Best Customer Self-Service Software - Page 19
Customer self-service software provides a platform for end users, prospects, or customers to access information and perform tasks without the need for live chat or customer support representatives. Companies utilize these tools to provide around-the-clock support for customers and website visitors to find information or troubleshoot product issues on their own. By empowering users to resolve issues quickly and independently, self-service solutions enhance customer satisfaction and improve service agents’ productivity.
Customer self-service is a common feature of help desk software. These products provide support in a variety of ways. Most solutions enable businesses to create branded knowledge bases or help centers where customers can browse tutorials and articles that answer frequently asked questions (FAQs). Many products also offer tools for creating digital chatbots, which integrate with live chat software and other digital channels to interact with customers, resolve simple requests, and answer commonly asked questions. Similarly, some customer self-service tools enable businesses to build and deploy voice chatbots (also known as conversational IVR) to provide self-service options to customers over the phone. Contextual guidance solutions, such as digital adoption platforms, offer on-screen guidance to help customers complete tasks without the assistance of a customer support agent.
To qualify for inclusion in the Customer Self-Service category, a product must:
Featured Customer Self-Service Software At A Glance
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
- Overview
- User Satisfaction
- Seller Details
Platform for digital customer service
- 100% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Inbenta leverages over two decades at the forefront of innovation to help companies unify data, simplify operations, and enhance customer satisfaction through value-driven AI-solutions. Grounded in th
- 56% Mid-Market
- 33% Small-Business
2,357 Twitter followers
- Overview
- User Satisfaction
- Seller Details
iService is an integrated solution for managing all customer interactions with complete web-based interface, routes and automatically responds to customer email, provides a simple but powerful knowled
- 100% Mid-Market
28 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Jeeves is an AI-powered, just-in-time training platform that streamlines EHR workflows by providing targeted support directly within the workflow. Key features include deep EHR integration, AI-powered
- 100% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Kbee lets you build a searchable knowledge base straight from Google Drive. To build a knowledge base with Kbee, all you need to do is write an article in Google Docs and relax. Kbee takes care of cre
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
Reduce the number of support tickets and enhance customer experience by crafting gorgeous technical docs, knowledge bases, user guides, FAQs, and so much more.
- 100% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Lummy is a type of AI-powered chatbot solution designed to help businesses, particularly clinics, enhance customer engagement, streamline communication, and boost the number of consultations. It provi
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
Mint Service Desk is a certified and personalized ITSM software that guarantees the highest level of ticket management. The intuitive interface allows you to easily handle all incidents, and due to th
- Information Technology and Services
- 50% Small-Business
- 38% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
WACTO redefines WhatsApp business communications with AI-powered Conversational Marketing. Moreover, the platform integrates automation, customer engagement, and intelligent WhatsApp chat workflows –
- 100% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
ManageEngine's Network Configuration Manager (NCM Professional Edition is a comprehensive solution designed to manage network configurations, changes, and compliance across various devices, including
- 100% Small-Business
136,670 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Neuron7.ai takes your organizational service knowledge and expertise to the next level with purpose-built AI and Agents. Our AI platform synthesizes knowledge from thousands of subject-matter ex
- 60% Mid-Market
- 40% Enterprise
91 Twitter followers
- Overview
- User Satisfaction
- Seller Details
NGage 360 is a no-code AI automation platform that enables businesses to deploy intelligent, multilingual agents for customer support and internal workflow automation. These agents integrate with exis
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
Oration is a full-service AI contact center platform that delivers autonomous support across every channel. Born from the world's most demanding BPO environments, Oration has already processed over 25
- 100% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
SearchUnify Agent Helper is a core solution within the SearchUnify Enterprise Agentic AI Platform, built by Grazitti Interactive with global teams across the U.S., India, and Canada. SearchUnify has a
- 100% Mid-Market
3,592 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
SearchUnifyGPT™ represents a pioneering leap in enterprise support solutions. Powered by the innovative SearchUnifyFRAG™ framework, it acts as an indispensable 'oracle' within your customer support ec
- 100% Enterprise
3,592 Twitter followers
