Posh feels like a partner, not just a vendor. The team listens, moves quickly, and works with us to find what's best for our members and staff. Their virtual assistant takes a big share of the routine requests off our agents. The Knowledge Assistant gives newer agents answers right when they need them, without putting members on hold. And they keep improving the product, so we feel like we're growing with them, not outgrowing them. Review collected by and hosted on G2.com.

Integrating with our contact center platform has taken more hands-on work than we expected. Getting call recordings and transcripts into CoachQA took a lot of back-and-forth, and clearer setup documentation would have helped. Review collected by and hosted on G2.com.