G2

Cliff M.

UX/UI Usability Research Tester

Mid-Market (51-1000 emp.)

6/18/2024

"VibTree pulled our company out of an old and dated way of working!"

5/5

What do you like best about Vibtree?

How easy the setup and integration was into our existing CRM solution. Knowing everything this service offers is cloud-based illimnating the need for all sorts of infrastructure and the hiring of third party IT companies. Review collected by and hosted on G2.com.

What do you dislike about Vibtree?

This is a tough one to answer as our company was stuck in the stoneage prior to adopting vibtree's solutions. We've had one negative experience when dealing with client support but even that was something out of the companies control. The service has been flawless otherwise. Review collected by and hosted on G2.com.

What problems is Vibtree solving and how is that benefiting you?

We no longer had to use our sales management team to manually manage our clients communication channels (in our case, voice and SMS), leaving our team with a significant increase in spare time to focus on prospecting and winning new business, and building existing accounts. Unfortunately the company only used this service for around 8 months before we had to abandon it due to budget cuts. A very bad decision in my opinion as this would have continued to save the company time and money. The owners did not see it this way. Review collected by and hosted on G2.com.