# Top Free Customer Self-Service Software - Page 11 ## How Many Customer Self-Service Software Products Does G2 Track? **Total Products under this Category:** 425 ### Category Stats (Jul 2026) - **Average Rating:** 4.51/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** RingCX (+1.03%) - Among all products in this category, RingCX recorded the largest rating increase compared to last month _Last updated: July 24, 2026_ ## How Does G2 Rank Customer Self-Service Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 80,100+ Authentic Reviews - 425+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Customer Self-Service Software ![G2 Grid® for Customer Self-Service Software plotting products by satisfaction and market presence](https://www.g2.com/categories/customer-self-service/grids.png?focus%5B%5D=574&focus%5B%5D=2743&focus%5B%5D=5494&focus%5B%5D=3270&focus%5B%5D=57328&focus%5B%5D=748&focus%5B%5D=1437428&focus%5B%5D=55256) Highlighted products: Zendesk for Customer Service, Zoho Desk, Agentforce Service (formerly Salesforce Service Cloud), Fin, HubSpot Service Hub, Freshdesk, Jotform AI Agents, and ServiceNow Customer Service Management. Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-self-service/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=zoho-desk&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=fin&focus%5B%5D=hubspot-service-hub&focus%5B%5D=freshdesk&focus%5B%5D=jotform-ai-agents&focus%5B%5D=servicenow-customer-service-management) **Sponsored** ### SAP Service Cloud SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive service that increases customer loyalty. Connect channels, people and processes to quickly solve customer issues: activate the entire enterprise to resolve customer issues and increase productivity. Leverage AI-powered insight for speed and efficiency: empower your service teams with a unified agent desktop and rich insights, supported by AI-based automation and recommendations Adapt and thrive in the era of constant change: quickly adapt your customer service when needed with the composable, scalable solution [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=10&secure%5Bchosen_at%5D=2026-07-28T10%3A39%3A49Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=135229&secure%5Bresource_id%5D=10&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-self-service%2Ffree%3Fpage%3D11&secure%5Btoken%5D=7defdee12003770a82cb12a7a8aff5e7f0219815ede3a81a040d91a8964a2f72&secure%5Burl%5D=https%3A%2F%2Fwww.sap.com%2Fproducts%2Fcrm%2Fservice-cloud.html&secure%5Burl_type%5D=paid_promos) [ Diabolocom ](https://www.g2.com/products/diabolocom/reviews) By [Diabolocom](https://www.g2.com/sellers/diabolocom) [ 4.3/5(35) ](https://www.g2.com/products/diabolocom/reviews) What do users say? Users consistently praise the ease of use and responsive support provided by Diabolocom, highlighting its intuitive interface and quick implementation process. Many appreciate the platform's ability t Pros and Cons [ Ease of Use (5) ](https://www.g2.com/products/diabolocom/reviews?qs=pros-and-cons)[ Missing Features (3) ](https://www.g2.com/products/diabolocom/reviews?qs=pros-and-cons) [ Empolis Industrial Knowledge ](https://www.g2.com/products/empolis-industrial-knowledge/reviews) By [Empolis Information Management](https://www.g2.com/sellers/empolis-information-management) [ 4.8/5(2) ](https://www.g2.com/products/empolis-industrial-knowledge/reviews) Product Description Empolis Knowledge Express® is a digital knowledge platform that centralizes access to company-wide knowledge and data sources, connects the right people with each other and boosts team performance. Th [ HaloCRM ](https://www.g2.com/products/halocrm/reviews) By [Halo Service Solutions](https://www.g2.com/sellers/halo-service-solutions) [ 4.8/5(4) ](https://www.g2.com/products/halocrm/reviews) Product Description HaloCRM is an all-inclusive customer service platform for exceptional support teams. HaloCRM gives you the power to unify your customer communications into a scalable tool, with powerful out-of-the-bo Pros and Cons [ Customer Support (1) ](https://www.g2.com/products/halocrm/reviews?qs=pros-and-cons)[ Difficult Learning Curve (1) ](https://www.g2.com/products/halocrm/reviews?qs=pros-and-cons) [ IrisAgent ](https://www.g2.com/products/irisagent/reviews) By [IrisAgent](https://www.g2.com/sellers/irisagent) [ 4.8/5(2) ](https://www.g2.com/products/irisagent/reviews) Product Description IrisAgent is an AI-powered customer support platform that automates 50%+ of support tickets with zero hallucinations. Unlike generic AI chatbots, IrisAgent validates every response against your knowle [ Jeeves ](https://www.g2.com/products/314e-corporation-jeeves/reviews) By [314e](https://www.g2.com/sellers/314e) [ 4.5/5(1) ](https://www.g2.com/products/314e-corporation-jeeves/reviews) Product Description Jeeves is an AI-powered, just-in-time training platform that streamlines EHR workflows by providing targeted support directly within the workflow. Key features include deep EHR integration, AI-powered Pros and Cons [ Features (1) ](https://www.g2.com/products/314e-corporation-jeeves/reviews?qs=pros-and-cons) [ Mint Service Desk ](https://www.g2.com/products/mint-service-desk/reviews) By [OPGK Rzeszow S.A.](https://www.g2.com/sellers/opgk-rzeszow-s-a) [ 4.8/5(17) ](https://www.g2.com/products/mint-service-desk/reviews) What do users say? Users consistently praise the ease of use and flexibility of this software, highlighting its intuitive interface and ability to adapt to various needs. Many appreciate the strong support provided, whi [ Shared Inbox by Canary ](https://www.g2.com/products/shared-inbox-by-canary/reviews) By [Canary Mail](https://www.g2.com/sellers/canary-mail) [ 4.8/5(4) ](https://www.g2.com/products/shared-inbox-by-canary/reviews) Product Description Shared Inbox by Canary is a powerful, AI-powered communication hub designed for customer-facing teams. It brings together email, chatbot, and task management—so your support, sales, and operations tea Pros and Cons [ Ease of Use (14) ](https://www.g2.com/products/shared-inbox-by-canary/reviews?qs=pros-and-cons)[ Missing Features (5) ](https://www.g2.com/products/shared-inbox-by-canary/reviews?qs=pros-and-cons) [ StepsAI ](https://www.g2.com/products/stepsai/reviews) By [Steps AI](https://www.g2.com/sellers/steps-ai) [ 5/5(1) ](https://www.g2.com/products/stepsai/reviews) Product Description Steps AI Chatbot is an easy-to-implement Agentic AI chatbot that helps businesses boost revenue, improve customer experience, and automate 24/7 support with value-first pricing. It integrates with 250 [ Y Meadows AI Customer Support ](https://www.g2.com/products/y-meadows-ai-customer-support/reviews) By [Y Meadows](https://www.g2.com/sellers/y-meadows) [ 3/5(1) ](https://www.g2.com/products/y-meadows-ai-customer-support/reviews) Product Description Y Meadows is the most advanced AI-powered customer service solution for automating and scaling support ticket management processes at small to large enterprises. Leveraging NLP, Machine Learning, and Pros and Cons [ Automation (1) ](https://www.g2.com/products/y-meadows-ai-customer-support/reviews?qs=pros-and-cons)[ Learning Curve (1) ](https://www.g2.com/products/y-meadows-ai-customer-support/reviews?qs=pros-and-cons) [ Automate Nest ](https://www.g2.com/products/ai-automation/reviews) By [Automate Nest](https://www.g2.com/sellers/automate-nest) [ 0/5(0) ](https://www.g2.com/products/ai-automation/reviews) Product Description Our AI and Automation Services Your organisation becomes 10X more efficient by taking tedious, repetitive tasks off your employee's plate. We are industry agnostic. Sales and marketing automation [ byVoice ](https://www.g2.com/products/byvoice/reviews) By [byVoice](https://www.g2.com/sellers/byvoice) [ 0/5(0) ](https://www.g2.com/products/byvoice/reviews) Product Description Conversational AI Platform: Chatbot and Voicebot Builder Boost your business capabilities and stand out with the byVoice tailored platform Our Conversational AI Platform empowers companies with a no [ Caller Desk ](https://www.g2.com/products/caller-desk/reviews) By [Caller Desk](https://www.g2.com/sellers/caller-desk) [ 5/5(3) ](https://www.g2.com/products/caller-desk/reviews) Product Description Caller Desk is a cloud-based communication and telephony solution that helps businesses automate and manage customer interactions through features such as IVR, call tracking, and CRM integration. It i Pros and Cons [ Automation (1) ](https://www.g2.com/products/caller-desk/reviews?qs=pros-and-cons)[ Difficult Setup (1) ](https://www.g2.com/products/caller-desk/reviews?qs=pros-and-cons) [ Chattitude ](https://www.g2.com/products/chattitude/reviews) By [Chattitude](https://www.g2.com/sellers/chattitude) [ 0/5(0) ](https://www.g2.com/products/chattitude/reviews) Product Description Chattitude is an AI-powered conversational sales and support agent built for small and mid-sized businesses. With a 20-minute, no-code setup, Chatty instantly engages website visitors and customers—qu [ Customer Portal ](https://www.g2.com/products/customer-portal/reviews) By [KAISPE](https://www.g2.com/sellers/kaispe) [ 0/5(0) ](https://www.g2.com/products/customer-portal/reviews) Product Description Empower your customers by offering order management, shipment tracking, product documentation and much more! KAISPE Customer Portal helps your customers getting the information when they need it, deli [ Deepcall ](https://www.g2.com/products/deepcall/reviews) By [sarv.com](https://www.g2.com/sellers/sarv-com) [ 0/5(0) ](https://www.g2.com/products/deepcall/reviews) Product Description DeepCall is an AI powered cloud contact center & unified communication platform built by Sarv.com to run large-scale, mission-critical customer interactions. It enables enterprises and government - [‹ Prev‹ Prev](/categories/customer-self-service/free?order=g2_score&page=10#product-list) - [1](/categories/customer-self-service/free?order=g2_score#product-list) - [2](/categories/customer-self-service/free?order=g2_score&page=2#product-list) - … - [7](/categories/customer-self-service/free?order=g2_score&page=7#product-list) - [8](/categories/customer-self-service/free?order=g2_score&page=8#product-list) - [9](/categories/customer-self-service/free?order=g2_score&page=9#product-list) - [10](/categories/customer-self-service/free?order=g2_score&page=10#product-list) - 11 - [12](/categories/customer-self-service/free?order=g2_score&page=12#product-list) - [13](/categories/customer-self-service/free?order=g2_score&page=13#product-list) - [Next ›Next ›](/categories/customer-self-service/free?order=g2_score&page=12#product-list) Spotlight Categories [Partner Relationship Management (PRM) Software](https://www.g2.com/categories/partner-relationship-management-prm) [Background Check Software](https://www.g2.com/categories/background-check) [Account-Based Orchestration Platforms](https://www.g2.com/categories/account-based-orchestration-platforms) [Board Management Software](https://www.g2.com/categories/board-management) [Bot Platforms Software](https://www.g2.com/categories/bot-platforms) Similar Categories - [Help Desk](/categories/help-desk) - [Live Chat](/categories/live-chat) - [Social Customer Service](/categories/social-customer-service) - [Appointment Reminder](/categories/appointment-reminder) - [Call & Contact Center](/categories/call-contact-center) - [Client Onboarding](/categories/client-onboarding) - [Co-Browsing](/categories/co-browsing) - [Complaint Management](/categories/complaint-management) - [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services) - [Contact Center Payments](/categories/contact-center-payments) - [Conversational Support](/categories/conversational-support) - [Customer Communications Management](/categories/customer-communications-management) - [Customer Education](/categories/customer-education) - [Customer Service Automation](/categories/customer-service-automation) - [Customer Success](/categories/customer-success) [Browse Customer Self-Service Themes](/categories/customer-self-service/themes)