Top Free Customer Self-Service Software - Page 11

Callvu

Callvu redefines the customer experience (CX) by bridging the gap between a customer's intent and a successfully finished transaction. In modern regulated environments, simply having a conversation with a chatbot or agent isn't enough; the true value lies in completion. Callvu transforms traditional, often fragmented interactions into seamless, mobile-first digital journeys that guide users through complex tasks like identity verification, document signing, and secure payments. From a customer’s perspective, the experience is effortless. When a customer calls or chats about a high-stakes task—such as opening a bank account or filing an insurance claim—Callvu launches a Completion Micro-App. These intuitive interfaces eliminate the friction of traditional forms, using real-time validations and pre-filled data to ensure the user provides the correct information the first time. This significantly reduces abandonment and the "re-work" caused by missing data. Critically, Callvu embeds compliance directly into the execution of the workflow. Instead of relying on manual after-the-fact audits, the platform enforces mandatory gating, disclosure sequencing, and risk-detection rules in real-time. This "deterministic" approach makes non-compliant execution structurally impossible. Every action is recorded in a comprehensive, time-stamped audit trail, satisfying regulatory requirements (like HIPAA, PCI, and GDPR) while building deep trust. By ensuring processes are finished correctly and safely, Callvu allows enterprises to scale AI and digital channels without sacrificing the rigorous standards required in regulated industries.

Average Rating: 5.0/5.0

Total Reviews: 1

Chaty

Chaty, the AI receptionist for tour, experience & attraction operators. Chaty is a virtual receptionist that answers calls, checks availability and books directly into your system - seamlessly integrating with online booking platforms like Rezdy, Fareharbor and Roller. Never miss a call, or customer, again with your very own 24/7 AI receptionist.

Average Rating: 5.0/5.0

Total Reviews: 1

Diabolocom

Diabolocom is a leading European provider of AI-first cloud contact center and customer experience solutions. Our platform helps organizations manage omnichannel customer interactions at scale while improving service quality, agent productivity, and operational efficiency. Built on proprietary AI technologies, native telecom infrastructure, and advanced CRM integrations, Diabolocom helps customer service and sales teams deliver faster, smarter, and more personalized interactions. Our all-in-one platform supports inbound and outbound communications, high-volume call management, auto-dialing, workflow automation, real-time monitoring, and AI-powered assistance for agents and supervisors. It helps teams manage every customer interaction more efficiently, from first contact to final resolution. Diabolocom provides the essential features businesses need to manage customer interactions effectively, while continuously innovating with sovereign AI solutions designed for customer service and sales teams. Our AI-powered solutions include: - Interactive Virtual Agent, - Agent Assist, - Augmented Quality Monitoring. Interactive Virtual Agent helps businesses provide 24/7 customer support. It answers customer requests automatically and can be configured easily through Diabolocom’s interface. When human assistance is needed, the interaction can be transferred smoothly to an agent. Agent Assist supports agents in real time during customer conversations. It combines conversation analytics, automated call summaries, next-best-action recommendations, form completion, knowledge base access, and automated workflows. This helps agents save time, reduce manual work, and provide more accurate answers. Augmented Quality Monitoring helps supervisors evaluate customer interactions at scale. With AI, teams can review far more calls than would be possible manually. They can identify coaching opportunities, detect quality trends, and monitor performance through clear dashboards. Together, these capabilities help businesses automate repetitive tasks, improve quality management, strengthen customer engagement, and make faster, data-driven decisions. Diabolocom’s innovation has been recognized by Frost & Sullivan with the 2024 Product Leadership Award and the 2026 European Technology Innovation Leadership Award. For over 20 years, Diabolocom has supported more than 400 clients and now operates in over 60 countries, with 175+ employees across 8 global offices.

Average Rating: 4.3/5.0

Total Reviews: 38

Empolis Industrial Knowledge

Empolis Knowledge Express® is a digital knowledge platform that centralizes access to company-wide knowledge and data sources, connects the right people with each other and boosts team performance. This enables companies in process industries to achieve substantial cost reduction goals with the help of experienced-based knowledge access across organizational boundaries.

Average Rating: 4.8/5.0

Total Reviews: 2

IrisAgent

IrisAgent is an AI-powered customer support platform that automates 50%+ of support tickets with zero hallucinations. Unlike generic AI chatbots, IrisAgent validates every response against your knowledge base, achieving 95%+ verified accuracy across chat, email, and voice channels. Deploy in 24 hours with no custom development. IrisAgent connects to Zendesk, Salesforce, Intercom, Freshworks, and Jira to auto-resolve tickets, auto-tag and route requests, and give agents real-time recommended resolutions from your KB and past tickets. Trusted by Dropbox, Zuora, and InvoiceCloud to handle 1M+ tickets monthly. SOC 2 Type II certified, GDPR and HIPAA compliant. Key capabilities: - Hallucination Removal Engine — every AI answer is grounded in your data - Smart Operating Procedures — write workflows in plain English, no code - Workflow Automation — process refunds, resets, and routine tasks automatically - Auto-tagging & Routing — instant categorization and queue assignment - Omnichannel AI — unified automation across chat, email, and voice - Sentiment Analysis — real-time monitoring with escalation alerts

Average Rating: 4.8/5.0

Total Reviews: 2

Jeeves

Jeeves is an AI-powered, just-in-time training platform that streamlines EHR workflows by providing targeted support directly within the workflow. Key features include deep EHR integration, AI-powered search for bite-sized videos and tip sheets, generative AI for quick answers, and microlearning resources. Jeeves also offers a screen recorder for creating training videos and AI-powered tools for content creation (tip sheets, video narration, captions). It helps clinicians by refreshing their memory, providing immediate help, and facilitating training compliance. Jeeves allows easy video and document creation/upload, supports imports (e.g., Articulate, Captivate), enables ongoing training via microlearning, allows self-paced training assignments/notifications (email, Slack, Teams), and offers training effectiveness measurement, asset management, and progress tracking. It is SOC 2 Type II compliant, provides robust security controls, and allows connection to live agents for additional support.

Average Rating: 4.5/5.0

Total Reviews: 1

Mint Service Desk

Mint Service Desk is a certified and personalized ITSM software that guarantees the highest level of ticket management. The intuitive interface allows you to easily handle all incidents, and due to the automatic identification of IT assets in the network, it is possible to immediately access complete, accurate, and up-to-date data at any time. What's more, the system provides an advanced SLA function, the ability to track the Agent's working time, API, and the option of creating reports based on incidents, assets, or users. Mint Service Desk is also compatible with ITIL®️4 and tailored to the individual needs of companies.

Average Rating: 4.8/5.0

Total Reviews: 15

Posh

Posh is building agentic AI for community banks and credit unions, helping them serve customers, reach new audiences, and empower their teams. Purpose-built for financial services, Posh's AI works across voice, digital, and knowledge channels, powering conversational customer service, 24/7 self-service, and dramatically more efficient frontline teams. From customer-facing assistants to employee productivity tools, Posh helps institutions serve their communities, reach more people, and empower the staff behind every interaction. Backed by leading AI and financial services experts, Posh delivers measurable gains in both customer and employee experience. Explore posh.ai and follow Posh on LinkedIn to learn more.

Average Rating: 5.0/5.0

Total Reviews: 2

Shared Inbox by Canary

Shared Inbox by Canary is a powerful, AI-powered communication hub designed for customer-facing teams. It brings together email, chatbot, and task management—so your support, sales, and operations teams can collaborate, respond faster, and stay on top of every conversation. Built by the makers of Canary Mail (trusted by 1M+ users), Shared Inbox by Canary helps you manage incoming emails with smart assignments, AI-suggested replies, and team-wide visibility. No more missed messages, duplicate responses, or scattered workflows. Key features: -Unified shared inbox for support, sales & ops - AI Chatbot that resolves queries automatically -Built-in team internal notes and task tracking -AI-suggested replies to save time -Cross-platform: Web, macOS, Windows, iOS -Team analytics for accountability & insights Whether you're a small team or scaling fast, Shared Inbox by Canary keeps your external communication organized—and your team in sync. Try for free today! Visit https://shorturl.at/enqPJ.

Average Rating: 4.8/5.0

Total Reviews: 3

StepsAI

Steps AI Chatbot is an easy-to-implement Agentic AI chatbot that helps businesses boost revenue, improve customer experience, and automate 24/7 support with value-first pricing. It integrates with 250+ tools including Shopify and Zendesk, fully aligns with your brand, and requires no engineering resources to manage. With intelligent automation and real-time insights, Steps AI Chatbot streamlines support operations, reduces costs, and delivers faster, more personalized customer experiences.

Average Rating: 5.0/5.0

Total Reviews: 1

Whaticket

Somos una plataforma de atención y ventas multicanal, diseñada para que equipos puedan gestionar conversaciones de WhatsApp, Instagram, Facebook Messenger y Webchat desde una única bandeja compartida, con múltiples agentes, automatizaciones, chatbot y herramientas de seguimiento. Con Whaticket, las empresas centralizan su comunicación, atienden más rápido, venden mejor y ofrecen una experiencia de soporte más eficiente y personalizada.

Average Rating: 5.0/5.0

Total Reviews: 1

Widge

Widge is an AI platform built for industrial manufacturers that helps sales, support, distributor, and customer-facing teams quickly answer complex product questions and automate common workflows. Widge combines a manufacturing-specific AI knowledge layer with ERP connectivity to provide accurate answers from technical documentation, including complex PDFs, tables, specifications, and schematics. Users can also access real-time information such as pricing, product availability, order status, account details, and shipment information through connected business systems. Widge can also automate the processing of incoming purchase orders from PDF and Excel files, extracting order data and preparing it for ERP workflows while maintaining human review and approval where required. The platform is designed specifically for manufacturers with complex product catalogs, technical sales processes, and distributor or OEM relationships. Widge emphasizes accuracy, traceability, security, and governed AI, with source-backed responses and guardrails built into the platform.

Average Rating: 5.0/5.0

Total Reviews: 3

AI Automation

Our AI and Automation Services Your organisation becomes 10X more efficient by taking tedious, repetitive tasks off your employee's plate. We are industry agnostic. Sales and marketing automation Content creation, full-funnel automation, lead routing, CRM, outbound, payments, contracts and much more. Image, voice, text recognition and analysis Analyze and parse documents, biometrics, emotion, facial, products, videos and more to summarize or automate actions based off keywords, identity, sentiment, etc. Customer service Most customer service questions and responses are similar and repetitive. As a result, most CS tasks can be automated. Staff augmentation Save employees hours a day by automating their most tedious daily tasks. We’ve even replaced entire teams of virtual assistants. Conversational AI Prompt engineering, automatic replies and more for customer service, sales, chat bots, front-office and marketing. Project management We connect all manual, repetitive steps in a process, from task handoff to completion. Such as onboarding, admin, accounting, invoicing.

Answrii

Answrii is an AI-powered FAQ and local helpdesk platform that helps businesses, creators and community managers publish geo-targeted FAQ pages in 30 seconds. Describe your business, generate 10-15 tailored FAQ questions with answers in 35+ languages, and publish instantly with a live URL, embeddable widget, QR code or Telegram bot. Each published FAQ page is a complete local helpdesk - combining curated Q&A, real-time local weather, a live events calendar, community experiences, verified local expert profiles, marketplace recommendations, and a paid expert Q&A engine with escrow-protected payments. Visitors can ask free questions or pay for a private, personalised answer from a verified local expert - answered within 48 hours or fully refunded automatically. Built for e-commerce stores, freelancers, coaches, local businesses, SaaS products and community managers. Feature List: - AI FAQ generation in 30 seconds from a business description or URL - 10-15 tailored FAQ questions with specific answers per generation - 5 copy-paste ready customer support reply templates per generation - 35+ languages - natively generated, not machine translated - Publish as a hosted FAQ page with shareable URL - Embeddable widget - one line of code for any website - QR code generator for print and offline use - Real-time local weather display on every FAQ page - Live local events calendar - AI-populated and manually editable - Meet the Locals - verified contributor profiles with social links - Community experience gallery - photos and videos from visitors - Paid expert Q&A with escrow payment protection - 48-hour expert response SLA with automatic full refund if missed - Geo-targeted expert matching by city, country and domain - Marketplace recommendations - related FAQs and local resources - Explore Nearby - local businesses and services - AI chatbot widget that answers from your FAQ content (Pro) - Telegram bot integration (Starter+) - WhatsApp bot coming soon (Pro) - Multi-language FAQ generation (35+ languages) - Analytics - views, clicks, question submissions, engagement - Dashboard to manage all FAQ pages, questions, payouts and team - API access (Pro) - Custom branding with no Answrii watermark (Pro) - Export in HTML, Markdown and PDF (Pro)

byVoice

Conversational AI Platform: Chatbot and Voicebot Builder Boost your business capabilities and stand out with the byVoice tailored platform Our Conversational AI Platform empowers companies with a no-code voice and chatbot creation solution. Integrated seamlessly, it offers intelligent IVR, voicebots, and chatbots. Now, you don’t need to build everything from scratch; just customize designs and offer your customers new services effortlessly. Key benefits include telephony channel support and integration with existing solutions. Designed for communication services, the platform comprises: * Virtual AI-powered PBX with IVR * Chatbot and voicebot platform * Automated voice and chat broadcasting system * No/low-code service scenario editor Who Can Benefit from Our Platform 1. White-label solution for product companies - Expand your service offerings with automated voice, SMS, and text channels. - Modernize existing services with cloud PBX features. - Provide customizable solutions tailored to your clients' specific business needs. 2. Software component for startups - Enhance product offerings with an AI-driven component. - Automate voice and text channels. - Access advanced features without extensive development cycles. - Integrate your technologies into a workflow created within our no-code platform. 3. IT product for B2B/B2C companies - Provide round-the-clock customer interaction and support. - Reduce operational costs associated with customer support. - Capture valuable customer insights, preferences, and pain points. Key Features: AI-powered IVR ChatGPT Integration Cloud PBX functions Telephony channel support Multilingual support Omnichannel support No/low-code maintenance script editor Multiple S2T, TTS, and LLM engines You Can Also Add Advanced Features If Required: PBX capabilities - SIP сonnectivity - Call management - AI IVR functionality - ChatGPT integration - Calls routing and distribution Chatbot platform features - Messenger and SMS integration - CRM/HRM/ERP integrations - NLP/NLU features - Routing and distribution - Message generation No-code editor capabilities - Basic variables, conditions, functions - Advanced features such as procedures, triggers, loops, geo distance, and tasks - Version control - Built-in integrations Outbound calling and messaging - Сall and message generation - Autoresponder detection - Campaign results analytics

Average Rating: 5.0/5.0

Total Reviews: 1