Widge
3 reviews
- 1 profiles
- 3 categories
Average star rating
5.0
Serving customers since
2025
Widge Reviews
EJ
Eric J.
CEOSmall-Business (50 or fewer emp.)Fast, Transparent Customer Service Answers from Our Own Docs—Backed by Responsive Support
What we like most is Widge’s ability to quickly answer difficult technical and product-related questions using our own documentation. A lot of the information our team needs is buried in technical documents, specifications, tables, and product materials, and Widge does a very good job of finding the right information and giving us a clear, accurate answer.
We also really like that the answers are transparent. Widge shows the underlying sources and references, so our team can see where the information came from and verify it when needed. That gives us much more confidence using it for technical questions than we would have with a general-purpose AI tool.
The Widge team has also been extremely responsive. Implementation was straightforward, and they took the time to understand our business, products, and workflows rather than trying to force us into a generic solution.
EM
Verified User in Manufacturing
Small-Business (50 or fewer emp.)Widge Turns Tribal Know-How into a Usable, Company-Specific Knowledge Base
What we like most about Widge is its ability to capture and make usable the knowledge that previously lived in the heads of just a few experienced employees. A lot of our processes and know-how were not contained in formal documentation—they existed in handwritten notes, flow diagrams, charts, and the experience of longtime team members.
Widge was able to take that information, including handwritten materials, and turn it into a knowledge base that our team can actually use. The combination of Widge’s RAG technology and company-specific Org Skills means employees can ask questions naturally and get answers based on how our business actually operates, not just generic information.
It has been especially valuable for taking tribal knowledge and turning it into repeatable, structured processes that can be shared across the organization.
SK
scott k.
Sr VP Sales & MarketingSmall-Business (50 or fewer emp.)Outstanding AI Expertise and Responsive Support
Their subject-matter expertise really stands out. They’re well connected and understand how to bring AI into my workplace in ways I haven’t been able to find elsewhere. They’re also very responsive whenever I have questions or need support.
About
What is Widge?
A verticalized AI platform purpose built to force multiply manufacturers' sales, customer support and relationship management capabilities.
Details
Year Founded
2025
Website
widge.ai