# Best Call Center Infrastructure (CCI) Software - Page 4 *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* Call center infrastructure (CCI), also known as contact center infrastructure, provides solutions required to establish and operate a call center. CCI software helps businesses create an efficient call or contact center to help them stay connected with their customers. CCI is most commonly used by customer-facing teams to manage inbound and outbound communications, but it also includes features for managing operations or back-office tasks like workflow management, employee monitoring, and measuring productivity. While historically CCI was designed to be deployed on premises, emerging technologies in cloud infrastructure have allowed for the design and deployment of cloud call centers. The products in this category offer a full-fledged cloud-hosted infrastructure solution with features like call routing, call recording and monitoring, automatic call distribution (ACD), and interactive voice response (IVR). Local area network (LAN) and [VoIP providers](https://www.g2.com/categories/voip) are examples of some software providers that also offer solutions to establish infrastructure for network connectivity of contact centers. Depending on the provider and the membership plan, a variety of other features may be available in a CCI package. CCI products frequently integrate with [CRM software](https://www.g2.com/categories/crm). To qualify for inclusion in the Call Center Infrastructure (CCI) category, a product must: - Distribute incoming calls or manage phone number assignment for outbound centers - Manage and store data related to calls, customers, and agents - Provide a comprehensive infrastructure solution which includes call management, placement, routing, recording, and analytics - Enable managers to track and monitor calls - Include the following features: automatic call distributor, universal communications, interactive voice response, universal queue management, and computer telephony integrations (CTI) ## Top Call Center Infrastructure (CCI) Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5.0 (1,379 reviews) | Unified call-queue routing with AI transcription | "[Seamless Communication, Unifies Our Workflow](https://www.g2.com/survey_responses/ringex-review-12983792)" | | 2 | [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) | 4.1/5.0 (604 reviews) | Omnichannel contact center routing with Salesforce-native CTI | "[Fast, Intuitive Web-Based Platform with Reliable Support](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)" | | 3 | [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5.0 (3,552 reviews) | Multi-site call routing with unified UCaaS infrastructure | "[Reliable, Scalable Communications with Outstanding Support](https://www.g2.com/survey_responses/nextiva-review-12886187)" | | 4 | [Aircall](https://www.g2.com/products/aircall/reviews) | 4.4/5.0 (1,593 reviews) | Cloud call routing with CRM-integrated recording | "[Aircall: Powerful Cloud Phone System with Excellent Support](https://www.g2.com/survey_responses/aircall-review-13051826)" | | 5 | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5.0 (1,467 reviews) | Omnichannel contact center routing with API-first customization | "[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)" | | 6 | [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) | 4.4/5.0 (1,810 reviews) | Cloud call routing with CRM-integrated analytics | "[CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing](https://www.g2.com/survey_responses/cloudtalk-review-12856744)" | | 7 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,452 reviews) | AI-assisted contact center routing with CRM integration | "[TalkDesk Shines with Smart Ticket Categorization and Seamless Zendesk Integration](https://www.g2.com/survey_responses/talkdesk-review-13075196)" | | 8 | [Webex Calling](https://www.g2.com/products/webex-calling/reviews) | 4.5/5.0 (615 reviews) | Cisco-native cloud PBX with call-center routing | "[Webex Calling Makes Switching Between Calls Effortless](https://www.g2.com/survey_responses/webex-calling-review-12721066)" | | 9 | [Close](https://www.g2.com/products/close/reviews) | 4.7/5.0 (2,031 reviews) | High-volume outbound calling with built-in CRM | "[Streamlined Sales Tracking with Close](https://www.g2.com/survey_responses/close-review-9087574)" | | 10 | [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) | 4.3/5.0 (2,358 reviews) | CRM-integrated cloud calling with AI coaching | "[Efficient Communication Hub for Global Outreach and CRM Syncing](https://www.g2.com/survey_responses/justcall-review-12696120)" | --- ## What Are the Most Common Questions About Call Center Infrastructure (CCI) Software? *AI-generated · Last updated: May 26, 2026* ### Which is the best call center infrastructure platform for enterprises? Based on G2 reviews, [RingEX](https://www.g2.com/products/ringex) stands out as the strongest enterprise-oriented option in this recent review set because verified users repeatedly mention centralized administration, support for large user bases, international calling, call queues, reporting, and integrations with systems like Salesforce, ticketing tools, CRMs, and ERPs. According to verified users, it is especially valued for reliability, user management, remote work support, and keeping voice, messaging, and related workflows in one place. G2 reviewers mention that it helps enterprises replace older phone systems, manage multiple teams, and simplify onboarding, though some users also note that advanced configuration and certain reporting needs can require extra effort. ### Which call center infrastructure has the lowest downtime? Based on G2 reviews, buyers looking for low downtime consistently mention reliability, stable call quality, and dependable performance across a few products in this category. According to verified users, RingEX is frequently described as stable with little to no downtime, while Nextiva reviewers also highlight reliable service and consistent phone performance. G2 reviewers mention that Genesys Cloud CX is valued for cloud stability and high availability, especially for teams replacing older on-premise environments. Across these reviews, the clearest pattern is that buyers associate low downtime with products that support remote work well, keep call quality consistent, and reduce operational disruptions during busy periods. ### Which CCI software is best for cloud-based deployments? Based on G2 reviews, [RingEX](https://www.g2.com/products/ringex) is the strongest fit for cloud-based deployments in this dataset because reviewers repeatedly describe easy setup, remote access, and replacing older physical phone systems with a centralized cloud environment. According to verified users, teams value being able to manage users, handle calls from desktop or mobile devices, and support distributed work without heavy hardware requirements. G2 reviewers mention that cloud access helps with onboarding, remote operations, unified communications, and integrations with business systems like Salesforce and ticketing tools. Reviews also note that the platform is approachable for everyday administration, although some advanced setup or reporting needs can still require extra attention. ### What top-rated platforms for real-time call analytics? Based on G2 reviews, real-time and operational analytics come up most often around platforms that help managers monitor queues, workloads, and performance without switching systems. According to verified users, RingEX is used to review call metrics, dashboards, and queue activity, while Five9 is repeatedly praised for deep reporting, queue visibility, and operational insight. G2 reviewers also mention Aircall for analytics and productivity tracking, especially in teams handling high call volumes and quality review. The overall review pattern suggests buyers should prioritize platforms that combine reporting with call monitoring, queue management, and easy access to performance trends, especially if supervisors need to make adjustments during the workday rather than after the fact. **Here are some of the top-rated products on G2:** - [RingEX](https://www.g2.com/products/ringex) – used for dashboards, queue tracking, call metrics, and balancing team activity - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform) – valued for in-depth reporting, queue visibility, and monitoring agent productivity - [Aircall](https://www.g2.com/products/aircall) – helpful for analytics, QA review, and tracking inbound and outbound team performance ### What top CCI solutions for regulatory compliance? Based on G2 reviews, compliance-related buyers tend to focus on platforms that support call recording, centralized administration, secure workflows, and traceable communication history. According to verified users, RingEX is commonly used for recording, logging, and keeping communications organized across teams, while Genesys Cloud CX is often associated with structured reporting, centralized channel management, and operational control. G2 reviewers mention Five9 for quality monitoring, call recording, and oversight tools that help supervisors review interactions and support consistent processes. In this review set, the strongest compliance signal comes from products that make it easier to document calls, monitor performance, and keep customer interactions visible across teams and channels. **Here are some of the top-rated products on G2:** - [RingEX](https://www.g2.com/products/ringex) – used for call recording, communication logging, and centralized oversight across teams - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx) – supports centralized reporting, multichannel management, and structured operational visibility - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform) – valued for call recording, quality monitoring, and supervisor review workflows ### What top tools for managing inbound and outbound call operations? Based on G2 reviews, buyers managing both inbound and outbound operations look for platforms with routing, queue controls, reporting, and tools that help agents move efficiently between conversations. According to verified users, RingEX supports queues, transfers, analytics, and broad communication workflows, while Five9 is frequently mentioned for outbound dialing, IVR, routing, and agent management. G2 reviewers also describe Nextiva as helpful for centralized communication, call flow handling, and support for inside sales and answering workflows. Across these reviews, the strongest products for mixed inbound and outbound environments are the ones that combine visibility for supervisors with practical day-to-day tools for agents handling changing call volumes. **Here are some of the top-rated products on G2:** - [RingEX](https://www.g2.com/products/ringex) – useful for call queues, transfers, analytics, and handling multi-team inbound and outbound workflows - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform) – strong for outbound dialing, IVR design, routing, and agent management - [Nextiva](https://www.g2.com/products/nextiva) – supports call flow management, centralized communication, and inside sales operations ### What best tools for scaling call center operations? Based on G2 reviews, scalable call center operations are usually linked to products that support higher call volume, easier user administration, and centralized reporting as teams expand. According to verified users, RingEX is repeatedly used to manage larger teams, multiple queues, and remote communication from one system. G2 reviewers also mention Genesys Cloud CX for supporting multichannel growth and reducing dependence on older infrastructure, while Aircall is valued by some teams for scaling inbound and outbound activity with analytics and easier onboarding. The review data suggests the best scaling tools are the ones that help teams add users, maintain visibility, and standardize communications without creating extra system complexity for managers. **Here are some of the top-rated products on G2:** - [RingEX](https://www.g2.com/products/ringex) – supports growing teams with centralized admin, multiple queues, and remote communication workflows - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx) – helps consolidate channels and scale cloud operations with reporting and routing tools - [Aircall](https://www.g2.com/products/aircall) – useful for scaling inbound and outbound call activity with analytics and team coordination ### What best CCI tools for remote call center teams? Based on G2 reviews, remote teams consistently value platforms that let agents answer calls from desktop or mobile devices, keep logs centralized, and reduce dependence on office hardware. According to verified users, RingEX is frequently used to support remote work with app-based calling, messaging, and easy user setup. Nextiva reviewers also highlight working from anywhere, broad device support, and keeping communications in one platform. G2 reviewers mention Genesys Cloud CX for enabling teams to work across locations while maintaining access to voice, chat, and operational visibility. The clearest trend is that remote teams benefit most from systems that combine reliability, simple setup, and consistent access across multiple devices. **Here are some of the top-rated products on G2:** - [RingEX](https://www.g2.com/products/ringex) – supports desktop and mobile calling, remote user setup, and centralized communication history - [Nextiva](https://www.g2.com/products/nextiva) – helps distributed teams work remotely with broad device compatibility and organized communication - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx) – enables remote support teams to manage multichannel interactions from a cloud environment ### What best CCI solutions for integrating voice, chat, and email support? Based on G2 reviews, the best solutions for integrating voice, chat, and email support are the ones reviewers describe as keeping multiple communication channels in one workspace. According to verified users, Genesys Cloud CX is often praised for handling voice, chat, email, and messaging from a unified interface, while Nextiva is recognized for combining calls, chat, text, and conversation history in one platform. G2 reviewers also mention Talkdesk for unifying channels and giving agents a single place to manage interactions. In this review set, the strongest multichannel tools are the ones that reduce switching between systems, preserve context, and help teams respond more consistently across support channels. **Here are some of the top-rated products on G2:** - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx) – brings voice, chat, email, and messaging into one interface for multichannel support - [Nextiva](https://www.g2.com/products/nextiva) – centralizes calls, chat, text, and conversation history for streamlined customer communication - [Talkdesk](https://www.g2.com/products/talkdesk) – unifies voice, chat, email, and related workflows to reduce context switching for agents ### Which call center platform offers AI-driven call routing? Based on G2 reviews, [RingEX](https://www.g2.com/products/ringex) is a strong answer for buyers looking for AI-driven call routing because reviewers mention AI receptionist capabilities, queue-based routing, and tools that help direct callers to the right user or team. According to verified users, the platform supports remote and office teams while combining voice, messaging, and administrative controls in one environment. G2 reviewers mention that AI features like summaries, receptionist workflows, and call handling improve efficiency and reduce manual effort for teams managing high call volumes. Reviews also note strengths around setup, user management, and integrations, though some users would still like deeper reporting or more refined advanced features. ## G2 Grid® for Call Center Infrastructure (CCI) Software ![G2 Grid® for Call Center Infrastructure (CCI) Software plotting products by satisfaction and market presence](https://www.g2.com/categories/call-center-infrastructure-cci/grids.png?focus%5B%5D=1173&focus%5B%5D=348&focus%5B%5D=53495&focus%5B%5D=4872&focus%5B%5D=87468&focus%5B%5D=4215&focus%5B%5D=5511&focus%5B%5D=70977) Highlighted products: RingEX, Five9 Intelligent Cloud Contact Center Platform, Nextiva, Aircall, CloudTalk, Genesys Cloud CX, Talkdesk, and Webex Calling. Underlying data: [Grid® JSON](https://www.g2.com/categories/call-center-infrastructure-cci/grids.json?focus%5B%5D=ringex&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=nextiva&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=talkdesk&focus%5B%5D=webex-calling) ## How Many Call Center Infrastructure (CCI) Software Products Does G2 Track? **Total Products under this Category:** 365 ### Category Stats (Jul 2026) - **Average Rating**: 4.42/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: MyOperator (+0.24%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month *Last updated: July 21, 2026* ## How Does G2 Rank Call Center Infrastructure (CCI) Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 40,100+ Authentic Reviews - 365+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Call Center Infrastructure (CCI) Software Is Best for Your Use Case? - **Leader:** [RingEX](https://www.g2.com/products/ringex/reviews) - **Highest Performer:** [Voiso](https://www.g2.com/products/voiso/reviews) - **Easiest to Use:** [DialedIn](https://www.g2.com/products/dialedin/reviews) - **Top Trending:** [Voiso](https://www.g2.com/products/voiso/reviews) - **Best Free Software:** [Nextiva](https://www.g2.com/products/nextiva/reviews) --- **Sponsored** ### EdgeTier Are you tired of excel sheets, pivot tables, reading transcripts, filling QA forms, building custom dashboards, to find answers to "what is going on in my contact centre"? You've come to the right place. The EdgeTier Conversational Intelligence and Support Platform helps Customer Support teams uncover the missed insights in their support and survey messages, react faster to emerging customer issues, and have the data they need at their fingertips to make decisions, positioning the contact centre as a strategic hub of insights for the entire company. Global Brands like Abercrombie & Fitch, CarTrawler, TUI Travel, and Ryanair use EdgeTier to process millions of customer messages, boost NPS, CSAT and first contact resolution scores, as well as improve overall efficiency. Having 24/7 insights into customer attitudes, helps you understand customer issues, detect emerging conversational trends in real time, and improve agent performance. Key functionality: - Real-time integrations with every customer contact centre system - Proactive AI alerting with real time detection of unforeseen customer issues - Automated Agent QA performance reports and analysis - Automatic tagging of customer messages and surveys - Get real-time alerts for critical customer interactions (set up in advance) - Sentiment analysis and emotion detection of all your customer and agent interactions - Real-time reporting and KPI analysis - AI assisted chat and email handling EdgeTier seamlessly integrates with existing customer support systems without needing any IT time, and monitors customer conversations 24/7 in multilingual environments, as well as providing prompts to support agents speaking to customers. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=35&secure%5Bchosen_at%5D=2026-07-22T03%3A24%3A41Z&secure%5Bdisplayable_resource_id%5D=1989&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=29&secure%5Bplacement_resource_ids%5D%5B%5D=1989&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=115228&secure%5Bresource_id%5D=35&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcall-center-infrastructure-cci%3Fpage%3D11&secure%5Btoken%5D=6ec3426da7b66ffd51d5cfc0ac86b965dc8d0792f7bf13387b4812c71d4df0ba&secure%5Burl%5D=https%3A%2F%2Fwww.edgetier.com%2Fcustomer-conversation-analytics%3Futm_source%3Dg2%26utm_medium%3Dpaid%26utm_campaign%3Dg2-contact-center-2026&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Call Center Infrastructure (CCI) Software Products in 2026? ### 1. [DialShree Predictive Dialer](https://www.g2.com/products/dialshree-predictive-dialer/reviews) DialShree is a popular call centre solution that supports unified communication channels. It has a wide array of features. It is renowned for its 99.99% of SLA uptime. It is a highly scalable, robust, secure, and feature-rich solution, which is perfect to use for all scaled businesses and call centers. Our VoIP and telephony experts have implemented 900+ Omnichannel Communication Solutions across 10+ industries. BPO, KPO, Corporate Companies, Collection Agencies, Businesses, Telemarketing Companies, Call Centers, Banking, Healthcare, eCommerce, Automotive, Government DialShree has some futuristic add-ons to offer more consolidated call centre software to specific industries. Visit us @ https://elisiontec.com/products/contact-center-software/ **Average Rating:** 4.6/5.0 **Total Reviews:** 55 **How Do G2 Users Rate DialShree Predictive Dialer?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Call Routing:** 9.5/10 (Category avg: 8.9/10) - **Performance Evaluation:** 9.3/10 (Category avg: 8.6/10) - **Call Monitoring:** 9.5/10 (Category avg: 8.8/10) **Who Is the Company Behind DialShree Predictive Dialer?** - **Seller:** [Elision TechnoLab](https://www.g2.com/sellers/elision-technolab) - **Year Founded:** 2007 - **HQ Location:** Gujarat, India - **Twitter:** @elisiontec (390 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/elision-technolab-llp (120 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Insurance, Education Management - **Company Size:** 79% Mid-Market, 14% Small-Business #### What Are DialShree Predictive Dialer's Pros and Cons? **Pros:** - Agent Productivity (1 reviews) - Customer Support (1 reviews) - Daily Use (1 reviews) - Dialing Features (1 reviews) - Recording Features (1 reviews) **Cons:** - Dialer Issues (1 reviews) - Dialer Limitations (1 reviews) - Time Delays (1 reviews) ### What Do G2 Reviewers Say About DialShree Predictive Dialer? *AI-generated summary from verified user reviews* **Pros:** - Users value the **agent productivity features** , like call barging and whisper options, enhancing support during calls. - Users praise the **responsive customer support** of DialShree, enhancing their experience and resolving issues promptly. - Users value the **daily use** of DialShree for its effective call barging and excellent customer support assistance. - Users commend the **dialing features** of DialShree, particularly the barge and whisper options for enhanced support. - Users appreciate the **recording features** of DialShree, enhancing call management and agent support during conversations. **Cons:** - Users experience delays when switching extensions, highlighting **dialer issues** that impact workflow efficiency. - Users experience **time delays when switching extensions** on DialShree, affecting their efficiency and workflow. - Users report notable **time delays** when switching extensions, affecting their overall efficiency with DialShree Predictive Dialer. #### What Are Recent G2 Reviews of DialShree Predictive Dialer? **"[Excellent Experience with DialShree Dialer – Highly Recommended](https://www.g2.com/survey_responses/dialshree-predictive-dialer-review-10650350)"** **Rating:** 4.5/5.0 stars *— Mifta S.* [Read full review](https://www.g2.com/survey_responses/dialshree-predictive-dialer-review-10650350) --- **"[Support](https://www.g2.com/survey_responses/dialshree-predictive-dialer-review-9987552)"** **Rating:** 5.0/5.0 stars *— Sanket S.* [Read full review](https://www.g2.com/survey_responses/dialshree-predictive-dialer-review-9987552) --- #### What Are G2 Users Discussing About DialShree Predictive Dialer? - [What is DialShree Predictive Dialer used for?](https://www.g2.com/discussions/what-is-dialshree-predictive-dialer-used-for) ### 2. [CloudCall](https://www.g2.com/products/cloudcall/reviews) Now offering No-Commitment Contracts through 2025! See how CloudCall is the #o1 AI-powered communication platform built specifically for CRM users in recruitment, sales, and customer engagement teams. By embedding voice, SMS, call recordings, and AI-generated summaries directly into CRM records, CloudCall helps teams streamline workflows, gain deeper visibility, and improve performance—where they already work. Designed for staffing and recruitment firms and other fast-moving industries, CloudCall combines a modern softphone with click-to-call, power dialing, local presence, text messaging, and real-time coaching tools. Every interaction is captured and automatically synced to the CRM, turning conversations into actionable data. With industry-leading integrations into CRMs like Bullhorn, Vincere, JobDiva, Tracker, LaborEdge, and more, CloudCall helps businesses: - Increase recruiter and sales productivity - Improve data accuracy and compliance - Unlock coaching insights with live monitoring and AI call summaries - Enable remote work with full visibility and reporting - Drive more placements and deals with less admin CloudCall is hosted on a global hyperscale cloud network for unmatched reliability (99.99% uptime) and performance. With over a decade of experience serving staffing and recruitment teams, CloudCall is trusted by thousands of users worldwide. Whether you're in the office or on the move, CloudCall ensures your communications are always connected, captured, and contributing to success. www.cloudcall.com Boston | Austin | Leicester | Boston | London sales@cloudcall.com **Average Rating:** 3.9/5.0 **Total Reviews:** 72 **How Do G2 Users Rate CloudCall?** - **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 9.1/10) - **Call Routing:** 7.3/10 (Category avg: 8.9/10) - **Performance Evaluation:** 7.3/10 (Category avg: 8.6/10) - **Call Monitoring:** 7.3/10 (Category avg: 8.8/10) **Who Is the Company Behind CloudCall?** - **Seller:** [CloudCall Group Plc](https://www.g2.com/sellers/cloudcall-group-plc) - **Company Website:** https://www.cloudcall.com - **Year Founded:** 2011 - **HQ Location:** Boston, USA - **Twitter:** @CloudCall (2,232 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2237266/ (69 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Staffing and Recruiting, Information Technology and Services - **Company Size:** 61% Small-Business, 34% Mid-Market #### What Are CloudCall's Pros and Cons? **Pros:** - Ease of Use (11 reviews) - Easy Integration (8 reviews) - Easy Setup (5 reviews) - Integrations (5 reviews) - Customer Support (4 reviews) **Cons:** - Poor Call Quality (4 reviews) - Audio Problems (2 reviews) - Call Drops (2 reviews) - Call Issues (2 reviews) - Customer Service (2 reviews) ### What Do G2 Reviewers Say About CloudCall? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of CloudCall, enjoying seamless communication and efficient management of their needs. - Users love the **easy integration** of CloudCall with CRMs, enhancing communication and collaboration seamlessly. - Users enjoy the **easy setup** of CloudCall, allowing for quick initiation and effective communication management. - Users praise the **seamless integrations** of CloudCall, enhancing communication tracking and overall workflow efficiency. - Users commend CloudCall for its **exceptional customer support** , highlighting responsive and caring assistance throughout their experience. **Cons:** - Users often experience **poor call quality** with dropped calls and unreliable connections impacting communication effectiveness. - Users experience **audio problems** with CloudCall, leading to difficulties in communication during calls. - Users report frequent **call drops** with CloudCall, highlighting a major concern for reliability and user experience. - Users experience **call connection issues** that disrupt communication, leading to frustrating interactions with customers. - Users report **slow customer service response** and issues with log in and call quality affecting their experience. #### What Are Recent G2 Reviews of CloudCall? **"[Simple Setup, Reliable Call Management](https://www.g2.com/survey_responses/cloudcall-review-12326662)"** **Rating:** 4.5/5.0 stars *— Maitri P.* [Read full review](https://www.g2.com/survey_responses/cloudcall-review-12326662) --- **"[Seamless Candidate Contact, 24/7 Accessibility](https://www.g2.com/survey_responses/cloudcall-review-11986535)"** **Rating:** 5.0/5.0 stars *— Lexi B.* [Read full review](https://www.g2.com/survey_responses/cloudcall-review-11986535) --- #### What Are G2 Users Discussing About CloudCall? - [How do you make a CloudCall?](https://www.g2.com/discussions/how-do-you-make-a-cloudcall) - [Who is CloudCall limited?](https://www.g2.com/discussions/who-is-cloudcall-limited) - [What is CloudCall communicator?](https://www.g2.com/discussions/what-is-cloudcall-communicator) - 1 comment - [Is CloudCall voip?](https://www.g2.com/discussions/is-cloudcall-voip) - 1 comment ### 3. [Enghouse Contact Center](https://www.g2.com/products/enghouse-contact-center/reviews) Enghouse Interactive is a global provider of contact center software and services, trusted by organizations worldwide to deliver reliable, scalable customer engagement solutions. Backed by decades of experience and a broad customer experience (CX) portfolio, Enghouse supports businesses of all sizes as their engagement needs evolve. The Enghouse Contact Center solution—available in the cloud or on-premises—offers comprehensive omnichannel capabilities, including voice, video, digital channels, and outbound communications. The platform features AI-powered self-service, agent assistance, and quality management, along with built-in workforce management and robust third-party integrations. **Average Rating:** 4.3/5.0 **Total Reviews:** 98 **How Do G2 Users Rate Enghouse Contact Center?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) - **Call Routing:** 8.9/10 (Category avg: 8.9/10) - **Performance Evaluation:** 8.3/10 (Category avg: 8.6/10) - **Call Monitoring:** 8.6/10 (Category avg: 8.8/10) **Who Is the Company Behind Enghouse Contact Center?** - **Seller:** [Enghouse Systems](https://www.g2.com/sellers/enghouse-systems) - **Company Website:** https://www.enghouse.com - **Year Founded:** 1984 - **HQ Location:** Markham - **Twitter:** @EnghouseInterac (2,418 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/enghouse/ (1,294 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Telecommunications - **Company Size:** 65% Mid-Market, 24% Enterprise #### What Are Enghouse Contact Center's Pros and Cons? **Pros:** - Accuracy (1 reviews) - Accuracy of Information (1 reviews) - AI Efficiency (1 reviews) - AI Integration (1 reviews) - AI Technology (1 reviews) **Cons:** - Complex Customization (1 reviews) - Complex Implementation (1 reviews) - Complexity (1 reviews) - Complex Setup (1 reviews) - Customization Difficulty (1 reviews) ### What Do G2 Reviewers Say About Enghouse Contact Center? *AI-generated summary from verified user reviews* **Pros:** - Users value the **high accuracy** of Enghouse Contact Center, enhancing support through smart integrations and real-time features. - Users value the **accuracy of information** provided by Enghouse, enhancing the effectiveness of customer interactions across channels. - Users praise the **AI efficiency** of Enghouse Contact Center, enhancing support with smart routing and insightful analysis. - Users appreciate the **seamless AI integration** of Enghouse, enhancing customer support across multiple channels effectively. - Users value the **advanced AI capabilities** of Enghouse, enhancing customer support through effective matching and insights. **Cons:** - Users find the **complex customization** of Enghouse Contact Center requires advanced support and complicates the deployment process. - Users find the **complex implementation** of Enghouse Contact Center requires significant technical expertise and financial commitment. - Users find the **complexity of configuration** in Enghouse Contact Center necessitates extensive technical support and investment. - Users find the **complex setup** of Enghouse Contact Center challenging, often necessitating advanced technical support for configuration. - Users find that **customization is difficult** , necessitating advanced technical support for effective administration settings. #### What Are Recent G2 Reviews of Enghouse Contact Center? **"[Now our company has comprehensive reporting and analytics](https://www.g2.com/survey_responses/enghouse-contact-center-review-9743636)"** **Rating:** 4.5/5.0 stars *— Romano A.* [Read full review](https://www.g2.com/survey_responses/enghouse-contact-center-review-9743636) --- **"[Reinvent the way customers interact and communicate with a straightforward solution.](https://www.g2.com/survey_responses/enghouse-contact-center-review-9044967)"** **Rating:** 4.0/5.0 stars *— Jack S.* [Read full review](https://www.g2.com/survey_responses/enghouse-contact-center-review-9044967) --- ### 4. [Callture](https://www.g2.com/products/callture/reviews) Callture Business Phone is loaded with fantastic features including the latest innovations. **Average Rating:** 4.9/5.0 **Total Reviews:** 15 **How Do G2 Users Rate Callture?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Call Routing:** 8.9/10 (Category avg: 8.9/10) - **Call Monitoring:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Callture?** - **Seller:** [Callture Communications](https://www.g2.com/sellers/callture-communications) - **Year Founded:** 2004 - **HQ Location:** Mississauga, Ontario - **Twitter:** @callturetelcan (7 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/callture-telcan-inc./ (19 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 93% Small-Business #### What Are Recent G2 Reviews of Callture? **"[Toll free vanity number and fax number at a great price point](https://www.g2.com/survey_responses/callture-review-7468102)"** **Rating:** 5.0/5.0 stars *— Antonie M.* [Read full review](https://www.g2.com/survey_responses/callture-review-7468102) --- **"[VOIP is the way to go with Phones.](https://www.g2.com/survey_responses/callture-review-7445890)"** **Rating:** 5.0/5.0 stars *— Frank W.* [Read full review](https://www.g2.com/survey_responses/callture-review-7445890) --- #### What Are G2 Users Discussing About Callture? - [What is Callture used for?](https://www.g2.com/discussions/what-is-callture-used-for) ### 5. [Ringostat](https://www.g2.com/products/ringostat/reviews) Ringostat is an AI-Powered Business Phone & Marketing Performance Platform. Ringostat helps to build effective communication with the client, optimize marketing in terms of payback, and increase sales. Ringostat is an official Google partner. The Ringostat platform includes: — a virtual PBX with a convenient app for calls and messages, seamlessly integrated with CRM systems; — an AI-based assistant tool for effective communication — Ringostat Conversation Intelligence; — call tracking; — a callback widget; — an omnichannel website chat widget — Ringostat Chat. They cover three main areas — communications, analytics, and sales, forming a single ecosystem. Each product can be used separately, but it is their combination that gives the maximum result. Working with Ringostat products is easy and comfortable, thanks to individual settings of more than 90% of parameters. Ringostat users are taken care of by friendly technical support, responding to requests in any of the communication channels in less than 2 minutes. A personal Customer Success manager helps to use Ringostat products most effectively for a particular business. **Average Rating:** 4.9/5.0 **Total Reviews:** 48 **How Do G2 Users Rate Ringostat?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Call Routing:** 10.0/10 (Category avg: 8.9/10) - **Performance Evaluation:** 8.3/10 (Category avg: 8.6/10) - **Call Monitoring:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Ringostat?** - **Seller:** [Ringostat](https://www.g2.com/sellers/ringostat) - **Year Founded:** 2013 - **HQ Location:** Odessa, Ukraine - **Twitter:** @Ringostat (239 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5226617/ (158 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 65% Small-Business, 35% Mid-Market #### What Are Ringostat's Pros and Cons? **Pros:** - Ease of Use (4 reviews) - Reliability (3 reviews) - Business Tools (2 reviews) - Calling Services (2 reviews) - Call Tracking (2 reviews) **Cons:** - Lack of Intuitiveness (2 reviews) - Outdated Interface (2 reviews) - UX Improvement (2 reviews) - Complex Processes (1 reviews) - Inaccurate Analytics (1 reviews) ### What Do G2 Reviewers Say About Ringostat? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Ringostat, with a user-friendly app that simplifies communication for all team members. - Users value the **reliability** of Ringostat, highlighting effective solutions and swift support for their business needs. - Users value the **personalized business tools** offered by Ringostat that enhance efficiency and reduce costs. - Users value Ringostat's **call tracking and Smart Phone app** , enhancing productivity and optimizing advertising budget efficiently. - Users value **Ringostat's call tracking** for revealing effective advertising channels, optimizing budgets, and increasing customer inquiries. **Cons:** - Users note a **lack of intuitiveness** in Ringostat's interface, finding some functions difficult to locate initially. - Users note the **outdated interface** of Ringostat, expecting a more modern design for improved usability. - Users find the **interface outdated** , with some functions hard to locate, but it improves with time. - Users find the **complex processes** frustrating, as important functions are often buried in menus, hindering efficiency. - Users find Ringostat's **analytics limited** , as it primarily caters to phone-based customer interactions. #### What Are Recent G2 Reviews of Ringostat? **"[When your advertising budget and customer communications truly work for your company](https://www.g2.com/survey_responses/ringostat-review-11692966)"** **Rating:** 5.0/5.0 stars *— Helen S.* [Read full review](https://www.g2.com/survey_responses/ringostat-review-11692966) --- **"[Simple, convenient, and effective](https://www.g2.com/survey_responses/ringostat-review-12180200)"** **Rating:** 5.0/5.0 stars *— Maksym V.* [Read full review](https://www.g2.com/survey_responses/ringostat-review-12180200) --- #### What Are G2 Users Discussing About Ringostat? - [What is Ringostat used for?](https://www.g2.com/discussions/what-is-ringostat-used-for) ### 6. [Knowlarity Cloud Contact Center](https://www.g2.com/products/knowlarity-cloud-contact-center/reviews) Knowlarity's Cloud Contact Center is a comprehensive, cloud-based communication platform designed to streamline customer interactions for businesses of all sizes. By leveraging advanced telephony solutions, it enables organizations to manage inbound and outbound calls efficiently without the need for extensive infrastructure. This solution integrates seamlessly with existing CRM systems, providing real-time insights into customer conversations and agent performance. Key Features and Functionality: - Call Routing & Recording: Automatically route calls to available agents to minimize customer wait times, while recording all inbound and outbound calls for quality assurance and training purposes. - Call Control: Manage calls effectively with features like mute, hold, warm transfer, queue callback, and voicemail, enhancing the overall customer experience. - International Numbers: Obtain virtual numbers across multiple countries to facilitate global business operations and maintain a local presence. - Concurrent Calls: Handle multiple inbound and outbound calls simultaneously, maximizing agent productivity and ensuring prompt customer service. - Sticky Agent Concept: Connect repeat callers with the same agent they previously interacted with, fostering personalized customer relationships. - Mobile App Access: Monitor and manage business calls on the go by integrating the contact center with a smartphone application, offering greater control and visibility. Primary Value and Solutions Provided: Knowlarity's Cloud Contact Center addresses the challenges of traditional call centers by offering a scalable, cost-effective solution that requires minimal capital expenditure. It enhances workforce productivity through efficient call management and real-time analytics, enabling businesses to deliver superior customer engagement. By providing features like intelligent call routing, call recording, and mobile accessibility, it ensures that organizations can maintain high-quality customer interactions, improve agent performance, and expand their reach without the complexities associated with conventional telephony systems. **Average Rating:** 4.0/5.0 **Total Reviews:** 13 **How Do G2 Users Rate Knowlarity Cloud Contact Center?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) - **Call Routing:** 1.7/10 (Category avg: 8.9/10) - **Performance Evaluation:** 6.7/10 (Category avg: 8.6/10) - **Call Monitoring:** 5.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Knowlarity Cloud Contact Center?** - **Seller:** [Knowlarity Communications](https://www.g2.com/sellers/knowlarity-communications) - **Year Founded:** 2009 - **HQ Location:** Singapore, Singapore - **Twitter:** @knowlarity (3,171 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/410771/ (430 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 29% Enterprise #### What Are Recent G2 Reviews of Knowlarity Cloud Contact Center? **"[budget Cloud contact center](https://www.g2.com/survey_responses/knowlarity-cloud-contact-center-review-5054098)"** **Rating:** 5.0/5.0 stars *— Gajendra S.* [Read full review](https://www.g2.com/survey_responses/knowlarity-cloud-contact-center-review-5054098) --- **"[Beyond the calls and ring](https://www.g2.com/survey_responses/knowlarity-cloud-contact-center-review-11461246)"** **Rating:** 4.5/5.0 stars *— Elluru Venkata S.* [Read full review](https://www.g2.com/survey_responses/knowlarity-cloud-contact-center-review-11461246) --- #### What Are G2 Users Discussing About Knowlarity Cloud Contact Center? - [What is Knowlarity Cloud Contact Center used for?](https://www.g2.com/discussions/what-is-knowlarity-cloud-contact-center-used-for) ### 7. [Toky](https://www.g2.com/products/toky/reviews) Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. With virtual phone numbers from around the world, make yourself available no matter where your company is based. Integrations with major CRM and other business tools not only will allow you to get in touch with your contacts with a single click, but also log details of every call you make. With an ample set of features including Call recordings, Voicemails, SMS, Speech to Text, and very affordable rates, be sure that your business’ communications needs will be taken care of. **Average Rating:** 3.7/5.0 **Total Reviews:** 31 **How Do G2 Users Rate Toky?** - **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 9.1/10) - **Call Routing:** 6.7/10 (Category avg: 8.9/10) - **Performance Evaluation:** 6.7/10 (Category avg: 8.6/10) - **Call Monitoring:** 6.7/10 (Category avg: 8.8/10) **Who Is the Company Behind Toky?** - **Seller:** [Toky](https://www.g2.com/sellers/toky) - **Year Founded:** 2014 - **HQ Location:** Palo Alto, CA - **Twitter:** @TokyApp (941 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/toky/ (4 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 72% Small-Business, 25% Mid-Market #### What Are Recent G2 Reviews of Toky? **"[Toky and its Performance](https://www.g2.com/survey_responses/toky-review-6869032)"** **Rating:** 4.0/5.0 stars *— Moses Oniel D.* [Read full review](https://www.g2.com/survey_responses/toky-review-6869032) --- **"[Easy for all to use](https://www.g2.com/survey_responses/toky-review-7964416)"** **Rating:** 4.0/5.0 stars *— Emily C.* [Read full review](https://www.g2.com/survey_responses/toky-review-7964416) --- #### What Are G2 Users Discussing About Toky? - [What is the use of Toky?](https://www.g2.com/discussions/what-is-the-use-of-toky) - [What is Toky app?](https://www.g2.com/discussions/what-is-toky-app) - [How does Toky work?](https://www.g2.com/discussions/how-does-toky-work) ### 8. [Acqueon](https://www.g2.com/products/acqueon/reviews) Acqueon leads the way as the premier Generative AI-powered Revenue Execution Platform, specializing in outbound communications tailored to empower B2C enterprises in achieving their revenue generation goals and revenue recovery objectives. Covering a range of essential use cases including Collections, Internet Sales, Telephone Sales, Proactive Service, Reminders, Outage Notifications, and Appointment Management, Acqueon enables customers to elevate sales performance and enhance customer satisfaction. We achieve this through the automation of communication workflows, optimizing human resources, utilizing predictive analytics and AI for strategic customer engagement, ensuring compliance with privacy and communication regulations, and seamlessly integrating with existing communications infrastructure and record systems. With more than 110,000 agents and 200 global customers placing their trust in Acqueon, businesses experience increased revenue outcomes while fostering lasting, loyal customer relationships. **Average Rating:** 4.2/5.0 **Total Reviews:** 70 **How Do G2 Users Rate Acqueon?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.1/10) - **Call Routing:** 7.1/10 (Category avg: 8.9/10) - **Performance Evaluation:** 8.9/10 (Category avg: 8.6/10) - **Call Monitoring:** 7.1/10 (Category avg: 8.8/10) **Who Is the Company Behind Acqueon?** - **Seller:** [Acqueon Technologies Inc.](https://www.g2.com/sellers/acqueon-technologies-inc) - **Year Founded:** 2019 - **HQ Location:** Dallas, Texas - **Twitter:** @Acqueon (489 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/acqueon/ (228 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Insurance - **Company Size:** 59% Enterprise, 30% Mid-Market #### What Are Acqueon's Pros and Cons? **Pros:** - Helpful (7 reviews) - Customer Support (6 reviews) - Ease of Use (4 reviews) - Integrations (4 reviews) - Customer Satisfaction (3 reviews) **Cons:** - Limited Customization (3 reviews) - Technical Issues (3 reviews) - Expensive (2 reviews) - Integration Issues (2 reviews) - Learning Curve (2 reviews) ### What Do G2 Reviewers Say About Acqueon? *AI-generated summary from verified user reviews* **Pros:** - Users value the **supportive team** at Acqueon, ensuring customer satisfaction and seamless integration with existing systems. - Users praise the **outstanding customer support** from Acqueon, ensuring satisfaction and seamless integration with existing systems. - Users value the **ease of use** of Acqueon, appreciating its intuitive layout and seamless integration capabilities. - Users praise Acqueon for its **seamless integrations** with existing systems, enhancing efficiency in customer outreach and compliance. - Users commend Acqueon for its **excellent customer satisfaction** , highlighting the team's support and seamless integration experience. **Cons:** - Users face **limited customization options** with Acqueon, impacting functionality and adaptability for their specific needs. - Users face **technical issues** with Acqueon, leading to delays, bugs, and communication problems during implementation and upgrades. - Users find the **pricing for Acqueon** higher than expected, especially for smaller operations and budgets. - Users face significant **integration issues** due to lack of support and unclear differentiation between Acqueon and Cisco dependencies. - Users find a **steep learning curve** with Acqueon's advanced features, requiring extra time for effective implementation. #### What Are Recent G2 Reviews of Acqueon? **"[Tawuniya LCM Implementation](https://www.g2.com/survey_responses/acqueon-review-11387133)"** **Rating:** 5.0/5.0 stars *— Dina E.* [Read full review](https://www.g2.com/survey_responses/acqueon-review-11387133) --- **"[Good partner to work with.](https://www.g2.com/survey_responses/acqueon-review-11408403)"** **Rating:** 4.0/5.0 stars *— Farid K.* [Read full review](https://www.g2.com/survey_responses/acqueon-review-11408403) --- #### What Are G2 Users Discussing About Acqueon? - [What is Acqueon used for?](https://www.g2.com/discussions/what-is-acqueon-used-for) ### 9. [Spearline](https://www.g2.com/products/spearline/reviews) Spearline is the leading network intelligence company in the telecommunications industry. Our platform enables enterprises and telecommunications service providers to test connectivity and quality on global telecoms networks, testing automatically at volume. Spearline’s test calls replicate the customer experience by placing in-country calls and immediately flagging any customer-impacting issue that is detected. This leads to proactive monitoring and quicker resolution times before businesses and their customers are negatively impacted. Spearline’s product offering is continuously growing and developing, it currently includes: -Voice Assure In-Country: Spearline customers can replicate their customers experience globally, including performing in-country toll free test calls -Voice Assure Interstate: Calls can be made from various states and regions within the US and Canada to test for audio issues -Voice Assure Realtime: Customers can generate calls on-demand to troubleshoot performance issues or verify resolution **Average Rating:** 4.8/5.0 **Total Reviews:** 14 **How Do G2 Users Rate Spearline?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) **Who Is the Company Behind Spearline?** - **Seller:** [Spearline](https://www.g2.com/sellers/spearline) - **Year Founded:** 2003 - **HQ Location:** Skibbereen, Cork - **Twitter:** @Spearline_ (1,714 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/616965/ (22 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Telecommunications - **Company Size:** 36% Small-Business, 29% Mid-Market #### What Are Recent G2 Reviews of Spearline? **"[Spearline’s solutions make life easy](https://www.g2.com/survey_responses/spearline-review-9542878)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/spearline-review-9542878) --- **"[Recommendation from a Callcenter Admin](https://www.g2.com/survey_responses/spearline-review-4829486)"** **Rating:** 5.0/5.0 stars *— Maximilian M.* [Read full review](https://www.g2.com/survey_responses/spearline-review-4829486) --- #### What Are G2 Users Discussing About Spearline? - [What is Spearline used for?](https://www.g2.com/discussions/what-is-spearline-used-for) ### 10. [NobelBiz OMNI+](https://www.g2.com/products/nobelbiz-omni/reviews) The NobelBiz OMNI+ cloud call center solution is our software product designed to be fully compatible with our carrier network, taking it to new heights of performance. NobelBiz OMNI+ has a unique blend of capabilities: from Omnichannel, Impressive API integrations, and fast implementation, to simple cross-channel campaign setup and remote work, to name but a few. NobelBiz OMNI+ is a true customizable powerhouse of productivity that integrates all main functions of a complete cloud contact center solution. Besides an impressive selection of built-in applications such as a complete IVR builder and compliance tools, it boasts an intuitive agent interface and a customizable supervisor dashboard. Last but not least, NobelBiz OMNI+ is that it can deploy real omnichannel capabilities, integrating a series of novel channels such as Facebook, WhatsApp, or Telegram, among others. **Average Rating:** 4.8/5.0 **Total Reviews:** 18 **How Do G2 Users Rate NobelBiz OMNI+?** - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.1/10) - **Call Routing:** 9.6/10 (Category avg: 8.9/10) - **Performance Evaluation:** 8.3/10 (Category avg: 8.6/10) - **Call Monitoring:** 8.8/10 (Category avg: 8.8/10) **Who Is the Company Behind NobelBiz OMNI+?** - **Seller:** [NobelBiz](https://www.g2.com/sellers/nobelbiz) - **Year Founded:** 2005 - **HQ Location:** Cheyenne, WY - **Twitter:** @NobelBiz (569 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/nobelbiz-inc-/ (35 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Mid-Market, 33% Small-Business #### What Are Recent G2 Reviews of NobelBiz OMNI+? **"[We added Human call initiator feature to our dialing strategy without braking the bank](https://www.g2.com/survey_responses/nobelbiz-omni-review-7968334)"** **Rating:** 5.0/5.0 stars *— Carlos B.* [Read full review](https://www.g2.com/survey_responses/nobelbiz-omni-review-7968334) --- **"[Dialer is smooth Nobel like the name itself](https://www.g2.com/survey_responses/nobelbiz-omni-review-7307800)"** **Rating:** 5.0/5.0 stars *— Smita P.* [Read full review](https://www.g2.com/survey_responses/nobelbiz-omni-review-7307800) --- #### What Are G2 Users Discussing About NobelBiz OMNI+? - [What is NobelBiz OMNI+ used for?](https://www.g2.com/discussions/what-is-nobelbiz-omni-used-for) - 1 comment ### 11. [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) Zendesk for Contact Center is built with AI at its core to remove the gaps between channels, agents, and systems so every contact gets resolved faster across voice, self-service, and digital. Powered by the Zendesk Resolution Platform, it simplifies operations, accelerates service, and eliminates the fragility of legacy stacks and bolted-on tools. AI is embedded across every channel to accelerate agents and deflect the rest. Voice is native with AI Agents and Voice Copilot. And AI powered WFM, QA and reporting are included, no vendors to chase, no code to manage. Whether you're scaling quickly, expanding globally, or ditching a cobbled-together stack, Zendesk equips you to deliver faster service, better experiences, and leaner operations from day one. **Average Rating:** 4.5/5.0 **Total Reviews:** 308 **How Do G2 Users Rate Zendesk Contact Center?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) **Who Is the Company Behind Zendesk Contact Center?** - **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk) - **Company Website:** https://www.zendesk.com - **Year Founded:** 2007 - **HQ Location:** San Francisco, CA - **Twitter:** @Zendesk (102,672 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/418095/ (7,302 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Team Lead - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 57% Mid-Market, 28% Small-Business #### What Are Zendesk Contact Center's Pros and Cons? **Pros:** - Ease of Use (8 reviews) - Efficiency (8 reviews) - Helpful (8 reviews) - Features (6 reviews) - Customer Support (5 reviews) **Cons:** - Inefficient Workflow (4 reviews) - Workflow Disruption (4 reviews) - Inefficiency (3 reviews) - Missing Features (3 reviews) - Process Complexity (3 reviews) ### What Do G2 Reviewers Say About Zendesk Contact Center? *AI-generated summary from verified user reviews* **Pros:** - Users find Zendesk Contact Center to be **easy to use and set up** , streamlining customer interactions for effective support. - Users value the **efficient omnichannel support** of Zendesk, integrating various customer interactions into one cohesive experience. - Users find Zendesk Contact Center to have a **user-friendly interface and seamless omnichannel capabilities** , enhancing overall efficiency and satisfaction. - Users value the **omnichannel experience** of Zendesk Contact Center, enjoying seamless communication and insightful reporting tools. - Users appreciate the **omnichannel support** of Zendesk, streamlining customer interactions and enhancing team collaboration for efficient service. **Cons:** - Users struggle with **inefficient workflows** , as inconsistent SLAs and unpredictable ticket behavior hinder effective performance tracking. - Users face **workflow disruptions** due to inconsistent SLAs and performance tracking, complicating everyday operations. - Users struggle with **inefficiency** , citing inconsistent workflows and the cumbersome size of the Zendesk Contact Center plugin. - Users express a need for **missing notification features** , impacting their responsiveness and overall ticket management experience. - Users find Zendesk Contact Center's **process complexity** a hurdle, leading to inconsistent workflows and a challenging learning curve. #### What Are Recent G2 Reviews of Zendesk Contact Center? **"[Powerful for workflows and automation, but reporting and admin setup can be frustrating](https://www.g2.com/survey_responses/zendesk-contact-center-review-12965217)"** **Rating:** 4.5/5.0 stars *— Sebastian E.* [Read full review](https://www.g2.com/survey_responses/zendesk-contact-center-review-12965217) --- **"[Seamless Omnichannel Communication with Zendesk](https://www.g2.com/survey_responses/zendesk-contact-center-review-13105334)"** **Rating:** 4.5/5.0 stars *— Christos F.* [Read full review](https://www.g2.com/survey_responses/zendesk-contact-center-review-13105334) --- #### What Are G2 Users Discussing About Zendesk Contact Center? - [What is Klaus used for?](https://www.g2.com/discussions/what-is-klaus-used-for) ### 12. [ITC Cloud](https://www.g2.com/products/itc-cloud/reviews) As part of In-Telecom, ITC Cloud was created to provide a simple and reliable way for businesses to have a unified communications solution. We give you the ability to work from anywhere on any device; whether it’s from your desk phone, cell phone, or computer in a seamless manner. ITC Cloud is also backed by 24/7 help desk and a company that cares about the overall efficiency of your business. We take pride in delivering the best customer experience from start to finish and beyond. We make moving to the cloud easy! **Average Rating:** 4.4/5.0 **Total Reviews:** 19 **How Do G2 Users Rate ITC Cloud?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) **Who Is the Company Behind ITC Cloud?** - **Seller:** [In-Telecom](https://www.g2.com/sellers/in-telecom) - **Year Founded:** 2009 - **HQ Location:** Slidell, Louisiana - **Twitter:** @_intelecom_ (46 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/in-telecom/ (139 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 45% Small-Business, 45% Mid-Market #### What Are ITC Cloud's Pros and Cons? **Pros:** - Ease of Use (10 reviews) - Affordable (5 reviews) - Efficiency (5 reviews) - Reliability (5 reviews) - Remote Work (5 reviews) **Cons:** - Poor Connectivity (5 reviews) - Security Concerns (5 reviews) - Expensive (4 reviews) - Internet Dependency (4 reviews) - Connection Issues (3 reviews) ### What Do G2 Reviewers Say About ITC Cloud? *AI-generated summary from verified user reviews* **Pros:** - Users find ITC Cloud to be **highly user-friendly** , making it easy to set up and access from any device. - Users value ITC Cloud for its **affordability** , making it an excellent choice for small to medium-sized enterprises. - Users appreciate the **efficiency** of ITC Cloud, streamlining outreach and data management for global prospects. - Users value the **reliability** of ITC Cloud, which ensures seamless access to data globally and enhances business efficiency. - Users value the **flexibility of remote work** with ITC Cloud, enabling seamless collaboration from anywhere on any device. **Cons:** - Users report **poor connectivity** issues with ITC Cloud, particularly impacting performance on mobile devices and in low-bandwidth situations. - Users express concerns about **security issues** , including data loss, theft, and vulnerabilities in shared environments. - Users note the **expensive pricing** of ITC Cloud, requiring careful monitoring to avoid unexpected costs. - Users face **internet dependency** challenges with ITC Cloud, affecting reliability and performance, especially on mobile devices. - Users experience **connection issues** on poor networks, affecting overall usability and integration with other software. #### What Are Recent G2 Reviews of ITC Cloud? **"[Cost-Effective Prospect Outreach with Reliable Data Tracking](https://www.g2.com/survey_responses/itc-cloud-review-12276771)"** **Rating:** 4.5/5.0 stars *— Aman S.* [Read full review](https://www.g2.com/survey_responses/itc-cloud-review-12276771) --- **"["Cloud Computing Unleashed: A Comprehensive Review of ITC Cloud](https://www.g2.com/survey_responses/itc-cloud-review-7895654)"** **Rating:** 4.0/5.0 stars *— Earnest P.* [Read full review](https://www.g2.com/survey_responses/itc-cloud-review-7895654) --- ### 13. [Luware](https://www.g2.com/products/luware/reviews) Luware delivers cloud-native solutions built for Microsoft Teams, empowering organizations to simplify communication, enhance customer service, and meet strict compliance requirements. With a modular suite spanning contact center, attendant console, workflow automation, and certified compliance recording, Luware unifies collaboration and customer engagement on one secure, scalable platform. Luware Nimbus is a powerful customer experience solution designed to grow with your business. It transforms Microsoft Teams into a customer service hub, offering a single platform to unite your organization’s capabilities—whether it’s an internal helpdesk, a branch office, or a global contact center. Experience effortless compliance and quality monitoring with Luware Recording, the definitive cloud-based solution for capturing, storing, and analyzing conversations across platforms. Backed by Verint’s cutting-edge recording technology and managed by industry-leading experts, it ensures your business stays secure, compliant, and ahead of the game. Protect your data, simplify adherence to regulations, and focus on growing your business—all with Luware Recording. **Average Rating:** 4.4/5.0 **Total Reviews:** 8 **How Do G2 Users Rate Luware?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Call Routing:** 8.8/10 (Category avg: 8.9/10) - **Performance Evaluation:** 8.6/10 (Category avg: 8.6/10) - **Call Monitoring:** 8.3/10 (Category avg: 8.8/10) **Who Is the Company Behind Luware?** - **Seller:** [Luware](https://www.g2.com/sellers/luware) - **Year Founded:** 2010 - **HQ Location:** Zurich, CH - **Twitter:** @luware (180 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/luware/ (167 employees on LinkedIn®) - **Phone:** +41 58 404 28 00 **Who Uses This Product?** - **Company Size:** 75% Enterprise, 13% Small-Business #### What Are Luware's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Easy Integrations (4 reviews) - Integrations (4 reviews) - Customer Support (3 reviews) - Implementation Ease (3 reviews) **Cons:** - Missing Features (2 reviews) - Complex Customization (1 reviews) - Complex Features (1 reviews) - Complexity (1 reviews) - Difficult Setup (1 reviews) ### What Do G2 Reviewers Say About Luware? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Luware, highlighting its intuitive interface and straightforward implementation process. - Users love the **easy integrations** with MS Teams and other systems, enhancing their workflow and user experience. - Users value the **seamless integration** with Microsoft Teams, enhancing daily workflows with effortless routing and management. - Users appreciate the **quick and friendly customer support** from Luware, enhancing their overall experience with the product. - Users appreciate the **quick and straightforward implementation** of Luware, making it accessible for all skill levels. **Cons:** - Users note significant **missing features** such as full change history in reports and bulk user creation. - Users face challenges with **complex customization** , experiencing time-consuming configurations and a steep learning curve for administrators. - Users find the **complex features** of Luware require time-consuming configurations and present a steep learning curve. - Users find the **complexity** of Luware's setup to be time-consuming and challenging, especially for smaller teams. - Users find the **difficult setup** of Luware to be time-consuming, especially for complex workflows and advanced features. #### What Are Recent G2 Reviews of Luware? **"[Very professional partner](https://www.g2.com/survey_responses/luware-review-11536322)"** **Rating:** 5.0/5.0 stars *— Luis Alexandre Bosshard A.* [Read full review](https://www.g2.com/survey_responses/luware-review-11536322) --- **"[Luware: A Well-Rounded Contact Center Solution](https://www.g2.com/survey_responses/luware-review-11530364)"** **Rating:** 5.0/5.0 stars *— Bradley J.* [Read full review](https://www.g2.com/survey_responses/luware-review-11530364) --- ### 14. [NobelBiz Voice Carrier Network](https://www.g2.com/products/nobelbiz-voice-carrier-network/reviews) The NobelBiz Voice Carrier Network is the only VoIP interconnected provider built to service contact-center-specific traffic, with multiple redundancies across the globe. As a result, our telecom network offers uninterrupted uptime and an impressive geographical footprint, delivering the best possible voice quality at a fair price. Because we focus solely on the contact center niche, all the features and support processes were fine-tuned to maximize the efficiency, quality, and demands of the call center industry. In addition, the NobelBiz Voice Carrier Network features a multitude of optional productivity tools such as local caller ID solutions, compliance safety nets, number management, and a web-based auto-attendant platform, to name but a few. **Average Rating:** 4.4/5.0 **Total Reviews:** 10 **How Do G2 Users Rate NobelBiz Voice Carrier Network?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Call Routing:** 9.6/10 (Category avg: 8.9/10) - **Performance Evaluation:** 6.7/10 (Category avg: 8.6/10) - **Call Monitoring:** 6.7/10 (Category avg: 8.8/10) **Who Is the Company Behind NobelBiz Voice Carrier Network?** - **Seller:** [NobelBiz](https://www.g2.com/sellers/nobelbiz) - **Year Founded:** 2005 - **HQ Location:** Cheyenne, WY - **Twitter:** @NobelBiz (569 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/nobelbiz-inc-/ (35 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 60% Small-Business, 30% Enterprise #### What Are NobelBiz Voice Carrier Network's Pros and Cons? **Pros:** - Reliability (4 reviews) - Calling Features (1 reviews) - Call Recording (1 reviews) - Connectivity Options (1 reviews) - Customer Service (1 reviews) **Cons:** - Account Management (1 reviews) - High Cost (1 reviews) - Number Issues (1 reviews) ### What Do G2 Reviewers Say About NobelBiz Voice Carrier Network? *AI-generated summary from verified user reviews* **Pros:** - Users value the **reliability** of NobelBiz Voice Carrier Network, enhancing caller ID rotation and ensuring consistent call quality. - Users commend the **effective CLI management** by NobelBiz, enhancing connectivity and trustworthiness in outbound calling. - Users value the **high call quality** of NobelBiz Voice Carrier Network, relying on it for both outbound and daily communication. - Users value the **reliable connectivity options** provided by NobelBiz, enhancing their outbound calling effectiveness and customer experience. - Users appreciate the **excellent customer service** of NobelBiz, noting their promptness and commitment to customer satisfaction. **Cons:** - Users find the **process of purchasing DIDs could improve** , as it can lead to receiving incorrect numbers. - Users find the **high cost** of NobelBiz Voice Carrier Network challenging, despite reduced outbound rates over time. - Users experience **number issues** when purchasing DIDs, leading to confusion with numbers assigned to other companies. #### What Are Recent G2 Reviews of NobelBiz Voice Carrier Network? **"[Peace of Mind](https://www.g2.com/survey_responses/nobelbiz-voice-carrier-network-review-7300375)"** **Rating:** 5.0/5.0 stars *— Ahfaz K.* [Read full review](https://www.g2.com/survey_responses/nobelbiz-voice-carrier-network-review-7300375) --- **"[Caller id rotation is a must for outbound business](https://www.g2.com/survey_responses/nobelbiz-voice-carrier-network-review-7351086)"** **Rating:** 5.0/5.0 stars *— Carlos B.* [Read full review](https://www.g2.com/survey_responses/nobelbiz-voice-carrier-network-review-7351086) --- #### What Are G2 Users Discussing About NobelBiz Voice Carrier Network? - [What is NobelBiz Voice Carrier Network used for?](https://www.g2.com/discussions/what-is-nobelbiz-voice-carrier-network-used-for) ### 15. [Airtel IQ](https://www.g2.com/products/airtel-iq/reviews) Airtel IQ is the world’s first network integrated CPaaS ecosystem designed to drive customer engagement to the maximum level and help businesses become more profitable. This unified cloud communications platform lets businesses deliver unparalleled customer engagement across voice, SMS, WhatsApp and video channels programmatically, with minimal investment. **Average Rating:** 1.4/5.0 **Total Reviews:** 6 **How Do G2 Users Rate Airtel IQ?** - **Has the product been a good partner in doing business?:** 2.8/10 (Category avg: 9.1/10) - **Call Routing:** 1.9/10 (Category avg: 8.9/10) - **Performance Evaluation:** 1.3/10 (Category avg: 8.6/10) - **Call Monitoring:** 1.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Airtel IQ?** - **Seller:** [Airtel Digital Limited](https://www.g2.com/sellers/airtel-digital-limited) - **HQ Location:** Gurugram, Haryana, India - **LinkedIn® Page:** https://www.linkedin.com/company/3583 (97,631 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 83% Mid-Market, 17% Small-Business #### What Are Airtel IQ's Pros and Cons? **Cons:** - Poor Customer Support (3 reviews) - Slow Loading (3 reviews) - Dialer Issues (1 reviews) - Difficult Setup (1 reviews) - Inefficiency (1 reviews) ### What Do G2 Reviewers Say About Airtel IQ? *AI-generated summary from verified user reviews* **Cons:** - Users are frustrated with Airtel IQ's **poor customer support** , facing unresponsiveness and significant operational delays. - Users highlight the **slow loading times** and unresponsive support of Airtel IQ, severely impacting their business operations. - Users report severe **dialer issues** with Airtel IQ, experiencing significant business disruptions and lack of support. - Users report a **difficult setup** process with Airtel IQ, facing significant delays and unresponsive support for activation issues. - Users highlight Airtel IQ's **inefficiency** , noting severe issues with support and accountability that hinder business operations. #### What Are Recent G2 Reviews of Airtel IQ? **"[One Platform for Multiple Communications](https://www.g2.com/survey_responses/airtel-iq-review-6848159)"** **Rating:** 4.5/5.0 stars *— Sourabh L.* [Read full review](https://www.g2.com/survey_responses/airtel-iq-review-6848159) --- **"[A new way to manage hyperlocal marketing](https://www.g2.com/survey_responses/airtel-iq-review-10316600)"** **Rating:** 4.0/5.0 stars *— Iniyan B.* [Read full review](https://www.g2.com/survey_responses/airtel-iq-review-10316600) --- ### 16. [Bland](https://www.g2.com/products/bland/reviews) Bland AI is an enterprise voice AI platform built for complex, high-stakes phone calls in regulated industries including Healthcare, Financial Services, and Insurance. Bland automates millions of inbound calls per year for 250+ enterprises including Signant Health, Innovacer, Samsara, First Financial Bank, Mutual of Omaha, and Kin Insurance. Core Use Cases Healthcare: Patient scheduling and appointment reminders, remote patient monitoring outreach, prior authorizations, and prescription refills. Financial Services: Customer service inquiries, lead qualification, and debt collection. Insurance: Speed-to-lead follow-up, claims inquiries, and policy renewals. Why Regulated Industries Choose Bland Most voice AI tools are built on top of proprietary model providers — which means when they go down, you go down. When they change their pricing, yours changes too. Bland owns its infrastructure end-to-end. Fully self-hosted and deployable on-premise or within a VPC, Bland gives compliance, security, and IT teams complete control over where data lives and how it's processed with none of the third-party dependencies that create risk in regulated environments. Bland also provides deep observability into every agent interaction, including call transcripts and monitoring tools that let legal and compliance teams audit, improve, and govern AI behavior at scale. Get a live phone agent in production in 30 days. Our world-class Forward Deployed Engineers work alongside your team to ensure a fast deployment without compromising on quality and compliance. Bland is for the calls you can't afford to get wrong. **Average Rating:** 5.0/5.0 **Total Reviews:** 10 **How Do G2 Users Rate Bland?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind Bland?** - **Seller:** [Bland AI](https://www.g2.com/sellers/bland-ai) - **Company Website:** https://bland.ai - **Year Founded:** 2023 - **HQ Location:** San Francisco - **LinkedIn® Page:** https://www.linkedin.com/company/bland-ai (112 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 82% Small-Business, 18% Mid-Market #### What Are Bland's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Features (3 reviews) - Simple (3 reviews) - Artificial Intelligence (2 reviews) - Easy Integrations (2 reviews) **Cons:** - Complex Features (1 reviews) - Complexity (1 reviews) - Complex Setup (1 reviews) - Complex Usability (1 reviews) - Difficult Learning (1 reviews) ### What Do G2 Reviewers Say About Bland? *AI-generated summary from verified user reviews* **Pros:** - Users find Bland AI to be **extremely easy to use** , making setup and integration a simple process. - Users praise the **powerful and easy-to-use platform** of Bland AI for building complex and engaging voice agents. - Users value the **powerful and easy-to-use platform** of Bland AI for creating effective voice agents effortlessly. - Users love Bland for its **powerful conversational AI** that enhances engagement and outperforms human interaction. - Users appreciate the **easy integrations** offered by Bland AI, making setup and connectivity with apps seamless and efficient. **Cons:** - Users find Bland to have **complex features** , but appreciate the available resources for training and support. - Users find the platform **somewhat complex** , though improvements and resources help ease the learning process. - Users find the **setup process complex** , but appreciate the improving tools and helpful training resources offered by Bland. - Users find Bland's interface **complex and not very user-friendly** , but note improvements and helpful training resources. - Users find the platform a bit **difficult to learn** , though improvements and resources are helping ease the process. #### What Are Recent G2 Reviews of Bland? **"[Bland is a One-Stop-Shop for Voice AI and an Industry Leader in this space.](https://www.g2.com/survey_responses/bland-review-12886609)"** **Rating:** 5.0/5.0 stars *— Jennifer E.* [Read full review](https://www.g2.com/survey_responses/bland-review-12886609) --- **"[From Zero to Voice Escalation in Hours with Bland AI](https://www.g2.com/survey_responses/bland-review-12708180)"** **Rating:** 4.0/5.0 stars *— Usman J.* [Read full review](https://www.g2.com/survey_responses/bland-review-12708180) --- ### 17. [VoxDesk by 500apps](https://www.g2.com/products/voxdesk-by-500apps/reviews) With VoxDesk's best-in-class call centre software, you can automate calls, improve team efficiency, and enhance customer experience. Best-in-class features like Predictive Dialer, Automated Voicemail Drops, Chrome extension, and Call analytics help organizations generate more leads. Get 50 apps with VoxDesk for just $14.99. **Average Rating:** 4.8/5.0 **Total Reviews:** 6 **How Do G2 Users Rate VoxDesk by 500apps?** - **Call Routing:** 10.0/10 (Category avg: 8.9/10) - **Performance Evaluation:** 8.3/10 (Category avg: 8.6/10) - **Call Monitoring:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind VoxDesk by 500apps?** - **Seller:** [500apps](https://www.g2.com/sellers/500apps) - **Year Founded:** 2019 - **HQ Location:** New York, California - **Twitter:** @SitePing500apps (26 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/outreachly-by-500apps/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 33% Small-Business #### What Are VoxDesk by 500apps's Pros and Cons? **Pros:** - Call Recording (1 reviews) - Efficiency (1 reviews) - Real-time Monitoring (1 reviews) **Cons:** - Complex Features (1 reviews) - Poor UI Design (1 reviews) ### What Do G2 Reviewers Say About VoxDesk by 500apps? *AI-generated summary from verified user reviews* **Pros:** - Users love the **call recording feature** that boosts staff productivity and provides real-time analytics effortlessly. - Users highlight the **efficiency** of VoxDesk, benefiting from automated calls and real-time analytics that improve productivity. - Users love the **real-time monitoring** in VoxDesk, boosting productivity with automated calls and instant analytics. **Cons:** - Users find the **UI complex** , wishing for simpler navigation and more customization options for scripts and dashboards. - Users note the **poor UI design** of VoxDesk, which feels complex and could benefit from more customization options. #### What Are Recent G2 Reviews of VoxDesk by 500apps? **"[VoxDesk streamlines call center operations with its automation and analytics](https://www.g2.com/survey_responses/voxdesk-by-500apps-review-10956818)"** **Rating:** 4.5/5.0 stars *— Verified User in Marketing and Advertising* [Read full review](https://www.g2.com/survey_responses/voxdesk-by-500apps-review-10956818) --- **"[Effortless Call Management with VoxDesk](https://www.g2.com/survey_responses/voxdesk-by-500apps-review-8128986)"** **Rating:** 5.0/5.0 stars *— Chelsea K.* [Read full review](https://www.g2.com/survey_responses/voxdesk-by-500apps-review-8128986) --- ### 18. [intalk.io](https://www.g2.com/products/intalk-io/reviews) intalk.io is an Omnichannel Customer Interaction Platform, designed & developed by Agami Tech Pvt. Ltd. intalk.io unifies all business communication channels – voice, email, SMS, webchat and social media within a dynamic & robust, centrally managed Customer Experience Management Platform. With its cloud contact center capabilities, you can run a contact center on-cloud with agents connected from home. It has an in-built Chatbot platform that can automate lead generation, service responses and enhance CX. intalk.io is trusted by 300+ customers, 12+ business verticals with presence in 15+ countries. **Average Rating:** 4.6/5.0 **Total Reviews:** 7 **How Do G2 Users Rate intalk.io?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Call Routing:** 9.6/10 (Category avg: 8.9/10) - **Performance Evaluation:** 8.8/10 (Category avg: 8.6/10) - **Call Monitoring:** 8.8/10 (Category avg: 8.8/10) **Who Is the Company Behind intalk.io?** - **Seller:** [Agami Tech](https://www.g2.com/sellers/agami-tech) - **Year Founded:** 2014 - **HQ Location:** Mumbai, IN - **LinkedIn® Page:** https://www.linkedin.com/company/intalkio-agami-tech (94 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 57% Mid-Market, 43% Small-Business #### What Are intalk.io's Pros and Cons? **Pros:** - Customer Support (2 reviews) - Ease of Use (2 reviews) - Easy Integrations (2 reviews) - Features (2 reviews) - Integrations (2 reviews) **Cons:** - Poor Interface Design (2 reviews) - Poor UI Design (2 reviews) - Bugs (1 reviews) - Integration Issues (1 reviews) - Navigation Difficulty (1 reviews) ### What Do G2 Reviewers Say About intalk.io? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **24/7 customer support** of intalk.io, effectively resolving integration issues and enhancing user experience. - Users appreciate the **ease of use** with intalk.io, enjoying its lightweight UI and seamless integrations. - Users value the **easy integrations** of intalk.io, enabling seamless connections with essential tools and services. - Users love the **rich feature set** of intalk.io, enhancing productivity with intuitive integrations and excellent support. - Users value the **extensive integrations** available with intalk.io, making implementation seamless across various platforms. **Cons:** - Users find the **poor interface design** of intalk.io unappealing and cluttered with unnecessary integrations and errors. - Users find the **poor UI design** of intalk.io unappealing and cluttered with unnecessary integrations. - Users face **bugs and errors** that hinder functionality, along with a weak UI and unnecessary integrations. - Users often face **integration issues** , with unnecessary options cluttering the interface and causing errors. - Users face **navigation difficulties** due to a weak UI and unnecessary integrations that complicate the experience. #### What Are Recent G2 Reviews of intalk.io? **"[its help us to manage calls vs agents](https://www.g2.com/survey_responses/intalk-io-review-11650247)"** **Rating:** 4.5/5.0 stars *— Sunil P.* [Read full review](https://www.g2.com/survey_responses/intalk-io-review-11650247) --- **"[intalk as calling software](https://www.g2.com/survey_responses/intalk-io-review-11714721)"** **Rating:** 4.5/5.0 stars *— Anshu K.* [Read full review](https://www.g2.com/survey_responses/intalk-io-review-11714721) --- ### 19. [IVR SERVICES](https://www.g2.com/products/ivr-services/reviews) IVR Guru is a cloud based solution designed to boost and automate sales and marketing for generating and tracking business leads. **Average Rating:** 4.4/5.0 **Total Reviews:** 5 **How Do G2 Users Rate IVR SERVICES?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Call Routing:** 9.3/10 (Category avg: 8.9/10) - **Performance Evaluation:** 8.0/10 (Category avg: 8.6/10) - **Call Monitoring:** 8.7/10 (Category avg: 8.8/10) **Who Is the Company Behind IVR SERVICES?** - **Seller:** [IVR GURU](https://www.g2.com/sellers/ivr-guru) - **Year Founded:** 2013 - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/13196187 (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 40% Mid-Market, 40% Small-Business #### What Are IVR SERVICES's Pros and Cons? **Pros:** - CRM Integration (1 reviews) - Customer Support (1 reviews) - Customization (1 reviews) - Ease of Use (1 reviews) - Integrations (1 reviews) **Cons:** - Long Waiting Times (1 reviews) - Slow Performance (1 reviews) ### What Do G2 Reviewers Say About IVR SERVICES? *AI-generated summary from verified user reviews* **Pros:** - Users value the **CRM integration** of IVR Services, enhancing their workflow and customer support efficiency. - Users appreciate the **ease of automation** in customer support calls, enhancing efficiency and organization. - Users value the **customization options** in IVR Services, allowing tailored experiences and efficient call routing. - Users appreciate the **ease of use** of IVR Services, enabling efficient call automation and effective question categorization. - Users value the **seamless integrations** with CRM and support systems, enhancing operational efficiency and customer engagement. **Cons:** - Users often face **long wait times** after IVR, leading to frustration in reaching support promptly. - Users experience **slow performance** due to long wait times and robotic responses, leading to frustration during calls. #### What Are Recent G2 Reviews of IVR SERVICES? **"[Best IVR tool for customer support](https://www.g2.com/survey_responses/ivr-services-review-11054641)"** **Rating:** 5.0/5.0 stars *— shubham b.* [Read full review](https://www.g2.com/survey_responses/ivr-services-review-11054641) --- **"[Best service](https://www.g2.com/survey_responses/ivr-services-review-11063674)"** **Rating:** 4.0/5.0 stars *— Aditya R.* [Read full review](https://www.g2.com/survey_responses/ivr-services-review-11063674) --- ### 20. [Mobile Office for Genesys](https://www.g2.com/products/mobile-office-for-genesys/reviews) Mobile Office for Genesys Cloud is the Mobile App that allows you to handle all types of Genesys interactions directly on your phone in a secure manner. It serves as a valuable extension to your desktop version of Genesys Cloud for your mobile workforce. Available for iOS and Android via AppFoundry. **Average Rating:** 5.0/5.0 **Total Reviews:** 5 **How Do G2 Users Rate Mobile Office for Genesys?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **Call Routing:** 10.0/10 (Category avg: 8.9/10) - **Performance Evaluation:** 10.0/10 (Category avg: 8.6/10) - **Call Monitoring:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Mobile Office for Genesys?** - **Seller:** [ideal systems](https://www.g2.com/sellers/ideal-systems) - **Year Founded:** 1997 - **HQ Location:** Vilvoorde, BE - **Twitter:** @idealsystems (75 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ideal-systems/ (32 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Enterprise, 33% Small-Business #### What Are Mobile Office for Genesys's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Platform Quality (2 reviews) - Communication (1 reviews) - Reliability (1 reviews) - Simple (1 reviews) ### What Do G2 Reviewers Say About Mobile Office for Genesys? *AI-generated summary from verified user reviews* **Pros:** - Users find Mobile Office for Genesys to be **easy to use** , providing a seamless mobile experience with full functionality. - Users commend the **platform quality** of Mobile Office, enabling full queue features and a stable, user-friendly experience. - Users value the **complete Genesys Cloud experience** on mobile, enhancing call handling with stability and ease of use. - Users commend the **reliability** of Mobile Office for Genesys, highlighting its stability and ease of use on mobile devices. - Users find Genesys Mobile Office to be a **simple extension** that enhances functionality away from their desks. #### What Are Recent G2 Reviews of Mobile Office for Genesys? **"[Stable, Easy-to-Use Mobile Queue Handling with Powerful Call Features](https://www.g2.com/survey_responses/mobile-office-for-genesys-review-12292880)"** **Rating:** 5.0/5.0 stars *— Alexandra M.* [Read full review](https://www.g2.com/survey_responses/mobile-office-for-genesys-review-12292880) --- **"[Genesys Cloud in your pocket: real-time visibility and control from anywhere](https://www.g2.com/survey_responses/mobile-office-for-genesys-review-12305171)"** **Rating:** 5.0/5.0 stars *— Fortunato F.* [Read full review](https://www.g2.com/survey_responses/mobile-office-for-genesys-review-12305171) --- ### 21. [Thulium](https://www.g2.com/products/thulium/reviews) Thulium is a cloud-based contact center and omnichannel communication platform that integrates telephony, digital messaging, AI-driven tools, and customer relationship management into a single operational interface. The software is categorized as a Contact Center as a Service (CCaaS) and Help Desk solution designed to help customer support teams centralize multi-channel interactions and eliminate the operational friction of managing disconnected tools. It serves a broad audience, from growing small-to-medium businesses to large enterprises requiring scalable customer service infrastructure. The system functions by consolidating disparate communication streams into a unified agent dashboard, ensuring immediate access to customer context and interaction history. By bridging these channels, Thulium enables organizations to maintain consistent service standards, improve response times, and reduce technical overhead in high-volume environments. Omnichannel Integration: Consolidates VoIP telephony with advanced queuing, email, WhatsApp, Messenger, Instagram, and 24/7 website chatbots into a single agent view. Open API and Seamless Connectivity: Features an open API that allows for fluid integration with major CRM and ERP systems, ensuring automated data flow between the contact center and the company’s system of record. AI and Automation Suite: Enhances agent productivity through an AI Assistant for conversation summarization, real-time automated translations, and Voice Analytics for keyword identification. Advanced Operational Reporting: Provides real-time analytics and reporting on key performance indicators (KPIs), helping managers monitor SLAs, team efficiency, and call center load. Integrated VoIP Infrastructure: Includes a built-in telephony operator with dynamic IVR capabilities and high-quality AI voices powered by 11Labs for a professional caller experience. Thulium also includes a built-in CRM module that automatically displays customer cards during active interactions, eliminating the need for manual data entry. The platform’s open API remains a core competitive advantage, allowing technical teams to build custom workflows and connect proprietary software, ensuring that all customer data remains synchronized across the entire business ecosystem without extra manual work. **Average Rating:** 5.0/5.0 **Total Reviews:** 5 **How Do G2 Users Rate Thulium?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **Call Routing:** 10.0/10 (Category avg: 8.9/10) - **Performance Evaluation:** 10.0/10 (Category avg: 8.6/10) - **Call Monitoring:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Thulium?** - **Seller:** [Thulium](https://www.g2.com/sellers/thulium) - **Year Founded:** 2006 - **HQ Location:** Cracow , PL - **LinkedIn® Page:** https://linkedin.com/company/thulium (63 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 60% Mid-Market, 40% Small-Business #### What Are Thulium's Pros and Cons? **Pros:** - Call Management (1 reviews) - Customer Support (1 reviews) - Customizability (1 reviews) - Customization (1 reviews) - Ease of Use (1 reviews) **Cons:** - Contact Management (1 reviews) - Data Management (1 reviews) ### What Do G2 Reviewers Say About Thulium? *AI-generated summary from verified user reviews* **Pros:** - Users value the **wide range of configuration options** in Thulium, enhancing efficiency for both inbound and outbound calls. - Users value the **professional and helpful customer support** from Thulium, enhancing their overall experience with the product. - Users value the **customizability** of Thulium, which suits various telemarketing and customer service needs effectively. - Users value the **wide range of configuration options** in Thulium, enhancing their call center and telemarketing functionalities. - Users appreciate the **ease of use** of Thulium, highlighting its intuitive design and helpful support. **Cons:** - Users face challenges due to **insufficient user permission selection** , which limits their ability to manage contacts effectively. - Users experience **insufficient user permission selection** in Thulium, leading to limitations in data access and management. #### What Are Recent G2 Reviews of Thulium? **"[Reliability and a reliable customer support department - Thulium only!](https://www.g2.com/survey_responses/thulium-review-10551589)"** **Rating:** 5.0/5.0 stars *— Kamil .* [Read full review](https://www.g2.com/survey_responses/thulium-review-10551589) --- **"[I highly recommend the Thulium system](https://www.g2.com/survey_responses/thulium-review-10520598)"** **Rating:** 5.0/5.0 stars *— Grzegorz M.* [Read full review](https://www.g2.com/survey_responses/thulium-review-10520598) --- ### 22. [alohaa.ai](https://www.g2.com/products/alohaa-ai/reviews) Alohaa provides Omni-channel products - Virtual phone number, IVR, Cloud Telephony, Whatsapp, SMS, all under one easy-to-use, highly-affordable platform. With its cloud-based infrastructure, Alohaa offers flexibility and scalability to adapt to varying business needs.  The software streamlines call routing, automates customer interactions, and enhances communication efficiency, catering to diverse industries, and offering tailored solutions for customer service, sales, and support sectors. Its user-friendly interface and advanced features make it a preferred choice for 400+ businesses. **Average Rating:** 4.9/5.0 **Total Reviews:** 8 **How Do G2 Users Rate alohaa.ai?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) **Who Is the Company Behind alohaa.ai?** - **Seller:** [Alohaa](https://www.g2.com/sellers/alohaa) - **Year Founded:** 2021 - **HQ Location:** Hyderabad, IN - **LinkedIn® Page:** https://www.linkedin.com/company/alohaa-official/ (21 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are alohaa.ai's Pros and Cons? **Pros:** - Affordable (2 reviews) - Business Tools (1 reviews) - Call Recording (1 reviews) - Customer Service (1 reviews) - Flexibility (1 reviews) **Cons:** - High Cost (2 reviews) ### What Do G2 Reviewers Say About alohaa.ai? *AI-generated summary from verified user reviews* **Pros:** - Users love the **affordability** of alohaa.ai, as it allows 50+ agents and all features at a low cost. - Users appreciate the **affordable virtual number options** offered by alohaa.ai, which benefit businesses and agencies significantly. - Users love the **call recording feature** that allows unlimited agents, enhancing teamwork and accountability. - Users praise the **excellent customer service** of alohaa.ai, appreciating the prompt support from the team. - Users value the **flexibility** of alohaa.ai, allowing over 50 agents at a low cost with full feature access. **Cons:** - Users feel that the **high cost** associated with calling increases as usage rises, making it less economical. #### What Are Recent G2 Reviews of alohaa.ai? **"[its a good tool for telecalling and managing all my team from one dashboard](https://www.g2.com/survey_responses/alohaa-ai-review-10679569)"** **Rating:** 5.0/5.0 stars *— Jagadeesh K.* [Read full review](https://www.g2.com/survey_responses/alohaa-ai-review-10679569) --- **"[Alohaa Review.](https://www.g2.com/survey_responses/alohaa-ai-review-10883214)"** **Rating:** 5.0/5.0 stars *— Subhankar N.* [Read full review](https://www.g2.com/survey_responses/alohaa-ai-review-10883214) --- ### 23. [CloudPhone](https://www.g2.com/products/cloudphone/reviews) CloudPhone is built as a plug-and-play solution for home and small offices. **Average Rating:** 4.8/5.0 **Total Reviews:** 4 **How Do G2 Users Rate CloudPhone?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Call Routing:** 8.9/10 (Category avg: 8.9/10) - **Performance Evaluation:** 9.2/10 (Category avg: 8.6/10) - **Call Monitoring:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind CloudPhone?** - **Seller:** [FreedomVoice](https://www.g2.com/sellers/freedomvoice) - **Year Founded:** 1996 - **HQ Location:** Carlsbad, US - **Twitter:** @FreedomVoice (2,718 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/freedomvoice (16 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 125% Small-Business #### What Are CloudPhone's Pros and Cons? **Pros:** - Easy Implementation (1 reviews) - Easy Setup (1 reviews) **Cons:** - Audio Issues (1 reviews) - Poor Call Quality (1 reviews) - Poor Connectivity (1 reviews) ### What Do G2 Reviewers Say About CloudPhone? *AI-generated summary from verified user reviews* **Pros:** - Users find **easy implementation** of CloudPhone beneficial, allowing quick installation and upgrades for their teams. - Users find the **easy setup** of CloudPhone simplifies installation and upgrade processes for their teams. **Cons:** - Users experience significant **audio issues** due to frequent connectivity problems, leading to dropped calls and poor quality. - Users experience significant **poor call quality** with CloudPhone, often due to connectivity issues during network switching. - Users experience **poor connectivity** with CloudPhone, leading to dropped calls and compromised audio quality. #### What Are Recent G2 Reviews of CloudPhone? **"[Easy Installation and Setup for Our Support Team](https://www.g2.com/survey_responses/cloudphone-review-12374083)"** **Rating:** 4.0/5.0 stars *— Bob Z.* [Read full review](https://www.g2.com/survey_responses/cloudphone-review-12374083) --- **"[Best VoIP Calling Software for small scale businesses](https://www.g2.com/survey_responses/cloudphone-review-9770661)"** **Rating:** 5.0/5.0 stars *— Mohammad K.* [Read full review](https://www.g2.com/survey_responses/cloudphone-review-9770661) --- #### What Are G2 Users Discussing About CloudPhone? - [What is CloudPhone used for?](https://www.g2.com/discussions/what-is-cloudphone-used-for) ### 24. [ContactWise](https://www.g2.com/products/contactwise/reviews) Monitor your contact center to deliver great customer experience **Average Rating:** 4.3/5.0 **Total Reviews:** 4 **How Do G2 Users Rate ContactWise?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Call Routing:** 9.4/10 (Category avg: 8.9/10) - **Performance Evaluation:** 9.4/10 (Category avg: 8.6/10) - **Call Monitoring:** 8.3/10 (Category avg: 8.8/10) **Who Is the Company Behind ContactWise?** - **Seller:** [ContactWise](https://www.g2.com/sellers/contactwise) - **Year Founded:** 2018 - **HQ Location:** STAFFORD, GB - **LinkedIn® Page:** http://www.linkedin.com/company/contactwise-consultants-limited (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Small-Business, 25% Enterprise #### What Are ContactWise's Pros and Cons? **Cons:** - Integration Issues (1 reviews) ### What Do G2 Reviewers Say About ContactWise? *AI-generated summary from verified user reviews* **Cons:** - Users experience **integration issues** with workflow applications, complicating their overall user experience with ContactWise. #### What Are Recent G2 Reviews of ContactWise? **"[Fantastic for remote customer support](https://www.g2.com/survey_responses/contactwise-review-8849104)"** **Rating:** 5.0/5.0 stars *— Nate F.* [Read full review](https://www.g2.com/survey_responses/contactwise-review-8849104) --- **"[Enriched and Efficient Operational Support for a Customer Call Center](https://www.g2.com/survey_responses/contactwise-review-10291458)"** **Rating:** 5.0/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/contactwise-review-10291458) --- ### 25. [Lifesize CxEngage](https://www.g2.com/products/lifesize-cxengage/reviews) Lifesize CxEngage is a contact center solution designed for today’s global, digitally transforming business. Today’s customers have demanding expectations. This is especially true within customer-service organizations where customers expect an omnichannel, connected experience with effortless problem resolution. With CxEngage, we’ll help you exceed these expectations. CxEngage is a contact center solution designed to meet your needs and work in your environment. Unlike monolithic architectures and on-premises solutions, CxEngage is a ‘born-in the-cloud’ platform delivering true omnichannel support with all the up-to-date capabilities required by today’s contact center. And designed to ‘just work’ while powering up your customer experience. **Average Rating:** 3.6/5.0 **Total Reviews:** 8 **How Do G2 Users Rate Lifesize CxEngage?** - **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 9.1/10) - **Call Routing:** 6.7/10 (Category avg: 8.9/10) - **Performance Evaluation:** 3.3/10 (Category avg: 8.6/10) - **Call Monitoring:** 8.3/10 (Category avg: 8.8/10) **Who Is the Company Behind Lifesize CxEngage?** - **Seller:** [Enghouse Systems](https://www.g2.com/sellers/enghouse-systems) - **Year Founded:** 1984 - **HQ Location:** Markham - **Twitter:** @EnghouseInterac (2,418 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/enghouse/ (1,294 employees on LinkedIn®) - **Ownership:** ENGH (TSE) **Who Uses This Product?** - **Company Size:** 91% Mid-Market, 27% Enterprise #### What Are Recent G2 Reviews of Lifesize CxEngage? **"[Best omnichannel on the market!](https://www.g2.com/survey_responses/lifesize-cxengage-review-2335325)"** **Rating:** 5.0/5.0 stars *— Gabriel N.* [Read full review](https://www.g2.com/survey_responses/lifesize-cxengage-review-2335325) --- **"[Administración del Centro de Contacto](https://www.g2.com/survey_responses/lifesize-cxengage-review-9555859)"** **Rating:** 4.0/5.0 stars *— Alexandro D.* [Read full review](https://www.g2.com/survey_responses/lifesize-cxengage-review-9555859) --- ## What Is Call Center Infrastructure (CCI) Software? [Call & Contact Center Software](https://www.g2.com/categories/call-contact-center) ## What Software Categories Are Similar to Call Center Infrastructure (CCI) Software? - [Contact Center Software](https://www.g2.com/categories/contact-center) - [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) - [VoIP Providers](https://www.g2.com/categories/voip-providers) - [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking) - [Auto Dialer Software](https://www.g2.com/categories/auto-dialer) - [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) - [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)