Best Call Center Infrastructure (CCI) Software - Page 11

How Many Call Center Infrastructure (CCI) Software Products Does G2 Track?

Total Products under this Category: 408

Category Stats (Oct 2026)

  • Average Rating: 4.42/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: CTI Connector (+3.71%) - Among all products in this category, CTI Connector recorded the largest rating increase compared to last month

Last updated: October 01, 2026

How Does G2 Rank Call Center Infrastructure (CCI) Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 41,000+ Authentic Reviews
  • 408+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Call Center Infrastructure (CCI) Software

G2 Grid® for Call Center Infrastructure (CCI) Software plotting products by satisfaction and market presence

Highlighted products: RingEX, Aircall, Nextiva, Five9 Intelligent Cloud Contact Center Platform, Talkdesk, CloudTalk, Genesys Cloud CX, and Webex Calling.

Underlying data: [Grid® JSON](https://www.g2.com/categories/call-center-infrastructure-cci/grids.json?focus%5B%5D=ringex&focus%5B%5D=aircall&focus%5B%5D=nextiva&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=talkdesk&focus%5B%5D=cloudtalk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=webex-calling)

DCDial

Our cloud-based contact center solution helps companies reach millions of customers via interactive text and voice. Our highly customizable solution boasts an intuitive and user-friendly interface that allows our clients to design and deploy sophisticated communication strategies quickly and with relative ease. We help our clients boost productivity, enhance efficiency, and increase profitability by automating business processes: sales and marketing, scheduling, announcements, payment processing, and more. Based in Atlanta, Georgia.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate DCDial?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind DCDial?

  • Seller: DCDial
  • Year Founded: 2026
  • HQ Location: Atlanta, US
  • Twitter: @dcdialapp
    3,526 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of DCDial?

What Are G2 Users Discussing About DCDial?

Dynamic Contact Center Manager-DCCM

DCCM empowers your business to take control of the contact center to manage your customer and agent experience. Your contact center is your first line of contact for any number of enterprise events, from planned marketing promotion to unplanned weather/market/social events. You want to equip/empower your contact operations with tools to handle these events. DCCM puts the controls in the hands of people responsible for managing customer experience and agent staffing. DCCM, with its powerful features like future date changes, snapshot/restore, and audit capabilities, enables the business to focus on meeting Service Level Agreement (SLA) objectives and optimize the customer experience rather than trying to coordinate IT changes.

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate Dynamic Contact Center Manager-DCCM?

  • Call Routing: 10.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 6.7/10 (Category avg: 8.6/10)
  • Call Monitoring: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Dynamic Contact Center Manager-DCCM?

  • Seller: Pointel
  • Year Founded: 1999
  • HQ Location: Edison, US
  • Twitter: @Pointel_Inc
    242 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    81 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Dynamic Contact Center Manager-DCCM?

Edify

Edify connects businesses with customers and employees with each other, making enterprise communications as easy as personal ones. Its flagship product, Edify CX, unites contact center (CCaaS), unified communications (UCaaS), and real-time communications platform (CPaaS/API) functionality in a single cloud-native solution that facilitates continuous conversations. Now, customers and employees can easily move among channels in one window, just like they do every day on their phones. Companies choose Edify for its global availability, no-waste pricing, and full-stack 100% SLA uptime guarantee. Edify is also a Google Chrome Enterprise Recommended partner for the contact center. Learn more at edify.cx.

Average Rating: 4.3/5.0

Total Reviews: 2

How Do G2 Users Rate Edify?

  • Has the product been a good partner in doing business?: 7.5/10 (Category avg: 9.1/10)

Who Is the Company Behind Edify?

  • Seller: Edify
  • Year Founded: 2000
  • HQ Location: Morristown, New Jersey, United States
  • LinkedIn® Page: www.linkedin.com
    12,360 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Do G2 Reviewers Say About Edify?

AI-generated summary from verified user reviews

Pros
  • Users highly value the exceptional customer service provided by Edify, enhancing their overall experience with the product.
  • Users value the ease of customization offered by Edify, enhancing their overall experience with tailored solutions.
  • Users value the ease of customization in Edify, enhancing their overall experience and adaptability to needs.
  • Users value the ease of customization in Edify, enhancing their overall experience with the product.
  • Users value the exceptional customer service and comprehensive call center features provided by Edify's platform.
Cons
  • Users are concerned about the expensive pricing increase due to the merger with Avaya affecting features.
  • Users note that the missing features after the merger with Avaya negatively impact their overall experience and expectations.
  • Users express concerns over missing functionality due to the merger with Avaya, leading to altered features and increased prices.

What Are Recent G2 Reviews of Edify?

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Empire Telecom

Our contemporary world boasts of a plethora of cloud phone systems, IT companies ISP’s available on the market, each with its specifications, fallbacks and advantages. Which one to choose? Sifting through the entire collection leaves business owners befuddled and still at a loss. Enter Empire Telecom. At Empire, we’ve created a proprietary process where we collect the etiquette information from your business and pair you with the best solution to fit your needs. Whether it’s a basic system with budgetary pricing or something sophisticated that can transcribe all your calls, we’ve got it for you.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind Empire Telecom?

Who Uses This Product?

  • Company Size: 50% Medium

What Are Recent G2 Reviews of Empire Telecom?

What Are G2 Users Discussing About Empire Telecom?

Exelysis Contact Center

Exelysis Contact Center is a communications software which enables automated handling of inbound and outbound traffic, provides interfaces for real-time monitoring, keeps detailed statistics of activity, and provides functionality for software integration.

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate Exelysis Contact Center?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)

Who Is the Company Behind Exelysis Contact Center?

  • Seller: Exelysis
  • Year Founded: 2011
  • HQ Location: Argyroupolis, GR
  • Twitter: @Exelysis
    26 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Exelysis Contact Center?

What Are G2 Users Discussing About Exelysis Contact Center?

Greenlight CRM

Greenlight CRM is call centre software that solves all your customer contact technology requirements in one hosted solution that's easy to use, compliant, customisable and feature rich.

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate Greenlight CRM?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)

Who Is the Company Behind Greenlight CRM?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Greenlight CRM?

What Are G2 Users Discussing About Greenlight CRM?

i2x

Elevate your customer interactions and amplify your sales

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate i2x?

  • Call Routing: 10.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 10.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.3/10 (Category avg: 8.8/10)

Who Is the Company Behind i2x?

  • Seller: i2x
  • Year Founded: 2017
  • HQ Location: Berlin, DE
  • Twitter: @i2x_ai
    273 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    9 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About i2x?

AI-generated summary from verified user reviews

Pros
  • Users find that i2x enhances their workflow with exceptional efficiency, significantly improving productivity and effectiveness.
  • Users find that i2x significantly enhances their work efficiency and helps streamline their workflow effectively.

What Are Recent G2 Reviews of i2x?

Infortel Select

ISI helps enterprises turn raw unified communications call data into more accessible, usable, and valuable information. Infortel Select has been chosen by thousands of Cisco, WebEx Calling, Microsoft Teams, and Avaya customers to support their daily enterprise CDR reporting and data analytics needs. ISI Queue Analytics offers unparalleled insights into call queue performance, seamlessly integrating with Cisco, Webex and Microsoft Teams. It provides a cost-effective solution to oversee call handling, wait time management, and overall customer experience without the complexity of traditional contact center infrastructure.

Average Rating: 4.0/5.0

Total Reviews: 1

Who Is the Company Behind Infortel Select?

Who Uses This Product?

  • Company Size: 100% Large

What Are Recent G2 Reviews of Infortel Select?

What Are G2 Users Discussing About Infortel Select?

JoCall Cloud Call Center

JoCall is a premium CX platform and omnichannel cloud contact center designed to help businesses engage, serve, automate, and understand their customers from one unified platform. JoCall brings together voice, video, WhatsApp, SMS, web calling, CRM, ticketing, workflow automation, AI-powered interaction summaries, analytics, and supervisor tools to support modern customer service, sales, and support operations. Built for customer-centric businesses, CCaaS, BPOs, banks, telecom operators, and growing service teams, JoCall helps organizations improve response times, increase agent productivity, manage customer interactions across channels, and measure customer experience with real-time visibility and actionable insights.

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate JoCall Cloud Call Center?

  • Call Routing: 10.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 0.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind JoCall Cloud Call Center?

  • Seller: JoCall
  • Year Founded: 2005
  • HQ Location: Amman, JO
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of JoCall Cloud Call Center?

KENT CamCall

KENT CamCall is the leading video call platform built for businesses. It empowers businesses to interactively engage with their customers and simplifies the way customers initiate such an interaction. Leveraging the synergy of audio and visual, this service empowers organisations for faster resolution and growth by boosting customer satisfaction rates, and improving their experiences. KENT CamCall is an app-less system, which doesn’t require any software installation on customer’s phone or agent’s desktop. Customers can initiate a video call using a web-link. This platform can be used for multiple industry sectors: - Replace In-shop Promoters with Virtual Promoters - Fashion & Luxury Goods’ Shopping from home - Replace In-person Verification with Video Verification - Call Center Sales - Call Center Customer Support - Relationship Management in BFSI - Educational Counselling

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate KENT CamCall?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Call Routing: 10.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 10.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind KENT CamCall?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of KENT CamCall?

Klearcom Platform

Klearcom is an independent voice testing and assurance platform for multinational contact centers. It gives enterprise teams evidence that their voice channel works in more than 100+ countries and 340+ carriers, and shows exactly where it breaks when something goes wrong. Testing runs in country over live carrier networks, following the full call path from customer to agent in a single test. Machine learning, automatic speech recognition and audio fingerprinting measure audio quality at every stage and isolate each fault to its country, carrier or journey step. Every test is recorded, which gives compliance leaders a record an auditor will accept and gives teams leverage over their carriers. Klearcom also tests speech intent in more than 40 languages, so AI agents and speech bots understand callers under real conditions. When a caller says a drug name on a Pfizer IVR in Japanese, Klearcom confirms the bot routes the call correctly. Klearcom needs zero installation and zero integration. Customers provide the number and Klearcom handles the rest, with results that hold up through a platform migration.

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate Klearcom Platform?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Call Routing: 5.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 5.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 5.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Klearcom Platform?

  • Seller: Klearcom
  • Year Founded: 2016
  • HQ Location: New York, US
  • Twitter: @KlearcomTech
    34 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    59 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Large

What Are Recent G2 Reviews of Klearcom Platform?

Landis Contact Center

Landis Contact Center for Microsoft Teams is a natively integrated contact center solution (CCaaS). It is streamlined for setup and operation with Microsoft Teams, enabling your team to deliver top-notch customer service effortlessly. Certified for Microsoft Teams, Landis Contact Center enhances productivity and customer satisfaction with seamless integration into the tools you already trust. Features: *Live Dashboards and Call Monitoring *Historical Analytics and Reporting *Visual IVR Builder for Smart Call Routing *Advanced Call Queues with Multiple Routing Options, Including Skills-Based Routing *Live Manager Coaching: Listen, Whisper, or Barge In *Live Sentiment Analysis *Call Pop Integration into Agent Panel *Webhooks for External Reports and Tasks *No Required Setup Fees or Minimums (Turnkey Installations Available for Quote)

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind Landis Contact Center?

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About Landis Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the seamless integration of Landis Contact Center with Microsoft Teams, enhancing their call recording experience effortlessly.
  • Users praise the seamless integration and powerful features of Landis Contact Center's call recording in Microsoft Teams.
  • Users appreciate the seamless integration and exceptional support of Landis Contact Center, enhancing their Teams experience effortlessly.
  • Users highly value the exceptional customer support of Landis, praising their patience and effective troubleshooting assistance.
  • Users commend the easy implementation of Landis Contact Center, thanks to its seamless integration and excellent support during setup.

What Are Recent G2 Reviews of Landis Contact Center?

Mindful by Medallia

Mindful is a best-in-class customer experience solution for the world’s biggest brands. For us, customer-centricity is key—so we bridge the gap between experiences, bringing customers the help they need at a time that’s best for them. Mindful adds emotional intelligence to every interaction by transitioning customers across channels like voice, digital, text, and in-person to provide a premier experience for customers, an empowered experience for agents, and peak efficiency for brands. • Winning the customer journey is critical to a thriving brand, and Mindful bridges the gaps between disconnected experiences. • Digital dead ends are replaced by no-code call schedulers, carrying context over for the customer while creating predictable queue volume. • Traditional hold times are a thing of the past by providing premier callback in the IVR. • Customers expectations are managed with status updates and options to reconnect via SMS. The biggest Fortune 500 brands have been using Mindful to improve contact center metrics like AHT, ASA, Abandonment, and agent happiness. Satisfaction metrics like CSAT, NPS, CES are also improved thanks to seamless transitions and agent preparedness. It all comes together for the very best customer experience that drives revenue and loyalty.

Average Rating: 4.8/5.0

Total Reviews: 6

How Do G2 Users Rate Mindful by Medallia?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Mindful by Medallia?

  • Seller: Medallia
  • Year Founded: 2001
  • HQ Location: San Francisco, CA
  • Twitter: @Medallia
    12,225 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,765 employees on LinkedIn®
  • Phone: 650-321-3000

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Mindful by Medallia?

neXorce

NeXorce reporting software provides real-time call center reporting, taking real-time data collection and delivery to a new level.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate neXorce?

  • Call Routing: 10.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 10.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind neXorce?

Who Uses This Product?

  • Company Size: 100% Large

What Do G2 Reviewers Say About neXorce?

AI-generated summary from verified user reviews

Pros
  • Users value the real-time monitoring capabilities of neXorce, enhancing their data analysis and reporting efficiency.

What Are Recent G2 Reviews of neXorce?

Pulse

Pulse is an enterprise-grade telecom solution provider for enterprises since the year 2003. Headquarted in Chennai, Pulse is a Class A Telecom Solution provider, providing Internet Leased Line Connectivity as well as Domestic and International Calling solutions for the enterprise market. Pulse harnessed the power of WebRTC to provide seamless browser-based calling solutions. Integrations with Whatsapp Business as well as SMS Messaging provide a unified communications platform. Armed with integrations into multiple CRM's / ERP's, Pulse can be a one stop solution for an enterprise's telecom needs.

Average Rating: 3.2/5.0

Total Reviews: 3

How Do G2 Users Rate Pulse?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Call Routing: 8.3/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.3/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Pulse?

Who Uses This Product?

  • Company Size: 33% Large, 33% Medium

What Do G2 Reviewers Say About Pulse?

AI-generated summary from verified user reviews

Pros
  • Users value the customization options in Pulse, enhancing their experience and satisfaction with the product.
  • Users praise the exceptional monitoring team of Pulse, claiming an overall positive experience with their service.
Cons
  • Users report issues with customer support, mentioning that their helpline sometimes goes on an endless loop.
  • Users report frustrations with poor customer support, including issues with the helpline going in loops.

What Are Recent G2 Reviews of Pulse?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 3, 2024