# Next Caller Reviews **Vendor:** Next Caller **Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) **Average Rating:** 4.8/5.0 **Total Reviews:** 6 ## About Next Caller Next Caller, a Pindrop® Company, provides enterprise-grade ANI Validation and Spoof Detection for contact centers using VeriCall® Technology. VeriCall Technology analyzes the metadata on incoming calls to “green light” over 75% of customers, and also flags call spoofing. With Next Caller, businesses can save time, money, and avoid treating customers like criminals. Next Caller was founded in 2012 and acquired by Pindrop in 2021. Next Caller is a separately, operated subsidiary and is headquartered in New York City. ## Next Caller Reviews ### 1. The application is user friendly UI & very Good interesting Features **Rating:** 4.0/5.0 stars **Reviewed by:** Aman J. | Inside Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Next Caller?** It is very easy to use unlike other similar apps that couldnt even perform like this app also its fast blocking feature works smoothly love it **What do you dislike about Next Caller?** Please add pickup and hangup feature so that one can listen voice mail and instatnly cut the call **What problems is Next Caller solving and how is that benefiting you?** Helping in Identyfing the spam calls ### 2. soft phone **Rating:** 5.0/5.0 stars **Reviewed by:** tom m. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2023 **What do you like best about Next Caller?** evolutionary caller identification service that has completely transformed the way we interact with incoming calls. As someone who receives numerous calls every day, I have found this service to be a game-changer in terms of efficiency and security **What do you dislike about Next Caller?** Gone are the days of blindly answering unknown numbers, only to be bombarded with unwanted sales pitches or scams. Next Caller's advanced algorithms and extensive database work seamlessly to provide real-time caller identificatio **What problems is Next Caller solving and how is that benefiting you?** s someone who receives numerous calls every day, I have found this service to be a game-changer in terms of efficiency and security ### 3. Next-Caller-Review **Rating:** 5.0/5.0 stars **Reviewed by:** Khushal B. | Devops Engineer ll, Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2022 **What do you like best about Next Caller?** next caller provides real-time call verification and fraud detection services. like spam calls or spam messages it automatically blocks fraud and spam calls and messages. **What do you dislike about Next Caller?** Sometimes it's not working when the internet connects slowly and some popup screen issues I'm facing. need to improve for better customer support. as some bugs are still there. **What problems is Next Caller solving and how is that benefiting you?** It provides real-time call verification and fraud detection services. when we got calls it verifies the caller id and SMS id. it's an awesome feature for the next caller. ### 4. Next caller **Rating:** 5.0/5.0 stars **Reviewed by:** PRABHAT M. | Senior Devops Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2022 **What do you like best about Next Caller?** The best I liked was while using the next caller I knew whether its a fake call or a genuine call. It used to save time for me this way while I am driving, or I am in office meetings. **What do you dislike about Next Caller?** The only thing i disliked was sometimes their support was not so good. I felt they might be having a smaller team as of now so there was delayed response from the team. **What problems is Next Caller solving and how is that benefiting you?** Next caller was helpful in saving a lot of time for me & especially saving me from many frauds as it automatically detects the spam & fraud call so that we can disconnect then & there. ### 5. Next Caller Fraud Call Detector **Rating:** 4.5/5.0 stars **Reviewed by:** Puneet M. | Regional Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2022 **What do you like best about Next Caller?** Next caller comes with one of the best fraud call detection methodologies. It gives a pre-caller ID which helps in deciding whether it's spam or not. It saves time. **What do you dislike about Next Caller?** The app is quite resource-intensive and not very compatible with lower configurations. Otherwise, everything else was very good about the next caller. Strongly recommended tool for fraud call detection. **What problems is Next Caller solving and how is that benefiting you?** We wanted to have a fraud call detector because it used to be very irritating sometimes when you get spam calls during a meeting, and after minutes of talking, we found that it was a spam call. The next caller helped me a lot in pre-detection for spam calls. ### 6. Caller ID on steroids **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2019 **What do you like best about Next Caller?** Knowing who's calling me and knowing if it's going to be spam/fraud **What do you dislike about Next Caller?** Small team there, so would like the have more support **Recommendations to others considering Next Caller:** Great vendor. Great sales experience **What problems is Next Caller solving and how is that benefiting you?** Now feel confident when I answer the phone, who will be on the other end of the line ## Next Caller Discussions - [What is Next Caller used for?](https://www.g2.com/discussions/what-is-next-caller-used-for) - [View Next Caller pricing details and edition comparison](https://www.g2.com/products/next-caller/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+10%3A33%3A11+-0500&secure%5Bsession_id%5D=7eea8ccf-7dcc-472d-94fa-e929965bb55f&secure%5Btoken%5D=5f7230a1112bd14b5117043adb195b0b514de7db7c1c3729d69a5dbbb68ea4f9&format=llm_user) ## Next Caller Features **Detection** - Payment Verification - Bot Mitigation - Real-Time Monitoring - Alerts **Administration** - Bi-Directional Identity Synchronization - Policy Management - Cloud Directory - Application Integrations **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Analysis ** - ID Analytics - Intelligence Reporting - Incident Reports **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Administration** - Fraud Markers - Transaction Scoring - Blacklisting **Administrative** - Call Recording - Reporting & Dashboards **Agentic AI - Fraud Detection** - Cross-system Integration - Adaptive Learning - Decision Making ## Top Next Caller Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,422 reviews) - [LastPass](https://www.g2.com/products/lastpass/reviews) - 4.5/5.0 (2,021 reviews) - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)