# Best Call Center Infrastructure (CCI) Software for Small Business - Page 4 ## How Many Call Center Infrastructure (CCI) Software Products Does G2 Track? **Total Products under this Category:** 366 ### Category Stats (Aug 2026) - **Average Rating:** 4.42/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** MyOperator (+8.29%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month _Last updated: August 04, 2026_ ## How Does G2 Rank Call Center Infrastructure (CCI) Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 40,300+ Authentic Reviews - 366+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Call Center Infrastructure (CCI) Software ![G2 Grid® for Call Center Infrastructure (CCI) Software plotting products by satisfaction and market presence](https://www.g2.com/categories/call-center-infrastructure-cci/grids.png?focus%5B%5D=1173&focus%5B%5D=53495&focus%5B%5D=4872&focus%5B%5D=87468&focus%5B%5D=3296&focus%5B%5D=1202361&focus%5B%5D=5511&focus%5B%5D=1332029) Highlighted products: RingEX, Nextiva, Aircall, CloudTalk, Close, SalesCaptain, Talkdesk, and Dialaxy. Underlying data: [Grid® JSON](https://www.g2.com/categories/call-center-infrastructure-cci/grids.json?focus%5B%5D=ringex&focus%5B%5D=nextiva&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=close&focus%5B%5D=salescaptain-inc-salescaptain&focus%5B%5D=talkdesk&focus%5B%5D=dialaxy&segment=small-business) **Sponsored** ### Zendesk for Customer Service "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide." [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=35&secure%5Bchosen_at%5D=2026-08-08T18%3A25%3A07Z&secure%5Bdisplayable_resource_id%5D=1010618&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=574&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=574&secure%5Bresource_id%5D=35&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcall-center-infrastructure-cci%2Fsmall-business%3Fpage%3D4&secure%5Btoken%5D=658a631bc8479327e6de7177516a767ac2127006f9ec326fbb71fa478322dbc3&secure%5Burl%5D=https%3A%2F%2Fwww.zendesk.com%2Flp%2Fpl-support%2F%3Futm_source%3Dg2crowd%26utm_medium%3Dpaidlisting%26utm_campaign%3DPL_G2C_AM_US_EN_N_Sup_Pro_AIClicks_T1_A_H%26utm_term%3DAICustomerSupportAgents&secure%5Burl_type%5D=custom_url) ### [CallHub](https://www.g2.com/products/callhub/reviews) CallHub is a trusted campaigning platform that will revolutionize your outreach, canvassing, mobilizing, and marketing campaigns. We offer calling, texting, and email solutions for political campaigns, advocacy groups, nonprofits, and businesses of all sizes. But CallHub is more than a software solution. We understand your needs for data security, high contact rates, automation, reliability, and compliance. CallHub is designed with these parameters in focus. Try us out today! **Average Rating:** 4.8/5.0 **Total Reviews:** 32 #### How Do G2 Users Rate CallHub? - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **Call Routing:** 8.8/10 (Category avg: 8.9/10) - **Performance Evaluation:** 9.2/10 (Category avg: 8.6/10) - **Call Monitoring:** 9.2/10 (Category avg: 8.8/10) #### Who Is the Company Behind CallHub? - **Seller:** [CallHub](https://www.g2.com/sellers/callhub-b4d0a0b0-2029-47cf-9a69-3d15e0f35306) - **Year Founded:** 2011 - **HQ Location:** Claymont, DE - **Twitter:** @CallHub 2,438 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1eecd1f966441810b94882034c2fd29c1eeeabe0cae063813f7640d3b07961f0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcallhub.io%2F&secure%5Burl_type%5D=linkedin_company_website) 212 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Political Organization - **Company Size:** 74% Small, 23% Medium #### What Do G2 Reviewers Say About CallHub? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **call recording feature** of CallHub for efficient call management and streamlined sales processes. - Users value the **ease of use** of CallHub, enjoying flexibility without the need for extensive commitments. - Users appreciate the **efficiency** of CallHub, streamlining call management and enhancing productivity seamlessly. - Users value the **flexibility** of CallHub, allowing them to scale services without long-term commitments. - Users find CallHub a **helpful dialing platform** for managing calls and sales while adding notes effortlessly. ##### Cons - Users frequently experience **call issues** , including unexpected disconnections and echo, impacting their communication quality. - Users find the **cost per minute high** and note that reporting features need significant improvement for B2B campaigns. - Users experience frequent **connection issues** , including unexpected disconnections and call echoes, affecting their communication quality. - Users experience frustrating **dialer limitations** with unexpected disconnections and echo during calls affecting communication quality. - Users find the **cost per minute too high** , which may limit its value for budget-conscious businesses. #### What Are Recent G2 Reviews of CallHub? **["Good calling app for those wanting flexibilty"](https://www.g2.com/survey_responses/callhub-review-9212662)** **Rating:** 4.0/5.0 stars _— Norman P._ [Read full review](https://www.g2.com/survey_responses/callhub-review-9212662) **["makes 100s of calls in minutes"](https://www.g2.com/survey_responses/callhub-review-10751335)** **Rating:** 5.0/5.0 stars _— Adrian C._ [Read full review](https://www.g2.com/survey_responses/callhub-review-10751335) #### What Are G2 Users Discussing About CallHub? - [What is CallHub used for?](https://www.g2.com/discussions/what-is-callhub-used-for) ### [Tenfold](https://www.g2.com/products/tenfold/reviews) Tenfold’s next-generation SaaS CTI solution lets you easily integrate your existing telephony platforms with your CRM. With Tenfold, you can enable complete data capture by auto-logging of calls to your CRM; uplevel your customer experience with an agent screen pop that immediately IDs the customer and surfaces the relevant context; and compress agent workflows to drive additional productivity. Tenfold works with dozens of cloud and on-premise telephony providers (Avaya, Genesys, Cisco, RingCentral, Nice InContact, etc) and most market-leading CRMs (Salesforce, MS Dynamics, ServiceNow, Zendesk, Netsuite, Sugar, Bullhorn, and Tier 1). Since we use your existing phone system, there are no extra or variable charges. The breadth of integrations gives you the freedom to change your underlying stack over time without having to compromise the agent experience or the quality of data you capture. **Average Rating:** 4.5/5.0 **Total Reviews:** 167 #### How Do G2 Users Rate Tenfold? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Call Routing:** 6.7/10 (Category avg: 8.9/10) - **Performance Evaluation:** 8.3/10 (Category avg: 8.6/10) - **Call Monitoring:** 8.3/10 (Category avg: 8.8/10) #### Who Is the Company Behind Tenfold? - **Seller:** [LivePerson](https://www.g2.com/sellers/liveperson) - **Year Founded:** 1995 - **HQ Location:** New York, NY - **Twitter:** @LivePerson 10,758 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=719dbd6b86949a9c60efda4c788bb4dfd01bd48c7b9aeda3e7cdf4c8f950b44f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F164748%2F&secure%5Burl_type%5D=linkedin_company_website) 1,183 employees on LinkedIn® - **Ownership:** NASDAQ: LPSN #### Who Uses This Product? - **Who Uses This:** Business Account Manager, Account Executive - **Top Industries:** Internet, Marketing and Advertising - **Company Size:** 42% Medium, 30% Large #### What Do G2 Reviewers Say About Tenfold? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **accuracy of information** Tenfold provides, enabling efficient tracking of calls logged in SalesForce. - Users value the **call logging feature** in Tenfold, which integrates seamlessly with Salesforce for easy tracking. - Users value the **CRM integration** of Tenfold, enhancing call logging and visibility within SalesForce. - Users appreciate the **integrations with SalesForce** , enabling seamless call logging and tracking of communication history. - Users appreciate the **Salesforce integration** of Tenfold, enabling seamless call logging and tracking of contacts. ##### Cons - Users express frustration with **limited features** , citing loading issues and a cumbersome window size that hinders usability. - Users find Tenfold **not intuitive** , often struggling with loading issues and small window sizes that hinder usability. - Users experience frequent **screen issues** , including loading problems and frustration with window size and scrolling. - Users often face **slow loading** times with Tenfold, causing frustration and complicating their workflow. - Users often face **slow performance** , requiring frustrating workarounds to load and navigate the Tenfold interface effectively. #### What Are Recent G2 Reviews of Tenfold? **["Tenfold is an easy click to dial!!"](https://www.g2.com/survey_responses/tenfold-review-7381539)** **Rating:** 5.0/5.0 stars _— Verified User in Wholesale_ [Read full review](https://www.g2.com/survey_responses/tenfold-review-7381539) **["Good IAM tool with a small learning curve, but strong added value in everyday life"](https://www.g2.com/survey_responses/tenfold-review-11877165)** **Rating:** 4.0/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/tenfold-review-11877165) #### What Are G2 Users Discussing About Tenfold? - [What does Tenfold do?](https://www.g2.com/discussions/what-does-tenfold-do) - [What is a tenfold increase?](https://www.g2.com/discussions/what-is-a-tenfold-increase) - [What is tenfold software?](https://www.g2.com/discussions/what-is-tenfold-software) - 1 comment ### [Revenue.io](https://www.g2.com/products/revenue-io/reviews) Revenue.io is a Salesforce-native revenue platform that unifies sales engagement, sales dialer, conversation intelligence, sales enablement, revenue intelligence, and real-time coaching in a single system. Unlike standalone tools that sit outside the CRM and sync data back later, Revenue.io operates directly inside Salesforce. Every call, email, meeting, and engagement signal is captured and recorded in the CRM in real time. The platform is designed to improve sales execution while preserving Salesforce as the system of record. Learn more at www.revenue.io. **Average Rating:** 4.7/5.0 **Total Reviews:** 570 #### How Do G2 Users Rate Revenue.io? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Call Routing:** 9.0/10 (Category avg: 8.9/10) - **Performance Evaluation:** 9.7/10 (Category avg: 8.6/10) - **Call Monitoring:** 9.8/10 (Category avg: 8.8/10) #### Who Is the Company Behind Revenue.io? - **Seller:** [Revenue.io](https://www.g2.com/sellers/revenue-io) - **Year Founded:** 2012 - **HQ Location:** Los Angeles, CA - **Twitter:** @revenue\_io 4,277 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b404a0f03710cafe3c17b2b174bc161c987bd00d9d9b1a15a504eeef1f23cdfc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2625815%2F&secure%5Burl_type%5D=linkedin_company_website) 102 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Service Representative, Account Executive - **Top Industries:** Computer Software, Financial Services - **Company Size:** 59% Medium, 22% Small #### What Do G2 Reviewers Say About Revenue.io? _AI-generated summary from verified user reviews_ ##### Pros - Users praise the **exceptional customer support** from Revenue.io, delivering fast, friendly, and effective assistance whenever needed. - Users find Revenue.io **very easy to use and intuitive** , streamlining workflows and enhancing team productivity effortlessly. - Users commend the **exceptional support** from Revenue.io, with responsive, friendly assistance enhancing their experience significantly. - Users highlight the **easy setup process** with Revenue.io, enjoying seamless implementation and exceptional support from the team. - Users value the **seamless Salesforce integration** , which enhances efficiency and minimizes admin work in sales operations. ##### Cons - Users experience **call issues** like headset disconnections and challenges tracking call history, affecting usability during meetings. - Users desire **missing advanced features** in Revenue.io, including AI enhancements and better support communication options. - Users find the **limited features** of Revenue.io restrict their integration options and overall mobile experience. - Users face **connection issues** with Revenue.io, experiencing dropped calls and unreliable mobile functionality. - Users experience **dialer issues** , such as trouble locating calls and tracking recent contacts efficiently. #### What Are Recent G2 Reviews of Revenue.io? **["Empowers Sales with Easy Call Review and Coaching"](https://www.g2.com/survey_responses/revenue-io-review-13020882)** **Rating:** 5.0/5.0 stars _— Angelique G._ [Read full review](https://www.g2.com/survey_responses/revenue-io-review-13020882) **["Effortless Sales Automation with Salesforce Integration"](https://www.g2.com/survey_responses/revenue-io-review-12801480)** **Rating:** 4.5/5.0 stars _— Alex M._ [Read full review](https://www.g2.com/survey_responses/revenue-io-review-12801480) #### What Are G2 Users Discussing About Revenue.io? - [What is Revenue.io used for?](https://www.g2.com/discussions/revenue-io-what-is-revenue-io-used-for) - [What is Revenue.io used for?](https://www.g2.com/discussions/what-is-revenue-io-used-for) ### [Callture](https://www.g2.com/products/callture/reviews) Callture Business Phone is loaded with fantastic features including the latest innovations. **Average Rating:** 4.9/5.0 **Total Reviews:** 15 #### How Do G2 Users Rate Callture? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Call Routing:** 8.9/10 (Category avg: 8.9/10) - **Call Monitoring:** 10.0/10 (Category avg: 8.8/10) #### Who Is the Company Behind Callture? - **Seller:** [Callture Communications](https://www.g2.com/sellers/callture-communications) - **Year Founded:** 2004 - **HQ Location:** Mississauga, Ontario - **Twitter:** @callturetelcan 7 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0ba26ec62536e3993c01ce870ca32187b12711671eec49cfddd9b21ba15d6d39&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcallture-telcan-inc.%2F&secure%5Burl_type%5D=linkedin_company_website) 19 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 93% Small #### What Are Recent G2 Reviews of Callture? **["VOIP is the way to go with Phones."](https://www.g2.com/survey_responses/callture-review-7445890)** **Rating:** 5.0/5.0 stars _— Frank W._ [Read full review](https://www.g2.com/survey_responses/callture-review-7445890) **["Toll free vanity number and fax number at a great price point"](https://www.g2.com/survey_responses/callture-review-7468102)** **Rating:** 5.0/5.0 stars _— Antonie M._ [Read full review](https://www.g2.com/survey_responses/callture-review-7468102) #### What Are G2 Users Discussing About Callture? - [What is Callture used for?](https://www.g2.com/discussions/what-is-callture-used-for) ### [CallTower](https://www.g2.com/products/calltower/reviews) Since 2002, CallTower has been at the forefront of transforming global communication, emerging as a leader in enterprise-class cloud communication, collaboration, and CX solutions. We empower businesses with cutting-edge technologies like Microsoft® Teams Operator Connect, Webex by Cisco®, Zoom Phone, and AI-driven contact center solutions, including Webex Contact Center, Five9, and Genesys. Our expertise in contact center solutions enhances CCaaS and CX capabilities, delivering personalized optimization, conversational AI, and advanced analytics to elevate customer experiences and accelerate digital transformation. Driven by innovation and a commitment to excellence, CallTower continues to redefine how businesses connect, collaborate, and thrive on a global scale. **Average Rating:** 4.3/5.0 **Total Reviews:** 373 #### How Do G2 Users Rate CallTower? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Call Routing:** 8.4/10 (Category avg: 8.9/10) - **Performance Evaluation:** 8.1/10 (Category avg: 8.6/10) - **Call Monitoring:** 8.2/10 (Category avg: 8.8/10) #### Who Is the Company Behind CallTower? - **Seller:** [CallTower](https://www.g2.com/sellers/calltower) - **Company Website:** calltower.com - **Year Founded:** 2002 - **HQ Location:** South Jordan, Utah, United States - **Twitter:** @calltower 8,987 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aa9f46b38c421cdb86d6e6d8650fc5c02c6040fd029b80b151e8bf6812e5ab48&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcalltower%2F&secure%5Burl_type%5D=linkedin_company_website) 249 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** IT Manager, IT Director - **Top Industries:** Information Technology and Services, Manufacturing - **Company Size:** 61% Medium, 24% Small #### What Do G2 Reviewers Say About CallTower? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight the **outstanding customer support** from CallTower, ensuring a seamless onboarding and troubleshooting experience. - Users find CallTower's **efficient customer service** invaluable, appreciating their professionalism and support for Microsoft offerings. - Users value the **reliable VoIP and UCaaS services** of CallTower, ensuring seamless communication for business operations. - Users commend the **ease of use** of CallTower, facilitating efficient self-service and smooth communication for teams. - Users appreciate the **excellent customer service** of CallTower, noting quick responses and helpful support from real people. ##### Cons - Users experience **slow and inadequate customer service** , facing delays in support and unresolved issues. - Users report **billing issues** with CallTower, citing confusion and delays in receiving accurate invoices. - Users express frustration with **poor customer support** , as assistance is often unhelpful and issues remain unresolved. - Users find the **lack of intuitiveness** in CallTower's admin portal hinders easy management of DIDs and tasks. - Users experience **long wait times** for support and hardware, impacting overall satisfaction with CallTower's services. #### What Are Recent G2 Reviews of CallTower? **["One-Stop Shop for Seamless Telecom Integration"](https://www.g2.com/survey_responses/calltower-review-12686530)** **Rating:** 4.5/5.0 stars _— Antonio F._ [Read full review](https://www.g2.com/survey_responses/calltower-review-12686530) **["Seamless Transition, Robust Support"](https://www.g2.com/survey_responses/calltower-review-6696569)** **Rating:** 4.0/5.0 stars _— Verified User in Non-Profit Organization Management_ [Read full review](https://www.g2.com/survey_responses/calltower-review-6696569) #### What Are G2 Users Discussing About CallTower? - [What is CallTower used for?](https://www.g2.com/discussions/what-is-calltower-used-for) - 1 comment ### [Ringostat](https://www.g2.com/products/ringostat/reviews) Ringostat is an AI-Powered Business Phone & Marketing Performance Platform. Ringostat helps to build effective communication with the client, optimize marketing in terms of payback, and increase sales. Ringostat is an official Google partner. The Ringostat platform includes: — a virtual PBX with a convenient app for calls and messages, seamlessly integrated with CRM systems; — an AI-based assistant tool for effective communication — Ringostat Conversation Intelligence; — call tracking; — a callback widget; — an omnichannel website chat widget — Ringostat Chat. They cover three main areas — communications, analytics, and sales, forming a single ecosystem. Each product can be used separately, but it is their combination that gives the maximum result. Working with Ringostat products is easy and comfortable, thanks to individual settings of more than 90% of parameters. Ringostat users are taken care of by friendly technical support, responding to requests in any of the communication channels in less than 2 minutes. A personal Customer Success manager helps to use Ringostat products most effectively for a particular business. **Average Rating:** 4.9/5.0 **Total Reviews:** 48 #### How Do G2 Users Rate Ringostat? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Call Routing:** 10.0/10 (Category avg: 8.9/10) - **Performance Evaluation:** 8.3/10 (Category avg: 8.6/10) - **Call Monitoring:** 10.0/10 (Category avg: 8.8/10) #### Who Is the Company Behind Ringostat? - **Seller:** [Ringostat](https://www.g2.com/sellers/ringostat) - **Year Founded:** 2013 - **HQ Location:** Odessa, Ukraine - **Twitter:** @Ringostat 239 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=15d89980f497e3e4452f046561f593bc22020dc22c9bd5c0684f2fc5720d9836&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5226617%2F&secure%5Burl_type%5D=linkedin_company_website) 157 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 65% Small, 35% Medium #### What Do G2 Reviewers Say About Ringostat? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Ringostat, with a user-friendly app that simplifies communication for all team members. - Users value the **reliability** of Ringostat, highlighting effective solutions and swift support for their business needs. - Users value the **personalized business tools** offered by Ringostat that enhance efficiency and reduce costs. - Users value Ringostat's **call tracking and Smart Phone app** , enhancing productivity and optimizing advertising budget efficiently. - Users value **Ringostat's call tracking** for revealing effective advertising channels, optimizing budgets, and increasing customer inquiries. ##### Cons - Users note a **lack of intuitiveness** in Ringostat's interface, finding some functions difficult to locate initially. - Users note the **outdated interface** of Ringostat, expecting a more modern design for improved usability. - Users find the **interface outdated** , with some functions hard to locate, but it improves with time. - Users find the **complex processes** frustrating, as important functions are often buried in menus, hindering efficiency. - Users find Ringostat's **analytics limited** , as it primarily caters to phone-based customer interactions. #### What Are Recent G2 Reviews of Ringostat? **["Simple, convenient, and effective"](https://www.g2.com/survey_responses/ringostat-review-12180200)** **Rating:** 5.0/5.0 stars _— Maksym V._ [Read full review](https://www.g2.com/survey_responses/ringostat-review-12180200) **["When your advertising budget and customer communications truly work for your company"](https://www.g2.com/survey_responses/ringostat-review-11692966)** **Rating:** 5.0/5.0 stars _— Helen S._ [Read full review](https://www.g2.com/survey_responses/ringostat-review-11692966) #### What Are G2 Users Discussing About Ringostat? - [What is Ringostat used for?](https://www.g2.com/discussions/what-is-ringostat-used-for) ### [Ameyo by Exotel Cloud Contact Center](https://www.g2.com/products/ameyo-by-exotel-cloud-contact-center/reviews) Ameyo by Exotel is an AI-first cloud contact center solution that manages all customer communication channels, including inbound and outbound calls, chatbot interactions, text messages, social media engagement, and video communications through IP-based connection. Unlike traditional on-premise PBX systems, Ameyo eliminates the need for telecom hardware, reducing deployment time and upfront costs while increasing scalability. Leveraging advanced technologies, Ameyo offers real-time dashboards and analytics, providing actionable insights to enhance customer interactions. With integrations and regular updates, Ameyo helps to ensure businesses can communicate from anywhere, delivering personalized customer experiences. **Average Rating:** 4.3/5.0 **Total Reviews:** 233 #### How Do G2 Users Rate Ameyo by Exotel Cloud Contact Center? - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.1/10) - **Call Routing:** 8.9/10 (Category avg: 8.9/10) - **Performance Evaluation:** 9.1/10 (Category avg: 8.6/10) - **Call Monitoring:** 9.0/10 (Category avg: 8.8/10) #### Who Is the Company Behind Ameyo by Exotel Cloud Contact Center? - **Seller:** [Exotel](https://www.g2.com/sellers/exotel) - **Year Founded:** 2011 - **HQ Location:** Bangalore, Karnataka - **Twitter:** @Exotel 2,937 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f097361bfc66bd8a844a2a734e05a9299bb5a030c528211507a03aebdf7f4ac5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2433287%2F&secure%5Burl_type%5D=linkedin_company_website) 748 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Inside sales specialist, Assistant Manager - **Top Industries:** Education Management, Financial Services - **Company Size:** 49% Medium, 31% Large #### What Do G2 Reviewers Say About Ameyo by Exotel Cloud Contact Center? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Ameyo, streamlining customer interactions with a user-friendly interface and seamless integration. - Users appreciate the **comprehensive feature stack** of Ameyo, enabling efficient management of customer interactions from anywhere. - Users praise the **efficiency** of Ameyo, streamlining customer interactions and enhancing team productivity through advanced features. - Users value the **smooth integration with CRM tools** , enhancing data synchronization and improving overall customer interaction efficiency. - Users appreciate the **seamless management of customer interactions** across multiple channels, enhancing efficiency and satisfaction. ##### Cons - Users find the **limited customization** of Ameyo frustrating, particularly for complex workflows and specific reporting needs. - Users find the **difficult setup** of Ameyo challenging, especially for new users and small teams, affecting initial experiences. - Users often face a **learning curve** with Ameyo, especially when navigating its complex features and configurations. - Users experience **slow loading** times during heavy traffic, affecting efficiency when accessing reports and features. - Users find the **interface overwhelming** due to the multitude of features, complicating navigation and setup for newcomers. #### What Are Recent G2 Reviews of Ameyo by Exotel Cloud Contact Center? **["It's amazing"](https://www.g2.com/survey_responses/ameyo-by-exotel-cloud-contact-center-review-11537439)** **Rating:** 5.0/5.0 stars _— Karan P._ [Read full review](https://www.g2.com/survey_responses/ameyo-by-exotel-cloud-contact-center-review-11537439) **["Effortless Calling and Customer Support with Ameyo"](https://www.g2.com/survey_responses/ameyo-by-exotel-cloud-contact-center-review-12055248)** **Rating:** 4.5/5.0 stars _— Priyanshu D._ [Read full review](https://www.g2.com/survey_responses/ameyo-by-exotel-cloud-contact-center-review-12055248) #### What Are G2 Users Discussing About Ameyo by Exotel Cloud Contact Center? - [What is Ameyo used for?](https://www.g2.com/discussions/what-is-ameyo-used-for) - 1 comment ### [CloudCall](https://www.g2.com/products/cloudcall/reviews) Now offering No-Commitment Contracts through 2025! See how CloudCall is the #o1 AI-powered communication platform built specifically for CRM users in recruitment, sales, and customer engagement teams. By embedding voice, SMS, call recordings, and AI-generated summaries directly into CRM records, CloudCall helps teams streamline workflows, gain deeper visibility, and improve performance—where they already work. Designed for staffing and recruitment firms and other fast-moving industries, CloudCall combines a modern softphone with click-to-call, power dialing, local presence, text messaging, and real-time coaching tools. Every interaction is captured and automatically synced to the CRM, turning conversations into actionable data. With industry-leading integrations into CRMs like Bullhorn, Vincere, JobDiva, Tracker, LaborEdge, and more, CloudCall helps businesses: - Increase recruiter and sales productivity - Improve data accuracy and compliance - Unlock coaching insights with live monitoring and AI call summaries - Enable remote work with full visibility and reporting - Drive more placements and deals with less admin CloudCall is hosted on a global hyperscale cloud network for unmatched reliability (99.99% uptime) and performance. With over a decade of experience serving staffing and recruitment teams, CloudCall is trusted by thousands of users worldwide. Whether you're in the office or on the move, CloudCall ensures your communications are always connected, captured, and contributing to success. www.cloudcall.com Boston | Austin | Leicester | Boston | London sales@cloudcall.com **Average Rating:** 3.9/5.0 **Total Reviews:** 72 #### How Do G2 Users Rate CloudCall? - **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 9.1/10) - **Call Routing:** 7.3/10 (Category avg: 8.9/10) - **Performance Evaluation:** 7.3/10 (Category avg: 8.6/10) - **Call Monitoring:** 7.3/10 (Category avg: 8.8/10) #### Who Is the Company Behind CloudCall? - **Seller:** [CloudCall Group Plc](https://www.g2.com/sellers/cloudcall-group-plc) - **Company Website:** www.cloudcall.com - **Year Founded:** 2011 - **HQ Location:** Boston, USA - **Twitter:** @CloudCall 2,232 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7c54fbfeae47643f33033e96a1d93fe2d25d999316942b48bd4ed351053b7053&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2237266%2F&secure%5Burl_type%5D=linkedin_company_website) 69 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Staffing and Recruiting, Information Technology and Services - **Company Size:** 61% Small, 34% Medium #### What Do G2 Reviewers Say About CloudCall? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight the **ease of use** of CloudCall, enjoying seamless communication and efficient management of their needs. - Users love the **easy integration** of CloudCall with CRMs, enhancing communication and collaboration seamlessly. - Users enjoy the **easy setup** of CloudCall, allowing for quick initiation and effective communication management. - Users praise the **seamless integrations** of CloudCall, enhancing communication tracking and overall workflow efficiency. - Users commend CloudCall for its **exceptional customer support** , highlighting responsive and caring assistance throughout their experience. ##### Cons - Users often experience **poor call quality** with dropped calls and unreliable connections impacting communication effectiveness. - Users experience **audio problems** with CloudCall, leading to difficulties in communication during calls. - Users report frequent **call drops** with CloudCall, highlighting a major concern for reliability and user experience. - Users experience **call connection issues** that disrupt communication, leading to frustrating interactions with customers. - Users report **slow customer service response** and issues with log in and call quality affecting their experience. #### What Are Recent G2 Reviews of CloudCall? **["Seamless Candidate Contact, 24/7 Accessibility"](https://www.g2.com/survey_responses/cloudcall-review-11986535)** **Rating:** 5.0/5.0 stars _— Lexi B._ [Read full review](https://www.g2.com/survey_responses/cloudcall-review-11986535) **["Simple Setup, Reliable Call Management"](https://www.g2.com/survey_responses/cloudcall-review-12326662)** **Rating:** 4.5/5.0 stars _— Maitri P._ [Read full review](https://www.g2.com/survey_responses/cloudcall-review-12326662) #### What Are G2 Users Discussing About CloudCall? - [How do you make a CloudCall?](https://www.g2.com/discussions/how-do-you-make-a-cloudcall) - [Who is CloudCall limited?](https://www.g2.com/discussions/who-is-cloudcall-limited) - [What is CloudCall communicator?](https://www.g2.com/discussions/what-is-cloudcall-communicator) - 1 comment - [Is CloudCall voip?](https://www.g2.com/discussions/is-cloudcall-voip) - 1 comment - [‹ Prev‹ Prev](/categories/call-center-infrastructure-cci/small-business?order=g2_score&page=3#product-list) - [1](/categories/call-center-infrastructure-cci/small-business?order=g2_score#product-list) - [2](/categories/call-center-infrastructure-cci/small-business?order=g2_score&page=2#product-list) - [3](/categories/call-center-infrastructure-cci/small-business?order=g2_score&page=3#product-list) - 4 - Next ›Next › Spotlight Categories [Travel Management Solutions](https://www.g2.com/categories/travel-management) [Network Monitoring Software](https://www.g2.com/categories/network-monitoring) [Help Desk Software](https://www.g2.com/categories/help-desk) [Threat Intelligence Software](https://www.g2.com/categories/threat-intelligence) [Security Compliance Software](https://www.g2.com/categories/security-compliance) Similar Categories - [Contact Center](/categories/contact-center) - [Contact Center AI Observability](/categories/contact-center-ai-observability) - [Contact Center Knowledge Base](/categories/contact-center-knowledge-base) - [Contact Center Quality Assurance](/categories/contact-center-quality-assurance) - [Contact Center Workforce](/categories/contact-center-workforce) - [Speech Analytics](/categories/speech-analytics) [Browse Call Center Infrastructure (CCI) Themes](/categories/call-center-infrastructure-cci/themes)