# Top Free AI Customer Support Agents Software - Page 6 ## How Many AI Customer Support Agents Software Products Does G2 Track? **Total Products under this Category:** 539 ### Category Stats (Jul 2026) - **Average Rating:** 4.67/5 (↑0.04 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Parloa (+17.2%) - Among all products in this category, Parloa recorded the largest rating increase compared to last month _Last updated: July 31, 2026_ ## How Does G2 Rank AI Customer Support Agents Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 84,200+ Authentic Reviews - 539+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for AI Customer Support Agents Software ![G2 Grid® for AI Customer Support Agents Software plotting products by satisfaction and market presence](https://www.g2.com/categories/ai-customer-support-agents/grids.png?focus%5B%5D=1408921&focus%5B%5D=3270&focus%5B%5D=57328&focus%5B%5D=1437428&focus%5B%5D=574&focus%5B%5D=1371397&focus%5B%5D=4215&focus%5B%5D=1408919) Highlighted products: Salesforce Agentforce, Fin, HubSpot Service Hub, Jotform AI Agents, Zendesk for Customer Service, Retell AI, Genesys Cloud CX, and ServiceNow AI Agents. Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-customer-support-agents/grids.json?focus%5B%5D=salesforce-agentforce&focus%5B%5D=fin&focus%5B%5D=hubspot-service-hub&focus%5B%5D=jotform-ai-agents&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=retell-ai&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=servicenow-ai-agents) **Sponsored** ### Observe.AI Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations. Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work. Built on a CX-native foundation, Observe.AI works with global brands, like DoorDash, Transcarent, Affordable Care, Signify Health, and Verida, to improve customer satisfaction, boost productivity, and deliver consistent, scalable performance across every customer interaction. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1010618&secure%5Bchosen_at%5D=2026-07-31T18%3A17%3A14Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=104364&secure%5Bresource_id%5D=1010618&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fai-customer-support-agents%2Ffree%3Fpage%3D6&secure%5Btoken%5D=c3702fe9732365934a48ba7b6b311745a176f7010a2fbcce0dd83d4381f116b9&secure%5Burl%5D=https%3A%2F%2Fwww.observe.ai%2Fai-agents%2Fcustomers&secure%5Burl_type%5D=paid_promos) ### [HelpCrunch](https://www.g2.com/products/helpcrunch/reviews) HelpCrunch is an AI customer service platform for your Support, Sales, and Marketing. All in one. Scale customer communications with AI in all channels while keeping it personal and controllable. The platform combines AI Agents and AI chatbots, omnichannel live chat and shared inbox, knowledge base, and marketing+sales automation tools. Try HelpCrunch for free for 14 days and see how AI can resolve up to 80% of customer questions. 🧠 AI Agents Not your typical chatbot. Not just ChatGPT. Trained exclusively on your content and fully under your control. ⏵ Save time, reduce workload – automatically handle up to 80% of customer questions. ⏵ Scale without hiring – create multiple agents for different products, workflows, or tasks. ⏵ Be everywhere your customers are – live chat, iOS/Android, Facebook, Instagram, WhatsApp, Telegram, Viber. ⏵ Reliable answers only – near-zero hallucinations; anything missing gets routed to your team. ⏵ Handle complexity effortlessly – multi-part questions, follow-ups, topic changes. ⏵ Automate smarter – add AI Agents into chatbot flows for flexible, context-aware automation. 🤖 No-Code AI Chatbots Build custom AI journeys to automate replies, tagging, routing. Works in all channels, zero coding needed. 💬 Live Chat & Multichannel Inbox Manage conversations from website, email, in-app widget, messengers, and social in a single inbox. Assign chats, add tags, track history, and keep context clear across your team. 📚 Knowledge Base
 Build a self-service help center with SEO-friendly articles, categories, and search. Reduce tickets while giving customers 24/7 access to answers. 📧 Email & Campaigns
 Send one-off newsletters, automated onboarding sequences, or targeted campaigns. Segment users by behavior and deliver the right message at the right time. 🎯 Popups & Auto Messages
 Trigger personalized chat messages or popups based on visitor behavior – engage leads instantly, promote offers, and drive conversions. 📊 Analytics & Performance Track AI deflection rates, CSAT, first response times, workload, hours saved by automation, and more. HelpCrunch gives you visibility into both human and AI support. 😉 Why HelpCrunch?
 ⏵ Multichannel by design: web, mobile, messengers, email, and social.
 ⏵ All-in-one: support, marketing automation, and lightweight CRM in one tool.
 ⏵ Scales with your business, from startups to enterprises. ⏵ No-code setup in minutes.
Free migration from other tools. Make service your competitive advantage with HelpCrunch – the secret behind more efficient teams, without extra headcount. **Average Rating:** 4.7/5.0 **Total Reviews:** 233 #### Who Is the Company Behind HelpCrunch? - **Seller:** [HelpCrunch](https://www.g2.com/sellers/helpcrunch) - **Year Founded:** 2016 - **HQ Location:** Palo Alto, CA - **Twitter:** @HelpCrunchCom 334 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8aebc5e3398081e213240c2e4cdcaf544259de0d31f77d3f268c72801962e49c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4846760%2F&secure%5Burl_type%5D=linkedin_company_website) 18 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Founder - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 83% Small, 15% Medium #### What Do G2 Reviewers Say About HelpCrunch? _AI-generated summary from verified user reviews_ ##### Pros - Users benefit from the **ease of use** of HelpCrunch, finding it intuitive and seamless for support management. - Users appreciate the **comprehensive features** of HelpCrunch, effectively combining live chat, email, and knowledge base management. - Users value the **helpful features** of HelpCrunch, enhancing communication and engagement with clients effortlessly. - Users appreciate the **intuitive live chat** of HelpCrunch, enabling immediate client support and seamless communication. - Users praise the **excellent customer support** of HelpCrunch, noting fast responses and helpful onboarding assistance. ##### Cons - Users find the **limited customization** options restrictive, wishing for greater flexibility in widgets and templates. - Users note that the **live chat loads slowly** in some locations, impacting performance and user experience. - Users experience **chat issues** such as slow loading times and limitations in functionality needing improvement. - Users find the **pricing high** for small businesses, especially with additional costs for features like the AI editor. - Users experience **slow loading** times with HelpCrunch, frustrating their interactions and overall site performance. #### What Are Recent G2 Reviews of HelpCrunch? **["Tornado Team Loves HelpCrunch – Essential Live Chat for Our Apps"](https://www.g2.com/survey_responses/helpcrunch-review-12151003)** **Rating:** 5.0/5.0 stars _— Tornado D._ [Read full review](https://www.g2.com/survey_responses/helpcrunch-review-12151003) **["Affordable and Feature-Rich Chat Solution"](https://www.g2.com/survey_responses/helpcrunch-review-12883421)** **Rating:** 5.0/5.0 stars _— Konstantin M._ [Read full review](https://www.g2.com/survey_responses/helpcrunch-review-12883421) ### [IrisAgent](https://www.g2.com/products/irisagent/reviews) IrisAgent is an AI-powered customer support platform that automates 50%+ of support tickets with zero hallucinations. Unlike generic AI chatbots, IrisAgent validates every response against your knowledge base, achieving 95%+ verified accuracy across chat, email, and voice channels. Deploy in 24 hours with no custom development. IrisAgent connects to Zendesk, Salesforce, Intercom, Freshworks, and Jira to auto-resolve tickets, auto-tag and route requests, and give agents real-time recommended resolutions from your KB and past tickets. Trusted by Dropbox, Zuora, and InvoiceCloud to handle 1M+ tickets monthly. SOC 2 Type II certified, GDPR and HIPAA compliant. Key capabilities: - Hallucination Removal Engine — every AI answer is grounded in your data - Smart Operating Procedures — write workflows in plain English, no code - Workflow Automation — process refunds, resets, and routine tasks automatically - Auto-tagging & Routing — instant categorization and queue assignment - Omnichannel AI — unified automation across chat, email, and voice - Sentiment Analysis — real-time monitoring with escalation alerts **Average Rating:** 4.8/5.0 **Total Reviews:** 2 #### Who Is the Company Behind IrisAgent? - **Seller:** [IrisAgent](https://www.g2.com/sellers/irisagent) - **Year Founded:** 2020 - **HQ Location:** Mountain View, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aacc8ea4dbc40447f272bdfc33d2a4b258751ad0564f1e3fbabd750f138b807c&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Firisagent1&secure%5Burl_type%5D=linkedin_company_website) 11 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Are Recent G2 Reviews of IrisAgent? **["Really useful AI integration for Support Agents"](https://www.g2.com/survey_responses/irisagent-review-10992992)** **Rating:** 5.0/5.0 stars _— Chetan D._ [Read full review](https://www.g2.com/survey_responses/irisagent-review-10992992) **["Great AI tool for support ops"](https://www.g2.com/survey_responses/irisagent-review-7467294)** **Rating:** 4.5/5.0 stars _— Hilary L._ [Read full review](https://www.g2.com/survey_responses/irisagent-review-7467294) ### [KnowDesk](https://www.g2.com/products/knowdesk/reviews) KnowDesk is the only all-in-one customer support platform that combines AI-powered chat, live agent escalation, and built-in Quality Assurance without stitching together multiple tools. Connect your existing docs - Google Docs, Notion, Confluence, PDFs, or website URLs- and KnowDesk deploys a branded AI widget that answers questions instantly, 24/7, from your live documentation. When AI can't resolve an issue, it escalates to a live agent with the full conversation already loaded. No repeated explanations. No lost context. What sets KnowDesk apart: → Multi-model AI configured in the background. → Live agent inbox with manual or smart round-robin or least-busy assignment → Order lookup: AI answers "where is my order?" with live Stripe, Shopify, or Paystack data → Built-in QA Reviews: 9-attribute scoring, calibration sessions, and a private agent coaching portal - no external QA tool needed → Smart Queue: automatically flags high-risk conversations for review → Ticket escalation to Freshdesk, Zendesk, Intercom, or email → Enterprise-grade AI infrastructure - always current, no model management needed → Omni-channel analytics and one-click weekly QA reports The loop no competitor closes: AI handles volume → Agents handle escalations → QA scores quality → Calibration aligns reviewers → Coaching closes the feedback loop Built for SaaS teams, e-commerce stores, support operations, and agencies. Available on the web, WordPress, and Shopify. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### Who Is the Company Behind KnowDesk? - **Seller:** [KnowDesk](https://www.g2.com/sellers/knowdesk) - **Year Founded:** 2026 - **HQ Location:** Cheyenne, WY, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8fb376d849a44f0ecfc2c51c1b05bd12d791894ca442e8ff1d4810b3b75f552b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fknowdesk&secure%5Burl_type%5D=linkedin_company_website) 4 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of KnowDesk? **["KnowDesk Delivers Intercom-Like Support Tools at a Fraction of the Price"](https://www.g2.com/survey_responses/knowdesk-review-13179538)** **Rating:** 5.0/5.0 stars _— Adeyemi J._ [Read full review](https://www.g2.com/survey_responses/knowdesk-review-13179538) ### [Kommunicate](https://www.g2.com/products/kommunicate/reviews) Kommunicate is a no-code, AI-powered customer service automation platform. Kommunicate helps businesses of all sizes automate customer service across websites, mobile apps, WhatsApp, email, voice, and all major messaging platforms with AI agents, AI chatbots, and shared inbox. Trusted by AI-first customer service teams at startups and enterprises alike, Kommunicate is recognized for its ease of use and scalability. Organizations like Rakuten, Crunch, Amgen, and Bridgestone have automated more than 80% of their repetitive customer queries with Kommunicate’s AI agents. These agents are trained on custom data to respond in a human-like way while maintaining the organization’s brand tone, ensuring consistency across web, mobile apps, WhatsApp, and all major messaging platforms. **Average Rating:** 4.8/5.0 **Total Reviews:** 23 #### Who Is the Company Behind Kommunicate? - **Seller:** [Kommunicate](https://www.g2.com/sellers/kommunicate) - **Year Founded:** 2020 - **HQ Location:** Middletown, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=727b59d5ce4cf7404691f6b21cb948af97fe5721925f6baab4541f5104a9e389&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13623163%2F&secure%5Burl_type%5D=linkedin_company_website) 31 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 84% Small, 8% Medium #### What Do G2 Reviewers Say About Kommunicate? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **24/7 support** of Kommunicate, highlighting the team's responsiveness and proactive assistance for optimization. - Users value the **efficient automation** of Kommunicate, enhancing management of inquiries and streamlining responses worldwide. - Users value the **responsive customer support** of Kommunicate, appreciating their willingness to assist and make changes. - Users value the **intuitive setup** of Kommunicate, allowing for quick deployment and easy management of inquiries. - Users value the **API integration** of Kommunicate, enhancing efficiency and automation for global learner inquiries. ##### Cons - Users experience **buggy performance** with the bot and find the mobile app lacking in responsiveness. - Users experience a **learning curve** with advanced features, though support helps ease the transition effectively. - Users found the **initial limited features** of Kommunicate's report dashboard frustrating, though improvements have been made. - Users find the **performance issues** with the bot and mobile app responsiveness frustrating, hoping for future improvements. - Users experience **poor customer support** , finding it lacking when they need assistance with advanced configurations. #### What Are Recent G2 Reviews of Kommunicate? **["Easy AI Agent Training with a Quick, Clear Knowledge Base Setup"](https://www.g2.com/survey_responses/kommunicate-review-13055113)** **Rating:** 5.0/5.0 stars _— Verified User in Health, Wellness and Fitness_ [Read full review](https://www.g2.com/survey_responses/kommunicate-review-13055113) **["Exactly what we were looking for"](https://www.g2.com/survey_responses/kommunicate-review-11592137)** **Rating:** 4.5/5.0 stars _— Verified User in Apparel & Fashion_ [Read full review](https://www.g2.com/survey_responses/kommunicate-review-11592137) #### What Are G2 Users Discussing About Kommunicate? - [How do I deploy Dialogflow chatbot on my website?](https://www.g2.com/discussions/how-do-i-deploy-dialogflow-chatbot-on-my-website) - 1 comment, 1 upvote - [How does Dialogflow integrate with Kommunicate?](https://www.g2.com/discussions/how-does-dialogflow-integrate-with-kommunicate) - 1 comment, 1 upvote - [What are chatbots used for?](https://www.g2.com/discussions/what-are-chatbots-used-for) - 1 upvote - [What does Kommunicate do?](https://www.g2.com/discussions/what-does-kommunicate-do) - 1 comment, 1 upvote ### [MonoChat](https://www.g2.com/products/bordo-io-monochat/reviews) MonoChat is an all-in-one AI-powered communication and automation platform that enables businesses to manage all customer interactions from a single, centralized dashboard — across WhatsApp, Instagram, Facebook Messenger, Telegram, Google Business Messages, and WebChat. Built for modern businesses seeking scalability, MonoChat goes far beyond traditional live chat systems. It combines multi-channel messaging, AI agent orchestration, and workflow automation to help teams streamline customer communication, sales, and support operations in one unified experience. Whether you're a real estate agency scheduling appointments via WhatsApp, a dental clinic handling 24/7 inquiries through Instagram DMs, or a travel agency selling tours via Telegram — MonoChat gives you the tools to automate, personalize, and scale your conversations. Key Capabilities: 🔁 Omnichannel Inbox: Manage conversations from all channels in one shared inbox. 🤖 AI Assistant Orchestration: Build and deploy AI agents tailored to each business scenario — from answering FAQs to generating leads or completing bookings. 🧩 Custom Integration Layer: Connect MonoChat with your existing systems (CRMs, ERPs, booking tools) using APIs or MonoChat’s JS-based custom functions. 🛠️ No-Code Flow Builder: Design intelligent customer journeys using complex event processing — rule-based, AI-driven, or hybrid. 💬 Hybrid Agent Support: Seamlessly switch between AI agents and human agents, ensuring personalized service at scale. 📈 Custom Dashboards & Reporting: Track metrics, build dashboards, and monitor conversation performance across channels. Why Businesses Choose MonoChat: - Speed-to-launch: Set up an AI-powered chatbot and start engaging customers in under 15 minutes. - Built-in AI App Store (MonoStore): Choose from industry-specific AI bots tailored for real estate, automotive, clinics, NGOs, and more. - No developer dependency: Empower business teams to build and deploy without writing code. - Flexible monetization: Subscription plans, support tiers, and usage-based billing supported out of the box. MonoChat is already trusted by companies in real estate, healthcare, tourism, automotive, and nonprofit sectors to automate conversations, generate leads, and boost conversions — all without the need for a website. If you’re looking to turn every message into an opportunity — fast, smart, and at scale — MonoChat is the platform built for you. **Average Rating:** 4.3/5.0 **Total Reviews:** 3 #### Who Is the Company Behind MonoChat? - **Seller:** [Bordo.io](https://www.g2.com/sellers/bordo-io) - **Year Founded:** 2011 - **HQ Location:** Samsun, TR - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4ba6456c4954d7e2c92cf02bafcac32a627a67e79d999366766a82bc35c9b0ab&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbordoio&secure%5Burl_type%5D=linkedin_company_website) 21 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 67% Small, 33% Medium #### What Do G2 Reviewers Say About MonoChat? _AI-generated summary from verified user reviews_ ##### Pros - Users praise the **ease of use** of MonoChat, facilitating quick onboarding and efficient chat management for new agents. - Users value the **responsive customer support** of MonoChat, appreciating their flexibility and commitment to meeting needs. - Users value the **helpful support team** of MonoChat, ensuring responsive and adaptable solutions for their needs. - Users value the **real-time customer support** of MonoChat, enhancing user experience and simplifying chat management. - Users appreciate the **robust, insightful analytics** of MonoChat, enhancing their customer support and chat management experience. ##### Cons - Users experience **slow performance** during high traffic, leading to delays that can hinder their overall experience. - Users find that MonoChat has **limited capabilities** , struggling with complex queries and advanced interactions. - Users experience occasional **delays** in loading speed, which can affect the overall experience with MonoChat. - Users find that MonoChat has **limited AI capabilities** , struggling with complex queries beyond simple customer questions. - Users find the **limited customization options** of MonoChat restrictive, impacting their overall experience negatively. #### What Are Recent G2 Reviews of MonoChat? **["Real-Time Support and Insightful Analytics Made Easy"](https://www.g2.com/survey_responses/monochat-review-12075389)** **Rating:** 4.0/5.0 stars _— Natalie H._ [Read full review](https://www.g2.com/survey_responses/monochat-review-12075389) **["Pleasure to work with Monochat"](https://www.g2.com/survey_responses/monochat-review-11770709)** **Rating:** 4.5/5.0 stars _— Liliana H._ [Read full review](https://www.g2.com/survey_responses/monochat-review-11770709) ### [Nutaan](https://www.g2.com/products/nutaan/reviews) Nutaan is an AI-powered calling and conversational automation platform that enables businesses to engage customers through intelligent voice and chat interactions 24/7. Its advanced AI voice agents can handle inbound and outbound calls, answer customer inquiries, schedule appointments, qualify leads, conduct follow-ups, and automate routine conversations with natural, human-like interactions. Integrated with live chat widgets for websites, Nutaan provides seamless omnichannel customer engagement across voice and digital channels. Designed for industries including healthcare, retail, hospitality, real estate, financial services, and e-commerce, Nutaan helps organizations reduce response times, capture more leads, improve customer satisfaction, and increase conversions while lowering operational costs. By automating customer communication at scale, Nutaan ensures businesses never miss an opportunity to connect, support, and grow. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### Who Is the Company Behind Nutaan? - **Seller:** [Tecosys](https://www.g2.com/sellers/tecosys) - **Year Founded:** 2018 - **HQ Location:** Chandiharh, IN - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9b9743ce92d22ef30908fe78fc0492a68d74220a3ab65d5b9057efe227758597&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftecosys&secure%5Burl_type%5D=linkedin_company_website) 4 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of Nutaan? **["Generous Pricing and User-Friendly Experience"](https://www.g2.com/survey_responses/nutaan-review-13115421)** **Rating:** 5.0/5.0 stars _— Qwerty U._ [Read full review](https://www.g2.com/survey_responses/nutaan-review-13115421) **["Versatile AI Voice Agent for Inbound and Outbound Calls"](https://www.g2.com/survey_responses/nutaan-review-13111276)** **Rating:** 5.0/5.0 stars _— Anushka K._ [Read full review](https://www.g2.com/survey_responses/nutaan-review-13111276) ### [QueryPal](https://www.g2.com/products/querypal/reviews) QueryPal is a full-suite AI support platform built for enterprises. Support teams use QueryPal to generate AI drafts, drive team-wide search and unlock insights to drive performance everyday. SOC2 Compliant with a 92% agent approval rating, QueryPal offers free trials for easy, risk-free testing. Get started free today! **Average Rating:** 4.0/5.0 **Total Reviews:** 1 #### Who Is the Company Behind QueryPal? - **Seller:** [QueryPal](https://www.g2.com/sellers/querypal) - **Year Founded:** 2020 - **HQ Location:** San Francisco, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=60a1c00b6dc5265c89ef6223bd831ed602832e68759a89b26c4fadf8c5884f22&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fctrlstack&secure%5Burl_type%5D=linkedin_company_website) 6 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Are Recent G2 Reviews of QueryPal? **["Perfect Platform for Automating Support and Reducing Team Workloads"](https://www.g2.com/survey_responses/querypal-review-11738731)** **Rating:** 4.0/5.0 stars _— Verified User in Oil & Energy_ [Read full review](https://www.g2.com/survey_responses/querypal-review-11738731) ### [RefundHalt](https://www.g2.com/products/refundhalt/reviews) RefundHalt is refund protection and chargeback protection for iOS and Android apps. When a customer files an Apple refund request or asks for a Google Play refund, the store usually grants it and the developer loses revenue they already earned. Most App Store refunds and Play Store refunds are never contested. Apple's refund policy and Google's refund process both let developers respond with usage evidence, but doing that by hand means running a server that listens for store notifications, matching every refund request to the right buyer, and building the evidence for each case. Almost nobody has time to build that, so the money just goes. RefundHalt is that pipeline, already built. It receives App Store Server Notifications and Google Play notifications, matches each Apple refund or Play Store refund to the buyer, pulls their real usage, builds the evidence, and contests the case with the store automatically. That covers in-app purchase refunds, subscription refunds, and Google Play chargebacks. It is the practical way to reduce refund rate without touching your app, because a contested case with real evidence keeps sales that would otherwise be refunded by default. Setup takes a few minutes. There is no SDK and nothing to install inside the app. RefundHalt works alongside RevenueCat, Adapty, and Apphud, so nothing about an existing setup has to change. Every plan starts with a free trial, and pricing is a flat monthly price, not a percentage of what you keep. Chargebacks are about to cost Android developers real money. From August 2026, Google Play passes chargeback costs to developers: a lost chargeback means losing the sale plus the bank's fee, and the only way to fight one is through the Google chargeback review with evidence. RefundHalt answers those reviews automatically. RefundHalt is built for indie developers and studios that are tired of donating revenue to refund abuse. App Store refunds, Play Store refunds, and chargebacks all land in one dashboard with every request, every response, and every outcome. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### Who Is the Company Behind RefundHalt? - **Seller:** [RefundHalt](https://www.g2.com/sellers/refundhalt) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of RefundHalt? **["Setup was incredibly easy; it saves me money"](https://www.g2.com/survey_responses/refundhalt-review-13152535)** **Rating:** 5.0/5.0 stars _— APPVALENT L._ [Read full review](https://www.g2.com/survey_responses/refundhalt-review-13152535) ### [Robylon AI](https://www.g2.com/products/robylon-ai-robylon-ai/reviews) Robylon is your complete customer support automation platform. Our advanced AI agent resolves up to 90% of customer queries across chat, email, and voice using proprietary intelligent workflows, while our in-house human support specialists handle the remaining 10% to deliver a personalized, human touch. The best part is that you do not have to wait months to get started. With 24-hour onboarding, Robylon is ready to run your entire support system with no downtime and no disruption. Our platform is also designed to seamlessly integrate with your existing helpdesk, CRM, or customer service software to ensure smooth adoption. With Robylon, you get instant query resolution, AI-powered voice support, faster response times, and higher customer satisfaction all in one scalable platform. Robylon’s Key Value Proposition 1. AI + Human synergy: Automates up to 90% of customer and sales queries, with human agents managing complex cases. 2. Advanced Voice AI platform: Handles inbound and outbound calls for both support and sales. 3. Omnichannel engagement: Seamlessly supports Voice, Tickets/Emails, and Chat/Social (WhatsApp, Instagram, and more). 4. Proven efficiency gains: Up to 90% reduction in Average Handling Time (AHT) and 30% lower costs. 5. Easy to start and scale: Free plan available, with support for 40+ languages worldwide. **Average Rating:** 5.0/5.0 **Total Reviews:** 42 #### Who Is the Company Behind Robylon AI? - **Seller:** [Robylon AI](https://www.g2.com/sellers/robylon-ai) - **Year Founded:** 2024 - **HQ Location:** San Francisco, US - **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=386c0ae643d80ed9e725697373820585b08c0ad901a7ffeb00b215931b798059&secure%5Burl%5D=https%3A%2F%2Flinkedin.com%2Fcompany%2Frobylonai&secure%5Burl_type%5D=linkedin_company_website) 23 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software - **Company Size:** 83% Small, 7% Medium #### What Do G2 Reviewers Say About Robylon AI? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight the **efficiency of Robylon AI's voice agent** , significantly improving outreach and lead generation while saving time and resources. - Users value the **24/7 automation** of Robylon AI, enhancing support efficiency and customer satisfaction significantly. - Users commend Robylon AI for its **remarkable efficiency** , drastically reducing outreach time and optimizing resource utilization. - Users commend Robylon AI for its **exceptional customer satisfaction** , streamlining support and efficiently managing attendee requests. - Users appreciate the **ease of use** of Robylon AI, enabling efficient management of attendees and requests seamlessly. ##### Cons - Users find the **learning curve steep** due to manual processes and limitations on the free plan's capabilities. - Users note the **limited AI capabilities** of Robylon, with restrictions on analytics, ticket volume, and automation features. - Users find the **accent recognition inaccuracies** amusing but manageable, especially between American and British pronunciations. - Users report a **persistent hallucination issue** in 5-10% of cases, though accuracy has improved recently. - Users find the **manual process for consuming older tickets and chats** cumbersome and time-consuming for training the model. #### What Are Recent G2 Reviews of Robylon AI? **["Best AI voice agent to get your job done within minutes"](https://www.g2.com/survey_responses/robylon-ai-review-11585963)** **Rating:** 5.0/5.0 stars _— Charles P._ [Read full review](https://www.g2.com/survey_responses/robylon-ai-review-11585963) **["AI-led customer support service that actually works"](https://www.g2.com/survey_responses/robylon-ai-review-10349046)** **Rating:** 5.0/5.0 stars _— Nikita N._ [Read full review](https://www.g2.com/survey_responses/robylon-ai-review-10349046) ### [Sobot Omnichannel Suite](https://www.g2.com/products/sobot-omnichannel-suite/reviews) Sobot is a leading global contact center solution provider, offering a suite of solutions and services, including chatbot, live chat, voice, ticketing system, messaging, and WhatsApp Business API. From small startups to multinational enterprises, Sobot believes that every business should have access to innovative customer experience tools. Serving over 10,000 brands across diverse industries in 18+ languages, our clients include renowned names such as Samsung, OPPO, Philips, Tineco, DFS, Renogy, Weee!, Michael Kors, J&T, Air Liquide, OPay, Mico, and Lilith Games. **Average Rating:** 4.9/5.0 **Total Reviews:** 39 #### Who Is the Company Behind Sobot Omnichannel Suite? - **Seller:** [Sobot](https://www.g2.com/sellers/sobot) - **Company Website:** sobot.io - **HQ Location:** Singapore, SG - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=69537e33061077500e943928fe1bb63d54d56b5faad48a1563fb16c726fc68cf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsobotofficial&secure%5Burl_type%5D=linkedin_company_website) 101 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO - **Top Industries:** Retail - **Company Size:** 63% Medium, 48% Small #### What Do G2 Reviewers Say About Sobot Omnichannel Suite? _AI-generated summary from verified user reviews_ ##### Pros - Users find Sobot's **helpful organization** of client conversations enhances responsiveness and clarity in managing multiple channels. - Users love the **seamless multi-channel integration** of Sobot, allowing efficient management of interactions and team visibility. - Users appreciate the **ease of use** of Sobot Omnichannel Suite, streamlining client communications across multiple channels effortlessly. - Users praise the **efficiency** of Sobot Omnichannel Suite, enhancing speed and clarity in managing client communications. - Users appreciate the **efficient customer support** provided by Sobot, enabling seamless management across multiple communication channels. ##### Cons - Users find **limited customization** challenging as advanced workflows and reports require significant initial setup effort. - Users desire **more built-in templates** for seasonal retail campaigns to reduce manual creation time and improve efficiency. - Users experience a challenging **learning curve** initially, requiring adjustments for optimal performance before the system becomes reliable. - Users find the **limited features** challenging for advanced workflows and custom reports without dedicated support. - Users face a **steep learning curve** with Sobot Omnichannel Suite due to extensive setup requirements and technical input needed. #### What Are Recent G2 Reviews of Sobot Omnichannel Suite? **["Sobot Streamlines Support with Smart Automation and Real-Time Chat Monitoring"](https://www.g2.com/survey_responses/sobot-omnichannel-suite-review-13087501)** **Rating:** 5.0/5.0 stars _— Aaron R._ [Read full review](https://www.g2.com/survey_responses/sobot-omnichannel-suite-review-13087501) **["Unified Conversations with Quick Replies That Keep Our Team Fast and Consistent"](https://www.g2.com/survey_responses/sobot-omnichannel-suite-review-13087699)** **Rating:** 5.0/5.0 stars _— Adrien J._ [Read full review](https://www.g2.com/survey_responses/sobot-omnichannel-suite-review-13087699) ### [StepsAI](https://www.g2.com/products/stepsai/reviews) Steps AI Chatbot is an easy-to-implement Agentic AI chatbot that helps businesses boost revenue, improve customer experience, and automate 24/7 support with value-first pricing. It integrates with 250+ tools including Shopify and Zendesk, fully aligns with your brand, and requires no engineering resources to manage. With intelligent automation and real-time insights, Steps AI Chatbot streamlines support operations, reduces costs, and delivers faster, more personalized customer experiences. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### Who Is the Company Behind StepsAI? - **Seller:** [Steps AI](https://www.g2.com/sellers/steps-ai) - **HQ Location:** Toronto, CA - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cb54c60df6a416492d2341bafab083abfd8d96f85950dacd0b38e0f23693721a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fstepsai-aide%2F&secure%5Burl_type%5D=linkedin_company_website) 18 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of StepsAI? **["Steps AI’s Omnichannel “AI Brain” Streamlined Our Support and Boosted Conversions"](https://www.g2.com/survey_responses/stepsai-review-13101754)** **Rating:** 5.0/5.0 stars _— SADASHIV Y._ [Read full review](https://www.g2.com/survey_responses/stepsai-review-13101754) ### [Stramik](https://www.g2.com/products/stramik/reviews) Slow replies, missed chats, and robotic bots are driving your customers to competitors. Stramik gives you AI that actually knows your business, live visitor monitoring, and proactive messaging so you can turn every conversation into a reason to stay. Stramik combines the best of the competition at affordable per-organization pricing without paywalling most common features that users expect. We have proactive messaging features, live visitor monitoring, and integrations to the most popular CRMs out there including HubSpot, Shopify, and more. Our free iOS app allows agents and solopreneurs to provide quality support and engagement on the go as well. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 #### Who Is the Company Behind Stramik? - **Seller:** [Stramik](https://www.g2.com/sellers/stramik) - **Year Founded:** 2024 - **HQ Location:** Phoenix, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 169 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of Stramik? **["Boosts Client Engagement with Real-Time Interaction"](https://www.g2.com/survey_responses/stramik-review-12532614)** **Rating:** 4.5/5.0 stars _— James R._ [Read full review](https://www.g2.com/survey_responses/stramik-review-12532614) ### [Triviat](https://www.g2.com/products/triviat/reviews) Human-like AI phone calls & chats. Bring your customer communication to the next level while slashing costs and increasing sales **Average Rating:** 4.5/5.0 **Total Reviews:** 1 #### Who Is the Company Behind Triviat? - **Seller:** [Triviat AI](https://www.g2.com/sellers/triviat-ai) - **Year Founded:** 2022 - **HQ Location:** Zaandijk, NL - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b0c4b61695940213be1a16e804ab17a9f4234238ee248ffbd2900c467168fedd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftriviat-ai&secure%5Burl_type%5D=linkedin_company_website) 13 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Do G2 Reviewers Say About Triviat? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **human-like voices** in Triviat, enhancing customer interactions and streamlining support efforts. - Users find Triviat to be **easy to use** , enhancing customer interactions and optimizing support workflows effectively. - Users value the **human-like voices** of Triviat, enhancing customer interactions and streamlining support processes. #### What Are Recent G2 Reviews of Triviat? **["Efficient and User-friendly AI Voice&Chat Bot"](https://www.g2.com/survey_responses/triviat-review-10760208)** **Rating:** 4.5/5.0 stars _— Bogdan F._ [Read full review](https://www.g2.com/survey_responses/triviat-review-10760208) ### [ViaSay](https://www.g2.com/products/viasay/reviews) Provide simple and efficient customer interactions with ViaSay's chatbot and conversational AI platform. ViaSay helps customer service teams overcome common challenges, allowing them to automate large volumes of customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, from simple to sophisticated, allowing for maximum automation of customer interactions and lowest total cost of ownership. **Average Rating:** 4.6/5.0 **Total Reviews:** 49 #### Who Is the Company Behind ViaSay? - **Seller:** [ViaSay](https://www.g2.com/sellers/viasay) - **Year Founded:** 2016 - **HQ Location:** Paris, Île-de-France - **Twitter:** @Mindsay\_ai 1,437 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ac267c5756aacf1c92985b758e58579ed1de3e6fdd8389952cd48906e70779ce&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10657010%2F&secure%5Burl_type%5D=linkedin_company_website) 15 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Airlines/Aviation, Leisure, Travel & Tourism - **Company Size:** 50% Medium, 34% Large #### What Do G2 Reviewers Say About ViaSay? _AI-generated summary from verified user reviews_ ##### Pros - Users greatly value the **responsive customer support** from ViaSay, enhancing their experience with helpful guidance and proactive assistance. - Users find ViaSay to be **straightforward and easy to use** , appreciating the seamless experience it provides. - Users appreciate the **efficiency** of ViaSay, benefiting from its simple interface and exceptional support system. - Users value the **exceptional support** from Laiye, highlighting the proactive assistance and training offered by their account manager. - Users value the **exceptional support** from Laiye, which enhances their overall experience and ease of use. ##### Cons - Users note the **limitations in AI capabilities** , though support from account managers aids in overcoming challenges. - Users find it challenging to create flows in ViaSay due to needing **assistance with flow management** despite recent improvements. - Users note a **learning curve** in mastering ViaSay's flow builder, but improvements have made it more user-friendly. - Users find a need for **team dependency** when altering use cases in the advanced flow builder, despite recent improvements. #### What Are Recent G2 Reviews of ViaSay? **["Working with Laiye is a true pleasure"](https://www.g2.com/survey_responses/viasay-review-7897968)** **Rating:** 4.5/5.0 stars _— Elien D._ [Read full review](https://www.g2.com/survey_responses/viasay-review-7897968) **["Excellent BOT to improve our customer service"](https://www.g2.com/survey_responses/viasay-review-5190384)** **Rating:** 5.0/5.0 stars _— María Dolores L._ [Read full review](https://www.g2.com/survey_responses/viasay-review-5190384) #### What Are G2 Users Discussing About ViaSay? - [What is Mindsay used for?](https://www.g2.com/discussions/what-is-mindsay-used-for) ### [360 SMS APP](https://www.g2.com/products/360-sms-app/reviews) 360 SMS App is a fully Salesforce- and Zoho-native, AI-powered messaging solution built to elevate digital engagement across 15+ communication channels. Trusted by 60k+ users across 100+ countries, 360 SMS has been helping businesses connect better for over a decade, with a 4.98/5 AppExchange rating backed by 1,200+ reviews. The app enables businesses to manage one-on-one conversations, bulk messaging, automated drips, surveys, and AI chatbots—directly within Salesforce records. With AI and AI agents supporting every stage of the customer journey, teams can create meaningful conversations, elevate engagement strategies, generate more business, and convert more effortlessly. Teams can send and receive messages across SMS, WhatsApp, WeChat, LINE, Viber, Kakao, Zalo, and more—without switching tools or losing context. Every interaction is automatically logged against Leads, Contacts, and custom objects, giving teams a complete and connected view of customer communication. 360 SMS supports both no-code automation for quick setups and advanced Salesforce automation using Flows, APIs, and integrations for scalable use cases. AI-powered capabilities help teams work smarter with real-time language translation, AI-suggested replies, message refinement, template quality scoring, conversation summaries, and next-action recommendations. Built-in compliance tools help manage opt-ins and opt-outs intelligently, support selective consent, and adapt to future regulations using custom fields. AI chatbots further automate engagement by answering FAQs, qualifying leads, scheduling meetings, and routing conversations when human attention is needed. Used by sales, marketing, service, education, healthcare, financial services, and more, 360 SMS modernizes Salesforce digital engagement—making conversations faster, smarter, and more impactful across every channel. 360 SMS Powerful Features: -Single/ Bulk SMS / Messages -Conversation Manager -Link Shortening and Tracking -SMS Scheduling -Batch Texting from Reports & Campaigns -Incoming Alerts -Automation via Flows, Workflows, APEX & API -No-code Automation for recurring messages -Utility Bar (1-Click Reply) -Auto-assign replies to owners -BYON - Bring Your Own Number(s) -Email replies delivered as SMS -Pause campaigns during off-hours -Consistent sender identity -Long code, Dedicated and shared Short Codes, Toll-free number -SMS History 360 SMS AI features: -AI-powered P2P Messaging -Speech-to-Text Message Drafting -Template Quality Scoring -AI-Driven Multichannel Drip Campaigns -AI Chatbots & Surveys -Language Translation -AI Compliance Monitor -Conversation analysis -AI Message Rephrasing and Refining Key Benefits of 360 SMS: -Reach customers on their preferred channel: Engage across SMS, WhatsApp, WeChat, LINE, Viber, Kakao, Zalo, and 15+ channels from a single platform—no tool switching, no fragmented conversations. -Deliver connected experiences: Launch one drip campaign across multiple channels at once and deliver a connected, well-timed experience that feels personal and consistent. -Keep every conversation contextual: All messages are automatically logged against Salesforce and Zoho records, giving teams full visibility into past interactions, history, and engagement. -Respond faster with AI and AI Agents intelligence: Use AI-suggested replies, message refinement, conversation summaries, and 50+ AI Agents to handle FAQs, qualify leads, route conversations, and recommend next best actions. -Reduce manual work and boost productivity: Set up automated messages, follow-ups, reminders, and workflows without coding—or scale further using Salesforce Flows, APIs, and integrations. -Turn conversations into measurable outcomes: Drive replies, conversions, bookings, and follow-ups through AI-led drip campaigns and actionable conversation insights. -Stay compliant and reduce financial and legal risks: Built-in opt-in and opt-out management, selective consent, and future-ready compliance controls help teams message confidently at scale. -Scale globally with confidence: Trusted by 60K+ users across 100+ countries, 360 SMS supports global communication with AI-powered language translation and localization. -Proven, trusted, and enterprise-ready: Backed by over a decade of innovation and a 4.98/5 AppExchange rating from 1,200+ reviews, 360 SMS is a reliable choice for growing businesses. -Works across industries and teams: Whether it’s sales, marketing, service, education, healthcare, finance, or operations, 360 SMS adapts to any industry and B2B use case. -Native to Salesforce and Zoho: No external tools, no data silos—just seamless multichannel digital engagement fully embedded within Salesforce and Zoho. FAQs: What makes the 360 SMS App unique? 360 SMS is unique because it’s fully Salesforce-native and built to elevate digital engagement across 15+ channels, not just sending messages. It brings multichannel messaging, AI-powered automation, and AI agents together in one place—so teams can manage conversations, campaigns, and follow-ups to drive more engagement, leads and conversions. Why should someone choose the 360 SMS app over its competitors? 360 SMS is built to transform digital engagement, not just message sending. It supports 15+ channels, enables multi-channel drip campaigns, and includes out-of-the-box AI chatbots and AI agents that automate conversations, follow-ups, and engagement across the customer journey. Teams operate from a unified messaging console inside Salesforce, keeping every conversation, reply, and action connected. With no-code automation, advanced Salesforce automation options, and AI-powered assistance, 360 SMS helps teams engage faster, smarter, and at scale—without switching tools or adding complexity. Who is the primary audience for the 360 SMS app? B2B teams across industries often struggle to manage conversations across multiple channels while keeping data, context, and compliance intact. 360 SMS is built for sales, marketing, service, education, healthcare, finance, and operations teams using Salesforce or Zoho. It works across industries and helps teams handle high volumes, automate follow-ups, and deliver connected, AI-assisted digital engagement—without switching tools or adding complexity. What’s the story behind the 360 SMS app? 360 SMS was created to solve a simple problem: messaging inside Salesforce shouldn’t feel fragmented or outdated. Over the last decade, it has evolved into a trusted, AI-powered digital engagement platform used by 60k+ users worldwide—helping teams have faster, smarter, and more meaningful conversations across every channel. **Average Rating:** 4.7/5.0 **Total Reviews:** 80 #### Who Is the Company Behind 360 SMS APP? - **Seller:** [360SMS App](https://www.g2.com/sellers/360sms-app) - **Year Founded:** 2012 - **HQ Location:** Laguna Beach, US - **Twitter:** @360SMSApp 530 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=05e04d0644815be743c0aa8359e9c1d4ac05d466ff5707a03ec64f9aeb7d18a3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F360smsapp&secure%5Burl_type%5D=linkedin_company_website) 23 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Real Estate, Computer Software - **Company Size:** 58% Small, 32% Medium #### What Do G2 Reviewers Say About 360 SMS APP? _AI-generated summary from verified user reviews_ ##### Pros - Users find 360 SMS APP to be **very user-friendly** , making it accessible for people with varying skill levels. - Users find the **intuitive design** of 360 SMS APP essential for catering to diverse skill levels effectively. - Users value the **native integration with Salesforce** offered by 360 SMS APP, enhancing their workflow efficiency. - Users find the **user-friendly interface** of 360 SMS APP essential for accommodating diverse skill levels. ##### Cons - Users experience **non-responsive support** , with AI assistance that fails to effectively resolve their issues. - Users experience **poor customer support** with a non-responsive team and ineffective AI assistance. #### What Are Recent G2 Reviews of 360 SMS APP? **["Direct Customer Connection That Keeps Projects on Track"](https://www.g2.com/survey_responses/360-sms-app-review-12709069)** **Rating:** 4.0/5.0 stars _— Ronald P._ [Read full review](https://www.g2.com/survey_responses/360-sms-app-review-12709069) **["Automatic Salesforce-Triggered Texts That Save Time and Cut Manual Work"](https://www.g2.com/survey_responses/360-sms-app-review-12715108)** **Rating:** 5.0/5.0 stars _— Poorvi W._ [Read full review](https://www.g2.com/survey_responses/360-sms-app-review-12715108) #### What Are G2 Users Discussing About 360 SMS APP? - [What is 360 SMS APP used for?](https://www.g2.com/discussions/what-is-360-sms-app-used-for) - [‹ Prev‹ Prev](/categories/ai-customer-support-agents/free?order=g2_score&page=5#product-list) - [1](/categories/ai-customer-support-agents/free?order=g2_score#product-list) - [2](/categories/ai-customer-support-agents/free?order=g2_score&page=2#product-list) - [3](/categories/ai-customer-support-agents/free?order=g2_score&page=3#product-list) - [4](/categories/ai-customer-support-agents/free?order=g2_score&page=4#product-list) - [5](/categories/ai-customer-support-agents/free?order=g2_score&page=5#product-list) - 6 - [7](/categories/ai-customer-support-agents/free?order=g2_score&page=7#product-list) - [8](/categories/ai-customer-support-agents/free?order=g2_score&page=8#product-list) - [9](/categories/ai-customer-support-agents/free?order=g2_score&page=9#product-list) - [10](/categories/ai-customer-support-agents/free?order=g2_score&page=10#product-list) - [Next ›Next ›](/categories/ai-customer-support-agents/free?order=g2_score&page=7#product-list) Spotlight Categories [Talent Assessment Software](https://www.g2.com/categories/talent-assessment-software) [Experience Management Software](https://www.g2.com/categories/experience-management) [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software) [Time Tracking Software](https://www.g2.com/categories/time-tracking-software) [Digital Experience Platforms (DXP)](https://www.g2.com/categories/digital-experience-platforms-dxp) Similar Categories - [AI Agent Integration Tools Platforms](/categories/ai-agent-integration-tools-platforms) - [AI Agents For Business Operations](/categories/ai-agents-for-business-operations) - [AI Agents for HR](/categories/ai-agents-for-hr) - [AI IT Agents](/categories/ai-it-agents) - [AI Marketing Agents](/categories/ai-marketing-agents) - [AI SDRs](/categories/ai-sdrs) - [Conversational Interface Agents](/categories/conversational-interface-agents) [Browse AI Customer Support Agents Themes](/categories/ai-customer-support-agents/themes)