Digital Marketing Analyst - Horizontal (Europe)
Joined May 2015

Do you offer a self service portal, which customers can access?

Yes we do offer self-service portals. According to industry research reports, close to 71% of customers using SAAS products demand self-service portals.

Self-service portals also help in drastically reducing the volume of support tickets coming into the system because help is always available and customers can help themselves and not wait for a support agent to address their queries.

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