# Do you offer a self service portal, which customers can access?

Yes we do offer self-service portals. According to industry research reports, close to 71% of customers using SAAS products demand self-service portals. 
Self-service portals also help in drastically reducing the volume of support tickets coming into the system because help is always available and customers can help themselves and not wait for a support agent to address their queries.

##### Post Metadata
- Posted at: about 11 years ago
- Net upvotes: 1


## Comments
### Comment 1

Yes they do have a reliable knowledge base which has answers related to all their features

##### Comment Metadata
- Posted at: almost 7 years ago
- Author title: Empowering Hotel (Hospitality) Groups & Chains with Latest Technology




## Related Product
[Freshdesk](https://www.g2.com/products/freshdesk/reviews)

## Related Category
[Help Desk](https://www.g2.com/categories/help-desk)

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