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G2 User in Information Technology and Services

Is switching over to Freshdesk seamless? What level of assistance is required in setting up and training your agents to use the basic modules of the software?

over 3 years ago

Setting up your support system using Freshdesk is quite plain-jane. That’s only because you are provided with all the support that you require in the form of demo’s and webinars about the software and its usage.

Detailed documents like the admin and agent guide are always available for your perusal to help you further in your journey to “Support Stardom”.