Contact Center Workforce Software Discussions

As of now many of our solicited training documents are home grown, is there a place to get such docs or even videos?

When I run the idps, seems like the information doesn't consider the shrinkage

Are there any plans to intergrate /interface with LMS - Agilisys - pulling - directory information and guest information.

currently I cannot use the call treatments at 100% since they are not well integrated into the CRM

All of our tickets related to dialer have been met with the response that we need to upgrade to correct, but we just upgraded in December.

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nGAGEMENT is listed as a contact center solution, yet other gamification-based applications are not as specific. Why is that?

What kind of data configuration is required?

Once I decide to try nGAGEMENT, how do I install it?

What is nGAGEMENT and what will it do for my contact center?

If there was dark mode in the app, it would be even easier for me to use this app. When I work night shifts and when I feel a lot of fatigue, the white color on this application bothers my eyes and I lose concentration. The darker color of this app would help me a lot and I could focus much... Read more

I would lik to set-up a personalized message for voicemail reception.

Is there a way for us to view our running stats on our own without our supervisors help?

Insight advise for security breaches using Amdocs CRM

I need to decrease the font size. It's too big and the app loads and crashes multiple times during my shift. Are there any fixes to it?

When are you going to roll out text transcription?

With inclusion increasingly being a point raised in large companies, we have some people with disabilities who use InContact. Within the accessibility options I didn't find anything that would help blind people, is there any idea about that?

More people need to know about it...in certifications & knowledge...compare to AWS.

Just search Talkdesk in Google, you can also download the application o laptop or in mobile phone. And login or signup using your email address. Once done you can certainly go ahead and start calling to other countries in the world.

chcemy informacji: co się stało, jak długo potrwa awaria, i co należy zrobić, aby nie powtórzyła się w przyszłości

I would like to save messages for a later date so that I can return and call a customer again, but I do not want to keep the message in my primary box.

I'd love to be able to personalize it based on real-time scenarios. Sometimes having the ability to use your own status helps describe the situation a little more clearly to your team. I think it'd be helpful!

When I receive a call to my direct line, the option to open a case does not appear, and the number cannot be copied either

On daily basis we have issue when c/p stats from vcc that they are in some format of time and we can not easy and fast get stats of talk time % for each agent. Is there a way to set it up in vcc and not to export it in excel?

When they do happen, what can I do to fix it?

Just send me a quick email with the response.

Hi Team , I wanted to know if we can use this device on mobile phones so that when we are not in front of the system we can manage our auxes through a cell phone device as well.

I would like some details about what the future of InContact looks like, along with any new features you may be planning to implement.

Our current data is still manual such as email and day to day task, I like to input these data and have a forecasted schedule.

Our ADFS SSO provider aromatically rolls over its certificates and we have to monitor those changes and manually upload new certificates to Genesys Cloud, which impacts the platform availability.

need more definitions on how things are calculated, Ie, adherence, etc

Does it not affect the Virtual Queue?

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