Contact Center Workforce Software Discussions

This is best calling issue, lead management. taking follow-ups timely is very good

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Yes! This product is suitable for all call center and call center operations positions.

When I pull up the report, there is always some time gap. Maybe I do not know how to pull up the real-time data, or there is a gap in the data. Perhaps it takes time to sync everything and build up the report.

When we launch MAX, we get a pop-up window that I want to stick on the window. Either I don't know how to do it, or the feature is unavailable. If the feature is available, please Email.

Is this also an option on NICE? When customers call sometimes, they ask for a specific person.

I was just thinking about a new look for the interface to look better and work smoothly so that it's fantastic to see and pleasant to use every day. Also, for the agents to love the tool because they are other tools out there that agents don't use it by just looking on the ICON alone. So it... Read more

We have suggested a few customized changes in the tool however we have received a deadline of 1.5 years for those fundamental changes. e.g., adding ticket numbers in the dashboard, productivity report, etc.

When I use the Salesforce widget i am getting really poor audio quality and either the customers or i have a hard time hearing or being heard.

Sometimes when i attempt to take a call over itll say i refused a call.

In our case, we are migrating from the Zendesk ticketing system for calls, but we want to have something similar that provides the note and recording history, as well as the easiness of ACW.

I know it represents an average of how many calls were resolved the first time the customer call. But how exactly does it work? Does it includes all the calls the agents received? Also, even though it's not so common, I had experience few connectivity issues during the call and it interrupts it,... Read more

I really reccomend Nice CXone services for all the things I have said before and because Nice is really efficient. It's very fast, even if it crashes, is simple. All I need to do is to close the page and reopen it again, what doesn't take more than 2 minutes. It's also magnificent because you... Read more

This is Basharat Hussain I want to work with Alvaria Cloud with patience and hardworking.

I am a Speed Racer point extraordinaire; however, how do you get Sharp Shooter Points? I do find it a bit tricky when a person replies 'Thanks' to your email and you lose those points for completing a ticket...

Sometimes I use it for my very personal like talking with friends. So my question is that is there any specific type of call that is not allowed by Skype?

I find it a bit frustrating when I need to ask my clients their names every time they call, it impacts the rapport

For example, aside from notifying you of your scheduled break, it will also inform you if you are over-breaking already or if you are already going beyond the expected call handling time.

Mainly for verification purposes, have you heard about the auto-populate feature where the customer's contact details can be pulled up automatically on our system once they entered their phone number or account number before dialing our number? This way, we can easily open their account, and... Read more

For example, I want to know how many calls my agents did or receive in a certain period. How do I extract this information from TalkDesk?

A couple of weeks ago, I was on a call with a customer, and the call unfortunately dropped. I didn't get that person's name yet, and they called back into our phone lines. They were looking for me, and I was looking for them, but it got lost in the sea of other callers and high volume. I had to... Read more

I have some eye vision issues now with bright colors and white backgrounds. If you guys are planning to have some color presets for the website, let me know.

No momento em que ligamos, aparece: Número desconhecido e Número internacional.

BKJ

To communicate from our desk

I need to do a test by contacting an attendant, how do I do it?

se fico po 30 minutos sem mexer na ferramenta , ela pede pra eu fazer o login novamente.

is nice used all over the world ?

I would like the color to be modified

When i tried to Connect with my Social media Account, the application Redirects to the same page. Can you tell me the what is the cause of this Issue

I've been using Talkdesk for over a year now. I think it is a great service usually and fairly easy to use, though Callbar doesn't like to always cooperate with my browser. Anyway, the new Live reporting tab is a disaster in my option. I'm usually good with change, but this page does not have... Read more

We have to download each tag to get an analysis on how many and who are the agents used the specific tag for email and chat.

I would like to see a detailed report for the agent's over break

I just find it difficult that I have to login to my callbar as well if I'm already logged in to my talkdesk web

I dont find background noise suppression feature in Skype which is available in Teams. Does anyone know how to suppress background noise .

I would like to register all the various calls for my clients, like a timetable preregistered with all the leads i want to follow

It would be nice to click on a number from a google sheet or google docs. I was not able to use this product on what we primarily work out off.

I need to decrease the font size. It's too big.

We have a small customer support team that handles the calls as well as emails from our customers and TalkDesk is a great addition to our workflow. It integrates really well with SalesForce and makes it very easy to have all the information's in one place and get better insights on the job that... Read more

I'm not too fond of the ringing tone on incoming calls. I would like to have something softer.

Is there like a bookmark to make a quick callback?