# When are you going to roll out text transcription?

When are you going to roll out text transcription?

##### Post Metadata
- Posted at: almost 5 years ago
- Author title: General Manager



## Comments
### Comment 1

Text transcription is available and we are using it.  You can have transcription in an IVR and captured as part of the caller journey.  You can use Agent Assist to provide agents with a real-time text display of both sides of the conversation.  You can use Interaction Analytics to search for keywords and review the conversation post-call. 

##### Comment Metadata
- Posted at: over 4 years ago
- Author title: Director Customer Experience Center Technologies at Sysco




## Related Product
[Talkdesk](https://www.g2.com/products/talkdesk/reviews)

## Related Category
[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)

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