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ProProfs Knowledge Base Software

By ProProfs

4.6 out of 5 stars
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How would you rate your experience with ProProfs Knowledge Base Software?

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Sara A.
SA
Outreach Analyst
Mid-Market (51-1000 emp.)
"Employee Onboarding Has Become Simpler"
What do you like best about ProProfs Knowledge Base Software?

ProProfs Knowledge Base is a no-brainer. Despite having no coding knowledge, our team finds it extremely easy to use this tool. Its features are top class, each bringing unique value to the table. Review collected by and hosted on G2.com.

What do you dislike about ProProfs Knowledge Base Software?

Although the current structure is good, we wanted the templates to be a little more comprehensive than what they are. Review collected by and hosted on G2.com.

ProProfs Knowledge Base Software Reviews & Product Details

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Pricing

Pricing provided by ProProfs Knowledge Base Software.

ESSENTIALS

$1,080.00
Per Year

PREMIUM

$1,440.00
Per Year

ProProfs Knowledge Base Software Media

ProProfs Knowledge Base Software Demo - Provide Multi-Device Support
Ensure 24/7 easy access across devices
ProProfs Knowledge Base Software Demo - Premium Integrations
Effortless Knowledge Base Integrations With Your Favorite Tools Enable chat support, web forms, search analytics & more for your site
ProProfs Knowledge Base Software Demo - Import files & documents easily
Easily import word docs, PDFs and more into your knowledge base with a single click. You can also add images and videos to make it interesting and engaging.
ProProfs Knowledge Base Software Demo - Analyze knowledge base performance
Know what’s being searched, what’s working and what’s not
ProProfs Knowledge Base Software Demo - Limit Access or Keep it Public Your Knowledge Base
Privacy settings to control who can access information
ProProfs Knowledge Base Software Demo - Customize with your logo & colors
Brand it with your logo and color scheme to give a professional appearance to your knowledge base. Package your content beautifully.
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ProProfs Knowledge Base Software Reviews (29)

Reviews

ProProfs Knowledge Base Software Reviews (29)

4.6
30 reviews

Pros & Cons

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Dominik D.
DD
Program Analyst/Developer
Enterprise (> 1000 emp.)
"Great tool for creating interactive user manuals."
What do you like best about ProProfs Knowledge Base Software?

Friendly and straigthforward interface for creating structured, shared user manuals. Great live support. Review collected by and hosted on G2.com.

What do you dislike about ProProfs Knowledge Base Software?

Lacks graphical elements for marking app screenshot elements. Review collected by and hosted on G2.com.

Verified User in Logistics and Supply Chain
AL
Enterprise (> 1000 emp.)
"Easy Publishing"
What do you like best about ProProfs Knowledge Base Software?

ProProfs replaces a legacy tool that requires content build and deployment before changes are visible to customers. I like ProProfs' straightforward approach to content creation, editing, and publishing. Content updates can be pushed immediately. Review collected by and hosted on G2.com.

What do you dislike about ProProfs Knowledge Base Software?

ProProfs Knowledge Base could benefit from additional controls over notifications. Currently, only the account owner receives notifications about documents pending publishing. Ideally, this notification could be forwarded to various editors based on their subject matter expertise. Review collected by and hosted on G2.com.

Uttam Kumar S.
US
Mid-Market (51-1000 emp.)
"Effortless Content Creation and Management"
What do you like best about ProProfs Knowledge Base Software?

ProProfs Knowledge Base lets me create and edit content using a simple and intuitive editor. I can also use templates, fonts, colors, logos, and more to customize the look and feel of my knowledge base. Another interesting aspect of the tool is its collaboration features that let my team members work together, initiate discussions through comments, and closely track every change happening in the knowledge base. Review collected by and hosted on G2.com.

What do you dislike about ProProfs Knowledge Base Software?

As of now, I haven’t faced any noticeable drawbacks. However, I wish there were more customization options within the templates. Review collected by and hosted on G2.com.

Digital M.
DM
Search Engine Optimization Manager
Small-Business (50 or fewer emp.)
"Seamless Integrations With Ticketing Tools"
What do you like best about ProProfs Knowledge Base Software?

ProProfs Knowledge Base integrates beautifully with our ticketing system - Freshdesk. This integration helps us manage our tickets better, as every request raised by customers on the knowledge base, comes directly to our Freshdesk account. Review collected by and hosted on G2.com.

What do you dislike about ProProfs Knowledge Base Software?

We just started using the tool, a couple of months back. For now, we are happy with the way it’s performing. Review collected by and hosted on G2.com.

Neha B.
NB
Digital marketing - SEO Executive
Mid-Market (51-1000 emp.)
"Easy creation of FAQs"
What do you like best about ProProfs Knowledge Base Software?

ProProfs Knowledge Base features a rich text editor that lets users write and edit content as one would with popular document creators like MS Word. The tool offers great features, single sourcing of content, and the ability to easily import Word docs, PDF files, PPTs, and Excel sheets for creating FAQs and more. Review collected by and hosted on G2.com.

What do you dislike about ProProfs Knowledge Base Software?

We did not encounter any major cons as whatever queries we had were promptly resolved by the technical support team. Review collected by and hosted on G2.com.

Archi G.
AG
SEO Associate
Small-Business (50 or fewer emp.)
"Perfect for knowledge sharing & collaboration"
What do you like best about ProProfs Knowledge Base Software?

ProProfs offers an advanced text editor with rich formatting capabilities that makes documenting knowledge a breeze. There is also a wide variety of beautifully handcrafted templates to choose from. Review collected by and hosted on G2.com.

What do you dislike about ProProfs Knowledge Base Software?

The tool helped us achieve our objectives of increasing document collaboration and knowledge sharing. So far, so good. Review collected by and hosted on G2.com.

Yehudit  K.
YK
Senior Technical Writer in the ​Customer Engagement Team
Small-Business (50 or fewer emp.)
"Providing white label branding specific to each OEM in one knowledge base"
What do you like best about ProProfs Knowledge Base Software?

The ease of multibranding/white labeling our software for several different companies, all in a SINGLE knowledge base.

Ease of using tooltips,content snippets. Review collected by and hosted on G2.com.

What do you dislike about ProProfs Knowledge Base Software?

I haven't found anything I "dislike" about the KB. Review collected by and hosted on G2.com.

Saurabh A.
SA
SEO Expert
Small-Business (50 or fewer emp.)
"Features that get the job done"
What do you like best about ProProfs Knowledge Base Software?

Some of the tool’s features that I cannot help but fall in love with everything I use them, are its best practice templates, customizations, robust reporting, and the sheer ease of use it provides. Review collected by and hosted on G2.com.

What do you dislike about ProProfs Knowledge Base Software?

No complaints. We are happy and satisfied with this amazing software. Review collected by and hosted on G2.com.

Vaishnavi K.
VK
Search Engine Optimization Executive
Mid-Market (51-1000 emp.)
"Love its Insightful Reports"
What do you like best about ProProfs Knowledge Base Software?

We love its AI-powered reporting system. It is so comprehensive and provides such rich insights into how effective and helpful customers find our knowledge base. And all the information is presented in beautiful charts and tables which further makes it easy for us to decode and analyze the data. Review collected by and hosted on G2.com.

What do you dislike about ProProfs Knowledge Base Software?

Everything about the tool is praise-worthy. We are glad to have chosen it out of so many other options Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
IM
Mid-Market (51-1000 emp.)
"Awesome tool for employee onboarding"
What do you like best about ProProfs Knowledge Base Software?

ProProfs Knowledge Base is a unique tool designed keeping in mind both types of users - the ones who know how to code and the ones who are beginners or have zero knowledge of coding. My team and I fall in the second category, but despite that, we have had no difficulties while using the software. That, I would say, is something I loved about it. Review collected by and hosted on G2.com.

What do you dislike about ProProfs Knowledge Base Software?

The integrations could be more powerful. This is the only area I feel I needed more value from the tool. Review collected by and hosted on G2.com.

Pricing Options

Pricing provided by ProProfs Knowledge Base Software.

ESSENTIALS

$1,080.00
Per Year

PREMIUM

$1,440.00
Per Year

ENTERPRISE

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