Products

RingCentral Contact Center is the AI platform for orchestrating workflows, agents & knowledge at unmatched precision and scale. It's the only solution that brings market leading unified communications and contact center together, under one platform.

IRIS Clarity is a voice isolation desktop app that uses patented AI software to remove distracting background noises from your online meetings, contact centre calls, and other audio communications in real time and for all participants. The AI has been trained on thousands of hours of audio, meaning it will remove all the standard noises that interrupt your calls (e.g. coughing, traffic, washing machines, loud colleagues, and keyboard tapping) as well as more unusual noises you may encounter.

BrainCX - Enterprise Voice AI Agent for High-Trust Industries BrainCX is a design-led voice AI agent platform that delivers human-quality conversations at enterprise scale. Built by customer experience professionals with 50+ years of contact center expertise, our AI phone agent platform specializes in high-trust, regulated industries. What makes our voice AI agent different: We clone your best agent's tone, pace, and word choices—so every customer experiences your top performer. Our proprietar

CX Advocates is a boutique consulting firm specializing in tailored contact center solutions that enhance customer experience and operational efficiency. Founded in September 2020 by Altaf Gosla and Wayne Miller, the company was established to address the unique needs of clients often underserved by generic service providers. With a focus on delivering with empathy, CX Advocates collaborates closely with businesses to implement innovative strategies that drive success. Key Features and Function

Compass by Chordia is a conversation intelligence solution that helps customer-facing teams evaluate and act on evidence from customer conversations at full scale. It connects to existing CCaaS, CRM, help desk, video conferencing, and VoIP systems including Five9, HubSpot, Nextiva, NiCE, Salesforce, Zoom, Microsoft Teams, Google Meet, RingCentral, and more. It analyzes 100% of customer interactions across more than 80 languages, evaluating human and AI agents against the same criteria. Built fo

Smarsh Call Recording & Analytics (CRA) is the single platform that enables organizations to capture voice across every communications channel — Microsoft Teams, Zoom, Cisco Webex, Avaya, RingCentral, carrier networks, on-premises telephony, and mobile. From video calls to SMS and MMS, one platform eliminates multi-vendor fragmentation, ensures compliant data handling throughout the full data lifecycle, and transforms recorded voice data into actionable business intelligence. Core capabiliti