--- title: Smarsh Call Recording & Analytics Reviews meta\_title: 'Smarsh Call Recording & Analytics Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Smarsh Call Recording & Analytics works for a business like yours. date\_modified: '2026-08-28' parent\_category: name: Governance, Risk & Compliance url: https://www.g2.com/categories/governance-risk-compliance --- # Smarsh Call Recording & Analytics Reviews & Product Details Smarsh Call Recording & Analytics (CRA) is the single platform that enables organizations to capture voice across every communications channel — Microsoft Teams, Zoom, Cisco Webex, Avaya, RingCentral, carrier networks, on-premises telephony, and mobile. From video calls to SMS and MMS, one platform eliminates multi-vendor fragmentation, ensures compliant data handling throughout the full data lifecycle, and transforms recorded voice data into actionable business intelligence. Core capabilities include: • Compliant capture: AES-256 encryption, tamper-proof secure storage, time-stamped audit logs, compliant call sharing, and legal hold — foundational compliance infrastructure purpose-built for regulated industries. • Contextual redaction: Automatic detection and redaction of PCI DSS, PHI (Protected Health Information), and PII (Personally Identifiable Information) data preserves recordings while eliminating sensitive data exposure — no manual intervention required. • Granular policy control: Per-user, per-department, and per-regulation retention and access policies adapting to FCA, SEC, FINRA, HIPAA, MiFID II (Markets in Financial Instruments Directive II), GDPR, Dodd-Frank, and CCPA obligations. • Multi-tenancy & data sovereignty: Flexible cloud, on-premises, or hybrid deployment with data- residency controls and multi-tenant architecture ideal for enterprise, contact centre, and BPO (Business Process Outsourcing) environments. • Screen Capture or Screen Recording: Full desktop capture synchronised with voice provides complete interaction context — critical for compliance review and quality assurance in regulated and customer-facing roles. • AI conversation intelligence: Automated transcription, sentiment analysis, keyword spotting, topic clustering, and multilingual support scale AI-driven review from random call data sampling to a complete dataset picture — exponentially increasing the intelligence value of every recorded call. • QA automation & dashboards: Automated QA (Quality Assurance) scorecards with customisable evaluation rubrics, agent coaching workflows, full-text search, and out-of-the-box dashboards spanning agent performance, customer experience, and business risk. • Agentic AI: Query the full call library in plain English — compliance summaries, coaching trends, and business insights returned in seconds without a single query to write. Every conversation captured and understood. Backed by more than 20 years of communications compliance expertise, Smarsh is recognized as a Leader in the Gartner® Magic QuadrantTM for Digital Communications Governance and Archiving Solutions. Customers also benefit from award-winning support, training, and professional and managed services that help maximize adoption and long-term success. * * * Seller [Smarsh](https://www.g2.com/sellers/smarsh) Discussions [Smarsh Call Recording & Analytics Community](https://www.g2.com/products/smarsh-call-recording-analytics/discuss) Show More ## Top-Rated Alternatives [ ![Five9 Intelligent Cloud Contact Center Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Five9 Intelligent Cloud Contact Center Platform") Five9 Intelligent Cloud Contact Center Platform 4.1/5(625) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [ ![Gryphon ONE](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gryphon ONE") Gryphon ONE 4.2/5(442) ](https://www.g2.com/products/gryphon-one/reviews) [ ![Zendesk Contact Center](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk Contact Center") Zendesk Contact Center 4.5/5(317) ](https://www.g2.com/products/zendesk-contact-center/reviews) [ View All Alternatives ](https://www.g2.com/products/smarsh-call-recording-analytics/competitors/alternatives) ## Smarsh Call Recording & Analytics hasn't been reviewed yet Used Smarsh Call Recording & Analytics? 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