--- title: IRIS Clarity Reviews meta\_title: 'IRIS Clarity Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 14 reviews by the users' company size, role or industry to find out how IRIS Clarity works for a business like yours. aggregate\_rating: rating\_value: 4.9 review\_count: 14 scale: '5' date\_modified: '2026-07-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # IRIS Clarity Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by IRIS Clarity but has limited features. Are you part of the IRIS Clarity team? [Upgrade your plan](https://my.g2.com/iris-clarity/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! IRIS Clarity is an AI-powered software solution that eliminates distracting background noise from both sides of your VoIP and customer calls, no matter where they’re taking place. IRIS Clarity also removes noise from your recordings to improve transcription accuracy and post-call analytics. In driving the focus back to the conversation, IRIS Clarity reduces AHT, increases customer satisfaction, and improves employee retention. Game changing features include bi-directionality, echo cancellation, background noise level control, and high performance mode to help your call centre drive clearer calls and better conversations. - Immediate ROI: 11% reduction in AHT, 53% reduction in sound-proofing costs, 27% less repetition - Bi-directional: Our voice isolation technology effectively eliminates noise on both sides of a call - Echo cancellation: Remove echo and feedback, particularly when using computer speakers or speakerphone - Background noise controls: Adjust background noise levels for times when you actually want to hear it, like troubleshooting a beeping product - Default audio device: Run all audio on your device through IRIS Clarity to ensure it works on any VoIP or meeting platform - High-performance mode: Turn on high-performance mode for improved voice isolation at a slightly higher CPU usage. Note: CPU usage will never exceed 10%. - Centralised user management: Add, remove, and update user permissions directly from your IRIS portal IRIS Clarity is compatible with all leading call systems and platforms, including Genesys, Avaya, Amazon Connect, and RingCentral, as well as video conferencing apps such as Zoom, Google Meet, and Microsoft Teams. You can embed IRIS Clarity directly within your server, VoIP, or audio platform with our fully customizable SDK, or use the app on your Windows and Mac computers. Find out more at iris.audio. * * * Seller [IRIS Audio Technologies](https://www.g2.com/sellers/iris-audio-technologies) Discussions [IRIS Clarity Community](https://www.g2.com/products/iris-clarity/discuss) Languages Supported English, Spanish Overview by IRIS Audio (The world's most advanced audio AI company) Show More ## Pricing Pricing provided by IRIS Clarity. ### Annual Individual / SME £6.50 1 Users Per Year ### Monthly Individual / SME £9.50 1 Users Per Month [ View More Pricing Information ](https://www.g2.com/products/iris-clarity/pricing) ## Top-Rated Alternatives [ ![Krisp](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Krisp") Krisp 4.7/5(1,571) ](https://www.g2.com/products/krisp/reviews) [ ![Meeami CV MVNS](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Meeami CV MVNS") Meeami CV MVNS 4.8/5(2) ](https://www.g2.com/products/meeami-cv-mvns/reviews) [ ![AudioCommander](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AudioCommander") AudioCommander ](https://www.g2.com/products/audiocommander/reviews) [ View All Alternatives ](https://www.g2.com/products/iris-clarity/competitors/alternatives) ## User Insights Average based on 14 real user reviews. Typical contract price $0k - $0k [Sign in to view](/login) Per Year [Log in to unlock pricing and user insights](/login) ![Sandra N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sandra N.") SN Sandra N. Head of Customer Protection Contact Centres -UK Digital & Retail at Entain Mid-Market (51-1000 emp.) 3/25/2026 "Crystal Clear Communication, Perfect for Call Centers" 5/5 What do you like best about IRIS Clarity? I think the clarity is what makes IRIS Clarity impressive. When we listen back to the calls or hear comments from our customers, our conversations are clear and understood, which is vital in our area of business, customer protection, to avoid any misunderstanding or mishearing. Additionally, setting up IRIS Clarity was very easy with the team's support, and they've been available to us virtually all the time, making the relationship great. I would rate IRIS Clarity a 10 as it is a no-brainer for the customer services industry, especially with agents in close proximity to each other, helping us hear our customers clearly without interruptions from colleagues or background noise, supporting a seamless customer journey. Review collected by and hosted on G2.com. What do you dislike about IRIS Clarity? I think we're working with IRIS Clarity in regards to reporting and what that looks like. So I think that is a bespoke area for us that we'd like to use more and maybe try and evolve a little bit better. Review collected by and hosted on G2.com. What problems is IRIS Clarity solving and how is that benefiting you? I use IRIS Clarity in our call center to eliminate background noise, ensuring clear communication between agents and customers, which creates a seamless customer journey. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Sarah M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah M.") SM Sarah M. Project Manager Enterprise (\> 1000 emp.) 2/27/2026 "Essential Noise-Cancelling with Intuitive Setup and Excellent Support" 5/5 What do you like best about IRIS Clarity? Operating within a contact centre–driven environment, Iris Clarity delivers the essential noise-cancelling capabilities needed to support clear customer communication, enhance service quality, and improve efficiencies across both inbound and outbound calls on a daily basis. The platform is highly user-friendly and intuitive, making adoption seamless for our teams. In addition, the Iris Clarity development and support teams have been excellent — responsive, knowledgeable and consistently providing quick turnaround times. Review collected by and hosted on G2.com. What do you dislike about IRIS Clarity? There is nothing to dislike about Iris Clarity. Review collected by and hosted on G2.com. What problems is IRIS Clarity solving and how is that benefiting you? Clearer customer conversations, fewer repetitions, reduced average handling times and an overall improvement in customer service. Additionally, improved sound and call quality have contributed to greater satisfaction among both customers and staff. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services Mid-Market (51-1000 emp.) 11/12/2025 "Crystal-Clear Calls with Impressive Noise Reduction" 4.5/5 What do you like best about IRIS Clarity? This tool is effective at reducing the amount of background noise that gets picked up in our call center, making conversations clearer. Review collected by and hosted on G2.com. What do you dislike about IRIS Clarity? We use a MAC environment, and unfortunately, the app is not stable, which negatively impacts our daily adoption and usage. Review collected by and hosted on G2.com. What problems is IRIS Clarity solving and how is that benefiting you? By reducing the amount of background noise captured during customer calls, the overall customer experience is improved. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerSource: G2 invite ![Brylle S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brylle S.") BS Brylle S. IT Manager Mid-Market (51-1000 emp.) 4/28/2025 "Clear Communication Made Easy with IRIS Clarity" 5/5 What do you like best about IRIS Clarity? IRIS Clarity is a great product—easy to use and very effective. It significantly reduces background noise, making communication clearer and more professional. This is especially helpful in the BPO industry, where clear voice quality is essential for customer interactions. Review collected by and hosted on G2.com. What do you dislike about IRIS Clarity? nothing much to dislike.Very good product. Review collected by and hosted on G2.com. What problems is IRIS Clarity solving and how is that benefiting you? RIS Clarity solves the problem of background noise during calls, ensuring clear and professional communication. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AM Allan M. Mid-Market (51-1000 emp.) 3/19/2024 "Almost 2 years in and IRIS Clarity still amazes me." 5/5 What do you like best about IRIS Clarity? The team at IRIS couldn't be more helpful, they're always on hand to offer support on the product and more importantly they'll take on feedback you provide and act upon it. From an admin perspective, it's very easy to implement across multiple sites and geographies, we recently moved to a station-based login approach which was a game changer. The product itself is extremely powerful, it doesn't matter how noisy the customer's environment is, the end user will be oblivious to it. Review collected by and hosted on G2.com. What do you dislike about IRIS Clarity? An API would be useful but definitely not something that would detract me from using IRIS Clarity Review collected by and hosted on G2.com. What problems is IRIS Clarity solving and how is that benefiting you? Staff morale: Less frustrating calls with customers impacted by a noise office environment Productivity: Calls will have a reduced handling time as both parties aren't having to talk over background noise Customer experience: It's difficult to deliver good customer service if there's distracting and unwanted background noise however with Clarity the conversation is crystal clear making it easier for our staff to deliver a top quality customer service. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ND Nicole D. Director of Customer Care Mid-Market (51-1000 emp.) 3/1/2024 "Tool No Contact Center Should Be Without!" 5/5 What do you like best about IRIS Clarity? IRIS has enhanced our interactions with our customers, by reducing noise interference and the need for repetition. Our unique customer base is that of a more "mature" customer that sometimes struggles to hear, and when you add in background noise - if its from a neighboring agent or the customers soaps on in the background - it can cause for unwanted customer friction. IRIS clarity makes all that go away for a streamlined conversation where each party can easily hear the other. Review collected by and hosted on G2.com. What do you dislike about IRIS Clarity? There is nothing not to like about IRIS. They are great to work with, they make it super easy. All of it is great! The agent doesnt even have to do anything to make it work it just works all time time. Review collected by and hosted on G2.com. What problems is IRIS Clarity solving and how is that benefiting you? IRIS is helping our agents and our "mature" customs hear one another better, making for a better experience for our agents and most importantly our customers. It reduces the need for repetition, and as a benefit also reduced our average talk time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic KM Kateri M. Mid-Market (51-1000 emp.) 2/29/2024 "Unbelievably easy to use." 5/5 What do you like best about IRIS Clarity? The team is really great and the product is fantastic. I love that it's noise reducing on both ends of the call. Call centers can sometimes get loud and IRIS Clarity is able to help solve that issue. Review collected by and hosted on G2.com. What do you dislike about IRIS Clarity? SSO by nature can be a little clunky but with clear directions, we were able to launch to a large pool. Review collected by and hosted on G2.com. What problems is IRIS Clarity solving and how is that benefiting you? IRIS Clarity is solving the issue of a noisy call center. With peak volumes, it can lead to friction with the customer and longer call times since they're having to repeat themselves due to the noise. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT Verified User in Telecommunications Enterprise (\> 1000 emp.) 3/16/2024 "Brilliant App, makes our work so much better" 4.5/5 What do you like best about IRIS Clarity? Clarity gives me as a manager the freedom to raise my voice across the calling floor and have it carry to reach everyone without the wory of upsetting a customer on a call nearby to me. this makes my job much faster and efficiant and much better for building morale on the floor. Review collected by and hosted on G2.com. What do you dislike about IRIS Clarity? nothing much to dislike, sometimes when the headset is not plugged in properly it will still show as active and will make the agent think everything is fine and thus give them a silent call. Review collected by and hosted on G2.com. What problems is IRIS Clarity solving and how is that benefiting you? the amount of noice picked up on calls - making it easier for customers to hear and understand the information given - this increases QA and customer satisfaction in the long run Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Don M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Don M.") DM Don M. Mid-Market (51-1000 emp.) 3/19/2024 "Life saver for hybrid open office area" 5/5 What do you like best about IRIS Clarity? Easy to use. Works well. Incereases my flexibility to work from anywhere with no concerns about background noise. Review collected by and hosted on G2.com. What do you dislike about IRIS Clarity? Nothing really to complain about. Solid product. Review collected by and hosted on G2.com. What problems is IRIS Clarity solving and how is that benefiting you? Allows me to work from anywhere. Increases the overall quality of my zoom, meet or teams meetings. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JG Jim G. Mid-Market (51-1000 emp.) 3/19/2024 "Very good product" 4.5/5 What do you like best about IRIS Clarity? the clarity and ease of use. Simple to setup. Review collected by and hosted on G2.com. What do you dislike about IRIS Clarity? nothing. it's perfect. no issues found. does waht it says on the tin. Review collected by and hosted on G2.com. What problems is IRIS Clarity solving and how is that benefiting you? Loud office and background noise Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Pricing Options Pricing provided by IRIS Clarity. ### Annual Individual / SME £6.50 1 Users Per Year ### Monthly Individual / SME £9.50 1 Users Per Month ### Enterprise Contact Us [ View More Pricing Information ](https://www.g2.com/products/iris-clarity/pricing) IRIS Clarity Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_adb545a85cfd3131692c653fd1f9690a/krisp.png "Product Avatar Image") Krisp 4.7/5(1,571) [ Compare Now ](https://www.g2.com/compare/iris-clarity-vs-krisp) ##### ##### IRIS Clarity Features Ambient Noise Cancellation Outside Noise Cancellation [ View More Features ](https://www.g2.com/products/iris-clarity/features) ##### Categories on G2 [Noise Cancellation](https://www.g2.com/categories/noise-cancellation) ##### Explore More [Is NEOGOV worth it for HR management at higher education institutions?](https://www.g2.com/discussions/is-neogov-worth-it-for-hr-management-at-higher-education-institutions)[What is the top-rated job description management software for enterprises?](https://www.g2.com/discussions/what-is-the-top-rated-job-description-management-software-for-enterprises)[Which RO-I software has the best reviews](https://www.g2.com/discussions/which-ro-i-software-has-the-best-reviews) [Top client onboarding platforms with analytics dashboards](https://www.g2.com/discussions/top-client-onboarding-platforms-with-analytics-dashboards)[Top-rated purchasing apps for medium-sized companies](https://www.g2.com/discussions/what-are-the-top-rated-purchasing-apps-for-medium-sized-companies)[Which CAD viewers handle large, complex models without lag while still maintaining strong DWG file compatibility?](https://www.g2.com/discussions/which-cad-viewers-have-the-cleanest-most-lightweight-interface-while-still-delivering-professional-grade-viewing-for-dwg-step-and-3d-files) [Show MoreShow Less](javascript:void(0);)