IRIS Clarity Reviews & Product Details

The best aspect of IRIS Clarity is how effortlessly it fits into our day-to-day workflow. The setup is almost seamless since it functions as a universal virtual audio device, which makes it compatible with any VoIP platform or conferencing tool we use. It removes background noise smoothly while still preserving the natural tone of human speech, so our calls consistently sound crisp and professional. Review collected by and hosted on G2.com.

While IRIS Clarity does a great job removing background noise, it can sometimes handle softer or lower-pitched voices a bit too aggressively. When that happens, speech may come across slightly metallic, muffled, or distant, and some of the natural nuance in the voice gets lost. A little more granular control over the suppression levels would make the overall experience better. Review collected by and hosted on G2.com.

I like how IRIS Clarity effectively reduces background noise and surrounding distractions, allowing me to focus better during meetings and conversations. It helps make voices clearer and communication smoother, especially when working in a noisy environment. Review collected by and hosted on G2.com.

IRIS Clarity is helpful in reducing background noise, but when using certain headsets, the audio can become noticeably quieter. Improving compatibility with different headset models would help maintain consistent volume and clear audio while still effectively reducing surrounding noise. Review collected by and hosted on G2.com.

I use IRIS Clarity to get more concise information from our clients and clearer communication from them to us. I like that it works, is simple to use, and does exactly what it says on the tin. I can toggle it on and off to reduce background noise, rather than asking a client to move to another room. According to the figures, it handles background noise 90% of the time. The IRIS team also worked with our third-party company to make setup as smooth as possible. Review collected by and hosted on G2.com.

IRIS Clarity can crash on odd occasions, and I’d like the error messages to explain in simple terms how to resolve the issue, such as telling me to restart IRIS Clarity. I’d also like to know what important updates include and be able to install them without restarting my PC or laptop. The initial setup wasn’t straightforward because we used Microsoft Entra and needed a lot of background coding, though the IRIS team worked with our third-party company to make it as smooth as possible. Review collected by and hosted on G2.com.

I appreciate IRIS Clarity’s microphone noise cancellation. It reduces background noise and keeps audio clear during online lessons, which helps tutors communicate with students and makes teaching feel more seamless. I also find the application easy to use. Review collected by and hosted on G2.com.

When the IRIS Speaker is activated, our tutors can’t change the audio output, and the volume is lowered. We don’t really use the speakers, so we’ve disabled the feature to avoid volume issues. Review collected by and hosted on G2.com.

I like the voice clarity and noise reduction. It works best when talking to a client who is outside; it reduces background noise and helps avoid misunderstandings during conversations. I also found IRIS Clarity very easy and simple to set up. Review collected by and hosted on G2.com.

I think the dashboard side could be improved. Instead of assigning tags one by one, I’d like to create a group and assign users to that group. For the app itself, I think it's better to have an automatic app update instead of manually installing the new version of the app. Review collected by and hosted on G2.com.

I think the clarity is what makes IRIS Clarity impressive. When we listen back to the calls or hear comments from our customers, our conversations are clear and understood, which is vital in our area of business, customer protection, to avoid any misunderstanding or mishearing. Additionally, setting up IRIS Clarity was very easy with the team's support, and they've been available to us virtually all the time, making the relationship great. I would rate IRIS Clarity a 10 as it is a no-brainer for the customer services industry, especially with agents in close proximity to each other, helping us hear our customers clearly without interruptions from colleagues or background noise, supporting a seamless customer journey. Review collected by and hosted on G2.com.

I think we're working with IRIS Clarity in regards to reporting and what that looks like. So I think that is a bespoke area for us that we'd like to use more and maybe try and evolve a little bit better. Review collected by and hosted on G2.com.

Operating within a contact centre–driven environment, Iris Clarity delivers the essential noise-cancelling capabilities needed to support clear customer communication, enhance service quality, and improve efficiencies across both inbound and outbound calls on a daily basis.

The platform is highly user-friendly and intuitive, making adoption seamless for our teams. In addition, the Iris Clarity development and support teams have been excellent — responsive, knowledgeable and consistently providing quick turnaround times. Review collected by and hosted on G2.com.

There is nothing to dislike about Iris Clarity. Review collected by and hosted on G2.com.

This tool is effective at reducing the amount of background noise that gets picked up in our call center, making conversations clearer. Review collected by and hosted on G2.com.

We use a MAC environment, and unfortunately, the app is not stable, which negatively impacts our daily adoption and usage. Review collected by and hosted on G2.com.

IRIS Clarity is a great product—easy to use and very effective. It significantly reduces background noise, making communication clearer and more professional. This is especially helpful in the BPO industry, where clear voice quality is essential for customer interactions. Review collected by and hosted on G2.com.

nothing much to dislike.Very good product. Review collected by and hosted on G2.com.

The team at IRIS couldn't be more helpful, they're always on hand to offer support on the product and more importantly they'll take on feedback you provide and act upon it.

From an admin perspective, it's very easy to implement across multiple sites and geographies, we recently moved to a station-based login approach which was a game changer.

The product itself is extremely powerful, it doesn't matter how noisy the customer's environment is, the end user will be oblivious to it. Review collected by and hosted on G2.com.

An API would be useful but definitely not something that would detract me from using IRIS Clarity Review collected by and hosted on G2.com.