IRIS Clarity Reviews & Product Details

I think the clarity is what makes IRIS Clarity impressive. When we listen back to the calls or hear comments from our customers, our conversations are clear and understood, which is vital in our area of business, customer protection, to avoid any misunderstanding or mishearing. Additionally, setting up IRIS Clarity was very easy with the team's support, and they've been available to us virtually all the time, making the relationship great. I would rate IRIS Clarity a 10 as it is a no-brainer for the customer services industry, especially with agents in close proximity to each other, helping us hear our customers clearly without interruptions from colleagues or background noise, supporting a seamless customer journey. Review collected by and hosted on G2.com.

I think we're working with IRIS Clarity in regards to reporting and what that looks like. So I think that is a bespoke area for us that we'd like to use more and maybe try and evolve a little bit better. Review collected by and hosted on G2.com.

Operating within a contact centre–driven environment, Iris Clarity delivers the essential noise-cancelling capabilities needed to support clear customer communication, enhance service quality, and improve efficiencies across both inbound and outbound calls on a daily basis.

The platform is highly user-friendly and intuitive, making adoption seamless for our teams. In addition, the Iris Clarity development and support teams have been excellent — responsive, knowledgeable and consistently providing quick turnaround times. Review collected by and hosted on G2.com.

There is nothing to dislike about Iris Clarity. Review collected by and hosted on G2.com.

This tool is effective at reducing the amount of background noise that gets picked up in our call center, making conversations clearer. Review collected by and hosted on G2.com.

We use a MAC environment, and unfortunately, the app is not stable, which negatively impacts our daily adoption and usage. Review collected by and hosted on G2.com.

IRIS Clarity is a great product—easy to use and very effective. It significantly reduces background noise, making communication clearer and more professional. This is especially helpful in the BPO industry, where clear voice quality is essential for customer interactions. Review collected by and hosted on G2.com.

nothing much to dislike.Very good product. Review collected by and hosted on G2.com.

The team at IRIS couldn't be more helpful, they're always on hand to offer support on the product and more importantly they'll take on feedback you provide and act upon it.

From an admin perspective, it's very easy to implement across multiple sites and geographies, we recently moved to a station-based login approach which was a game changer.

The product itself is extremely powerful, it doesn't matter how noisy the customer's environment is, the end user will be oblivious to it. Review collected by and hosted on G2.com.

An API would be useful but definitely not something that would detract me from using IRIS Clarity Review collected by and hosted on G2.com.

IRIS has enhanced our interactions with our customers, by reducing noise interference and the need for repetition. Our unique customer base is that of a more "mature" customer that sometimes struggles to hear, and when you add in background noise - if its from a neighboring agent or the customers soaps on in the background - it can cause for unwanted customer friction. IRIS clarity makes all that go away for a streamlined conversation where each party can easily hear the other. Review collected by and hosted on G2.com.

There is nothing not to like about IRIS. They are great to work with, they make it super easy. All of it is great! The agent doesnt even have to do anything to make it work it just works all time time. Review collected by and hosted on G2.com.

The team is really great and the product is fantastic. I love that it's noise reducing on both ends of the call. Call centers can sometimes get loud and IRIS Clarity is able to help solve that issue. Review collected by and hosted on G2.com.

SSO by nature can be a little clunky but with clear directions, we were able to launch to a large pool. Review collected by and hosted on G2.com.

Clarity gives me as a manager the freedom to raise my voice across the calling floor and have it carry to reach everyone without the wory of upsetting a customer on a call nearby to me. this makes my job much faster and efficiant and much better for building morale on the floor. Review collected by and hosted on G2.com.

nothing much to dislike, sometimes when the headset is not plugged in properly it will still show as active and will make the agent think everything is fine and thus give them a silent call. Review collected by and hosted on G2.com.

Easy to use. Works well. Incereases my flexibility to work from anywhere with no concerns about background noise. Review collected by and hosted on G2.com.

Nothing really to complain about. Solid product. Review collected by and hosted on G2.com.

the clarity and ease of use. Simple to setup. Review collected by and hosted on G2.com.

nothing. it's perfect. no issues found. does waht it says on the tin. Review collected by and hosted on G2.com.