# IRIS Clarity Reviews **Vendor:** IRIS Audio Technologies **Category:** [Noise Cancellation Software](https://www.g2.com/categories/noise-cancellation) **Average Rating:** 4.9/5.0 **Total Reviews:** 14 ## About IRIS Clarity IRIS Clarity is an AI-powered software solution that eliminates distracting background noise from both sides of your VoIP and customer calls, no matter where they’re taking place. IRIS Clarity also removes noise from your recordings to improve transcription accuracy and post-call analytics. In driving the focus back to the conversation, IRIS Clarity reduces AHT, increases customer satisfaction, and improves employee retention. Game changing features include bi-directionality, echo cancellation, background noise level control, and high performance mode to help your call centre drive clearer calls and better conversations. - Immediate ROI: 11% reduction in AHT, 53% reduction in sound-proofing costs, 27% less repetition - Bi-directional: Our voice isolation technology effectively eliminates noise on both sides of a call - Echo cancellation: Remove echo and feedback, particularly when using computer speakers or speakerphone - Background noise controls: Adjust background noise levels for times when you actually want to hear it, like troubleshooting a beeping product - Default audio device: Run all audio on your device through IRIS Clarity to ensure it works on any VoIP or meeting platform - High-performance mode: Turn on high-performance mode for improved voice isolation at a slightly higher CPU usage. Note: CPU usage will never exceed 10%. - Centralised user management: Add, remove, and update user permissions directly from your IRIS portal IRIS Clarity is compatible with all leading call systems and platforms, including Genesys, Avaya, Amazon Connect, and RingCentral, as well as video conferencing apps such as Zoom, Google Meet, and Microsoft Teams. You can embed IRIS Clarity directly within your server, VoIP, or audio platform with our fully customizable SDK, or use the app on your Windows and Mac computers. Find out more at iris.audio. ## IRIS Clarity Reviews ### 1. Crystal Clear Communication, Perfect for Call Centers **Rating:** 5.0/5.0 stars **Reviewed by:** Sandra N. | Head of Customer Protection Contact Centres -UK Digital & Retail at Entain, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about IRIS Clarity?** I think the clarity is what makes IRIS Clarity impressive. When we listen back to the calls or hear comments from our customers, our conversations are clear and understood, which is vital in our area of business, customer protection, to avoid any misunderstanding or mishearing. Additionally, setting up IRIS Clarity was very easy with the team's support, and they've been available to us virtually all the time, making the relationship great. I would rate IRIS Clarity a 10 as it is a no-brainer for the customer services industry, especially with agents in close proximity to each other, helping us hear our customers clearly without interruptions from colleagues or background noise, supporting a seamless customer journey. **What do you dislike about IRIS Clarity?** I think we're working with IRIS Clarity in regards to reporting and what that looks like. So I think that is a bespoke area for us that we'd like to use more and maybe try and evolve a little bit better. **What problems is IRIS Clarity solving and how is that benefiting you?** I use IRIS Clarity in our call center to eliminate background noise, ensuring clear communication between agents and customers, which creates a seamless customer journey. ### 2. Essential Noise-Cancelling with Intuitive Setup and Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah M. | Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 27, 2026 **What do you like best about IRIS Clarity?** Operating within a contact centre–driven environment, Iris Clarity delivers the essential noise-cancelling capabilities needed to support clear customer communication, enhance service quality, and improve efficiencies across both inbound and outbound calls on a daily basis. The platform is highly user-friendly and intuitive, making adoption seamless for our teams. In addition, the Iris Clarity development and support teams have been excellent — responsive, knowledgeable and consistently providing quick turnaround times. **What do you dislike about IRIS Clarity?** There is nothing to dislike about Iris Clarity. **What problems is IRIS Clarity solving and how is that benefiting you?** Clearer customer conversations, fewer repetitions, reduced average handling times and an overall improvement in customer service. Additionally, improved sound and call quality have contributed to greater satisfaction among both customers and staff. ### 3. Crystal-Clear Calls with Impressive Noise Reduction **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2025 **What do you like best about IRIS Clarity?** This tool is effective at reducing the amount of background noise that gets picked up in our call center, making conversations clearer. **What do you dislike about IRIS Clarity?** We use a MAC environment, and unfortunately, the app is not stable, which negatively impacts our daily adoption and usage. **What problems is IRIS Clarity solving and how is that benefiting you?** By reducing the amount of background noise captured during customer calls, the overall customer experience is improved. ### 4. Clear Communication Made Easy with IRIS Clarity **Rating:** 5.0/5.0 stars **Reviewed by:** Brylle S. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2025 **What do you like best about IRIS Clarity?** IRIS Clarity is a great product—easy to use and very effective. It significantly reduces background noise, making communication clearer and more professional. This is especially helpful in the BPO industry, where clear voice quality is essential for customer interactions. **What do you dislike about IRIS Clarity?** nothing much to dislike.Very good product. **What problems is IRIS Clarity solving and how is that benefiting you?** RIS Clarity solves the problem of background noise during calls, ensuring clear and professional communication. ### 5. Almost 2 years in and IRIS Clarity still amazes me. **Rating:** 5.0/5.0 stars **Reviewed by:** Allan M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about IRIS Clarity?** The team at IRIS couldn't be more helpful, they're always on hand to offer support on the product and more importantly they'll take on feedback you provide and act upon it. From an admin perspective, it's very easy to implement across multiple sites and geographies, we recently moved to a station-based login approach which was a game changer. The product itself is extremely powerful, it doesn't matter how noisy the customer's environment is, the end user will be oblivious to it. **What do you dislike about IRIS Clarity?** An API would be useful but definitely not something that would detract me from using IRIS Clarity **What problems is IRIS Clarity solving and how is that benefiting you?** Staff morale: Less frustrating calls with customers impacted by a noise office environment Productivity: Calls will have a reduced handling time as both parties aren't having to talk over background noise Customer experience: It's difficult to deliver good customer service if there's distracting and unwanted background noise however with Clarity the conversation is crystal clear making it easier for our staff to deliver a top quality customer service. ### 6. Tool No Contact Center Should Be Without! **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole D. | Director of Customer Care, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2024 **What do you like best about IRIS Clarity?** IRIS has enhanced our interactions with our customers, by reducing noise interference and the need for repetition. Our unique customer base is that of a more "mature" customer that sometimes struggles to hear, and when you add in background noise - if its from a neighboring agent or the customers soaps on in the background - it can cause for unwanted customer friction. IRIS clarity makes all that go away for a streamlined conversation where each party can easily hear the other. **What do you dislike about IRIS Clarity?** There is nothing not to like about IRIS. They are great to work with, they make it super easy. All of it is great! The agent doesnt even have to do anything to make it work it just works all time time. **What problems is IRIS Clarity solving and how is that benefiting you?** IRIS is helping our agents and our "mature" customs hear one another better, making for a better experience for our agents and most importantly our customers. It reduces the need for repetition, and as a benefit also reduced our average talk time. ### 7. Unbelievably easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Kateri M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about IRIS Clarity?** The team is really great and the product is fantastic. I love that it's noise reducing on both ends of the call. Call centers can sometimes get loud and IRIS Clarity is able to help solve that issue. **What do you dislike about IRIS Clarity?** SSO by nature can be a little clunky but with clear directions, we were able to launch to a large pool. **What problems is IRIS Clarity solving and how is that benefiting you?** IRIS Clarity is solving the issue of a noisy call center. With peak volumes, it can lead to friction with the customer and longer call times since they're having to repeat themselves due to the noise. ### 8. Brilliant App, makes our work so much better **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** March 16, 2024 **What do you like best about IRIS Clarity?** Clarity gives me as a manager the freedom to raise my voice across the calling floor and have it carry to reach everyone without the wory of upsetting a customer on a call nearby to me. this makes my job much faster and efficiant and much better for building morale on the floor. **What do you dislike about IRIS Clarity?** nothing much to dislike, sometimes when the headset is not plugged in properly it will still show as active and will make the agent think everything is fine and thus give them a silent call. **What problems is IRIS Clarity solving and how is that benefiting you?** the amount of noice picked up on calls - making it easier for customers to hear and understand the information given - this increases QA and customer satisfaction in the long run ### 9. Life saver for hybrid open office area **Rating:** 5.0/5.0 stars **Reviewed by:** Don M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about IRIS Clarity?** Easy to use. Works well. Incereases my flexibility to work from anywhere with no concerns about background noise. **What do you dislike about IRIS Clarity?** Nothing really to complain about. Solid product. **What problems is IRIS Clarity solving and how is that benefiting you?** Allows me to work from anywhere. Increases the overall quality of my zoom, meet or teams meetings. ### 10. Very good product **Rating:** 4.5/5.0 stars **Reviewed by:** Jim G. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about IRIS Clarity?** the clarity and ease of use. Simple to setup. **What do you dislike about IRIS Clarity?** nothing. it's perfect. no issues found. does waht it says on the tin. **What problems is IRIS Clarity solving and how is that benefiting you?** Loud office and background noise ### 11. IRIS is exactly what we were looking for. **Rating:** 5.0/5.0 stars **Reviewed by:** Brent K. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about IRIS Clarity?** IRIS Clarity makes a big difference for our remote sales and customer service teams. We have been searching for a tool that is easy to use and integrate. Eliminating noise on both ends of the call has been a huge positive for our team and customers alike. **What do you dislike about IRIS Clarity?** Everything has been working as promised so far. **What problems is IRIS Clarity solving and how is that benefiting you?** Noise Cancellation for our sales and customer service teams. ### 12. hands down the best noise cancelling out thre **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2024 **What do you like best about IRIS Clarity?** Clearly there is no product out there like this.. From loud cafes to loud offices... the sound is clear and perfect **What do you dislike about IRIS Clarity?** where were they 10 years ago... ive been suffering too long;) **What problems is IRIS Clarity solving and how is that benefiting you?** working remote and still be able to have a less distractive call ### 13. Very well put together system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** March 15, 2024 **What do you like best about IRIS Clarity?** Background noise cancelling is extremely useful for a busy work environment **What do you dislike about IRIS Clarity?** When launched the menu stays open and doesn't close unless opened from drop down and then will minimise **What problems is IRIS Clarity solving and how is that benefiting you?** Noisy work environment ### 14. Voice quality beyond imagination **Rating:** 5.0/5.0 stars **Reviewed by:** Vishal P. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2023 **What do you like best about IRIS Clarity?** It is compatible with like any computer system used in today's use. Battery and RAM consumption is very less. We have been using this with zoom meetings for training purposes. Only out trainer had it and we all were able to enjoy it. It can be used with any online meeting platform be it zoom, teams or goto meetings. **What do you dislike about IRIS Clarity?** I don't really see any down side. But there can be more features added like recording, voice modulation. **What problems is IRIS Clarity solving and how is that benefiting you?** Noise cancellation - [View IRIS Clarity pricing details and edition comparison](https://www.g2.com/products/iris-clarity/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+10%3A47%3A11+-0500&secure%5Bsession_id%5D=82f0ec5f-d9ae-4334-a199-8225e4340fa7&secure%5Btoken%5D=3e74977bf17565f680ff041dd390063394dd6f60d547549e8751283f0c24e998&format=llm_user) ## IRIS Clarity Features **Integrations** - Audio Conferencing Integration - Video Conferencing Integration - Webinar Software Integration **Ambient Noise Cancellation** - Acoustic Echo Removal - Room Echo Removal - Outside Noise Cancellation - Background Speech **Agentic AI - Noise Cancellation** - Autonomous Task Execution - Proactive Assistance ## Top IRIS Clarity Alternatives - [Krisp](https://www.g2.com/products/krisp/reviews) - 4.6/5.0 (1,149 reviews) - [Meeami CV MVNS](https://www.g2.com/products/meeami-cv-mvns/reviews) - 4.8/5.0 (2 reviews) - [ai-coustics](https://www.g2.com/products/ai-coustics/reviews) - 3.5/5.0 (10 reviews)