IRIS Clarity is an AI-powered software solution that eliminates distracting background noise from both sides of your VoIP and customer calls, no matter where they’re taking place. IRIS Clarity also removes noise from your recordings to improve transcription accuracy and post-call analytics.
In driving the focus back to the conversation, IRIS Clarity reduces AHT, increases customer satisfaction, and improves employee retention. Game changing features include bi-directionality, echo cancellation, background noise level control, and high performance mode to help your call centre drive clearer calls and better conversations.
- Immediate ROI: 11% reduction in AHT, 53% reduction in sound-proofing costs, 27% less repetition
- Bi-directional: Our voice isolation technology effectively eliminates noise on both sides of a call
- Echo cancellation: Remove echo and feedback, particularly when using computer speakers or speakerphone
- Background noise controls: Adjust background noise levels for times when you actually want to hear it, like troubleshooting a beeping product
- Default audio device: Run all audio on your device through IRIS Clarity to ensure it works on any VoIP or meeting platform
- High-performance mode: Turn on high-performance mode for improved voice isolation at a slightly higher CPU usage. Note: CPU usage will never exceed 10%.
- Centralised user management: Add, remove, and update user permissions directly from your IRIS portal
IRIS Clarity is compatible with all leading call systems and platforms, including Genesys, Avaya, Amazon Connect, and RingCentral, as well as video conferencing apps such as Zoom, Google Meet, and Microsoft Teams. You can embed IRIS Clarity directly within your server, VoIP, or audio platform with our fully customizable SDK, or use the app on your Windows and Mac computers.
Find out more at iris.audio.
Seller
IRIS Audio TechnologiesLanguages Supported
English, Spanish
Product Description
IRIS Clarity is a voice isolation desktop app that uses patented AI software to remove distracting background noises from your online meetings, contact centre calls, and other audio communications in real time and for all participants.
The AI has been trained on thousands of hours of audio, meaning it will remove all the standard noises that interrupt your calls (e.g. coughing, traffic, washing machines, loud colleagues, and keyboard tapping) as well as more unusual noises you may encounter.
Some of IRIS Clarity’s features include zero latency, low CPU requirements, and bi-directionality. This means only one participant needs the software for both participants of a call to enjoy its benefits, which is particularly important for contact centres aiming to improve customer experience.
IRIS Clarity integrates with hundreds of video conferencing apps such as Zoom, Google Meet, and Microsoft Teams, as well as VoIP platforms like RingCentral, 8x8, and Vonage. You can download the app on Windows and Mac OS, server and as an SDK, arming individuals and enterprise across a wide range of use cases.
Overview by
IRIS Audio (The world's most advanced audio AI company)
