Products

Help desk and device inventory for school district IT teams and the staff they support: AI-triaged tickets, 1:1 Chromebook tracking, facilities work orders, a knowledge base and a requester portal in one login, with public prices.

AllSafe IT offers managed IT services & consulting support in Los Angeles, CA, and the nearby regions. We enable small to mid-sized businesses to excel in the digital era. AllSafe IT has a successful history of delivering all-encompassing local IT services. Our managed IT services professionals provide 24/7 server and network security, cloud solutions, IT infrastructure, helpdesk desktop support, proactive maintenance, VOIP solutions, virtual CIO services, and more. By prioritizing preventio

Sysgem Self-Service Password Reset solves the problem of end-users forgetting their Windows login passwords and having to ask the helpdesk or the system administrator to reset it. Users can reset their own passwords after correctly replying to security questions with answers that they have previously defined themselves.

CC4Teams is an AI-powered Omni-Channel Customer Contact solution built for Microsoft Teams. It helps organizations manage customer conversations across Voice, Email, WhatsApp, and WebChat from one connected Microsoft Teams environment. Designed for service, support, sales, helpdesk, and customer-facing teams, CC4Teams brings intelligent routing, queue management, AI Agents, CRM integration, reporting, recording, and supervisor tools together in one solution. Agents can work from the Teams envir

A high frequency of issues can generate an overwhelming number of tickets and incorrect delegation to teams to handle them. This leads to a spike in MTTR (mean time taken to resolve) and a dip in FCR (First Call Resolution). The solution mitigates these issues by training a multi-factor ML model that considers factors like ticket impact, urgency, priority, issue description and other features to predict the most relevant group to resolve a ticket. A pool of models is run through data to select t

AI Helpdesk Pro is an advanced, AI-powered customer support platform designed to streamline and enhance the efficiency of helpdesk operations. By integrating cutting-edge artificial intelligence, it automates routine tasks, provides intelligent ticket management, and delivers real-time analytics, enabling support teams to offer prompt and accurate assistance to customers. Key Features and Functionality: - AI-Powered Ticket Management: Automatically categorizes and prioritizes support tickets b

A high frequency of issues can generate an overwhelming number of help desk tickets and incorrect delegation to teams to handle them. This leads to a spike in MTTR (mean time taken to resolve) and a dip in FCR (First Call Resolution). The solution mitigates these issues by training a multi-factor ML model that considers factors like ticket impact, urgency, priority, issue description and other features to predict the most relevant group to resolve a ticket. A pool of models is run through data t

Taylin Helpdesk is purpose-built for MSPs and IT teams supporting organisations with multiple locations, departments, or branches. Unlike generic helpdesk tools that charge per organisation or per site, Taylin uses a simple per-agent model. Support 5 clients or 50—your cost stays the same. Key features: Three-tier hierarchy: Your MSP → Client organisations → Their sites/branches Unique support email for every organisation and location Group tickets with watchers for incidents affecting multiple

Helpdesk by Virtual Shinobis is a simple customer support ticketing platform built for small businesses and growing teams. It turns incoming support emails into organised tickets so teams can assign conversations, set priorities, add internal notes, manage tags and track customer issues from one shared inbox. Built-in analytics help teams monitor response and resolution performance, while AI-powered ticket overviews make it easier to quickly understand longer conversations. Helpdesk is designed

GetHelpdesk.AI is an AI Receptionist for dental practices, supporting inbound calls, a web chatbot, SMS, and outbound calling. Teams can use it after hours, when staff are busy, or as the first response for incoming calls. Outbound calls support appointment reminders and confirmations, while web chat and SMS provide additional ways to communicate with patients. The software checks appointment availability and applies the practice's scheduling rules, including provider and operatory requirements

SP Customer Service is a next generation business-to-business SharePoint customer service template that is part of a Digital Workplace. Track and manage support issues with a robust Helpdesk system. Drive customer self-service with a knowledge base, documents, forum, announcements, and more, available on the Customer Portal. Manage customers, products, and services throughout the customer life cycle. Measure success with Power BI Dashboards.

InsertChat is a cutting-edge SaaS application designed to revolutionize customer service and engagement for businesses. It seamlessly integrates the formidable AI capabilities of ChatGPT with your business data, offering a customized AI chatbot solution. This powerful combination allows businesses to fully harness their data sources, such as website content, helpdesk information, knowledge bases, documents, YouTube videos, podcasts, and more, to provide intelligent and accurate responses to both

KWI's mobile POS is a native iOS app. Designed to work with Apple devices, KWI's POS is intuitive resulting in reduced training and support costs, and faster onboarding for store associates. It's the only true turnkey omnichannel solution for specialty retail — offering endless aisle which unifies in-store and online for a frictionless customer experiences. Seamless upgrades, hardware sourcing & replacement, and a 24/7/365 helpdesk, plus a designated customer success team.

FuseDesk is a help-desk add-on for Infusionsoft.

One Stop for automation of all HR Processes - An Essential Tool that automates HR Processes, Simplifies human interactions and Delivers applicable insights. GoForHR is a web based HRMS platform that takes care of all your HR needs across the employee lifecycle. Recruitment, Employee Management, Attendance, Leave Management, Payroll, Exit Management, Asset Management, Travel - Expense Management, Helpdesk etc. GoForHR mobile app provides a simple and easy-to-use interface for company users.

Onsite Support is a full ecommerce helpdesk with AI at its core — built specifically for sellers managing support across Amazon, eBay, Walmart, Shopify, WooCommerce, Etsy, TikTok Shop and 50+ more marketplaces. Unlike generic helpdesks, Onsite Support's AI is trained on your actual order data, product catalog, store policies and marketplace rules — so it resolves tickets automatically, not just routes them. Order status, returns, product questions, compatibility issues — handled without an agent

Log, organize, and keep track of customer issues all in one place

Xupport is a helpdesk for teams of any size. Live chat, email and a public form each open the same numbered ticket in one shared inbox, with status, assignee, tags, snooze, merge, SLA and CSAT. Publish a Markdown help center, optionally on your own hostname. The AI assistant answers only from your published articles; if they don't cover the question, a person takes over. Slack on Growth and Scale. Public API and signed webhooks on every plan. Priced per workspace, not per seat. 5-day trial.

Sugester is a blend of CRM, helpdesk and project management features with a one-stop-shop for the needs of SMB: from email and CRM, to task planning, through an embeddable live chat.