# KWI Reviews
**Vendor:** KWI  
**Category:** [Retail POS Systems](https://www.g2.com/categories/retail-pos)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 4
## About KWI
KWI is the industry’s only true omnichannel platform for specialty retailers. KWI helps brands maximize sales by delivering delightful online and in-store shopper experiences using mobile-first and global payment technology. With KWI, retailers execute omnichannel flawlessly with the features that matter most including endless aisle, clienteling, mobile checkout, inventory management, ecommerce and more. KWI offers world class implementation and support services — providing both the tech and humans retailers need to put their customers at the center. KWI serves top brands in the industry such as Pandora, Oscar de la Renta, Bluemercury, Dylan’s Candy Bar, and David Yurman.



## KWI Pros & Cons
**What users like:**

- Users value the **data management capabilities** of KWI, particularly for efficiently loading mass updates of orders. (1 reviews)
- Users value the **data loaders for mass updates** , enhancing efficiency in managing purchase orders and articles. (1 reviews)
- Users value the **efficient mass updates** of purchase orders and articles provided by KWI's inventory management system. (1 reviews)

## KWI Reviews
  ### 1. Helps in managing Sales and product life

**Rating:** 4.0/5.0 stars

**Reviewed by:** Kanika R. | Deputy Manager BD & Operations, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 29, 2025

**What do you like best about KWI?**

data loaders for mass updates of purchase orders and articles

**What do you dislike about KWI?**

PO change functionality needs enhancements.

**What problems is KWI solving and how is that benefiting you?**

Managing my high no. Of sales, PO making and timely update about products

  ### 2. Great Partnership for many years

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nick B. | Directory, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 09, 2022

**What do you like best about KWI?**

Customer Service
Connection to our Rep
Ease of Use
Alignment
Mobile POS
Ipads
Reporting
FileZilla
OMS
ERP
CRM

**What do you dislike about KWI?**

Length of time for new project deployment
Price is a little high
Working on more complete Back Office Look and Feel

**What problems is KWI solving and how is that benefiting you?**

OmniChannel Updates and Ease of Use for our Employees
Updates to Receipts

  ### 3. Good system, needs some updates

**Rating:** 4.5/5.0 stars

**Reviewed by:** Haley C. | SENIOR BUYER, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 23, 2022

**What do you like best about KWI?**

The data loaders, i.e. po loader, article loader, can do things in mass. Mass PO change needs improvements, and some of the functionality of that screen doesn't work properly

**What do you dislike about KWI?**

Having to run a report every time I want to look at something vs just viewing the information in the current screen

**What problems is KWI solving and how is that benefiting you?**

making better informed decisions about product life cycle, ability to see trailing weeks of sales, when it first landed in store by store, etc help inform all product decisions

  ### 4. KWI USER

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 22, 2022

**What do you like best about KWI?**

EASY TO NAVIGATE. GOOGLE SEARCH IS USEFUL.

**What do you dislike about KWI?**

CAN'T ADJUST SETTING FOR VIEWS. ALPHA SIZING IS NOT IN ORDER OF SIZING BUT IS ALPHABETICAL.

**Recommendations to others considering KWI:**

RECOMMEND FOR REPORTING AND ALLOCATIONS

**What problems is KWI solving and how is that benefiting you?**

UPLOADS OF PURCHASE ORDERS INSTEAD OF MANUAL ENTRIES.


## KWI Discussions
  - [What is KWI used for?](https://www.g2.com/discussions/what-is-kwi-used-for)

- [View KWI pricing details and edition comparison](https://www.g2.com/products/kwi/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+10%3A16%3A30+-0500&secure%5Bsession_id%5D=697e634a-ed10-49ef-92f6-0d5d9346eed8&secure%5Btoken%5D=d4d1b93ba75bfb8b578a542be2dc8550c936d242c9f800bdef9b4b6bec2f62b5&format=llm_user)

## KWI Features
**Sales Force Automation**
- Contact & Account Management
- Partner Relationship Mgmt. (PRM)
- Opportunity & Pipeline Mgmt.
- Task / Activity Management
- Territory & Quota Management
- Desktop Integration
- Product & Price List Management
- Quote & Order Management
- Customer Contract Management

**Marketing Automation**
- Email Marketing
- Campaign Management
- Lead Management
- Marketing ROI Analytics

**POS**
- Credit Card Payments
- Barcode Scanning
- Hardware Integration
- Price Adjustments
- Receipts

**Merchandise**
- Merchandise Mix

**Multichannel inventory management**
- Warehouse Inventory Transfer
- Multichannel Inventory Syncing
- Multi-Warehouse Routing

**Order Entry**
- Entry
- Register
- Notifications

**Headless Commerce**
- Decoupling
- REST APIs
- Data Orchestration
- Customization
- Extensibility

**Payment**
- Credit Card Payments
- Loyalty Points
- Digital Wallets
- UPI Payment
- Meal Voucher Redemption
- Gift Voucher Redemption
- Cash Payment
- Installment Payment

**Engagement**
- Live streaming
- Live chat discussions
- Social media
- One-to-one call scheduling
- Omnichannel livestreaming 
- Stream sharing
- Product demonstrations

**Agentic AI - Accounting & Finance**
- Autonomous Task Execution

**Customer Support**
- Case Management
- Customer Support Portal
- Knowledge Base
- Call Center Features
- Support Analytics

**Payments**
- Credit Card Payments
- Partial Payments
- Split Payments
- Discounts
- Voided/Refunded Payments
- Store Credit Allocation
- Tip Adjustments
- Offline Payments
- Multidevice Payment Acceptance
- Next Day Deposits

**Marketing**
- Loyalty Programs
- Email Marketing

**Reporting and Analytics**
- Consumer Behavior
- Shopper Loyalty
- Data Visualization
- Export
- Financial Planning

**Reporting**
- Reports & Analytics
- Data Transfer Tools

**3PL inventory management**
- Client management
- Marketplace connections
- 3PL inventory tracking

**Order Tracking**
- Shipping
- Tracking
- Backorder

**Checkout**
- Barcode Scanning
- Bills/ e-Receipt
- Integration
- Order Booking
- Return/Refund

**Integration**
- Shopping cart
- Social media
- Video analytics tools
- Campaign management tool
- CRM & Data Platform Integration
- Smartphone and DSLR

- API

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Reporting & Analytics**
- Reporting
- Dashboards
- Forecasting

**Employee Management**
- Employee Accounts
- Permissions
- Commission Tracking
- Log/Shift Notes

**Administration**
- Inventory Management
- Employee Management
- Reporting
- E-commerce Integration

**Inventory Management**
- Inventory Tracking
- Inventory Costing
- Product Master
- Inventory Forecasting
- Integrations

**Inventory Management**
- Stock Levels
- Flow Of Goods
- Reserving Goods

**Inventory Management**
- Inventory Control
- Low-stock Alerts
- Product Categorization
- Multilocation Inventory Tracking
- Purchase Orders

**Live selling**
- Social media
- Marketplaces
- Lead capturing and distribution
- E-commerce platform

**Assortment Planning and Optimization**
- Line Planning
- Location clustering
- Product clustering
- Visual assortment

**Agentic AI - E-Commerce Platforms**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Mobile & Social**
- Social Collaboration Features
- Social Network Integration
- Mobile User Support

**Customer Management**
- Loyalty Membership
- Customer Profiles
- Credit Card Filing

**Customer Management**
- Order Status
- Information Access
- Email Notifications

**Reporting and analytics**
- Monitor Store KPIs
- Real-time data
- Exportable Reports
- Remote Reporting

**Analytics**
- Data Capture
- Reporting
- Campaign performance
- Product Insights

**Platform**
- Customization
- Workflow Capability
- User, Role, and Access Management
- Internationalization
- Sandbox / Test Environments
- Document & Content Mgmt.
- Performance and Reliability
- Output Document Generation

**Inventory Management**
- Track Inventory
- Inventory Notifications
- Product Organization
- Multilocation Inventory Tracking

**Subscription Management**
- Payment Data
- Payment Gateway
- Billing
- Automatic Payments

**Customer Management**
- Customer Sales History
- Loyalty Management 
- Customer Accounts

**Generative AI**
- AI Text-to-3D

**Integration**
- Data Import & Export Tools
- Integration APIs
- Breadth of Partner Applications

**Integrations**
- Accounting Integrations
- Inventory Management Integrations
- E-Commerce Integrations

**Team Management**
- Employee Tracking
- Quick Employee Training
- Commission Tracking
- Employee Accounts and Permission
- Staff Scheduling

**Agentic AI - Order Management**
- Adaptive Learning
- Natural Language Interaction

**Analytics**
- Sales Tracking
- Guest Counts
- End of Day Reports

**Help and support**
- 24/7 Phone Support
- Email and Chat Support
- Account History
- Webinars and Session
- Customer Forum

**Generative AI**
- AI Text Generation

**Integration**
- Accounting
- E-commerce
- Multi-store

**Agentic AI - CRM**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Merchandising/Marketing**
- Storefront Design Tools
- Product Visualization
- Recommendations / Personalization
- Promotions and Discounts
- Shopping Cart Abandonment
- Product Reviews
- SEO

**Inventory Management Platform Features**
- Centralized Inventory Database
- Stock History Reporting
- Low Stock Notifications
- Bundles, Kits, & Variants
- Asset Tracking
- Inventory Forecasting
- eCommerce Integrations
- Accounting Integrations
- Data Exporting / Importing

**Omnichannel Features **
- Retail Management
- POS Integration
- Social Media Integration
- Customer Service Integration
- Marketing Tools
- E-commerce Integration
- ERP Integration

**Product Catalog**
- Content Management
- Product Configuration
- Product Search and Filtering
- Intangible Products

**Order Process**
- Checkout Process
- Shipping Options
- Tax Display and Processing
- Payment Processing
- Order Management
- Returns / Refunds
- Inventory Management
- Multi-Channel Fulfillment

**Multi-Channel Support**
- Omnichannel
- Mobile
- Social Commerce
- Customer Service
- Store Locator
- 3rd-Party Store Integration
- B2B

**Platform**
- APIs
- Customization
- Integrations to Add-on Tools
- User Management
- Reporting / Analytics
- Security
- Multi-Site Management
- Admin Access Rights
- Test-to-Product Migration
- Internationalization
- Cross Browser Support
- Performance and Reliability

## Top KWI Alternatives
  - [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) - 4.6/5.0 (1,181 reviews)
  - [Toast](https://www.g2.com/products/toast/reviews) - 4.2/5.0 (350 reviews)
  - [Shopify POS](https://www.g2.com/products/shopify-shopify-pos/reviews) - 4.4/5.0 (352 reviews)