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KWI Reviews & Product Details

KWI is the industry’s only true omnichannel platform for specialty retailers. KWI helps brands maximize sales by delivering delightful online and in-store shopper experiences using mobile-first and global payment technology. With KWI, retailers execute omnichannel flawlessly with the features that matter most including endless aisle, clienteling, mobile checkout, inventory management, ecommerce and more. KWI offers world class implementation and support services — providing both the tech and humans retailers need to put their customers at the center. KWI serves top brands in the industry such as Pandora, Oscar de la Renta, Bluemercury, Dylan’s Candy Bar, and David Yurman.

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KWI

Discussions

KWI Community

Overview by

Lia Pinto

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KWI Media

Our helpdesk is 24/7/365, our experts are in-house and US-based. We have best in class response times so your IT team can focus on your most important strategic business initiatives.

Our POS gives you real time inventory visibility across all channels, including online, drop ship vendors, warehouses, and more. Effortlessly process purchases, returns/exchanges, special orders, and more. Native store to store functionality with the ability to extend to full omnichannel with rul...

All your hardware comes in a box, ready to go. No configuration, no staging and no testing needed. We take care of it all so you don’t have to, including next day replacement if needed.

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KR

Kanika R.

Deputy Manager BD & Operations

Small-Business (50 or fewer emp.)

7/29/2025

"Helps in managing Sales and product life"

4/5

What do you like best about KWI?

data loaders for mass updates of purchase orders and articles Review collected by and hosted on G2.com.

What do you dislike about KWI?

PO change functionality needs enhancements. Review collected by and hosted on G2.com.

NB

Nick B.

Directory

Mid-Market (51-1000 emp.)

6/9/2022

"Great Partnership for many years"

5/5

What do you like best about KWI?

Customer Service

Connection to our Rep

Ease of Use

Alignment

Mobile POS

Ipads

Reporting

FileZilla

OMS

ERP

CRM Review collected by and hosted on G2.com.

What do you dislike about KWI?

Length of time for new project deployment

Price is a little high

Working on more complete Back Office Look and Feel Review collected by and hosted on G2.com.

HC

Haley C.

SENIOR BUYER

Mid-Market (51-1000 emp.)

2/23/2022

"Good system, needs some updates"

4.5/5

What do you like best about KWI?

The data loaders, i.e. po loader, article loader, can do things in mass. Mass PO change needs improvements, and some of the functionality of that screen doesn't work properly Review collected by and hosted on G2.com.

What do you dislike about KWI?

Having to run a report every time I want to look at something vs just viewing the information in the current screen Review collected by and hosted on G2.com.