---
title: Helpdesk ticket classification Reviews
meta_title: 'Helpdesk ticket classification Reviews 2026: Details, Pricing, & Features
  | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Helpdesk ticket classification works for a business like yours.
date_modified: '2024-10-06'
parent_category:
  name: Marketplace Apps
  url: https://www.g2.com/categories/marketplace-apps
---

# Helpdesk ticket classification Reviews
**Vendor:** Mphasis  
**Category:** [AWS Marketplace Software](https://www.g2.com/categories/aws-marketplace)
## About Helpdesk ticket classification
A high frequency of issues can generate an overwhelming number of tickets and incorrect delegation to teams to handle them. This leads to a spike in MTTR (mean time taken to resolve) and a dip in FCR (First Call Resolution). The solution mitigates these issues by training a multi-factor ML model that considers factors like ticket impact, urgency, priority, issue description and other features to predict the most relevant group to resolve a ticket. A pool of models is run through data to select the most generalizable model for the ticket classification task.






- [View Helpdesk ticket classification pricing details and edition comparison](https://www.g2.com/products/helpdesk-ticket-classification/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-02+23%3A07%3A25+-0500&secure%5Bsession_id%5D=e8ad5459-d61e-46c1-9ef5-2abb17b414d0&secure%5Btoken%5D=0afb41d508864fa9eb3ad7c4012b9050850671c67c87158c8ccdd2e6c8e64f9e&format=llm_user)

## Helpdesk ticket classification Features
**Agentic AI - AWS Marketplace**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration