# FuseDesk Reviews
**Vendor:** Asandia  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 4.2/5.0  
**Total Reviews:** 3
## About FuseDesk
FuseDesk is a help-desk add-on for Infusionsoft.




## FuseDesk Reviews
  ### 1. My Honest Review

**Rating:** 4.0/5.0 stars

**Reviewed by:** Daniel S. | Admin, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 19, 2024

**What do you like best about FuseDesk?**

Very usable for a team to access everyone's emails. As a manager, I can keep up with what everyone on my team is doing all at once.

**What do you dislike about FuseDesk?**

It deletes title and cc when you change the template... very annoying... like the most annoying thing ever.

**What problems is FuseDesk solving and how is that benefiting you?**

Getting team members emails done when they aren't in the office.

  ### 2. FuseDesk Makes Cross-Company Communication Easy

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 19, 2024

**What do you like best about FuseDesk?**

I LOVE that I can search through past emails. If someone calls into the company, I can easily see their communication history, even if it wasn't with me. This helps me solve their issues quicker.

**What do you dislike about FuseDesk?**

Email threads are very messy, sometimes repetitive, and often jumbled up. I would love to see these cleaner or crisper.

**What problems is FuseDesk solving and how is that benefiting you?**

The ability to transfer cases when a co worker is out.

  ### 3. FuseDesk is a great software to divvy up emails between coworkers.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 18, 2024

**What do you like best about FuseDesk?**

I like that I can see all emails coming in and that emails are separated amongst my team.

**What do you dislike about FuseDesk?**

FuseDesk deleted your CC'ed email and subject when you click on the template you use. Mutliple emails will show up when you respond or recieve one. Drafts won't save.

**What problems is FuseDesk solving and how is that benefiting you?**

FuseDesk is helping my team respond to all our client's emails promptly. When coworkers are out it's an easy way to jump in and respond for them.



- [View FuseDesk pricing details and edition comparison](https://www.g2.com/products/fusedesk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+14%3A57%3A29+-0500&secure%5Bsession_id%5D=e98a5f21-b94a-40cf-89ee-9c1e420696b3&secure%5Btoken%5D=98b0e0cda1093c4d75c6ab3572e03a1db1510e231ea23055c5c8fd2003e4e3d9&format=llm_user)

## FuseDesk Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

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