Products

Grupo Interastar S.A. de C.V. is a Mexican company specializing in digital transformation solutions, focusing on customer experience (CX and enterprise resource planning (ERP) systems. They offer cloud-based contact center services and business management tools designed to automate operations and enhance communication strategies. By integrating advanced technologies, Grupo Interastar empowers businesses to achieve complete operational visibility and efficiency. Key Features and Functionality:

Mediu, Inc. is a customer experience (CX technology consulting firm dedicated to transforming businesses into CX leaders. Specializing in the Genesys Cloud and Amazon Connect platforms, Mediu offers a comprehensive suite of services, including advisory, professional, and managed services. With over 20 years of expertise, Mediu focuses on optimizing client value by enhancing customer interaction management, ensuring businesses deliver exceptional customer experiences. Key Features and Functional

Iwatsu Electric Co., Ltd. offers comprehensive cloud-based solutions designed to optimize contact center operations. Leveraging decades of experience, Iwatsu provides tailored systems that enhance communication efficiency and customer engagement. Key Features and Functionality: - All-in-One Platforms: Iwatsu's solutions, including "Blue Luna Cloud," "Genesys Cloud CX," and "AVAYA," integrate essential contact center functionalities into a unified platform, facilitating seamless operations. -

Deliberate GmbH specializes in delivering advanced customer service solutions by integrating Genesys Cloud Contact Center technologies. With over a decade of experience, Deliberate offers a comprehensive suite of services, including consulting, system integration, and proprietary software applications, all designed to enhance customer experience and streamline service operations. Their cloud-native approach ensures scalability, agility, and continuous availability, enabling businesses to adapt s

Hadef Information Technology Co. (Hadef IT is a specialized provider of information technology and communication solutions based in Riyadh, Saudi Arabia. With over 17 years of experience, Hadef IT offers a comprehensive range of services tailored to various sectors, including healthcare, education, commercial, and government. The company focuses on delivering superior IT solutions that are customized to meet the unique requirements of each client, aiming to build long-term relationships through

Managing the contact center agents' profile data across multiple platforms is a big challenge. The manual works of agent provisioning, daily change exercises, license recovery, decommissioning, skill level synchronization on usage are time-consuming, tedious, and expensive for businesses. Managing ID and access within a contact center are more complicated by profile data and prerequisites that vary from application to application. Automating the onboarding and off-boarding processes in contact

ESMT Consulting Sa de CV specializes in delivering comprehensive customer service management solutions, guiding businesses from strategic planning to 24/7 operational support. By leveraging platforms like Genesys Cloud CX, ESMT enables companies to offer personalized customer experiences across various channels, including phone, chat, email, messaging apps, and social media. Key Features and Functionality: - Voice Channel Management: Efficient handling of telephone interactions. - Digital Cha

MNET LLC is a specialized firm offering comprehensive advisory, technology implementation, and integration services, particularly focusing on Unified Communications as a Service (UCaaS and Contact Center as a Service (CCaaS solutions. With a team of experienced professionals, MNET delivers tailored strategies to enhance contact center functionalities, ensuring seamless communication and operational efficiency for businesses. Key Features and Functionality: - Advisory Services: MNET provides in

CloudCX Ltd specializes in automating contact center operations to enhance customer experience and operational efficiency. Their flagship product, QuickTest, offers proactive monitoring of Interactive Voice Response and digital channels, ensuring consistent and high-quality customer interactions. Additionally, their OneCG solution streamlines the implementation and maintenance of Genesys applications, reducing time to market and minimizing errors. Key Features and Functionality: - Proactive C

Electroline Data Communications Inc. (EDCi is a provider of innovative IT and communication solutions, dedicated to enhancing business operations through advanced technology. With over 45 years of experience, EDCi specializes in delivering tailored services that align with clients' unique goals, ensuring scalability, efficiency, and reliability. Key Features and Functionality: - Healthcare Contact Center Solutions: EDCi offers specialized services for healthcare contact centers, including EHRC

M-Talk is an advanced chat system optimized for contact center operations, enabling seamless integration of web, LINE, and proprietary app inquiries into a unified management platform. By connecting with Genesys Cloud, M-Talk facilitates a cohesive support experience by integrating sophisticated chat capabilities with telephony services. This integration allows for efficient agent status management and consolidated reporting, providing a comprehensive overview of all communication channels. Ke

Whispa is an AI-powered assistant designed to enhance customer support within the financial services sector. By integrating seamlessly with existing tools, Whispa provides real-time compliance guardrails, live guidance, and instant coaching during customer interactions. This lightweight solution ensures that every call remains effective and compliant without the need for complex integrations or prolonged implementation periods. Key Features and Functionality: - Live Compliance Guardrails: Offe

Salesforce Consulting and Implementation Practice.

CX Advocates is a boutique consulting firm specializing in tailored contact center solutions that enhance customer experience and operational efficiency. Founded in September 2020 by Altaf Gosla and Wayne Miller, the company was established to address the unique needs of clients often underserved by generic service providers. With a focus on delivering with empathy, CX Advocates collaborates closely with businesses to implement innovative strategies that drive success. Key Features and Function

Sabio Ltd, a leading Genesys Gold partner in Europe, specializes in leveraging the Genesys platform to address diverse customer service challenges. With operations in the UK, France, the Netherlands, and Spain, Sabio assists businesses in migrating to the cloud and managing extensive deployments of Genesys Engage. Their expertise ensures that organizations can fully utilize Genesys' capabilities to enhance customer experience strategies. Key Features and Functionality: - Consultancy: Sabio's s

Probe CX is a global leader in customer experience and business process outsourcing services, dedicated to enhancing client interactions through a blend of human expertise and technological innovation. With over 40 years of experience, Probe CX designs scalable, end-to-end CX solutions tailored to the unique challenges of clients across various industries, including government, transport and logistics, utilities, telecommunications, banking, and financial services. Key Features and Functionali

Voxist Enterprise is a comprehensive speech AI solution designed for organizations that prioritize data sovereignty and require on-premise deployment. It integrates speech recognition, real-time translation, and neural voice synthesis into a single, cohesive stack that operates entirely within an organization's infrastructure, eliminating the need for external cloud services. This ensures that sensitive data remains within the organization's control, addressing the stringent compliance requireme

Mouyobox is a marketing and technology company dedicated to generating high-impact results, primarily for e-commerce, banks, consumer goods companies, and general service sales. We offer digital advertising campaign implementation services on different platforms, as well as software development and marketing of specialized software in Marketing Automation, Ecommerce, Chatbots, and sales software such as CRM or Call Center software. Mouyobox can help companies reach the Hispanic market in the Uni

OneCG For the first time, it is possible to install Genesys applications, upgrade, promote application deployment and configurations automatically from one environment to next without worrying that something could fail. One Connect - OneCG connects to any number of Genesys platforms. It quickly discovers the platforms and provides a view on the number of servers and hosts. With a simple drag and drop function, users can take applications from App section and place it in any server/host. It crea

Servicios en Tecnología de la Información del Ecuador C.A. es una empresa ecuatoriana con más de 25 años de experiencia en la implementación de soluciones de Contact Center y automatización de procesos de servicio al cliente. Desde su fundación en 1995, SETEINFO se ha especializado en ofrecer servicios que incluyen la simplificación, semi automatización y automatización de procesos de atención al cliente, ventas, gestión de cartera, inteligencia de negocios y fidelización. La empresa ha trabajad