ESMT Consulting Sa de CV Reviews & Provider Details

ESMT Consulting (ESMTcx) is a Genesys Elite Partner, Reseller Partner and Professional Services Partner since 2012, as both Reseller Partner and Professional Services Partner. We help companies in Latin America implement, migrate to and get more value from Genesys Cloud CX, covering the full cycle: strategy, licensing, implementation, integrations, training and 24/7 support. With more than 2,200 projects delivered and 68 Genesys certifications, our team works with voice, digital channels (WhatsApp, web messaging, email and social media), AI-powered automation and bots, workforce engagement, reporting and analytics, and integrations with CRM and business systems. Genesys has published joint customer stories with ESMT Consulting, including BAC, the leading financial group in Central America (2,661 agents in six countries, migrated from on-premise Genesys Engage to Genesys Cloud), and ThunderNet, a telecommunications provider in Venezuela that increased agent productivity and customer satisfaction by 60%. We have offices in the USA, Mexico, Venezuela, Colombia, Chile and Brazil, and provide service in Spanish, English, Portuguese and Chinese.