CloudCX Ltd

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CloudCX Ltd specializes in automating contact center operations to enhance customer experience and operational efficiency. Their flagship product, QuickTest, offers proactive monitoring of Interactive Voice Response and digital channels, ensuring consistent and high-quality customer interactions. Additionally, their OneCG solution streamlines the implementation and maintenance of Genesys applications, reducing time to market and minimizing errors. Key Features and Functionality: - Proactive CX Monitoring: Automated scheduling of tests to detect and address issues before they impact customers. - Load Testing: Ensures contact centers can handle peak demand by testing interactions with other applications. - Automated Genesys Migration: Facilitates swift migration of Genesys platforms, whether on-premises or to private cloud environments. - Improved Change Management for Genesys Engage: Provides clear visibility of all changes, integrates with CICD pipelines, and packages changes across environments. - Agent Onsite Testing: Simulates real agent behavior within local environments to validate call quality, routing, and desktop performance before going live. Primary Value and Solutions: CloudCX's solutions address the critical need for reliable and efficient contact center operations. By automating testing and monitoring processes, they help businesses reduce time to market, enhance customer experience, and minimize risks associated with errors and downtime. This leads to increased opportunities for innovation, quality customer interactions, and boosted revenue through recaptured value from abandoned calls.