blinkyDings

0 reviews

BlinkyDings is a special add-on which signals the current Genesys status of agents and informs about incoming interactions. Signaling takes place visually by use of an external USB light (Kuando Busylight) and by on-screen desktop notifications, even when working in another browser window.

deliberate GmbH

0 reviews

Deliberate GmbH specializes in delivering advanced customer service solutions by integrating Genesys Cloud Contact Center technologies. With over a decade of experience, Deliberate offers a comprehensive suite of services, including consulting, system integration, and proprietary software applications, all designed to enhance customer experience and streamline service operations. Their cloud-native approach ensures scalability, agility, and continuous availability, enabling businesses to adapt swiftly to evolving customer demands. Key Features and Functionality: - Omnichannel Accessibility: Facilitates seamless customer interactions across various channels, including voice, chat, email, and social media. - Integrated Cloud PBX: Provides unified communication functions within the cloud environment, eliminating the need for separate PBX systems. - Comprehensive Reporting: Offers real-time insights into key performance indicators, aiding in informed decision-making. - AI and Bot Integration: Leverages artificial intelligence to automate routine tasks and enhance customer engagement. - CRM Integration: Effectively utilizes existing customer data to personalize interactions and improve service quality. Primary Value and Solutions Provided: Deliberate GmbH addresses the challenges of digital transformation in customer service by offering scalable and future-proof solutions that require minimal operational effort. Their services enable businesses to focus more on customer engagement rather than system maintenance. By providing a holistic approach that combines cutting-edge technology with deep industry expertise, Deliberate ensures that companies can deliver exceptional customer experiences, thereby fostering satisfaction and loyalty.