Probe CX

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We are a leading customer experience organisation, operating across the Pacific, Asia, North America and Africa. We design and deploy solutions anchored around the delivery of exceptional customer experiences through our Customer Management, Consulting and Intelligent Automation businesses.

Probe Group Pty Ltd

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Probe CX is a global leader in customer experience and business process outsourcing services, dedicated to enhancing client interactions through a blend of human expertise and technological innovation. With over 40 years of experience, Probe CX designs scalable, end-to-end CX solutions tailored to the unique challenges of clients across various industries, including government, transport and logistics, utilities, telecommunications, banking, and financial services. Key Features and Functionality: - Managed & Outsourced Services: - Contact Center Operations: Comprehensive services encompassing customer service, revenue generation, loyalty and retention, recovery and hardship management, contact center as a service, and technical helpdesk support. - Digital Operations: Expertise in social media management, messaging, content curation, and search engine optimization and search engine marketing . - Technology & Transformation Services: - CX & Operations Strategy: Development of customer experience strategies and designs, customer intent analysis, journey improvement, and lean process enhancement. - Digital Services: Implementation of natural language processing , biometrics, real-time speech analytics, and intelligent automation solutions, including robotic process automation , chatbots, and intelligent document processing. - Technology Services: Provision of Genesys Cloud solutions, service management, knowledge management, workforce planning and optimization. - Data & AI: Utilization of artificial intelligence and machine learning, generative AI, advanced analytics, decisioning, and data visualization to drive insights and efficiency. Primary Value and Solutions Provided: Probe CX empowers organizations to achieve their CX transformation goals by integrating digital innovation with a people-first approach. By understanding the challenges faced by clients, their employees, and customers, Probe CX delivers tailored solutions that enhance customer interactions, improve operational efficiency, and drive tangible business results. Their commitment to continuous improvement and adaptability ensures clients remain competitive and set new standards for service excellence.