Products

Make Your Contact Center a Satisfying and Secure Experience for Customers. Your customers want a great experience when they contact you. If you want to offer a more personal, satisfying and secure contact center operation, you've come to the right place.

Designed for your business. Rapidly deploy with move-in ready solutions, or quickly customize. From single cabinet to multi-Megawatt deployment, we've got you powered for success.

nimbus Connect, part of the nimbus suite of products, is powered by a highly configurable and easy-to-use SaaS solution which delivers system controls to empower agents to better serve their customers and guarantee regulatory compliance. By facilitating optimised workforce connectivity with United States awarded Patented Access Controls (PAC) for platform control of telephony software, nimbus Connect transforms your end-of-life enterprise technology into the contact centre of the future.

Automation & insights of “Voice of Customer” Automate your call monitoring process with intuitive Contiinex Auto Audit Combining voice to text and speech analytics with AI & machine learning capabilities to extract critical business insights from every customer conversation Monitor 100% of customer conversations, flag & reduce any Compliance & Risk Vulnerabilities real time

Premier CX is an award-winning creative customer touch point agency that reduces costs and increases customer contact opportunities for brands and businesses across every sector.

Compass by Chordia is a conversation intelligence solution that helps customer-facing teams evaluate and act on evidence from customer conversations at full scale. It connects to existing CCaaS, CRM, help desk, video conferencing, and VoIP systems including Five9, HubSpot, Nextiva, NiCE, Salesforce, Zoom, Microsoft Teams, Google Meet, RingCentral, and more. It analyzes 100% of customer interactions across more than 80 languages, evaluating human and AI agents against the same criteria. Built fo

Monitor 100% of your calls automatically. Surface quality issues, agent performance trends, and compliance risks in any language.

Decimal provides AI support engineers for technical teams. It helps software companies investigate customer issues using connected code, logs, documentation, past tickets and other product context. Investigations bring findings and supporting sources into the support workflow, alongside a draft reply that a teammate can review and edit before sending. Decimal works with existing helpdesks, including Zendesk, Intercom, Plain and Pylon. Teams can configure reply instructions and choose what

SegnalaChi is a cloud whistleblowing platform by One AM (ISO 9001 and ISO/IEC 27001 certified), compliant with Italian Legislative Decree 24/2023 and EU Directive 2019/1937, for public bodies, companies with 50+ employees, Model 231 entities and groups. Reporters submit anonymous written or voice reports without registering: voices are altered and attachment metadata is stripped automatically. A unique code lets them check the status and chat confidentially with the case handler, disclosing thei

RingBook AI is an AI phone receptionist built for HVAC and plumbing contractors in Canada. It answers every call on the first ring, any hour of the day, qualifies the caller, and books the job directly into the calendar rather than taking a message for someone to return later. Most missed contractor calls happen at night and on weekends, which is exactly when emergency jobs come in and when a caller will simply dial the next shop. RingBook covers that window without an on-call rotation, and esc

Callsens turns missed calls into qualified leads. It is an AI receptionist for French small businesses that picks up in under 2 seconds, around the clock, and holds a natural conversation in the caller's language. Rather than a generic voice bot, it ships with ready-made playbooks for 15+ trades and professions: a plumber's emergency leak is triaged and escalated by SMS, a law firm's intake stays confidential, a real-estate call books a viewing straight into the calendar. Every conversation end

Zenicall is an AI phone receptionist and voice agent built in Québec City, Canada, for small businesses that miss calls. It answers every call day and night in natural Québec French and English, handles frequently asked questions, books appointments, takes messages, transfers urgent calls to a human and emails a summary of each call to the team. Zenicall is configured for each business's hours, services, protocols and vocabulary, and goes live in 24 to 48 hours. It serves dental clinics, nurse p

Taalk is an advanced conversational AI platform designed to enhance communication and streamline customer interactions. Our AI-powered Conversational Agents will enable businesses to provide personalized support, automate tasks, and engage with customers effectively.

Telenetix’s TxContact is an Omni-channel Contact Center Platform specifically designed and developed to enable Enterprises to engage with their customers seamlessly, track customer interactions over multiple channels by logging every interaction over every channel on a common CRM or a database, and implementing a workflow to streamline a transaction from start to end by assigning tasks to relevant support teams based on pre-defined business rules.

OneXtel is a leading CPaaS (Communication Platform as a Service) provider that offers seamless, end-to-end communication solutions. Our product offering includes channels like SMS, Voice, WhatsApp, Intelligent Chatbot, RCS, IVR and Email services tailored for businesses of all sizes. We take pride in empowering over 600+ enterprises, including esteemed clients like BHEL, Kissht, Rupeek, Capillary, KESCO, Magicpin and many more, to enhance their communication strategies and drive business growth

Digital Messaging & Voice CX Outsourcing Solutions OutPLEX offers a full suite of omnichannel solutions to provide CXaaS to your customers. From traditional voice solutions to the latest in messaging and automation technologies, our engagement experts combine high tech with a human touch to provide seamless experiences resulting in the highest customer satisfaction across the industry. Through an award-winning combination of hiring agents with subject matter expertise in your industry, imp

eFACiLiTY® Helpdesk and Knowledgebase system simplifies service request management by centralizing all configurable details into a unified solution. Our comprehensive helpdesk platform ensures seamless and convenient resolution of support requests for your team. With this system, you can easily track the complete history of actions, events, follow-ups, message exchanges, response times, and user feedback. This valuable information enables analysis and improvement of the helpdesk and calls resolu

calldesk enables contact centers to automate repetitive inbound calls to deliver the best customer experience while optimizing costs. As the European pioneer of AI-powered voice agents (autonomous virtual agents available immediately, 24/7 and without queue time), calldesk enables contact centers to free up thousands of hours to focus their agents on high value-added interactions. Calldesk voice agents are in production in the customer services of COVEA, Enedis, La Poste, OUI.sncf, CNP Assu

Jarabot is an AI-first omnichannel contact center that automates customer support and actively drives revenue. Using native Voicebots, Mailbots, and Chatbots, it resolves up to 75% of routine inquiries instantly and recovers abandoned carts across 90+ languages.

Radical Human Intelligence™️ is a transformative AI platform revolutionizing customer engagement. With cutting-edge, patent-pending technology, it identifies and addresses key challenges, offering a shield against the impact of "cancel culture." The platform introduces the exclusive Cancel Culture Check-Up™️ and Brand Sensitivity Score™️, delivering actionable trend reports for strategic guidance. Radical Human Intelligence™️ empowers brands to redefine strategies intelligently and engage with a