Products

Consolidate event data on the Now Platform for evaluation and action. Streamline your response to telecommunications network issues with machine learning and advanced analytics.

Salesquared's IVR service is an intuitive cloud telephony service helps businesses grow their sales and reduce support response time by optimizing their call management.

Make The Right Call has established its reputation within the Call Centre industry as the “Customer Service Game Changer” and leader in Customer Experience with ongoing innovation, Data Security Awareness, and enhanced Standard Operating Procedures to meet an ever-changing customer behavior in the new norm business environment.

VICIhost is a comprehensive, enterprise-class, open-source contact center solution designed to manage inbound, outbound, and blended communications. It integrates predictive dialing capabilities and supports multiple channels, including phone calls, emails, and website chats, all accessible through a unified agent interface. This flexibility allows agents to operate from virtually any internet-connected location, enhancing operational efficiency and scalability. Key Features and Functionality:

eFlexervices is a 20-year-old business process outsourcing (BPO) company providing exceptional quality and unwavering trust. Our partnership approach to the business allows us to match the right talent to every organization we support. We invest in people to optimize performance and maximize efficiency. We work hard to produce the highest possible results for our partners. Performance is the underlying foundation that drives eFlexervices. We deliver the metrics our partners expect through prope

Omnie is disrupting the customer service industry by introducing an innovative, industry-leading CRM platform. Followed by carefully conducted due diligence and discovery, Omnie customizes each platform to meet all business requirements, while remaining user friendly and design focused. The Omnie platform supports voice, SMS, email, contact form, live chat and social media. For web communications, Omnie offers both live chat and automated customer support via its proprietary software, Omniebot.

The Phone System For Every Team. Sales teams, service teams, management, or teams that do a bit of everything. RocketPhone is the perfect solution. Coach and guide reps in real-time with in-call prompts and action automation.

Global Response is a true contact center, going beyond traditional contact center services to interact with your customers via any channel they choose.

virtualQ is the market leader in Intelligent Waiting-loop and Call-back Services. It specializes in customer experience optimization in the service sector, bringing to the area its unique service solutions. With a product portfolio based on Intelligent Waiting-loop Management and Voice Intelligence (AI), our service tech enterprise creates a customer-oriented digital service world.

AgentHub is a contact center technology solution that uses next-best-action guidance and automation to help agents confidently provide quick and accurate resolution to customer inquiries, simplifying the agent’s job and reducing the guesswork and stress of handling customer calls. The result is specific and measurable improvements in your KPIs in just 90 days.

A command center for your call center agents

NovelVox is the leading contact center solutions provider in the world. We are committed to providing customized contact center solutions through our market-leading unified communication products

Manage agents and call queues with QLive, an on-premise informal contact center solution. QLive's dashboard features include configurable tools to view the call data that matters most to your business. Display the performance of your queues, caller abandonment rates and agent activities with intuitive drag-and-drop navigation.

HelpLook is a knowledge management platform that offers custom GPT chatbot solutions. It enables businesses to create self-service knowledge base, blogs, help centers, and supports document-based AI search and answers. With features like data encryption, customization options, and multilingual support, HelpLook provides a comprehensive knowledge hub experience. Advantages: 1. Customizable Chatbot 2. Multitemplate and Multilingual 3. Personalized Branding Display 4. Intelligent Responsive A

MediaVault Plus is a secure, scalable and affordable way to archive, retrieve and review call recordings, emails and chats. Designed as a highly scalable cloud-based solution, MediaVault can grow with you and handle the demands of small and enterprise-level organizations. It integrates with leading cloud-based call center solutions and offers multiple options to save recordings for retrieval and review. Recordings are stored in Amazon’s AWS Simple Storage Service (S3) providing a secure (AES-256

24-hour/365 multilingual customer support. At IntelligentBee, we deliver AI-enabled, Human-First Customer Care that drives meaningful growth for Tech and SaaS companies around the world. Founded in 2010, we set out to redefine what outsourcing means - by building a people-first culture and delivering exceptional service rooted in empathy, transparency, and innovation. We provide 24/7/365 multilingual customer support, powered by well-trained teams of agents that scale seamlessly with your busine

Intelliverse's Cloud Contact Center is a comprehensive, cloud-based communication solution designed to enhance customer interactions and streamline contact center operations. By integrating advanced telephony features with intelligent call routing and real-time analytics, it empowers businesses to deliver exceptional customer service while optimizing operational efficiency. Key Features and Functionality: - Interactive Voice Response (IVR: Automates routine inquiries, allowing customers to acc

Callflow Cloud PBX is an advanced cloud-based IP-PBX solution with over 50 modules such as call recordings, extended IVR capabilities, advanced call manager, tags and comments, detailed statistics, real time monitoring module, CRM and ERP custom integrations etc. Why Callflow Cloud PBX: • Works on Multiple Devices: WebRTC (desktop), IP Phones, Mobile App. • Enterprise Security – servers in the EU and USA. ISO/IEC 27001. • Built-in Modules for Comprehensive Solutions: Callflow Cloud PBX platform

Starting at only 5 agents! Get real-time visibility for calls in queue, agent availability, call abandonment rates; and other insights with Qcloud. QCloud is a cost-effective call center solution with real-time monitoring, customizable dashboards and analytics that integrate with most UCaaS and UC solutions. From identifying IVR bottlenecks and optimizing call routing to improving agent performance, Qcloud equips your business with the tools to provide exceptional customer service and drive gr

Apex Cloud Telephony is a cloud-based phone system that reduces costs and has all the functionality businesses need to communicate.