# SynXis Voice Agent Reviews
**Vendor:** Sabre  
**Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 1
## About SynXis Voice Agent
A command center for your call center agents




## SynXis Voice Agent Reviews
  ### 1. Great reservations system

**Rating:** 5.0/5.0 stars

**Reviewed by:** Roxana M. | Supervisor, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 21, 2021

**What do you like best about SynXis Voice Agent?**

SynXis Voice Agent is a great reservations tool; it has most of the things you want to handle a reservations line just fine.
a. Migrating from the desktop version to the web-based option was a great decision; the interface looks modern and is faster than the desktop app
b. It can be connected to the properties rewards program and other infarces.
c. I can concentrate a lot of information and have it accessible from every screen of a reservation which is very efficient
d. Looking for reservations is extremely simple; even if you don't have the reservation number, you can do a partial search by using some letters of the name
e. Permissions are customizable depending on the user's profile, which helps maintain order and structure.

**What do you dislike about SynXis Voice Agent?**

I don't know if this happened to all versions. However, I really dislike the 2 step authentication. About a month ago, you could ask Voice Agent to remember you for 30 days, which was awesome, but on the last update, that option was removed, and you have to authenticate a ton of times throughout the day. This is very ineffective because it times out after 20 minutes of non-use, and when you have to start it again, it can take you a few minutes that are very valuable taking calls.

**Recommendations to others considering SynXis Voice Agent:**

Great system to use, and can be connected to almost every other Frond Desk System

**What problems is SynXis Voice Agent solving and how is that benefiting you?**

None at this time.


## SynXis Voice Agent Discussions
  - [What is SynXis Voice Agent used for?](https://www.g2.com/discussions/synxis-voice-agent-what-is-synxis-voice-agent-used-for)
  - [What is SynXis Voice Agent used for?](https://www.g2.com/discussions/what-is-synxis-voice-agent-used-for)

- [View SynXis Voice Agent pricing details and edition comparison](https://www.g2.com/products/synxis-voice-agent/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-30+21%3A46%3A18+-0500&secure%5Bsession_id%5D=299b482e-4cf4-471e-bea8-e5ea9c23faa5&secure%5Btoken%5D=dc49802ecc00ab67ba73b8ff98f34884ac9526bece01988ccff046317d6376bd&format=llm_user)

## SynXis Voice Agent Features
**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution

**Generative AI**
- AI Text-to-Speech

**Workforce Management**
- Call Monitoring
- Performance Evaluation

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Call Recording
- Reporting & Dashboards

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