---
title: Qlive Agent and Queue Management (On-Premise) Reviews
meta_title: 'Qlive Agent and Queue Management (On-Premise) Reviews 2026: Details,
  Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Qlive Agent and Queue Management (On-Premise) works for a business like
  yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 1
  scale: '5'
date_modified: '2026-07-13'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---

# Qlive Agent and Queue Management (On-Premise) Reviews
**Vendor:** Metropolis Corp  
**Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 1
## About Qlive Agent and Queue Management (On-Premise)
Manage agents and call queues with QLive, an on-premise informal contact center solution. QLive's dashboard features include configurable tools to view the call data that matters most to your business. Display the performance of your queues, caller abandonment rates and agent activities with intuitive drag-and-drop navigation.



## Qlive Agent and Queue Management (On-Premise) Pros & Cons
**What users like:**

- Users value the **customization options** in Qlive Agent, allowing tailored solutions for their specific call center needs. (1 reviews)

**What users dislike:**

- Users find the **limited functionality** of Qlive Agent and Queue Management restricts accessibility and efficiency, especially at home. (1 reviews)
- Users find the **lack of mobile compatibility** limits agents' effectiveness, especially during busy calling times from home. (1 reviews)

## Qlive Agent and Queue Management (On-Premise) Reviews
  ### 1. Simplified configuration and supervision of call routing

**Rating:** 4.5/5.0 stars

**Reviewed by:** Sutrisno G. | Software Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 26, 2024

**What do you like best about Qlive Agent and Queue Management (On-Premise)?**

Being a call center manager for a small business, the on-premise version also fits the needs since we have limited budgets to work with.  The MI is fully customizable, and the variables that are shown as default are daily agent activity, queue time, and abandon rate.

**What do you dislike about Qlive Agent and Queue Management (On-Premise)?**

Lack of mobile compatibility indeed makes the tool seem limited in the context of today’s work-from-home model.  Our agents cannot log into the platform or view call queue activity from home, which limits their helpfulness during busy calling periods.

**What problems is Qlive Agent and Queue Management (On-Premise) solving and how is that benefiting you?**

Qlive makes it unnecessary to invest in costly cloud-based call center services and thus is suitable for companies like mine.  The customizable dashboard of the platform offers real-time data that assists me in the ensuing call routing and quality customer service.



- [View Qlive Agent and Queue Management (On-Premise) pricing details and edition comparison](https://www.g2.com/products/qlive-agent-and-queue-management-on-premise/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-16+05%3A30%3A33+-0500&secure%5Bsession_id%5D=7a056ee4-6d2e-4cb0-949c-4f9f079ce0a6&secure%5Btoken%5D=9ffc79ce58f50d3988f68a713688109ca7642df6dd9cfdb97b442827f7b915e0&format=llm_user)

## Qlive Agent and Queue Management (On-Premise) Features
**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution

**Generative AI**
- AI Text-to-Speech

**Workforce Management**
- Call Monitoring
- Performance Evaluation

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Call Recording
- Reporting & Dashboards

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