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4.7/5

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Agent Desktop

2.5/5

(3)

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Agent Desktop Reviews & Product Details

Ensure customers have personalized experience every time they interact with your business. Empower your agents with a 360 degree view of customer information over a unified screen. Make your agent focus on quicker resolution instead of juggling screens and going out of context. NovelVox unified agent desktop further offers industry-specific interface along with easy drag and drop designer studio. Get set to deliver quality first call resolutions and reduce AHT with customer information, interaction history and self (agent’s) performance stat - all on a single screen. The powerful solution with 75+ integration eases the life of agents and delight customers.

Seller

Languages Supported

Arabic, English

Product Description

NovelVox is the leading contact center solutions provider in the world. We are committed to providing customized contact center solutions through our market-leading unified communication products

Overview by

Himanshu Suri (Product Manager)

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Agent Desktop Media

Agent Desktop Demo - Custom Agent Desktop

Unify information from all your applications on to a single screen view & reduce AHT

Agent Desktop Demo - Single Click Information

Customize all information in a single screen & greet your caller with his/her first name

Agent Desktop Reviews (3)

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G2 reviews are authentic and verified.

AK

Arun K.

SEO Analyst

Small-Business (50 or fewer emp.)

11/7/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"A dream asset for organization"

5/5

What do you like best about Agent Desktop?

The simple and easy user interface and Customization Review collected by and hosted on G2.com.

What do you dislike about Agent Desktop?

None as of now, working fine since last 6 months Review collected by and hosted on G2.com.

NC

Neha C.

Small-Business (50 or fewer emp.)

10/26/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Excellent Experience"

5/5

What do you like best about Agent Desktop?

Service which makes every product genuine! Review collected by and hosted on G2.com.

What do you dislike about Agent Desktop?

No Dislike. Nothing to say bad about anything. Review collected by and hosted on G2.com.

MI

Mohammad I.

Team Lead

Consumer Goods

Enterprise (> 1000 emp.)

11/10/2019

"Nice experience"

2.5/5

What do you like best about Agent Desktop?

The user. Interface is good and the menu options are very simple not complicated Review collected by and hosted on G2.com.

What do you dislike about Agent Desktop?

There is. Nothing to dislike as such..but sometimes it shows an error and what's that error is for that's not mentioned. Review collected by and hosted on G2.com.

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Pricing

Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more.

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Call Center Infrastructure (CCI)

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Agent Desktop

2.5/5

(3)

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