# Agent Desktop Reviews
**Vendor:** NovelVox  
**Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)  
**Average Rating:** 2.5/5.0  
**Total Reviews:** 3
## About Agent Desktop
Ensure customers have personalized experience every time they interact with your business. Empower your agents with a 360 degree view of customer information over a unified screen. Make your agent focus on quicker resolution instead of juggling screens and going out of context. NovelVox unified agent desktop further offers industry-specific interface along with easy drag and drop designer studio. Get set to deliver quality first call resolutions and reduce AHT with customer information, interaction history and self (agent’s) performance stat - all on a single screen. The powerful solution with 75+ integration eases the life of agents and delight customers.




## Agent Desktop Reviews
  ### 1. A dream asset for organization

**Rating:** 5.0/5.0 stars

**Reviewed by:** Arun K. | SEO Analyst, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 07, 2020

**What do you like best about Agent Desktop?**

The simple and easy user interface and Customization

**What do you dislike about Agent Desktop?**

None as of now, working fine since last 6 months

**What problems is Agent Desktop solving and how is that benefiting you?**

We used it to improve the user engagement, with all the caller info available just when the caller calls, you can greet the customers with their names and instead of filling their details agents can actually listen to their issues.

  ### 2. Excellent Experience

**Rating:** 5.0/5.0 stars

**Reviewed by:** Neha C. | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 26, 2020

**What do you like best about Agent Desktop?**

Service which makes every product genuine!

**What do you dislike about Agent Desktop?**

No Dislike. Nothing to say bad about anything.

**Recommendations to others considering Agent Desktop:**

all is good!

**What problems is Agent Desktop solving and how is that benefiting you?**

I have found that any incredibly useful for better communicating back and forward between teams and keeping track of the tickets.

  ### 3. Nice experience

**Rating:** 2.5/5.0 stars

**Reviewed by:** Mohammad I. | Team Lead, Consumer Goods, Enterprise (> 1000 emp.)

**Reviewed Date:** November 10, 2019

**What do you like best about Agent Desktop?**

The user. Interface is good and the menu options are very simple not complicated

**What do you dislike about Agent Desktop?**

There is. Nothing to dislike as such..but sometimes it shows an error and what's that error is for that's not mentioned. 

**What problems is Agent Desktop solving and how is that benefiting you?**

I used to work on AD to chnage the name names for customer pstn and broadband lines. If customer wanted to make some changes in their account or subscription. 



- [View Agent Desktop pricing details and edition comparison](https://www.g2.com/products/agent-desktop/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+07%3A51%3A20+-0500&secure%5Bsession_id%5D=aaed4ee1-698e-4611-a97f-81201991298b&secure%5Btoken%5D=38f13e52af397f7f8e2bac2776ce6cd6d99e929d7ad7ef688ef444c57e3a8679&format=llm_user)

## Agent Desktop Features
**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution

**Generative AI**
- AI Text-to-Speech

**Workforce Management**
- Call Monitoring
- Performance Evaluation

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Call Recording
- Reporting & Dashboards

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