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Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost.
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Puzzel's cloud-based contact centre encompasses leading mobile messaging and mobile payments to deliver a flexible and customisable customer interaction platform to meet the needs of today's omni-channel and mobile environments.
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Amazon AppFlow is a fully managed integration service that enables secure and seamless data transfer between Software-as-a-Service (SaaS) applications and AWS services. With just a few clicks, users can automate data flows between applications like Salesforce, SAP, Google Analytics, Facebook Ads, and ServiceNow, and AWS services such as Amazon S3 and Amazon Redshift. This service simplifies the process of integrating various data sources, allowing businesses to gain comprehensive insights and enhance operational efficiency. Key Features and Functionality: - Fully Managed Integration: AppFlow provides a fully managed environment to transfer data between various SaaS applications and AWS services without the need for custom code or infrastructure management. - Scalable Data Transfer: The service supports data transfers at scale, handling large volumes of data efficiently without requiring users to provision system resources. - Automated Data Cataloging: AppFlow automates the cataloging of transferred data, facilitating easy discovery and sharing across AWS analytics and machine learning services, such as Amazon SageMaker Data Wrangler. - Data Preparation and Transformation: Users can simplify and automate data preparation tasks, including transformations, partitioning, and aggregation, ensuring that data is ready for analysis upon arrival. - Flexible Flow Triggers: AppFlow allows data flows to be triggered on demand, on a schedule, or in response to specific business events, providing flexibility to meet various operational needs. - Enhanced Security: The service ensures data security by encrypting data in transit and at rest, and it integrates with AWS PrivateLink to facilitate private data transfers over AWS infrastructure, reducing exposure to the public internet. Primary Value and Problem Solved: Amazon AppFlow addresses the complexity and resource-intensive nature of integrating multiple SaaS applications with AWS services. By offering a fully managed, code-free solution, it empowers businesses to quickly and securely connect disparate data sources, enabling comprehensive data analysis and informed decision-making. This streamlined integration process reduces development time, lowers operational costs, and enhances data accuracy and consistency across platforms.
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SolarWinds® Observability is a comprehensive full-stack observability solution designed to meet the diverse needs of modern organizations, regardless of their size. This solution provides deep visibility into hybrid ecosystems, enabling users to monitor and manage both on-premises and cloud environments effectively. By optimizing performance and ensuring availability across distributed hybrid IT infrastructures, SolarWinds Observability supports organizations in navigating the complexities of their IT environments. Targeted at IT professionals and organizations that require robust monitoring capabilities, SolarWinds Observability caters to a wide range of use cases. It is particularly beneficial for businesses operating in hybrid environments, where the integration of on-premises and cloud resources is essential. The solution allows users to gain a holistic view of their networks, applications, databases, and user experiences, thereby facilitating better decision-making and operational efficiency. This is especially crucial in today’s fast-paced digital landscape, where downtime can significantly impact service reliability and customer satisfaction. One of the standout features of SolarWinds Observability is its built-in intelligence powered by AIOps capabilities. This functionality accelerates issue remediation by enabling users to detect, troubleshoot, and resolve problems more efficiently. The advanced predictive analysis and anomaly-based alerts help organizations proactively address potential issues before they escalate, ultimately reducing downtime and enhancing service reliability. Additionally, the solution's log pattern analysis further streamlines the troubleshooting process, allowing IT teams to focus on strategic initiatives rather than being bogged down by operational challenges. SolarWinds Observability offers flexibility in deployment, providing users with the option to choose between self-hosted and SaaS models. The self-hosted option integrates seamlessly with other SolarWinds services, such as security and storage monitoring, while the SaaS option is tailored for deeper monitoring of custom and cloud-based applications. This adaptability ensures that organizations can select the deployment method that best aligns with their operational needs and infrastructure. Moreover, SolarWinds Observability stands out by consolidating multiple monitoring tools into a single, integrated solution. This not only simplifies the monitoring process but also helps organizations reduce costs associated with managing disparate systems. By offering comprehensive visibility across hybrid IT environments, SolarWinds Observability empowers organizations to optimize their operations and enhance overall performance.
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Managed Cloud and Business Continuity Services
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Receive calls from your website, social profiles and regular phones, all in one place
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Hyperview DCIM hybrid IT management software enables the CIO to proactively reduce their total cost of ownership of infrastructure, wherever application workloads reside. From on-premises to the cloud, now manage it all through one platform. The
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Chalk converts any document into a form that can be signed or filled out online.
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Xima CCaaS is a cloud-based contact center management software that provides real-time insights into all the interactions that occur within a contact center. Xima CCaaS offers an intuitive interface that enables managers to easily track and monitor call volume, wait times, and agent performance. It also provides actionable data that can help managers make informed decisions to improve the efficiency and effectiveness of your contact center, all at a fraction the cost of the larger competitors.
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Kestra is an open-source, event-driven orchestrator that simplifies data operations and improves collaboration between engineers and business users. By bringing Infrastructure as Code best practices to data pipelines, Kestra allows you to build reliable workflows and manage them with confidence. Thanks to the declarative YAML interface for defining orchestration logic, everyone who benefits from analytics can participate in the data pipeline creation process. The UI automatically adjusts the YAML definition any time you make changes to a workflow from the UI or via an API call. Therefore, the orchestration logic is defined declaratively in code, even if some workflow components are modified in other ways.
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Microsoft Cognitive Toolkit is an open-source, commercial-grade toolkit that empowers user to harness the intelligence within massive datasets through deep learning by providing uncompromised scaling, speed and accuracy with commercial-grade quality and compatibility with the programming languages and algorithms already use.
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Produces innovative software that's easy to use and accessible to everyone. We're very proud of our engineering driven culture informed by close communications with our users (in fact many of our employees were customers first!)
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Motadata proactive network monitoring tool helps you with with network performance monitoring in a multivendor IT environment
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VirtualPBX provides hosted VoIP PBX phone services that give small and medium growing businesses a professional, fully automated call answering and routing solution
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Frame AI enables enterprises to turn dormant unstructured data into a competitive advantage, by continuously surfacing opportunities to increase customer value and decrease operational costs.
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Terraform management made easy. Enable Collaboration. Ensure control and compliance. Customize and automate your workflows.
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The Most Comprehensive Cryptocurrency API – Power your applications with CoinGecko’s independently sourced crypto data such as live prices, trading volume, exchange volumes, trading pairs, historical data, contract address data, crypto categories, crypto derivatives, images and more. Get data for over 13,000+ cryptocurrencies such as Bitcoin, Ethereum, XRP tracked across over 500+ crypto exchanges and growing.
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Azure Quantum is a full-stack cloud service designed to enable remote access to quantum computers with a focus on integrating quantum computing with classical computing.
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Sysdig helps security and development teams prevent, detect, and respond to threats instantly. Founded by the creators of Falco and Wireshark, Sysdig delivers real-time cloud defense grounded in the uncompromising truth of runtime. Powered by agentic AI and deep runtime insights, Sysdig correlates signals across workloads, identities, posture, and permissions to surface what matters most. With a unified CNAPP that includes CSPM, CWPP, CIEM, vulnerability management, and cloud detection and response, Sysdig enables fast, precise action across your entire cloud environment. Trusted by over 60% of the Fortune 500 and rated #1 for CNAPP and CSPM in Gartner Voice of the Customer reports, Sysdig helps enterprises outpace cloud threats and accelerate innovation.
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The 7 Layer organization is comprised of three main verticals which include: 1) Managed Services – ongoing IT support and ownership across the entire environment, enterprise infrastructure staff aug 2) Cybersecurity – MSSP services, fractional CISO, security assessments and penetration testing, risk remediation. 3) Advisory Services – infrastructure assessment, IT strategy and roadmap, cost rationalization, IT project delivery, fractional CIO