Avaliações e Detalhes do Produto Paychex

I love that we have dedicated support across all different areas to make sure our needs are met and we have answers to any questions. I also love the payroll platform software, as it is easy to use and intuitive. The payroll automatic saves progress when you make changes so you don't lose any updates you have made, which has been very helpful. You can easily import payroll data and proceed to review. The payroll process is simplified, making it streamlined to upload payroll data, review, customize the layout, and edit changes easily.

Paychex keeps us up-to-date with the latest compliance and employment laws by sending out newsletter emails, assigning a dedicated Paychex HR specialist, and holding webinars. A dedicated payroll specialist addresses our payroll concerns, and a customer support advocate directs our questions and guides us through any confusion. Under the PEO platform, we utilize Paychex's group healthcare plan to provide cost-effective health benefits to our employees. The initial setup was very smooth, and we had no problems transitioning from Quickbooks. Análise coletada por e hospedada no G2.com.

The onboarding process for Paychex could be improved, as we are charged for every employee we add to the system. This prevents us from directly onboarding a potential candidate as soon as they start, and instead we are having to wait until the employee actually starts and is about to be paid in order to add them and onboard them in the Paychex system. There used to be a separate onboarding system in Paychex but it was removed recently, potentially as an additional cost feature. Análise coletada por e hospedada no G2.com.

Eu realmente aprecio que a Paychex cuide de fazer nossa folha de pagamento e impostos sobre a folha de pagamento, tornando essa papelada muito mais fácil para nós. Uma das minhas coisas favoritas foi ter meu próprio especialista em folha de pagamento pessoal por muitos anos. Nós os usamos por provavelmente mais de vinte anos, e eu valorizei ter esse toque pessoal. A configuração inicial foi muito fácil. Análise coletada por e hospedada no G2.com.

Acho que uma das piores coisas é que não temos um verdadeiro especialista em folha de pagamento dedicado que conheça você, seu trabalho, seu sistema e a maneira como você faz as coisas. É difícil falar com uma pessoa nova a cada vez ou enviar um e-mail e não obter uma resposta por dias. Acho que há espaço para melhorias aí. Análise coletada por e hospedada no G2.com.

I like Paychex for its excellent customer service department. I can easily reach someone on the phone to answer my questions, which is really helpful when I've made mistakes while entering payroll or get confused with the different I9 regulations. The representatives are always so helpful. I have also found Paychex useful in avoiding mistakes with payroll deductions and payroll tax miscalculations. Análise coletada por e hospedada no G2.com.

I believe their platform could be a bit cumbersome and when you receive an error message it does not make clear where your mistake was made or how to correct. Análise coletada por e hospedada no G2.com.

Nós só o usamos para a folha de pagamento e posso processá-lo rapidamente devido ao fato de que o site e o software são fáceis de usar. Não foi difícil aprender o processo deles. Análise coletada por e hospedada no G2.com.

Eu gosto que eles nos enviem os quadros de leis atualizados de funcionários Federais e Estaduais para postar, mas não acho que os recebo o tempo todo. Seria bom ter um aviso nas minhas mensagens, ou um e-mail enviado que me informe quando recebo atualizações. Eu talvez não saiba onde, mas se eu pudesse recuperá-los do Paychex Flex, seria ótimo obtê-los quando eu precisar ou verificar se foram atualizados. Análise coletada por e hospedada no G2.com.

I like the employee onboarding process with Paychex. It has improved my opinion of the product because we can set everything up electronically and create the employees' paycheck accounts after they accept the position. This is all done before they start on their first day, making it much more efficient than our previous method of sending out physical packets. Having everything in one system, like our payroll and time clock, is a great benefit. It reduces the manual work involved in payroll, cutting the time needed from a few days to just an hour or two, and increases transparency for PTO tracking. Paychex also helps keep our important documents housed in one location, making it easier to send updates to staff and track incident reporting. Overall, it's nice to have all these functionalities in one place instead of using multiple platforms. Análise coletada por e hospedada no G2.com.

I think the implementation or creation of things to include for each employee could be grouped together a little bit easier. There's somewhat of a manual component that could be streamlined or built a little bit better. The setup was a bit challenging because of disjointed portions in the onboarding, and different departments weren't sure how to handle things beyond their part. This made figuring out issues complicated. Análise coletada por e hospedada no G2.com.

I like that Paychex doesn't require a fixed contract. The employee self-service options are decent, if not robust. It's pretty easy for employees to use. Análise coletada por e hospedada no G2.com.

I've used 5 different payroll systems/HRIS and Paychex has the most limitations. It isn't the worst system I've ever used, but the worst system I've used set a pretty low bar. Capabilities that I would have considered to be standard are impossible for them. The leave tracking capabilities are awful. The customer service is good but unfortunately they have no real solutions for the problems we experience. There are limitations on approval workflow for employee leave. The system can only accommodate one workflow. PTO gets approved the same way as jury duty, bereavement, or statutory leaves, which doesn't work for different types of approvals needed. It doesn't allow you to attach a document to a time off request. The schedule feature doesn't export to Outlook, making it basically useless. The user experience/layout of employee data doesn't make sense the way it's segmented. Timecard changes are a nightmare. We use Employee Navigator, but we can't connect it to Paychex because it shows incorrect pay data. We are a school, so our employees don't work 12 months, they work 10. Paychex can't factor that in when calculating employee pay, leading to incorrect compensation information and no fix, only a workaround. Análise coletada por e hospedada no G2.com.

Agora eu posso resolver alguns problemas sozinho no aplicativo flex. Não uso nenhum dos outros serviços que a Paychex oferece porque somos uma empresa pequena, mas tenho certeza de que eles adicionaram um monte de coisas. Análise coletada por e hospedada no G2.com.

Mostrou-me como configurar meus próprios relatórios no aplicativo Paychexflex. Agora não sinto que eles precisem melhorar nada. Análise coletada por e hospedada no G2.com.

That it made my job easier working payroll for my company, it still does now that I moved to HR, but everything is just great, a great experience because they do my job secure, effective and accurate. Even if they are mistakes, we can fix them and they assist what comes later, after processing Payroll and beyond. Análise coletada por e hospedada no G2.com.

Not be able to create the reports I want and the pricing going up every year. Análise coletada por e hospedada no G2.com.

Gosto de ter um lugar para ir para todas as informações de que preciso, especialmente para a temporada de impostos ou para entender pacotes de benefícios. É útil não apenas para mim, mas também para outros usuários, ter tudo feito em um só lugar. A configuração inicial foi tranquila e simples, tornando fácil começar. Análise coletada por e hospedada no G2.com.

Sinto que não utilizamos tudo o que a Paychex tem a oferecer porque realmente não sabemos o que não sabemos. Acho que poderíamos usar mais orientação sobre como usar melhor a plataforma de uma perspectiva geral de sucesso do cliente. Análise coletada por e hospedada no G2.com.

I really appreciate Paychex for handling the calculations, collections, and payment of our quarterly taxes, which lightens our workload. Also, I just need to enter the hours worked for each employee, and Paychex takes care of everything else, from deductions to direct deposits. I really like our account manager who is knowledgeable, patient, and responds very quickly. The initial setup of Paychex was extremely easy. Análise coletada por e hospedada no G2.com.

It would be nice to have a direct phone number to dial our account manager rather than calling the main line and having to be transferred. Análise coletada por e hospedada no G2.com.