--- title: Zoho CRM Reviews meta\_title: 'Zoho CRM Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 2947 reviews by the users' company size, role or industry to find out how Zoho CRM works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 2947 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Zoho CRM Reviews & Product Details Visit Website Zoho CRM is a cloud-based 360° customer relationship management tool that caters to business needs of mid-scale businesses to large-scale enterprises. Key features include contact management, sales funnels, pipeline management, workflow automation, AI-powered conversational assistant, task management, managing marketing campaigns, sales forecasting, customer support & service, inventory management, reporting & analytics, and seamlessly integrating with 500+ popular business apps in a single business system. * * * Product Website Zoho CRM Seller [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) Discussions [Zoho CRM Community](https://www.g2.com/products/zoho-crm/discuss) Languages Supported Arabic, Bulgarian, Czech, Danish, German, English, French, Hebrew, Hindi, Croatian, Hungarian, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Vietnamese, Chinese (Simplified) Solution Type All-in-One Overview by Manojkumar Sekar Show More ## Pricing Pricing provided by Zoho. ### Free Edition Free ### Professional $23.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/zoho-crm/pricing) ## Top-Rated Alternatives [ ![Agentforce Sales (formerly Salesforce Sales Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Sales (formerly Salesforce Sales Cloud)") Agentforce Sales (formerly Salesforce Sales Cloud) 4.4/5(25,873) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) [ ![HubSpot Sales Hub](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HubSpot Sales Hub") HubSpot Sales Hub 4.4/5(13,907) ](https://www.g2.com/products/hubspot-sales-hub/reviews) [ ![Freshsales](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshsales") Freshsales 4.5/5(1,236) ](https://www.g2.com/products/freshsales/reviews) [ View All Alternatives ](https://www.g2.com/products/zoho-crm/competitors/alternatives) ## User Insights Average based on 2947 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## Zoho CRM Integrations (46) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Acuity Scheduling ](https://www.g2.com/products/acuity-scheduling/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Apollo.io ](https://www.g2.com/products/apollo-io/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") AWS Lambda ](https://www.g2.com/products/aws-lambda/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Calendly ](https://www.g2.com/products/calendly/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Clay ](https://www.g2.com/products/clay-com-clay/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") CloudTalk ](https://www.g2.com/products/cloudtalk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") CRM Assistant for Gmail™ ](https://www.g2.com/products/crm-assistant-for-gmail/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dripify ](https://www.g2.com/products/dripify/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Facebook ](https://www.g2.com/products/facebook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Facebook for Business ](https://www.g2.com/products/facebook-for-business/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") GitHub ](https://www.g2.com/products/github/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gong ](https://www.g2.com/products/gong/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Ads ](https://www.g2.com/products/google-ads/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Analytics ](https://www.g2.com/products/google-analytics/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Calendar for Confluence ](https://www.g2.com/products/google-calendar-for-confluence/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Workspace ](https://www.g2.com/products/google-workspace/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") GTM Workspace - Powered by ZoomInfo ](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpotGA4 ](https://www.g2.com/products/hubspotga4/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Marketing Hub ](https://www.g2.com/products/hubspot-marketing-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") JustCall ](https://www.g2.com/products/saas-labs-justcall/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") KrispCall ](https://www.g2.com/products/krispcall/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Kylas Sales CRM ](https://www.g2.com/products/kylas-sales-crm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ManageEngine Endpoint Central ](https://www.g2.com/products/manageengine-endpoint-central/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Seamless (formally Seamless.AI) ](https://www.g2.com/products/seamless-formally-seamless-ai/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shopify ](https://www.g2.com/products/shopify/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Spendesk ](https://www.g2.com/products/spendesk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Valyx ](https://www.g2.com/products/valyx/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Wati ](https://www.g2.com/products/wati/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WhatsApp Business Platform ](https://www.g2.com/products/whatsapp-business-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Books ](https://www.g2.com/products/zoho-books/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Campaigns ](https://www.g2.com/products/zoho-campaigns/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Cliq ](https://www.g2.com/products/zoho-cliq/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Desk ](https://www.g2.com/products/zoho-desk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Expense ](https://www.g2.com/products/zoho-expense/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Forms ](https://www.g2.com/products/zoho-forms/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Mail ](https://www.g2.com/products/zoho-mail/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Marketing Automation ](https://www.g2.com/products/zoho-marketing-automation/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho SalesIQ ](https://www.g2.com/products/zoho-salesiq/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Social ](https://www.g2.com/products/zoho-social/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Survey ](https://www.g2.com/products/zoho-survey/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ZoomInfo DaaS ](https://www.g2.com/products/zoominfo-daas/reviews) Show More ![Vishal S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vishal S.") VS Vishal S. Business Development Executve Mid-Market (51-1000 emp.) 5/4/2026 "Best for Customer Handling: Timely Follow-Ups, Smooth Integrations, and 360° Profiles" 5/5 What do you like best about Zoho CRM? Best software for customer handling, with timely follow-ups, smooth integration with finance software and other software's, and a clear way to track a complete 360° customer profile. Review collected by and hosted on G2.com. What do you dislike about Zoho CRM? Its implementation is time-consuming and costly, since Zoho does not implement it directly; instead, the work is handled by partners. Review collected by and hosted on G2.com. What problems is Zoho CRM solving and how is that benefiting you? Previously, companies mostly used Excel-based tools like MS Excel or Google Sheets to manage data. These are accessible without any user-based controls, and they don’t provide dashboards that are meaningful or tailored to individual users. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Shalini T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shalini T.") ST Shalini T. Sr. Content Specialist Small-Business (50 or fewer emp.) 12/17/2025 "Zoho CRM: Streamlines Sales Pipeline Management" 4/5 What do you like best about Zoho CRM? I use Zoho CRM to manage my sales pipeline, which helps me track leads and follow up with prospects effectively. It's great for keeping the team updated about the latest interactions with each prospect and assists me in making analytical decisions. I find it valuable for organizing everything, saving time, and enhancing collaboration. I particularly like the features related to leads and deals management, such as status updates, assignment, and workflow automation. These features help my team and me keep track of the latest status for every lead and deal, ensure prospects are assigned to the right team member, and automate the entire workflow from assignment to lead scoring. Review collected by and hosted on G2.com. What do you dislike about Zoho CRM? I don't like that not all leads data gets captured into the deal stage, so analyzing that becomes tricky. Review collected by and hosted on G2.com. What problems is Zoho CRM solving and how is that benefiting you? I use Zoho CRM to manage my sales pipeline, track leads, and automate workflows. It keeps everything organized, saves time, and helps in collaboration and making analytical decisions. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Dheeraj K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dheeraj K.") DK Dheeraj K. SMART WORK ONLY Research Small-Business (50 or fewer emp.) 12/20/2025 "Streamlined Our Sales hu with Powerful Automation" 4/5 What do you like best about Zoho CRM? I use Zoho CRM at my workplace to manage daily sales leads and customer follow-ups. I like its user-friendly dashboard, lead assignment rules, and automation workflows. We use it to track deal stages, schedule follow-up calls, and maintain customer records, which helps our small sales team stay organized and productive. Review collected by and hosted on G2.com. What do you dislike about Zoho CRM? Some advanced automation features have a learning curve, and the mobile app can feel slow at times when handling large data. Review collected by and hosted on G2.com. What problems is Zoho CRM solving and how is that benefiting you? Zoho CRM centralizes customer data, automates sales tasks, and tracks interactions, improving our sales efficiency and coordination. It reduces manual work, enhances follow-up consistency, and provides clear insights into the sales pipeline, making our process more organized and effective. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 7/20/2026 "Useful Automations and Reporting for Better Analysis" 5/5 What do you like best about Zoho CRM? The automations and reporting structure are useful for analysis. Review collected by and hosted on G2.com. What do you dislike about Zoho CRM? There are strict limits on API calls for custom functions, and the system can also experience performance lags when working with large datasets. Community threads have pointed out additional issues as well, such as a 5-minute timeout for scheduled tasks, which seems shorter than what the official documentation suggests. Review collected by and hosted on G2.com. What problems is Zoho CRM solving and how is that benefiting you? Increased Productivity (customers reported up to 80% increase) and Improved Data Accuracy (information accuracy improved from 67% to 98% in one reported case). Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic LB Laura B. Transition Consultant Small-Business (50 or fewer emp.) 12/3/2025 "All-in-One CRM That Simplifies Lead and Project Management" 5/5 What do you like best about Zoho CRM? I like that Zoho CRM keeps everything in one place such as contacts, emails, follow-ups, tasks so nothing slips through the cracks. It’s simple to navigate, customizable, and makes it easy to track exactly where every lead or project stands. Review collected by and hosted on G2.com. What do you dislike about Zoho CRM? I dislike that it's sometimes hard to keep track of sales or leads. I would like a feature where the leads stay at the top or some sort for 30-90 days until they're lost. Review collected by and hosted on G2.com. What problems is Zoho CRM solving and how is that benefiting you? Zoho CRM is helping me keep all of my leads, tasks, and communication in one organized place. Instead of juggling spreadsheets, emails, and notes, everything is linked to each client. It saves me time, reduces errors, and makes sure I never miss a follow-up. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![César M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "César M.") CM César M. Tech Assistant Mid-Market (51-1000 emp.) 4/21/2026 "Very practical and intuitive: everything is found quickly and without complications" 4/5 What do you like best about Zoho CRM? It is very practical and very intuitive; you find everything very quickly and without complications. With excellent performance, and if you complement it with AI, it can greatly facilitate your tasks. Review collected by and hosted on G2.com. What do you dislike about Zoho CRM? I feel that the design part could improve a bit, but that's more of a personal perception. Review collected by and hosted on G2.com. What problems is Zoho CRM solving and how is that benefiting you? It helps me a lot with organizing customer data. It has very good integrations and support that responds well. The truth is, for the price, it's a very complete package. Review collected by and hosted on G2.com. Show More 5/5/2026 Validated ReviewerIncentivizedSource: G2 inviteAI Translated ![Moiz H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Moiz H.") MH Moiz H. Web Developer Mid-Market (51-1000 emp.) 9/26/2025 "Great value CRM with powerful customization" 5/5 What do you like best about Zoho CRM? The user-friendly interface and dashboards make it easy to track leads, contacts, and deals in one place. Automation features save time by handling repetitive tasks like sending follow-up emails or assigning leads. Customization options allow you to tailor modules, workflows, and reports to fit your business needs. Integration with other Zoho apps (like Zoho Books, Zoho Campaigns, etc.) and third-party tools provides a seamless workflow. The mobile app makes it convenient to access data on the go. Review collected by and hosted on G2.com. What do you dislike about Zoho CRM? The initial setup and customization can be a bit overwhelming for new users. Some advanced features require technical knowledge or the help of Zoho support. The reporting could be more intuitive, and at times it feels limited without customization. Customer support response times can vary depending on the plan you’re on. The UI, while functional, isn’t as modern as some competitors. Review collected by and hosted on G2.com. What problems is Zoho CRM solving and how is that benefiting you? Zoho CRM has helped centralize all customer information, making it much easier to track leads, manage opportunities, and follow up on deals. The automation of workflows and reminders reduces manual tasks and ensures no leads slip through the cracks. It has improved collaboration between sales and marketing teams by providing clear visibility into the sales pipeline. The analytics and reporting features give better insights into customer behavior and team performance, which supports smarter decision-making. Integration with email and third-party tools saves time and reduces the need to switch between platforms. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Deepak S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deepak S.") DS Deepak S. Cloud Engineer Mid-Market (51-1000 emp.) 10/8/2025 "A Game changer for sales team" 5/5 What do you like best about Zoho CRM? Zoho CRM makes it simple to track leads, handle transactions, and engage with clients by providing a comprehensive view of all customer interactions. Additionally, I appreciate how it facilitates teamwork by integrating with phone systems, email, and other apps. The mobile app enables the team to handle customers and deals from any location, and the interface is easy to use. Review collected by and hosted on G2.com. What do you dislike about Zoho CRM? Working with complicated reports or big information might occasionally make Zoho CRM a little sluggish. Additionally, in comparison to specialized BI tools, some advanced functionality, such as analytics and reporting, are restricted. Overall, these are small problems with a robust and dependable CRM system. Review collected by and hosted on G2.com. What problems is Zoho CRM solving and how is that benefiting you? Before Zoho CRM, it was difficult to keep track of leads, deals, and customer interactions, which frequently resulted in missed opportunities and follow-ups. Because Zoho CRM centralizes all data, the team can access it instantly, enhancing teamwork and minimizing errors. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile ![Jay A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jay A.") JA Jay A. VoIP- Asset Manager Mid-Market (51-1000 emp.) 5/30/2025 "Zoho CRM magnificent capabilities" 4.5/5 What do you like best about Zoho CRM? Zoho CRM is seamless, top notch user interface. It is customisable as per the business needs. Zoho CRM syncs well with other Zoho tools and softwares enhancing integration Dashboards of various business functions based on data and quick information transfer. Review collected by and hosted on G2.com. What do you dislike about Zoho CRM? Zoho is a complete package and having developer level functions it can be customised but if you require multiple user on the same function in a given time, it takes a little buffer time. Also, during downtime things do get hidden or view/filter changes. Review collected by and hosted on G2.com. What problems is Zoho CRM solving and how is that benefiting you? Zoho CRM is looking after the Sales, Customer relations, Client/Deal specific information as per the inputs It simplifies views, sorts data into Dashboard and gives real time data for employee to act accordingly to have success with deals for business Review collected by and hosted on G2.com. Show More 11/10/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Rishu A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rishu A.") RA Rishu A. Customer Success Associate Mid-Market (51-1000 emp.) 12/16/2025 "Effortless Data Management with an Intuitive UI" 5/5 What do you like best about Zoho CRM? I have used many Crm in the past, but the UI and ease of managing the data are the best parts of Zoho crm it makes things easy; you can assign tags and modify the data as per your need and future use, which helps you in maintaining the records easily for each lead within the organization Review collected by and hosted on G2.com. What do you dislike about Zoho CRM? Sometimes it becomes confusing in managing things due to the numerous features provided by Zoho; they need to work on making the software more user-friendly. Review collected by and hosted on G2.com. What problems is Zoho CRM solving and how is that benefiting you? it has made our organization way more systematic. We can easily track our day to day productivity and plan out the tasks easily Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about Zoho CRM? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Zoho CRM ](https://www.g2.com/products/zoho-crm/discussions/new) GU Guest User • Last activity over 2 years ago What is Zoho CRM used for? 2 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/zoho-crm-what-is-zoho-crm-used-for) GU Guest User • Last activity 4 months ago Is Zoho CRM really free? 5 Upvotes 4 [ Join the conversation ](https://www.g2.com/discussions/is-zoho-crm-really-free) [ View all Discussions ](https://www.g2.com/products/zoho-crm/discuss) ## Pricing Options Pricing provided by Zoho. ### Free Edition Free ### Professional $23.00 1 User Per Month ### Enterprise $40.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/zoho-crm/pricing) Zoho CRM Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_c7667c650c352acba4bfca38ee89457b/agentforce-sales-formerly-salesforce-sales-cloud.png "Product Avatar Image") Agentforce Sales 4.4/5(25,873) [ Compare Now ](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-zoho-crm) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_92f791c125019514c13f2138425a640b/hubspot-sales-hub.png "Product Avatar Image") HubSpot Sales Hub 4.4/5(13,907) [ Compare Now ](https://www.g2.com/compare/hubspot-sales-hub-vs-zoho-crm) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-sales.png "Product Avatar Image") Microsoft Dynamics 365 Sales 3.8/5(1,623) [ Compare Now ](https://www.g2.com/compare/dynamics-365-sales-vs-zoho-crm) ##### ##### Zoho CRM Features Sales Force Automation Contact & Account Management Opportunity & Pipeline Mgmt. Task / Activity Management Marketing Automation Email Marketing Campaign Management Lead Management Customer Support Case Management Customer Support Portal Knowledge Base Mobile & Social Mobile User Support [ View More Features ](https://www.g2.com/products/zoho-crm/features) ##### Categories on G2 [AI Sales Assistant](https://www.g2.com/categories/ai-sales-assistant)[Sales Engagement](https://www.g2.com/categories/sales-engagement)[CRM](https://www.g2.com/categories/crm) [AI Sales Assistant](https://www.g2.com/categories/ai-sales-assistant)[Sales Engagement](https://www.g2.com/categories/sales-engagement)[CRM](https://www.g2.com/categories/crm)[Sales Analytics](https://www.g2.com/categories/sales-analytics)[Email Tracking](https://www.g2.com/categories/email-tracking)[Sales Performance Management](https://www.g2.com/categories/sales-performance-management)[Lead Capture](https://www.g2.com/categories/lead-capture)[Sales Enablement](https://www.g2.com/categories/sales-enablement)[Lead Scoring](https://www.g2.com/categories/lead-scoring)[Customer Journey Mapping](https://www.g2.com/categories/customer-journey-mapping)[CPQ](https://www.g2.com/categories/cpq)[Client Portal](https://www.g2.com/categories/client-portal)[Insurance CRM](https://www.g2.com/categories/insurance-crm)[Sales Gamification](https://www.g2.com/categories/sales-gamification)[Quote-to-Cash](https://www.g2.com/categories/quote-to-cash) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What platform provides workflow automation for recruitment teams?](https://www.g2.com/discussions/what-platform-provides-workflow-automation-for-recruitment-teams)[Top-rated big data integration solutions for cloud migration](https://www.g2.com/discussions/what-are-the-top-rated-big-data-integration-solutions-for-cloud-migration)[Best platforms for visualizing HR data](https://www.g2.com/discussions/what-are-the-best-platforms-for-visualizing-hr-data) [Most popular user session replay software](https://www.g2.com/discussions/most-popular-user-session-replay-software)[Which IT compliance services offer proven quick deployment and minimal need for external implementation consultants?](https://www.g2.com/discussions/which-it-compliance-services-offer-proven-quick-deployment-and-minimal-need-for-external-implementation-consultants)[Pros and Cons Details](https://www.g2.com/products/zoho-crm/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)