# What are the best remote support platforms for technology support teams?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Hello G2 folks, we're picking a remote support platform for a technology support team and want something built for high session volume day to day. What we're hoping to find:</p><ul>
<li>Fast, reliable connections for back-to-back sessions</li>
<li>Unattended access and tools techs actually use</li>
<li>Integrations with the ticketing stack we already run</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">From the<a class="a a--md" elv="true" href="https://www.g2.com/categories/remote-support"> </a><a class="a a--md" elv="true" href="https://www.g2.com/categories/remote-support">remote support</a> category:</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/screenconnect/reviews"><strong>ScreenConnect</strong></a>: reviewers on IT and MSP teams rely on fast connect, backstage access, and 100-plus integrations.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/teamviewer/reviews"><strong>TeamViewer</strong></a>: broad platform coverage and unattended access that scaled support teams lean on.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/logmein-rescue/reviews"><strong>LogMeIn Rescue</strong></a>: built for helpdesk workflows, with session handoff and ServiceNow and Salesforce connectors.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/ninjaone/reviews"><strong>NinjaOne</strong></a>: remote support plus RMM in one console reviewers like for tech teams.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/zoho-assist/reviews"><strong>Zoho Assist</strong></a>: reliable sessions and Zoho Desk integration for support-desk workflows.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">For tech support teams, which platform held up under real session volume? And which integration mattered most to your workflow?</p>

##### Post Metadata
- Posted at: 14 days ago
- Author title: Marketer
- Net upvotes: 1


## Comments
### Comment 1

For a tech support team running high session volume, integration with whatever ticketing system you&#39;re already running is probably worth weighing as heavily as raw connection speed. For anyone who switched tools recently, was the ticketing integration the deciding factor in your final choice?

##### Comment Metadata
- Posted at: 6 days ago
- Author title: Marketing Executive





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