Zamp Reviews & Product Details

The customer service is phenomenal!! Caroline Cassell is extremely responsive, knowledgeable, patient, and professional. Before acquiring ZAMP services, I was apprehensive about our taxes and realized I needed a professional to assist me. In the few months I have worked with ZAMP and Caroline, my concerns have been eased and I am much more confident in our filings, etc. I am very impressed with ZAMP's tax knowledge and expertise, and I am very grateful they can simplify it for those of us who are less proficient. I am delighted to be working with ZAMP!! Review collected by and hosted on G2.com.

I absolutely have no dislikes about Zamp. They are a perfect service to meet my needs. Review collected by and hosted on G2.com.

My controller's due diligence chose Zamp as our sales tax platform. I trusted her analysis and we onboarded. We were pleasantly surprised at the service and competency of Zamp.

Everything went smoothly. Registrations, filings, accounting. Then I sold my business. It was time for me to de-register all the accounts that had been created by Zamp. The process seemed difficult as each state had a different system and all the logon 2FA emails were going back to Zamp. I called the published number.

I did not wait and was not put on hold. I was connected to an excellent technician who walked me through the process, state by state. It was a long call, and she was never in a hurry. We deregistered all but one of the accounts. The next day I got an email confirmation that she had gone ahead and figured out the last state de-registration.

This was not service to GET my business. This was service to help me END my use of Zamp. (Luckily for Zamp, the new owners signed on because of our recommendation!). I'd rate them 11 out of 10. Rarely have I seen this level of service from a SaaS provider. Bravo! Review collected by and hosted on G2.com.

We didn’t see any real downside. Cost is always a consideration, but based on our calculations, Zamp ended up being more efficient than handling it ourselves. Review collected by and hosted on G2.com.

I love that Zamp emails me for approvals before filing for each month or quarter depending on state requirements. It's useful because I can always ensure we have the correct amount of money available in our specific business checking account to cover the necessary sales taxes. The initial setup was easy. Review collected by and hosted on G2.com.

I think we could use an automatic approval system for approving sales tax in scenarios where we are unable or forget to approve specific months or quarters. Not currently. Looking into other sales tax companies due to the cost point - other companies seemingly can handle the sales tax for misc. states with less cost. It was easy, however it would have been nicer if Zamp handled direct mail too. Review collected by and hosted on G2.com.

Zamp has been extremely supportive throughout our sales tax process. From the start, Matt was very helpful in explaining the service clearly and guiding us in making the decision to work with Zamp. The onboarding process was smooth and efficient, and Carson, in particular, has always been quick to respond and willing to go the extra mile. Their team makes what could be a complicated area feel simple and manageable, and their responsiveness gives us confidence that we are in good hands. Review collected by and hosted on G2.com.

We truly appreciate their service and hope Zamp continues to keep up the excellent work! Review collected by and hosted on G2.com.

We onboarded Zamp after canceling our renewal with Avalara, and were under a bit of a time crunch to make sure we didn't miss a filing deadline, and Zamp made the process easy as possible with daily calls to ensure that all of our i's were dotted and t's were crossed. Zamp is super responsive to questions and provides helpful context for any notices that we receive, most of which are already being taken care of. Zamp helps take the burden of sales tax off of my plate as a Controller of an e-commerce startup. Review collected by and hosted on G2.com.

I cannot think of any downsides to using Zamp. Managing sales tax is a tedious and burdensome task for any e-commerce company, especially startups with limited resources, and products like Avalara sometimes only make things more complicated. Zamp seems to have solved for that problem with a more personal touch and fast responsiveness. Review collected by and hosted on G2.com.

I love how Zamp provides us with peace of mind by taking charge of our sales tax registration in every state where we are qualified to pay. Their proactive approach ensures that we are always compliant and keeps us informed if we need to activate sa State on Shopify. They manage the complex task of paying our sales taxes, a process that was previously cumbersome and annoying for our small company. What I appreciate most is their large, experienced team and fast responses to our questions. It's comforting to know that knowledgeable professionals are handling our financial operations, ensuring nothing critical is overlooked that could impact our business. The ease of setup with Zamp was impressive as they guided us through smoothly, making the transition effortless. Review collected by and hosted on G2.com.

I sometimes find it challenging when making changes related to company statuses, especially when we recently updated our company title from LLC to incorporated. There are certain changes that Zamp couldn't handle because these require the company itself to make the modifications directly. This limitation seems to be dependent on state regulations, which appears to restrict companies like Zamp from executing such changes for us. Review collected by and hosted on G2.com.

Zamp is responsive whenever we have questions about state sales tax issues. They support us with sales tax reporting, and their deliverables are consistently punctual and handled with expertise. Review collected by and hosted on G2.com.

Zamp asks us to provide the information needed for tax reporting as early as one month before the reporting deadline. Sometimes that information simply can’t be provided that far in advance, so the process doesn’t feel very flexible. Review collected by and hosted on G2.com.

I have been using Zamp for our newly established US entity and have found it incredibly helpful for preparing and submitting state tax returns, especially given that our finance team is based in another country. The setup process was very straightforward, involving quick contract and costing discussions, and the portal integrated well with our e-commerce platform, Big Commerce. I particularly appreciate Zamp's ability to calculate county-specific taxes and provide live tracking of nexus and reporting obligations, which are crucial for our operations. The service has significantly saved time for my team in calculating and reporting sales tax, which justifies the investment in Zamp. Furthermore, the team at Zamp is outstanding, always providing excellent support and troubleshooting any issues that arise effectively. Review collected by and hosted on G2.com.

I occasionally experience integration issues with Zamp but the team is very helpful and has fixed the problems. It would be beneficial if integrations were more seamless to enhance overall usability. Review collected by and hosted on G2.com.

I found the setup process for Zamp to be extremely easy. The onboarding team provided a step-by-step guide and followed up on action items, ensuring a smooth transition to becoming a client. Zamp effectively solves the problem of filing state sales tax across multiple states, saving us significant time compared to monitoring and setting up each state separately. This efficiency has been a major benefit for our team. I find Zamp's ability to track and file state sales taxes, whether monthly, quarterly, or semiannually, particularly useful. The ease of use and the supportive team behind the scenes make the experience positive. Additionally, the cost of the service is very reasonable, adding to its attractiveness. My overall satisfaction is reflected in my high likelihood to recommend Zamp, giving it a perfect score of 10. Review collected by and hosted on G2.com.

Nothing, Zamp met all of our needs. Review collected by and hosted on G2.com.

I find zamp valuable in keeping us compliant with state taxes and ensuring that we are aware of our nexus status, which is crucial for our business operations. The online system is easy to access and allows me to view past filings per state, providing a great way to cross-reference information from multiple sources like Shopify. The integration with platforms like Shopify and Amazon has been seamless, which simplifies our workflow considerably. Furthermore, the major advantage for me is the ability to reach out and communicate with a real person anytime something goes wrong, without having to rely solely on submitting support tickets. This access to prompt, personalized customer support makes solving any issue quick and direct, which I really appreciate. The straightforward setup process, despite some initial hurdles with double-factor authentication, was manageable, and efficiently importing data from previous vendors made the transition to zamp hassle-free. Review collected by and hosted on G2.com.

I find that Zamp is limited to handling only sales tax. It would be beneficial if it also covered other areas like entity tax or excise tax. Right now, it's focused narrowly on sales tax services, which limits its full utility for users who may need a broader range of tax-related services. Review collected by and hosted on G2.com.