I found the trainer, Alia Pirani, to be absolutely amazing. She was engaging, knowledgeable, and had significant expertise in both the training delivery and the broader field of customer success. Aliyah made the material feel incredibly applicable, even for those of us without direct situations to apply it to immediately, showing that she was adept at ensuring the content resonated with a diverse range of experiences. I particularly appreciated how the training helped me draw parallels between my previous coaching background, which was primarily in higher education, and the customer success processes in SaaS. This helped bridge the gap between my past experiences and what I'm aiming to achieve in the SaaS industry. The structured approach of the training, including the blueprints and activities, was fantastic and offered concrete, tangible support. The activities were not only engaging but also very useful, providing practical tools and insights. Although I haven't completed all the reflections and challenges, I am definitely planning to revisit them because the initial encounter was so substantial. The ability to fit content into my existing skills and develop my understanding of communication, impact, and value was invaluable. The recommendation to use a platform like Bomb Bomb or Vidyard was appreciated, and I found using video in communication quite beneficial. Overall, the program is deeply enriching, and it has provided me a significant boost in confidence and competence as I aim to make my mark in the SaaS customer success arena.

I really liked the instructor Chris Allison and his approach to teaching the subject, as well as the overall structure of the whole sales journey from discovery to trading.

I liked how the course was structured - 4 weeks with 2 hour courses. Our tutor Chris Allison was absolutely fantastic, easy to work with, thoughtful, and funny. Kudos to him, he's a great resource to the Winning by Design team!