SuccessCOACHING Reviews & Product Details

Some of the courses went through the material a bit quickly, but we were able to re-watch he courses as many times as we wanted to make sure we got all of the information we needed. Also, the material was kind of clunky to navigate through once it was downloaded. If you were looking for something specific in the course material it was difficult to find. But printing everything was way too much to print. If there was a search functionality or ways to make notes on them digitally , that may be easier to manage. Review collected by and hosted on G2.com.

Absolutely give it a try. Make sure to listen to all of the material, do not try to skip ahead. It is all valuable and every piece of it will help you pass your certification exam. Review collected by and hosted on G2.com.

We are a newer CSM team and this course has showed us what we are doing right and what we need to work on. We now have a solid plan in place for how we can improve our CSM team and our company. We learned we were on the right track, but learned so much more that we could be doing. We will definitely be going on to the next levels! Review collected by and hosted on G2.com.

Very minor, but 1 (maybe 2?) of the sessions used a slightly different format and instructor than the rest of balance of the sessions. Still easy to follow, but was a little odd at first. Review collected by and hosted on G2.com.

Use their chat feature if you have questions about the courses. They responded relatively quickly and were able to address all of my questions. Review collected by and hosted on G2.com.

The training I received help confirm many lessons I've learned in the real world along with providing some additional context. Review collected by and hosted on G2.com.

Some lessons seemed a bit long, coupled with a lot of homework. Not sure if that can be changed though Review collected by and hosted on G2.com.

Go for it, it's a great course that will teach you a lot about how to be a client success manager. I would strongly recommend it to anyone trying to break into the field or even just fill in any gaps in their knowledge. Sure, its a time intensive process, but at the end of it, you'll have more ideas and can communicate with your classmates getting more ideas that way. Review collected by and hosted on G2.com.

Nobody on our CS team is formally trained in CS, so we were trying to fill in our knowledge gaps and find any unknown unknowns. SuccessCoaching was excellent in that regard and really helped us fill out our program Review collected by and hosted on G2.com.

Whilst I appreciate that the three sessions helped to break up the content and not overburden attendees with information, it was very difficult to block out 3 half days in my calendar due to continual commitments to my customers. I would have preferred a condensed 1-1.5 Full day sessions for less disruption to my schedule. That said, huge appreciate to Andrew for getting up at 3am for three days in a row to deliver it! Review collected by and hosted on G2.com.

Definitely worth enquiring about their programs and what they are currently running. Not only do they provide training on Customer Success, but also on a wide variety of other topics. If Andrew is anything to go by in terms of a standard, then you will be in good hands. Review collected by and hosted on G2.com.

It was very helpful to understand not only what the standard for Customer success should be, but also to hear from other businesses around how they are tackling customer success and what benefits/impacts they have seen through their various methods. This has given my team a lot of food for thought in how we can improve our service to our customers. Review collected by and hosted on G2.com.

I don't think there is anything I can think of that I dislike about the certification. Review collected by and hosted on G2.com.

I think anyone or everyone who is thinking about a career or has a role as a CSM should take this certification. It will not only help you understand how to set your clients up for success but will help you become a better CSM. I've learned a lot from this course and would highly recommend it. Review collected by and hosted on G2.com.

Problems I am currently solving is being more proactive than reactive. I am working with my clients to find out what their needs are and how to set them up for success. Review collected by and hosted on G2.com.

No complaints really. Better than a lot of training programs I have completed in the past. Review collected by and hosted on G2.com.

I felt it was important that I be able to show that I was indeed qualified to apply for CSM positions and that the certification was the most effective way to present the fact on my resume. This appears to have been a fruitful path as the interview to application ratio has certainly increased following the addition of the credential to my resume. Review collected by and hosted on G2.com.

Would have liked to receive more guidance on re-engaging disengaged customers. We did go over it in the boot camp but I feel like I am still struggling. I have and will continue to watch for future webinars that may hit this topic. Review collected by and hosted on G2.com.

Take the three-day boot camp. Make sure to clear your calendar for the boot camp so you aren't having to drop off for a meeting or phone call. Make the boot camp your focus for the three full days. It's worth it. Review collected by and hosted on G2.com.

I realized the value I thought I was giving to my customers was not really valuable to them. Re-thinking ways to make sure my customers get value every interaction they have with me. The boot-camp really helped me put myself in my customer's shoes. Review collected by and hosted on G2.com.

An in-person event would be ideal but COVID prevented that. Review collected by and hosted on G2.com.

Study the website, read the testimonials and ask questions. This team is responsive and ready to help. Review collected by and hosted on G2.com.

I am building up my knowledge so this program helped me in the first key step of establishing foundational CSM knowledge and hopefully demonstrating to potential employers how serious I am about this profession and entering it. Review collected by and hosted on G2.com.

I thought the recorded webinars could be more visually interesting. Most of the video is a PowerPoint with bullet points. Not many charts or visual aids. Also, I really dislike the logo. I have a sense of humor, and I get the joke, but a donkey with a plunger on its head doesn't help convince people to take the relatively new discipline of Customer Success seriously. Review collected by and hosted on G2.com.

I would recommend taking the course! Review collected by and hosted on G2.com.

I was able to learn more about Customer Success best practices, and the certification helped differentiate me as a valuable candidate during my job search. Review collected by and hosted on G2.com.

As a CSM, it is hard to block uninterpreted time. I wish there were reminders for when you haven't completed content in X number of days to drive you back on track.

I also wish in the pre-test phase of the course that if you pass with about 90% grade that it would just recommend the courses to take or just let you test out of the course entirely. Review collected by and hosted on G2.com.

New to customer success? Take CCSM level 1. It is easy to digest and comprehensive. 100% recommend to all new customer success or transitioning CS professionals.

Experienced in customer success? CCSM level 1 is a great validation course, but you could probably jump in at level 2 and do fine. Review collected by and hosted on G2.com.

CCSM has offered me the opportunity to get "standardized" within the Customer Success industry. I think most people learn best from hands on experience; however, this is a great validation and refinement tool to level up your customer relationship, project management, and time management.

I have earned more respective from my peers including more conversations about how they might get certified. It becomes a token on a resume showing investment into the customer success space. Review collected by and hosted on G2.com.

I kid you not: the only thing I disliked about it was that a 3-day, 5-hour bootcamp wasn't enough. Review collected by and hosted on G2.com.

Do it. It was such an amazing experience. I've grown as a customer success manager and a professional because of this class. Review collected by and hosted on G2.com.

The biggest problem that SuccessCoaching has helped me with is being able to differentiate what is and isn't my job. As a CSM, sometimes it's hard not to assume the responsibility of all the different roles the job entails. I've learned how to say no, without explicitly saying no to customers, and they've given me the tools to better manage my customers and their expectations. Review collected by and hosted on G2.com.

Although the content is very well designed and delivered, I wonder if 4 levels are really necessary. Review collected by and hosted on G2.com.

I found a ton of value in the 3-day Bootcamp. This educational experience is high quality and accredited certification where you learn actionable processes you can use nearly immediately. Review collected by and hosted on G2.com.

One of my key learnings was on when to go live after purchase, before or after the initial kickoff call. We are gradually moving toward going live after the initial kickoff call to ensure our users are familiar with best practices and feel confident in using our tool. The other piece I use every day now is ensuring that every interaction I have with a user delivers some value. This simple check has kept the conversation going, and I find myself speaking with customers about their families and moving into that trusted advisor role. Review collected by and hosted on G2.com.

I only have participated in the online Level 1 certification so far. It was a great value, so I have no dislikes for the amount/quality of content I received from my investment. I did feel that Level 1 was a bit elementary, mostly covering concepts that anyone with a few years of experience would already be familiar with. But I'm sure that the complexity of the concepts scale up as you move to Level 2 and Level 3. Review collected by and hosted on G2.com.

I can't speak to the in-person bootcamp events, but I was impressed with the content within their online course. However, just like with all online, self-led education opportunities, you get out what you put into it. So I recommend not only learning the concepts, but thinking about how you can apply them to your day-to-day life as a CSM. Review collected by and hosted on G2.com.

There are limited options for certification/further education within the Customer Success world. SuccessCoaching allows us to review the fundamentals of CS as determined by experts in the field, and make sure that we are taking a moment to assess how our overall performance as a CS department is trending. This is driven mostly by the internal discussions we had as a team when reviewing the content. Review collected by and hosted on G2.com.

I disliked the formatting of the notes/transcripts that were provided with each lesson. I took digital notes and tried to consolidate all of them in one document to refer to at a later date. However, the text did not copy & paste very easily and I spend a lot of time reformatting it. Review collected by and hosted on G2.com.

Great course for people starting off as CSMs. Level 1 goes over all of the fundamentals and is easy to grasp and understand. Review collected by and hosted on G2.com.

I feel confident about the knowledge I gained from this course and I definitely recommend it. I feel much more confident conveying the importance of customer success within the context of my role. I look forward to taking other SuccessCOACHING courses in the future. Review collected by and hosted on G2.com.

I had a bit of trouble making payment but was sorted with the help of support Review collected by and hosted on G2.com.

I hightly recommend successcoaching to any one with or without prior knowledge. They have made their products so easy to use and understand Review collected by and hosted on G2.com.

After taking the course I'm able to communicate, articulate and relate with others in my field with confidence

As my knowledge base has tremendously increased Review collected by and hosted on G2.com.

The only dislike is I wish it could have been a live bootcamp. Review collected by and hosted on G2.com.

Absolutely worth it. You will learn actionable tactics and process improvements you can immediately institute into your day to day. Review collected by and hosted on G2.com.

Whether you are an individual contributor or a customer success leader, you garner knowledge to better understand and execute on key customer success strategies and best practices. I have realized many benefits regarding tweaks to my process, client journeys, and understanding and utilization of key success metrics. Review collected by and hosted on G2.com.

Some of the groups discussions would go off on tangents and some of the content is pretty much self-explanatory. Review collected by and hosted on G2.com.

The content is great and the team really cares about your learning. They work with you to make sure you are understanding the content and are successful. Review collected by and hosted on G2.com.

My company has implemented a health score and ways to proactively outreach to our clients. We're also able to integrate our success and sales team to create a fluid member experience, Review collected by and hosted on G2.com.

Some content and the visuals did tend to become a bit tedious and dry. Review collected by and hosted on G2.com.

Success coaching is an excellent way to learn about the customer success world and the different aspects of customer success, especially if you are pivoting into the roles from other customer-facing roles. Review collected by and hosted on G2.com.

Allowed me to jump into the world of customer success positions prepared to discuss the different aspects and challenges of customer success so I could draw the parallels from my experience. Review collected by and hosted on G2.com.

The structure, and adherence to the schedule could have better especially as it pertained to breaks for non-West Coast attendees. Review collected by and hosted on G2.com.

The intro course is great for general level-setting but be sure to look into the higher level courses if your goal is to get deeper into certain concepts. Review collected by and hosted on G2.com.

It's early yet, but we've already taken steps to make improvements to the Sales-Success handoff part of our funnel, and our spinning up our first NPS and CSAT efforts. Review collected by and hosted on G2.com.

I didn't like the time commitment to watching videos. Everyone learns differently, and for me the group discussions mixed with the downloadable content would have been enough. While the videos were valuable to take a deeper dive, I wasn't prepared for how much time I would need to dedicate to them. Review collected by and hosted on G2.com.

We are solving SO MANY problems that we were experiencing before SuccessCOACHING. The biggest one is that we have implemented a customer health score that is contributing to higher retention rates. We have also created playbooks to utilize amongst the team. Understanding how to connect internal departments more deeply has been very helpful as well. Review collected by and hosted on G2.com.

At times the group sessions felt a little too unstructured and frequently devolved into discussions problems people were facing at the very moment, rather than focusing on the material being covered that session. Some of the material felt a little junior for my team, especially those who had long careers in Customer Success. Some help from the program coordinators to determine the best program level for our team upfront would probably have led to better success and value for the team overall. Review collected by and hosted on G2.com.

Evaluate the knowledge of your team before committing them to the training. Though the level 1 training would be great for someone new to a CS role, someone with even a few years of customer relationship work would probably benefit more from a higher level of training. Taking this time to evaluate your team and review the content provided will help ensure they are getting more out of the training. Review collected by and hosted on G2.com.

We were seeking to ensure our team was at the cutting-edge of Customer Succes best practices and knowledge. I have seen our team reference their learnings from the SuccessHackers training modules on some occasions, but I have not yet seen a deeper level of transformation in the way our team operates or approaches their work. Review collected by and hosted on G2.com.

I honestly cannot think of anything I dislike! Review collected by and hosted on G2.com.

Highly, highly recommend taking the courses! Review collected by and hosted on G2.com.

I have been able to go to my team with things that I learned to say hey, maybe we aren't doing this efficiently or hey, this is how other companies are doing this. It's been really helpful in understanding how the role of CS benefits a company as well. Review collected by and hosted on G2.com.