Our customer success team took the Level 1 CCSM course together. We broke out the content for self-guided learning over about 6-8 weeks, and had structured weekly discussions on the content. Specifically covering our main takeaways for each lesson, and how we'd apply our learnings to our own day-to-day lives as Customer Success Managers.
The amount of content we got for the initial Launch course was a great value, and really helped our team think through how we deliver success to our own customers. We were even able to launch a few brand new initiatives as an outcome of our internal discussions. Level 1 felt a bit elementary, but we did also have a few team members who were brand new to CS that benefited from the extensive overview of the concepts that were covered. That being said, even the more senior team members benefited from certain ideas they were not aware of, or concepts that they hadn't thought to put into practice until reviewing the content. All-in-all, very pleased with my initial experience and plan to explore the next levels of the online certification program. Review collected by and hosted on G2.com.