SuccessCOACHING Reviews & Provider Details

I use SuccessCOACHING to advance my team by helping create growth opportunities and providing streamlined training for my success managers. My team appreciated the module on how to deal with difficult customers, as it empowered them to handle tough conversations better and focus on the best solutions instead of offering every option. The modules are beneficial, and we've been creating cohorts to go through them together to reflect and ideate on how to implement the teachings. The success managers (CSMs) feel more empowered, which shows the effectiveness of the modules. I plan to expand this training to new team members to ensure they have the same baseline training and common language. Review collected by and hosted on G2.com.

I think the modules could be shorter and more engaging. It's easier to engage and participate as a cohort. Review collected by and hosted on G2.com.

I like the speed of the instruction, and the graphics helping illustrate their point, and the interactive tasks to learn by doing. Review collected by and hosted on G2.com.

taking the survey at the end of each lesson. Maybe at the end of a unit or something. I went through all 5 units, and that was a lot of surveys. I filled them out at the start, but by the end I had memorized where on the screen to click next so it wasn't getting my honest feedback anyway. Review collected by and hosted on G2.com.

I use SuccessCOACHING to sharpen my CSM skills and to improve and upskill my enterprise CSM team. It's great for creating a common framework and a common language around customer success. I love how SuccessCOACHING is easy to use, affordable, and flexible. The assessments and certifications are particularly valuable as they offer personal value to my team, allowing them to carry forward these certifications if they move on to other roles. I appreciate the tools like the success plan template, which are easily adaptable to our environment. Practitioners teach the classes and bring real-world experience to each lesson, making the learning process both engaging and credible. I appreciate that there are different levels of certification. It's the type of service that you can grow with, and our team is now level one certified and pursuing level two certification. There are specific modules for specific areas of the CSM role, providing multiple growth opportunities with SuccessCOACHING. Overall, I find the training to be excellent. Review collected by and hosted on G2.com.

Ironically, they don't really have very good support. I don't know if we even have a CSM or an account manager. It's actually a little bit of work to just figure out how we can add more people to our account or to know who to contact. Review collected by and hosted on G2.com.

The content covers the CS fundamentals you'd expect, and it's self-paced, which worked well for our team's schedules. Review collected by and hosted on G2.com.

Two things stand out. First, the platform itself is clunky and not intuitive, navigating the course content felt like more work than it should. Second, and more notably, there has been zero proactive outreach from an account manager. No check-in on how our team is progressing, no inquiry into whether we need additional support, no guidance on next steps. For a company that trains customer success professionals, the lack of attention to their own customer experience is hard to overlook. Review collected by and hosted on G2.com.

They give a nice introduction into the profession and basic things that a professional needs. Review collected by and hosted on G2.com.

1. I was happy with the program, until I noticed that THEY KEPT WITHDRAWING MONEY even though I cancelled the program. First of all it's crazy that buying the course you don't actually buy the course, but rather the access to it, and you have to PAY EVERY YEAR if you want to keep access. And if you cancel the course, you need to CANCEL each course SEPARATELY, because they will keep withdrawing your money from your card.

When I tried to reach out to support - they DIDN'T REPLY neither by email not in their chat, just bot kept popping up, no answers from real people for almost a month. Looks like they avoid the topic. Very POOR customer EXPERIENCE.

2. Some of the questions in the final test were ambiguous and not clear, some answers looked strange. Review collected by and hosted on G2.com.

I appreciate that the course presents real-life scenarios that a CSM might encounter, which makes the material feel relevant and practical. I also found the milestone checkpoints helpful, as they allowed me to review and reinforce what I had just learned in previous lessons. The quizzes were especially useful in helping to solidify my understanding of the material. Review collected by and hosted on G2.com.

At times, I found the courses to be repetitive and overly lengthy, which made it difficult for me to stay engaged. However, the content overall was quite practical and provided a solid foundation of essential skills that every great CSM should possess. Review collected by and hosted on G2.com.

I really appreciate the structured nature of the modules that SuccessCOACHING set up. The program’s structured modules break down the fundamentals of customer success into easy-to-digest segments that are targeted towards specific content. It provides not just videos and vocal recordings, but also worksheets and other materials to aid us in real-world practices. The inclusion of quiz questions, handouts, and charts as I worked through the modules was particularly beneficial. Additionally, the platform’s reasonable (discounted!) pricing for the level one modules at $49.50 offered incredible value, making it accessible without significant financial burden. This cost-effectiveness was a crucial factor that assisted my manager’s decision to utilize the platform. SuccessCOACHING has significantly helped me and my colleagues in learning the basic ideas and equipping us with the necessary tools and tricks to get moving and improve our understanding of customer success. Review collected by and hosted on G2.com.

I found the pricing for progressing beyond the level one modules quite steep, which might make it difficult to continue advancing without significant financial commitment. Review collected by and hosted on G2.com.

I really like how easy it is to get through the lessons. So many other courses can be cumbersome and clunky to use. SuccessCOACHING is super simple and straight forward. It also makes it easy to go back and review lessons if needed. I also like all the documentation they provide at the beginning of each section! Review collected by and hosted on G2.com.

I wish there was a full course booklet or text book you could purchase to have this info. Sometimes having it all printed would be nice but I do not have a printer to print the course notes on my own. Review collected by and hosted on G2.com.

As a neurodivergent individual, I sometimes find it difficult to focus and digest information when reading and learning. However, this course was exceptionally clear, and I especially appreciated having a speaker instead of just reading text. That approach really brought the material to life for me. Review collected by and hosted on G2.com.

I believe the exam could be made more challenging to ensure that everyone who becomes certified has truly absorbed the material. I spent a lot of time preparing, but I noticed that many of the questions were repeated in the exam almost word for word from the course content. Since the exam is open book, this might allow some people to achieve CCSM qualification before they are fully ready. Review collected by and hosted on G2.com.

The content is practical and easy to put into action right away. I appreciate that the programs are structured but not overwhelming, with clear examples and templates I can use in real customer situations. I also like that there’s always another step forward—after CSM certification and Management Essentials, I’m now enrolled in the Value-Based Selling program to continue building my skills. Review collected by and hosted on G2.com.

Honestly, there isn’t much to dislike. Some of the self-paced modules can feel a bit dense if you’re trying to rush through them, but if you take the time to apply what’s taught, it’s worth it. Review collected by and hosted on G2.com.