# Waybeo Reviews
**Vendor:** VBHC  
**Category:** [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking)  
**Average Rating:** 4.0/5.0  
**Total Reviews:** 1
## About Waybeo
Waybeo is an Inbound phone lead acceleration platform with Call tracking and analytics.




## Waybeo Reviews
  ### 1. Functional service with a lot of customizability

**Rating:** 4.0/5.0 stars

**Reviewed by:** Ashish T. | General Manager, Digital Marketing, Enterprise (> 1000 emp.)

**Reviewed Date:** September 14, 2021

**What do you like best about Waybeo?**

We signed up with Waybeo for a simple requirement - generating virtual numbers that would capture caller details and sync into our CRM while parallely connecting to our call center. As we continued to use it, a host of new use cases started coming up - capturing campaign details, sources, UTM parameters, placing hidden fields - and the Waybeo team was able to develop each of these and make them available quickly and painlessly integrate into our systems. The team's responsive and quick to correct any issues that arise; accessible, well-trained on product, and open to co-developing the product in line with our roadmaps and requirements.

**What do you dislike about Waybeo?**

The biggest problem (which is not so big) we have faced is on PII security. When a number is captured, it is stored as an unencrypted value, so could potentially be visible to all salesforce users. This is controllable with access permissions, but could remain a potential weakness - not so much a Waybeo problem as much as it's a Salesforce one, but this remains a factor to keep in mind when integrating.

**What problems is Waybeo solving and how is that benefiting you?**

Main problem solved is enabling an easily usable channel for mobile users. With the bulk of traffic coming on mobile, typical lead forms don't work - cumbersome and hard to use on small mobile screens. Keeping a simple 'click-to-call' option makes lead generation simple for users and efficient. We've seen a typical 4x performance in leads on Waybeo compared to web forms.


## Waybeo Discussions
  - [What is Waybeo used for?](https://www.g2.com/discussions/what-is-waybeo-used-for)

- [View Waybeo pricing details and edition comparison](https://www.g2.com/products/waybeo/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+17%3A12%3A15+-0500&secure%5Bsession_id%5D=89a174ee-4df4-4197-808c-5ea5d6829e92&secure%5Btoken%5D=65d67d7607cdc96c90d22d606cda5e110af11103a2c61192dfe488989ab7cba0&format=llm_user)

## Waybeo Features
**Agentic AI - Outbound Call Tracking**
- Autonomous Task Execution
- Natural Language Interaction

**Phone Number Management**
- Local Phone Numbers
- Toll-Free Numbers
- Port Existing Numbers

**Calling**
- Record Calls
- Generate Location
- Call Types
- Click-to-Call
- Auto Dialer

**Tracking**
- Visitor & Keyword Tracking
- Dynamic Number Insertion
- Multi-Channel Call Attribution

**Contacts**
- Personalization
- Information Locater
- Record Prospect Data

**Analytics**
- Call Data
- Call Recording
- Advanced Reporting
- Conversation Intelligence

**Insights**
- Notes
- Daily Summary
- Automated Voicemails
- Automated Emails
- Sorts Prospects
- Automated Note Taking

**Call Routing**
- IVR
- Call Scheduling
- Geo-Routing

**Administration**
- Martech Integrations
- Privacy, Security, and Compliance
- Performance and Reliability

**Agentic AI - Inbound Call Tracking**
- Autonomous Task Execution
- Cross-system Integration
- Proactive Assistance

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