vFire Reviews & Product Details


What is vFire?

vFire is an enterprise level IT service management software tool.

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vFire Profile Details

vFire Profile Details

Vendor
Alemba
Company Website
Year Founded
2007
HQ Location
Send, United Kingdom
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
74
Twitter
@Alemba
Twitter Followers
475
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Companies Using vFire

Kroger
Northern Kentucky University
Jeanswest
Bracknell Forest
Arqiva
Stockland
Thamesvalley
Glasgow Caledonian University
Dumfries and Galloway Council
Plan UK
St.Helens Council
Barnardos

vFire Reviews

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vFire Reviews

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1-25 of 64 total vFire reviews
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Database Administrator
Enterprise
(5001-10,000 employees)
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Verified Current User
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"Simple, Realistic, Ease of Use and Cost effective IT Service Management tool."

What do you like best?

The best thing about vFire is the dashboard view and time stamp on the service request.

Dashboard view offers great customization options, upto 15 types of columns can be added in a regular view.

Reports are exported in excel, they look nice and sorted.

The integration of the users information with on premise Active Directory is really good and shows a lot of detailed information.

What do you dislike?

The version used by our organizations lacks modern features like AI integration,knowledge base integration, etc however it is acceptable considering the effective pricing of the product.

Recommendations to others considering the product:

The product has a competitive pricing as compared to the current market and it is able to serve most of the purpose of an ideal ITSM tool.

What problems are you solving with the product? What benefits have you realized?

We are using vFire for routing and management of IT service management and service desk operations.

The version being used is vFire core 9.9.6, which is capable of performing the automated ticket routing and pushing notifications to the concerned teams for the actions to be taken.This in turn saves time and less manual effort is required.

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Service Desk
Enterprise
(5001-10,000 employees)
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"An easy to use Incident and Service request management tool available at a minimal cost"

What do you like best?

It provides an end user friendly interface for dashboard view, export in excel option and offers a good number of customization as well.

Integration with AD is seamless and it even provides the timestamp per the regions' clock.

What do you dislike?

It lacks some of the advanced features however considering the cost effectiveness, the product stands out of the crowd.

Recommendations to others considering the product:

If you are looking for a simple ITSM tool which should cater all the basic fundamentals of your service desk while being compliant with ITIL framework, you can try Alemba Vfire.

What problems are you solving with the product? What benefits have you realized?

We are managing our entire Service desk from Vfire core and able to perform all the ITSM tasks hassle free

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Technical Support Analyst
Information Technology and Services
Enterprise
(1001-5000 employees)
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"VMWare"

What do you like best?

I like how easy it is to use the application. It's very user friendly and easy to set up. I was able to remote in anywhere I had an internet connection which made working from home more convenient. I was always able to get work done anywhere at anytime.

What do you dislike?

There were no way to calculate depreciation. I've found some software that does and this is not a product that does. Sometimes, when the system was down, it made it hard to get anything done. If you're not able to access the remote desktop there is no workaround to work.

Recommendations to others considering the product:

Quicker responses when the system crashes and work at home agents aren't able to log in and do work.

What problems are you solving with the product? What benefits have you realized?

It integrates with the current product we already use to manage trends in the data we sale.

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Event Planner II
Pharmaceuticals
Mid-Market
(201-500 employees)
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"Provides Great Functionality but is not without issues"

What do you like best?

The functionality is great. I can now work from any location with a secure internet connection and have access to ALL of my files and programs as if I was sitting at my desk in the office. I could even connect with a tablet. It operates really well. There is no noticeable lag time. I can accomplish many more tasks with this program.

What do you dislike?

When working remotely, sometimes it will disconnect from your profile randomly and you have to reconnect, which could take a while. Every time there is an update, there seems to be a complication in it implementing the update. All profiles should be the same base set-up, or there are complications in the few customized profiles.

Recommendations to others considering the product:

Make sure to evaluate the needs of all of your staff, not just the majority, as it is more difficult to customize for smaller groups or individuals among the company.

What problems are you solving with the product? What benefits have you realized?

The benefits are large. Our staff can work remotely, if there is bad weather, our office building shuts down or loses power, or any unforeseen circumstance. With this program, the work can still get done no matter what is thrown in our way.

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ICT Administrator
Enterprise
(5001-10,000 employees)
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"Vfire is an enterprise service management application with ease of use"

What do you like best?

I am using vFire Core version 9.6 for incident management and handling service request. It gives me easy reports on the desired formats.

Also , I like the dashboard view.

What do you dislike?

There is nothing to dislike except some sluggish performance while using the web interface

Recommendations to others considering the product:

If you're looking out of ITSM tools, take a look at Vfire modern versions.

What problems are you solving with the product? What benefits have you realized?

Incident & Service Request reporting and management is done through vFire core application.

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Senior Network Server Administrator
Information Technology and Services
Mid-Market
(501-1000 employees)
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"VMWare Service Manager"

What do you like best?

what I like best about VMSM is the ability to automate the processes that are needed to manage our Virtual Server environment.

What do you dislike?

sometimes the product is a little slow to respond when executing scripts (or automated processes) it kind of makes you think that nothing is happening. a little more visual indicators would be nice to see to let you know that something is going on.

Recommendations to others considering the product:

pretty much anything that VMWare is worth trying at least once. I know for our company anything that they have offered has helped us in the long run. Some of the products are a little hard to get going, but once you do, they tend to run themselves.

What problems are you solving with the product? What benefits have you realized?

we've been able to deliver and manage physical, virtual, and cloud-based IT services in a standardized and scalable way.

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Citrix Administrator
Information Technology and Services
Enterprise
(10,001+ employees)
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"Easy but a lot going on"

What do you like best?

Simple ticketing system able to track what comes in and out

What do you dislike?

Really confusing once you add extra modules like CMDB groups finding specific offers.

Recommendations to others considering the product:

Make things a little more accessible within the application like a per company VSM so if a specific company needs certain tabs make a image for it

What problems are you solving with the product? What benefits have you realized?

Ticketing system we are able to track what issues we have coming in and out

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Service Desk
Enterprise
(5001-10,000 employees)
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"Cost effective and easy to manage ITSM tool"

What do you like best?

Besides cost, Vfire is very simple with all basic features available based on ITIL framework.

It gives you nice excel reports for your vfire tickets and Dashboard view is descriptive yet simple.

A lot of customization in the ticket view dashboard with time stamp sorting.

What do you dislike?

It lags in the modern features like AI Algorithm but for this price, it is truly acceptable.

Recommendations to others considering the product:

If you are looking for a simple and easy to use tool which should be able to handle the Service Desk ticketing system, try this one.

What problems are you solving with the product? What benefits have you realized?

We are using Vfire to handle Incident and Change Management request

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A
Mid-Market
(501-1000 employees)
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"VMware Service Manager for IT service provider to provide application support"

What do you like best?

VMware Service Manager manages large amounts of virtual machines without feeling overwhelmed. Each VM tree is available and simple to navigate.I have used this on several client projects and it integrates very well with their business workflows. Most of the standard IT processes like Incident management, problem management ,change management etc are easy to setup up out of the box.This tool is just a great solution for cloud environments

What do you dislike?

One thing I didn't like VMware is slow to respond when executing scripts (or automated processes) it kind of makes you think that nothing is happening. A little more visual indicators would be nice to see to let you know that something is going on.Configuring a Virtual machine and the time it takes to configure is very long

Recommendations to others considering the product:

VMware is a great option to assist in everyday needs when accessing remotely.Use it if you have to handle big data technologies.

What problems are you solving with the product? What benefits have you realized?

Managing Cloud-based IT services of our organization. VMware service manager has a way of simplifying my every day duties and the downloading of different VMware suites and products.It allows us quick easy way to distribute work among team and pass to other teams when needed.

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AM
Enterprise
(10,001+ employees)
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"Powerful and flexible ITSM application"

What do you like best?

The VMWare Service Manager is a powerful ITSM software that has very good workflow engine to control the ITSM processes/. I have used this on several client projects and it integrates very well with their business workflows. Most of the standard IT processes like Incident management, problem management ,change mangement etc. are easy to setup up out of the box.

It is also a cloud based application and can be easily deployed on client environment. It has options to customize the fields on the application as well. For example, if you wanted to add a new field to capture the approximate effort for a change, you can include this field to show up when you create a new change.

Most of the navigation options are shown on a panel on the left. This is typical of most ITSM applications.. They also have options to calculate and report the SLA and OLA response times and breaches.

What do you dislike?

The user interface takes a little getting used to. When I first started using this, I had trouble understanding the navigations and options that were in here. Having used many other ITSM tools, I can cleary say this is one area that needs to be improved. There are several other ITSM softwares like ServiceNow that offers a lot more functionalities out of the box for project management and IT process management which are lacking in the VMware application.

Recommendations to others considering the product:

It would be best to consider the alternatives in the market. The VMWare application is a good option if you have other VMware products that you might want to integrate it with.

What problems are you solving with the product? What benefits have you realized?

Incident management, problem management, configuration management, Knowledge base, change management and service catalogs.

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E
Enterprise
(5001-10,000 employees)
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"Alemba vFire"

What do you like best?

We moved a lot of our ITIL based functions into vFire. e.g. Service desk ticketing, change management, asset inventory. Prior to implementing vFire they were all separate disparate systems. It's highly flexible (which is not always a good thing)

What do you dislike?

It's very flexible which can become confusing if you lose sight of your desired finishing point. having a clear plan and desired results for implementing it is a must.

Recommendations to others considering the product:

Currently the application doesn't support a full html client. This will change in the next version which will make the application non operating system dependent.

What problems are you solving with the product? What benefits have you realized?

Service desk ticketing, customer self service in reporting faults, asset management, change management.

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splunk sme
Information Technology and Services
Enterprise
(1001-5000 employees)
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"a big headache "

What do you like best?

how it can show you what tickets need to be looked at and outstanding tickets. the reports that is produced are good for managers and service desk managers

What do you dislike?

service keeps crashing

confusing to use

when something is entered wrong the software does not tell you where its wrong

Recommendations to others considering the product:

look around and see what else is out there

What problems are you solving with the product? What benefits have you realized?

none and want to replace

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Software Developer
Banking
Enterprise
(10,001+ employees)
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"Best Server Virtulization platform for building and tesking"

What do you like best?

One of the widely used Virtualization software, with lot of support and patches and Core features such as VMware ESXi, VMware vSphere Client and VMware vSphere Virtual Machine File System.

What do you dislike?

Some missing storage features on the Hyper-V, and high prices. at some point some operating system keep crashing while trying to install, I also find it difficult using vagrant.

Recommendations to others considering the product:

I find this tool as one of the widely used and best virtualization software, that comes with lots of features and support as well.

What problems are you solving with the product? What benefits have you realized?

Enables the migration of powered virtual machines from one physical server to another with zero down.

It has help me setup and configure lot of Test Servers on different environments.

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UI
Enterprise
(10,001+ employees)
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"VMware Service Manager is a good platform for DevOps virtualization"

What do you like best?

VMware Service Manager can support various IT virtualization environments - physical servers, virtual servers or cloud-based services. It is easy to scale and replicate virtual environments across different servers, which enables quick IT response for changing software development requirements.

What do you dislike?

The future development roadmap of the VMware Service Manager was unclear. The web interface is limited for IE only. Workflow engine is not very much intuitive and requires detailed knowledge of the operation you would like to perform.

Recommendations to others considering the product:

Know the product roadmap and its new capabilities. It is hard to upgrade to the new releases.

Validate terms of support, which in many cases are unclear

What problems are you solving with the product? What benefits have you realized?

Scale up and scale down IT virtualization infrastructure

Enforcing infrastructure approval policies across different IT teams

Reducing IT cost by enabling Cloud services management and connectivity to other VMware environments

Productivity improvement for software development by quickly responding to the ir DevOps requirements

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AH
Enterprise
(10,001+ employees)
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"Ok experience with VMware"

What do you like best?

VMware made it easy to log into my desktop and work from anywhere. This was especially convenient when traveling between multiple office and hospital locations. All of my documents and applications were available anywhere, and everything was exactly where I left it in my files which saved a great deal of time from searching for the documents that were needed for my daily tasks.

What do you dislike?

The software was moderately reliable, I experienced at least a few instances of errors each day using it which required a reboot of the computer I was using. This interrupted a few meetings and was a bit frustrating when it happened during meetings or presentations.

Recommendations to others considering the product:

VMware is a great option to assist in everyday needs when accessing remotely.

What problems are you solving with the product? What benefits have you realized?

This software allowed me to work remotely from my home office which was invaluable in my work with multiple office locations and hospitals to visit each day.

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Freelancer
Hospitality
Small-Business
(2-10 employees)
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"Good Server Virtulization"

What do you like best?

- Troubleshoot physical

- A lot support like VMware ESXi, VMware vSphere Client and VMware vSphere Virtual Machine File System

- The ease of integration

- Easy to use remotely configure and troubleshoot vm machines

- Good Service desk module

- Best Workflow module

What do you dislike?

- Price is expensive

- Missing storage features on the Hyper-V

- Hard to solved VXLAN

Recommendations to others considering the product:

Must be low budget for startup company or personal.

What problems are you solving with the product? What benefits have you realized?

- Easy setup and configure lot of Test Servers on different environments.

- The cloud access is really best benefit.

- Remote is best solved.

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UI
Mid-Market
(51-200 employees)
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"Complete you SDDC story"

What do you like best?

This is one of the main piece to complete your Software Defined DataCenter Story. This provide ability to virtualize your network. A software defined network with make your day to day networking need agile, lower your cost to manage it. Expand the network beyond the traditional VLAN boundary. Spin up and Teardown network on demand.

What do you dislike?

Debug ability when there is some failure. Its very hard to determine if the problem is in the physical layer or virtual layer. VXLAN also relies on central controllers. Thus determining the problem is at VTEPs or Controllers is difficult.

Recommendations to others considering the product:

Highly recommended to move the your infrastructure to software defined networking. This also helps build a Private Cloud infrastructure where VSM can provide L2, L3, load balancer, firewall etc services.

What problems are you solving with the product? What benefits have you realized?

1) With traditional VLAN we were only able to create 4096 networks. Thus for a growing business we were quickly running out of VLAN to isolate our broadcast domain.

2) VLAN were not extending our geographical sites. E.g. One of our host was in USA and other in India. We wanted them to be part of same VLAN. Traditional VLAN does not support this. We were able to solve this using VXLAN.

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UR
Enterprise
(10,001+ employees)
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"Great program! Easy to use! "

What do you like best?

I love the ability to use the program as a telecommuter. It gives our company to hire many agents that work from home. Without having to worry about having open office space or not enough.

What do you dislike?

Sometimes it times out and freezes, but many programs do the same thing. It has been known to completely reset a desktop, however, that has rarely happened.

Recommendations to others considering the product:

This program is well worth the time and effort that a company can take actions in training employees to use. It broadens the working environment and locations that an employee can work from.

What problems are you solving with the product? What benefits have you realized?

It gives us the opportunity to work from home and not have to worry about traffic or having to work around weather conditions.

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ER
Enterprise
(1001-5000 employees)
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"The standard in Server Virtulization "

What do you like best?

As a leader in Virtualization software, the VMware service manager provides the Core features of VMware ESXi, VMware vSphere Client and VMware vSphere Virtual Machine File System, essential to managing a world class VM environment.

What do you dislike?

There is still room for improvement with the user interface to make it more intuitive. Additional tools or features to help analyze and identify root cause of issues, particularly helping determine if the source of the issue is at the physical or virtual layer. The solution cost can be improved.

Recommendations to others considering the product:

If you are not already headed there, It is the way to go long term. VM does not need to need to be the sole technology in your data center, but it should be the lions share.

What problems are you solving with the product? What benefits have you realized?

Providing a more cost effective data center environment that allows for scalability and responsiveness to business needs while being reliable and manageable.

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Software Developer
Information Technology and Services
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"Great Software"

What do you like best?

Enables users to manage IT services, such as cloud-based, virtual, and physical. Provides a user-friendly way to control workflow.

What do you dislike?

I haven't had any negative experiences from using this software. It has been extremely beneficial so far.

Recommendations to others considering the product:

VMware Service Manager is a useful product that allows users to manage and control IT-services and workflow in a physical, virtual, and cloud-based environment. It is user-friendly and offers many beneficial tools and features.

What problems are you solving with the product? What benefits have you realized?

Team members are able to manage IT-services and control workflow in physical, virtual, or cloud-based environments.

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Technical Publishing Coordinator
Information Technology and Services
Mid-Market
(51-200 employees)
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"Great management"

What do you like best?

The ease of management from a single pane of glass makes this really awesome

What do you dislike?

it is definitely rather costly, but well worth the expense with the amount of time it saves your admins

Recommendations to others considering the product:

Give it a test drive and let their experts show you all the benefits. You'll be surprised and very pleased with all of the amazing capabilities this product is capable of.

What problems are you solving with the product? What benefits have you realized?

overal db management by the IT staff, protection and security as well.

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Cloud Services Engineer
Computer Software
Enterprise
(1001-5000 employees)
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"Easy integration into our system"

What do you like best?

The ease of integration that came with the software. It was easy to plan out its place within the environment.

What do you dislike?

Interrace could be updated slightly. It seems a bit outdated compared to other tools in use currently.

What problems are you solving with the product? What benefits have you realized?

It allows an added measure of management that was not previously available with the level of integration provided.

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General Lab Supervisor
Hospital & Health Care
Mid-Market
(51-200 employees)
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"VMware was a great fit for my company"

What do you like best?

Helps using cloud resources efficiently. Implementation was cost-efficient and relatively fast when compared to other alternatives explored previously. Customer service very helpful.

What do you dislike?

Encounter some minor compatibility issues with processing software on older computer systems use in the workplace.

Recommendations to others considering the product:

Much better than Osticket at all levels (cost, ease of use, support).

What problems are you solving with the product? What benefits have you realized?

Facilitates use of the cloud to access off-site resources and programs.

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"VM ware has been helping us to re[plicate our application servers."

What do you like best?

the best thing is we used it to replicate our application servers for multiple language OS deployment, with different timezones, and its the best for all dot net based web applications and server based databases.

What do you dislike?

its bit slower than normal servers for some big applications with multiple SQL installed.

What problems are you solving with the product? What benefits have you realized?

we tried to solve server deplyment with real time interactive web applications and the benefits are with single VMware we could be able to use 6 different installations

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Helpdesk Analyst
Information Technology and Services
Enterprise
(10,001+ employees)
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"Excellent Program"

What do you like best?

Loved being able to control everything from my desktop instead of removing into the server and having to go through there.

What do you dislike?

There was nothing I disliked about this program.

What problems are you solving with the product? What benefits have you realized?

The ease of using virtualized servers from my desk at work.

vFire Features

  • Automate Ticket Routing
  • Ticket Prioritization
  • Ticket Notifications
  • Knowledge Base
  • Knowledge Base/Ticket Integration
  • Dashboards

vFire User Ratings

7.7
Ease of Use
Average: 8.3*
8.1
Quality of Support
Average: 8.5*
7.3
Ease of Setup
Average: 7.8*
* Service Desk Category
Do you work for vFire?