--- title: Alemba Service Manager Reviews meta\_title: 'Alemba Service Manager Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 64 reviews by the users' company size, role or industry to find out how Alemba Service Manager works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 64 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Alemba Service Manager Reviews & Product Details Alemba Service Manager (previously vFire) is a highly functional, 100% ITIL-compliant IT Service Management tool with a specific focus on request fulfilment. Backed by 25 years of heritage, Alemba Service Manager enables users to respond quickly to business demands by dramatically reducing time to request fulfilment through automated workflowed integration. Alemba’s unique pricing model takes into account different levels of participation in, offering an interface for every kind of user. * * * Seller [Alemba](https://www.g2.com/sellers/alemba) Discussions [Alemba Service Manager Community](https://www.g2.com/products/alemba-service-manager/discuss) Solution Type Best-of-Breed Overview by Elzette Steenkamp (Editorial & Engagement Manager at Alemba) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 5 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/alemba-service-manager/pricing) ## Top-Rated Alternatives [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![ServiceNow IT Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceNow IT Service Management") ServiceNow IT Service Management 4.5/5(1,948) ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,348) ](https://www.g2.com/products/freshservice/reviews) [ View All Alternatives ](https://www.g2.com/products/alemba-service-manager/competitors/alternatives) ## User Insights Average based on 64 real user reviews. Implementation Time 5 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") UI Verified User in Internet Enterprise (\> 1000 emp.) 10/25/2017 "Remote Desktop made easy" 3.5/5 What do you like best about Alemba Service Manager? The VMware service manager works very well when we use it to install and manage different applications on cloud platforms making it very simple to handle IT related tasks in a much efficient manner. Review collected by and hosted on G2.com. What do you dislike about Alemba Service Manager? Vmware service manager sometimes needs to be rebooted in case the OS package installed gets corrupted or runs with less available space on the server. Review collected by and hosted on G2.com. What problems is Alemba Service Manager solving and how is that benefiting you? We have installed remote desktop services through VMware service manager and applications on cloud that can be easily handled without any issues. Review collected by and hosted on G2.com. Show More 10/26/2017 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Civil Engineering](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Civil Engineering") UC Verified User in Civil Engineering Enterprise (\> 1000 emp.) 12/20/2017 "You Should Be Ware of VMWare" 3.5/5 What do you like best about Alemba Service Manager? + Installs Quickly and Easily + Clean Interface Review collected by and hosted on G2.com. What do you dislike about Alemba Service Manager? - User interface is small - Times out without warning Review collected by and hosted on G2.com. Recommendations to others considering Alemba Service Manager: + Pick an easily integrate-able platform that enables users to connect to all internal services quickly Review collected by and hosted on G2.com. What problems is Alemba Service Manager solving and how is that benefiting you? + I can connect virtually and securely without hassle from my personal laptop Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Defense & Space](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Defense & Space") UD Verified User in Defense & Space Enterprise (\> 1000 emp.) 10/24/2017 "Robust and highly customizable." 5/5 What do you like best about Alemba Service Manager? My company has been using VSM for a few years now. We have been able to integrate a tremendous amount of our day-to-day processes into the tool. Review collected by and hosted on G2.com. What do you dislike about Alemba Service Manager? The user interface isn’t quite the easiest to use, initially, but becomes easier in time. Review collected by and hosted on G2.com. What problems is Alemba Service Manager solving and how is that benefiting you? We have streamlined many of our corporate processes by using the tool. Many of our repetitive tasks have been integrated into the tool which save time and have cut costs tremendously. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 9/26/2017 "Easy to use for Mac laptop" 4.5/5 What do you like best about Alemba Service Manager? User friendly UI. Easy to install and maintain. Review collected by and hosted on G2.com. What do you dislike about Alemba Service Manager? Felt it takes more disk space and little too heavy on low end macbook pro. Review collected by and hosted on G2.com. Recommendations to others considering Alemba Service Manager: Use it if you have to handle big data technologies. Review collected by and hosted on G2.com. What problems is Alemba Service Manager solving and how is that benefiting you? I was using to manage ubuntu with Hive, Hadoop and airflow installed on it. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 10/10/2017 "Secure and Easy to Use!!" 4/5 What do you like best about Alemba Service Manager? This product is organized and easy to use. Allows for secure access when working remotely. Allows staff to stay connected. Review collected by and hosted on G2.com. What do you dislike about Alemba Service Manager? Sometimes I have issues connected remotely. It likes to disconnect and takes a while to reconnect. Review collected by and hosted on G2.com. Recommendations to others considering Alemba Service Manager: It is a great product for your company. Give it time to get working and at least try it once. Review collected by and hosted on G2.com. What problems is Alemba Service Manager solving and how is that benefiting you? We have a lot of staff in our office that work remotely and this product allows them to do this securely. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Hardware](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Hardware") CC Verified User in Computer Hardware Enterprise (\> 1000 emp.) 8/30/2017 "Powerful automated IT service managment" 5/5 What do you like best about Alemba Service Manager? The VMware service manager is fantastic. Review collected by and hosted on G2.com. What do you dislike about Alemba Service Manager? The VMware service is improving product. Review collected by and hosted on G2.com. Recommendations to others considering Alemba Service Manager: I strongly suggest to try out the automated service for few months and see the results. Review collected by and hosted on G2.com. What problems is Alemba Service Manager solving and how is that benefiting you? These are the benefits that I have observed: 1- Provides cloud consumers a unified experience resources. 2- It simplifies the requests for cloud resources. 3- Full access to resources with the flexibility for options to modify services. 4- Establishes to other VMware solutions to provide closed loop cloud services. 5- Eliminates bottlenecks while enforcing the policies through automation. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Management Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Management Consulting") UM Verified User in Management Consulting Enterprise (\> 1000 emp.) 12/6/2017 "Useful tool for accessing creating and maintaining virtual machines" 3.5/5 What do you like best about Alemba Service Manager? Ease of access and use, sleek design, Review collected by and hosted on G2.com. What do you dislike about Alemba Service Manager? Only the limitations that are there due to it being virtual, which cannot be attributed to the tool itself Review collected by and hosted on G2.com. Recommendations to others considering Alemba Service Manager: Seems to work ok Review collected by and hosted on G2.com. What problems is Alemba Service Manager solving and how is that benefiting you? Multiple test beds for work. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 10/11/2017 "A good solution for ITSM " 4/5 What do you like best about Alemba Service Manager? Requesting, approving, and tracking features seem really good and the ability to provision Virtual machines easily is really handy Review collected by and hosted on G2.com. What do you dislike about Alemba Service Manager? Not sure if they offer integration with other clouds like AWS. I'll need to research more on this but if it's there then it would be awesome Review collected by and hosted on G2.com. What problems is Alemba Service Manager solving and how is that benefiting you? ITSM, help desk for change management and provisioning requests Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Civil Engineering](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Civil Engineering") AC Verified User in Civil Engineering Enterprise (\> 1000 emp.) 7/27/2017 "Quality ticketing system" 3/5 What do you like best about Alemba Service Manager? Compared to others used like Autotask & SIM, feels to be the most usable. It gives the most options for gathering statistics compared to some others as well. Review collected by and hosted on G2.com. What do you dislike about Alemba Service Manager? It didnt have at the time I used it, a sort function to bring more filters in for say specific region on our queue. Other than that, dont really have any complaints, because our team worked well with it. Review collected by and hosted on G2.com. Recommendations to others considering Alemba Service Manager: Best of all used. Review collected by and hosted on G2.com. What problems is Alemba Service Manager solving and how is that benefiting you? It allows us quick easy way to distribute work among team and pass to other teams when needed. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Eric H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric H.") EH Eric H. Application System Analyst Enterprise (\> 1000 emp.) 7/28/2017 "Excellent Product" 3.5/5 What do you like best about Alemba Service Manager? Excellent product and customer service. We use it at our work. Review collected by and hosted on G2.com. What do you dislike about Alemba Service Manager? It would be nice if VMware had a live chat feature for technical support. Review collected by and hosted on G2.com. Recommendations to others considering Alemba Service Manager: It's a great product. I highly recommend it. Review collected by and hosted on G2.com. What problems is Alemba Service Manager solving and how is that benefiting you? We use it for our service desk software and love it. It simplifies our support and services. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Alemba Service Manager? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Alemba Service Manager ](https://www.g2.com/products/alemba-service-manager/discussions/new) GU Guest User What is Alemba Service Manager used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-alemba-service-manager-used-for) [ View all Discussions ](https://www.g2.com/products/alemba-service-manager/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/alemba-service-manager/pricing) Alemba Service Manager Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") Jira Service Management 4.3/5(991) [ Compare Now ](https://www.g2.com/compare/alemba-service-manager-vs-jira-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_da836c06c61c98d4a0795c7cfc3a9a5a/servicenow-it-service-management.jpg "Product Avatar Image") ServiceNow IT Service... 4.5/5(1,948) [ Compare Now ](https://www.g2.com/compare/alemba-service-manager-vs-servicenow-it-service-management) ##### ##### Alemba Service Manager Features Incident Management Automate Ticket Routing Ticket Prioritization Ticket Notifications Reporting Dashboards Time Tracking Surveys Access & Usability Mobile Self Service Active Directory [ View More Features ](https://www.g2.com/products/alemba-service-manager/features) ##### Categories on G2 [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Service Desk](https://www.g2.com/categories/service-desk) ##### Explore More [Which construction data analytics tools integrate natively with Procore and other construction software without custom APIs?](https://www.g2.com/discussions/which-construction-data-analytics-tools-integrate-natively-with-procore-and-other-construction-software-without-custom-apis)[What's the best mobile marketing platform for reaching users effectively without triggering notification fatigue or push opt-outs?](https://www.g2.com/discussions/what-s-the-best-mobile-marketing-platform-for-reaching-users-effectively-without-triggering-notification-fatigue-or-push-opt-outs)[Best app for revenue ops in SaaS businesses](https://www.g2.com/discussions/best-app-for-revenue-ops-in-saas-businesses) [Which image optimization platforms are GDPR compliant for a European ecommerce brand that cannot send customer-uploaded image data to a US-based processing service?](https://www.g2.com/discussions/which-image-optimization-platforms-are-gdpr-compliant-for-a-european-ecommerce-brand-that-cannot-send-customer-uploaded-image-data-to-a-us-based-processing-service)[Top-rated workforce management apps](https://www.g2.com/discussions/top-rated-workforce-management-apps)[Which PLM platforms are the best fit for aerospace and defense companies that need configuration management and document control baked into the workflow?](https://www.g2.com/discussions/which-plm-platforms-are-the-best-fit-for-aerospace-and-defense-companies-that-need-configuration-management-and-document-control-baked-into-the-workflow%20) [Show MoreShow Less](javascript:void(0);)