Link copied to clipboard # Alemba Service Manager vs ServiceNow IT Service Management Comparison - What are their main differences? Share [ Export ](/compare/alemba-service-manager/servicenow-it-service-management/export.csv) Alemba Service ManagerServiceNow IT Service...[+ Add Product](#) Reviews **Alemba Service Manager** [ 4/5(64) ](https://www.g2.com/products/alemba-service-manager/reviews#reviews) **ServiceNow IT Service Management** [ 4.5/5(1,989) ](https://www.g2.com/products/servicenow-it-service-management/reviews#reviews) Pricing **Alemba Service Manager** No pricing available **ServiceNow IT Service Management** No pricing available **Pricing Insights** from reviews Time to Implement **Alemba Service Manager** 5 months Based on 9 responses **ServiceNow IT Service Management** 5 months Based on 20 responses Return on Investment **Alemba Service Manager** Not enough reviews yet **ServiceNow IT Service Management** 13 months Based on 18 responses Perceived Cost **Alemba Service Manager** $$$$$ **ServiceNow IT Service Management** $$$$$ Average Discount **Alemba Service Manager** Not enough reviews yet **ServiceNow IT Service Management** 15% ![Alemba Service Manager](https://images.g2crowd.com/uploads/product/hd_favicon/10fcff78c10862e459f8a8398b1ae960/alemba-service-manager.svg "Alemba Service Manager") ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management") G2 offers free advice on this comparison. Chat with an expert How do we contact you? ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message ![](/assets/advisor_router/phone_call-c9171db19e0526ecaea5fcbe1122f2ba459d8ab314c830a23440e5a1a536d62f.svg)Phone Call Who do you want to talk with? ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)AI Agent ![](/assets/advisor_router/human-26a980d7eed0089d422337af1b2588329a59f3fec5a0eff6d1b43312553d4c7b.svg)Human Pros & Cons **Alemba Service Manager** Not enough data **ServiceNow IT Service Management** [ Ease of Use (163) ](https://www.g2.com/products/servicenow-it-service-management/reviews?filters%5Bsentiment_snippet%5D=1546751&qs=pros-and-cons#reviews)[ Incident Management (110) ](https://www.g2.com/products/servicenow-it-service-management/reviews?filters%5Bsentiment_snippet%5D=1549440&qs=pros-and-cons#reviews)[ Learning Curve (70) ](https://www.g2.com/products/servicenow-it-service-management/reviews?filters%5Bsentiment_snippet%5D=1548368&qs=pros-and-cons#reviews)[ Expensive (59) ](https://www.g2.com/products/servicenow-it-service-management/reviews?filters%5Bsentiment_snippet%5D=1547869&qs=pros-and-cons#reviews) Integrations **Alemba Service Manager** Not enough data **ServiceNow IT Service Management** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cd2b351740dc3fc7b599e9bff74168d3/accreditation-manager.png "Product Avatar Image") Accreditation Manager ](https://www.g2.com/products/accreditation-manager/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_aa32fa23598dc6c153bb17435c1c1d13/activedirectory-domain-controller-for-windows-2016.png "Product Avatar Image") ActiveDirectory Domain... ](https://www.g2.com/products/activedirectory-domain-controller-for-windows-2016/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3ecdf4b29d13e918625a439cb01a06b2/aria-aria.png "Product Avatar Image") Aria ](https://www.g2.com/products/aria-aria/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_504423766e296a0eeef13491cb738385/aws-cloud-development-kit-aws-cdk.png "Product Avatar Image") AWS Cloud Development Kit... ](https://www.g2.com/products/aws-cloud-development-kit-aws-cdk/reviews)[ View all ](https://www.g2.com/products/servicenow-it-service-management/integrations) Screenshots **Alemba Service Manager** No screenshot available **ServiceNow IT Service Management** ![ServiceNow IT Service Management screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1738738/servicenow-l1-service-desk-ai-specialist.png) Ratings Meets Requirements **Alemba Service Manager** 8.2 8.259 **ServiceNow IT Service Management** 8.9 8.9935 Ease of Use **Alemba Service Manager** 7.7 7.759 **ServiceNow IT Service Management** 8.6 8.61,450 Ease of Setup **Alemba Service Manager** 7.4 7.419 **ServiceNow IT Service Management** 8.2 8.2788 Ease of Admin **Alemba Service Manager** 7.8 7.820 **ServiceNow IT Service Management** 8.6 8.6347 Quality of Support **Alemba Service Manager** 8.1 8.148 **ServiceNow IT Service Management** 8.6 8.61,059 Has the product been a good partner in doing business? **Alemba Service Manager** 8.1 8.119 **ServiceNow IT Service Management** 8.8 8.8342 Product Direction (% positive) **Alemba Service Manager** 7.4 7.459 **ServiceNow IT Service Management** 8.8 8.8931 Features IT Service Management (ITSM) Tools[Hide 81 FeaturesShow 81 Features](javascript:void(0);) 8.9 5 8.7 749 Administration Reports & Analytics 8.3 5 | Verified 8.9(won by 0.6) 334 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Change Management Not enough data 9.2(won by default) 351 | Verified Asset Management Not enough data 8.8(won by default) 265 | Verified Service Request Management Not enough data 10.0(won by default) 13 Configuration Management Not enough data 8.3(won by default) 6 Ticket Management Not enough data 9.3(won by default) 23 Workflow Management Not enough data 8.5(won by default) 13 Problem Management Not enough data 10.0(won by default) 10 Incident Management Not enough data 9.8(won by default) 22 IT Asset Management Not enough data Not enough data Knowledge Management Not enough data Not enough data Project Management Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Task Management Not enough data Not enough data Release Management Not enough data Not enough data Contract/License Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Capacity Management Not enough data Not enough data Availability Management Not enough data Not enough data Inventory Management Not enough data Not enough data Service Desk Help Desk 8.7 5 | Verified 9.4(won by 0.7) 416 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Incident Reports 9.0 5 | Verified 9.3(won by 0.3) 334 | Verified Process Workflow 9.7(won by 0.6) 5 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 9.1 384 | Verified Customizable Reports Not enough data Not enough data Management Reporting Not enough data 8.9(won by default) 331 | Verified Administration Console Not enough data 8.6(won by default) 249 | Verified Access Management Not enough data 8.8(won by default) 245 | Verified Asset Management Not enough data 8.9(won by default) 245 | Verified Policy Dictation Feature Not Available 8.4(won by default) 224 Real-Time Reporting Not enough data Not enough data Functionality Ticketing System Not enough data 9.5(won by default) 436 | Verified Performance Logging Not enough data 8.7(won by default) 229 Alerting Not enough data 8.7(won by default) 236 | Verified Automation Not enough data 9.1(won by default) 364 | Verified Agentic AI - IT Service Management (ITSM) Tools Autonomous Task Execution Not enough data 7.6(won by default) 56 Multi-step Planning Not enough data 7.6(won by default) 48 Cross-system Integration Not enough data 8.7(won by default) 144 Adaptive Learning Not enough data 7.5(won by default) 47 Natural Language Interaction Not enough data 7.5(won by default) 51 Proactive Assistance Not enough data 7.3(won by default) 51 Decision Making Not enough data 7.7(won by default) 52 Third-Party Integrations Not enough data 7.3(won by default) 5 Resource Allocation & Planning Not enough data Not enough data Multi-Language Not enough data Not enough data Additional Functionality Activity Dashboard Not enough data 10.0(won by default) 5 Prioritization Not enough data Not enough data Service History Not enough data Not enough data Client Portal Not enough data Not enough data Customizable Forms Not enough data Not enough data AI Copilot Not enough data Not enough data API Not enough data Not enough data Service Catalog Not enough data Not enough data Real-Time Notifications Not enough data Not enough data SSL Security Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Generative AI Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Drag & Drop Not enough data Not enough data Self Service Portal Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Automated Responses Not enough data Not enough data Customizable Branding Not enough data Not enough data Customizable Templates Not enough data Not enough data Support Ticket Tracking Not enough data Not enough data Automated Routing Not enough data Not enough data Macros/Templated Responses Not enough data Not enough data Collaboration Tools Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Customizable Fields Not enough data Not enough data Activity Tracking Not enough data Not enough data Search Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Dashboard Creation Not enough data Not enough data Remote Access & Monitoring Not enough data Not enough data Asset Tracking Not enough data Not enough data Chat/Messaging Not enough data Not enough data Approval Process Control Not enough data Not enough data Audit Trail Not enough data Not enough data Service Desk[Hide 61 FeaturesShow 61 Features](javascript:void(0);) 7.7 38 8.5 420 Incident Management Automate Ticket Routing 8.2 31 9.1(won by 0.9) 334 (There is a greater than 0.5 difference between this product's rating and its competitors) Ticket Prioritization 7.8 31 9.0(won by 1.2) 329 (There is a greater than 0.5 difference between this product's rating and its competitors) Ticket Notifications 8.5 30 9.1(won by 0.6) 336 (There is a greater than 0.5 difference between this product's rating and its competitors) Knowledge Base 7.6 31 8.8(won by 1.2) 322 (There is a greater than 0.5 difference between this product's rating and its competitors) Knowledge Base/Ticket Integration 7.0 30 8.8(won by 1.8) 307 (There is a greater than 0.5 difference between this product's rating and its competitors) Real-Time Notifications Not enough data Not enough data Reporting Dashboards 8.0 35 8.8(won by 0.8) 329 (There is a greater than 0.5 difference between this product's rating and its competitors) Time Tracking 7.6 35 8.8(won by 1.2) 293 (There is a greater than 0.5 difference between this product's rating and its competitors) Surveys 7.2 27 8.5(won by 1.3) 179 (There is a greater than 0.5 difference between this product's rating and its competitors) Activity Tracking Not enough data Not enough data Access & Usability Mobile 6.4 24 8.0(won by 1.6) 240 (There is a greater than 0.5 difference between this product's rating and its competitors) Self Service 8.1 33 8.8(won by 0.7) 307 (There is a greater than 0.5 difference between this product's rating and its competitors) Active Directory 8.3 33 8.5(won by 0.2) 263 Multi-Channel Access 7.9 32 8.8(won by 0.9) 167 (There is a greater than 0.5 difference between this product's rating and its competitors) Mobile Access Not enough data Not enough data Agentic AI - Service Desk Autonomous Task Execution Not enough data 8.2(won by default) 24 Multi-step Planning Not enough data 8.2(won by default) 22 Cross-system Integration Not enough data 8.7(won by default) 33 Adaptive Learning Not enough data 8.0(won by default) 20 Natural Language Interaction Not enough data 8.4(won by default) 18 Proactive Assistance Not enough data 7.8(won by default) 20 Decision Making Not enough data 7.9(won by default) 20 Third-Party Integrations Not enough data Not enough data Additional Functionality Project Management Not enough data Not enough data Procurement Management Not enough data Not enough data CMDB Not enough data Not enough data AI Copilot Not enough data Not enough data Generative AI Not enough data Not enough data IT Risk Management Not enough data Not enough data Service Catalog Not enough data Not enough data Inventory Management Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Chat/Messaging Not enough data Not enough data Change Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Task Management Not enough data Not enough data Email Templates Not enough data Not enough data Benchmarking Not enough data Not enough data Localization Automation Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Customer Support Not enough data Not enough data Scheduled/Automated Reports Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Release & Deployment Not enough data Not enough data Email Management Not enough data Not enough data Contract/License Management Not enough data Not enough data Workflow Management Not enough data Not enough data Problem Management Not enough data Not enough data Analytics Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Configuration Management Not enough data Not enough data API Not enough data Not enough data IT Asset Management Not enough data Not enough data Remote Access/Control Not enough data Not enough data Live Chat Not enough data Not enough data Customizable Reports Not enough data Not enough data Incident Management Not enough data Not enough data Asset Lifecycle Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Customizable Templates Not enough data Not enough data Customizable Branding Not enough data Not enough data Incident Management[Hide 58 FeaturesShow 58 Features](javascript:void(0);) Not enough data 8.3 320 Monitoring Constant Monitoring Not enough data 8.9(won by default) 227 | Verified Timely Alerts Not enough data 9.1(won by default) 245 | Verified TIcket Accuracy Not enough data 9.1(won by default) 249 | Verified AI Monitoring Not enough data 7.7(won by default) 33 Mobile Alerts Not enough data Not enough data Email Alerts Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Management Tools Ticket Assignment Not enough data 9.2(won by default) 254 | Verified Standardization Not enough data 9.1(won by default) 253 Lifecycle Visualization Not enough data 8.7(won by default) 237 | Verified Generative AI AI Text Generation Not enough data 8.3(won by default) 108 AI Text Summarization Not enough data 8.3(won by default) 126 Generative AI Not enough data Not enough data Agentic AI - Incident Management Autonomous Task Execution Not enough data 7.3(won by default) 27 Multi-step Planning Not enough data 7.4(won by default) 28 Cross-system Integration Not enough data 8.0(won by default) 34 Adaptive Learning Not enough data 7.6(won by default) 28 Natural Language Interaction Not enough data 7.8(won by default) 27 Proactive Assistance Not enough data 7.9(won by default) 30 Decision Making Not enough data 7.9(won by default) 30 Third-Party Integrations Not enough data Not enough data Multi-Language Not enough data Not enough data Additional Functionality Alerts/Notifications Not enough data Not enough data Forms Management Not enough data Not enough data Safety Incident Management Not enough data Not enough data Compliance Management Not enough data Not enough data OSHA Compliance Not enough data Not enough data Task Management Not enough data Not enough data Single Sign On Not enough data Not enough data AI Copilot Not enough data Not enough data Disaster Recovery Not enough data Not enough data Document Management Not enough data Not enough data API Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Customizable Templates Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Corrective and Preventive Actions (CAPA) Not enough data Not enough data Activity Dashboard Not enough data Not enough data Issue Management Not enough data Not enough data Communications Management Not enough data Not enough data Audit Trail Not enough data Not enough data IT Incident Management Not enough data Not enough data Audit Management Not enough data Not enough data Event Logs Not enough data Not enough data Risk Analysis Not enough data Not enough data Workflow Management Not enough data Not enough data Risk Assessment Not enough data Not enough data Incident Reporting Not enough data Not enough data Self Service Portal Not enough data Not enough data Customizable Reports Not enough data Not enough data Ticket Management Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Reminders Not enough data Not enough data On Call Scheduling Not enough data Not enough data Investigation Management Not enough data Not enough data Maintenance Scheduling Not enough data Not enough data Status Tracking Not enough data Not enough data Show 1 feature category with incomplete data Configuration Management[Hide 83 FeaturesShow 83 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Widgets Not enough data Not enough data Impact Management Not enough data Not enough data Customizable Forms Not enough data Not enough data Self Service Portal Not enough data Not enough data License Management Not enough data Not enough data Scheduled/Automated Reports Not enough data Not enough data Task Management Not enough data Not enough data Request Assignment Not enough data Not enough data Help Desk Management Not enough data Not enough data Surveys & Feedback Not enough data Not enough data SSL Security Not enough data Not enough data IT Asset Tracking Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Compliance Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Single Sign On Not enough data Not enough data Data Mapping Not enough data Not enough data Client Portal Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Incident Management Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Prioritization Not enough data Not enough data Generative AI Not enough data Not enough data Performance Monitoring Not enough data Not enough data Email Management Not enough data Not enough data Active Directory Integration Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Collaboration Tools Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Asset Lifecycle Management Not enough data Not enough data Inventory Management Not enough data Not enough data Data Import/Export Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Drag & Drop Not enough data Not enough data Activity Tracking Not enough data Not enough data AI Copilot Not enough data Not enough data Workflow Management Not enough data Not enough data Configuration Management Not enough data Not enough data Problem Management Not enough data Not enough data Configurable Workflow Not enough data Not enough data IT Asset Management Not enough data Not enough data API Not enough data Not enough data Data Visualization Not enough data Not enough data Change Management Not enough data Not enough data Device Auto Discovery Not enough data Not enough data Customizable Reports Not enough data Not enough data Contract/License Management Not enough data Not enough data Relationship Mapping Not enough data Not enough data Customizable Fields Not enough data Not enough data Support Ticket Tracking Not enough data Not enough data Vulnerability Scanning Not enough data Not enough data Data Aggregation and Publishing Not enough data Not enough data Cost Tracking Not enough data Not enough data Template Management Not enough data Not enough data Lifecycle Management Not enough data Not enough data Historical Reporting Not enough data Not enough data Monitoring Not enough data Not enough data Configuration Automation Not enough data Not enough data Customizable Templates Not enough data Not enough data Search/Filter Not enough data Not enough data File Management Not enough data Not enough data Status Tracking Not enough data Not enough data Patch Management Not enough data Not enough data Document Management Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Version Control Not enough data Not enough data Task Progress Tracking Not enough data Not enough data IT Cost Management Not enough data Not enough data Archiving & Retention Not enough data Not enough data Scheduling Not enough data Not enough data Reporting/Analytics Not enough data Not enough data User Management Not enough data Not enough data Policy Management Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Rules-Based Workflow Not enough data Not enough data Audit Trail Not enough data Not enough data Business Process Automation Not enough data Not enough data Sarbanes-Oxley Compliance Not enough data Not enough data Task Scheduling Not enough data Not enough data User Insights Reviewers' Company Size [![Alemba Service Manager](https://images.g2crowd.com/uploads/product/hd_favicon/10fcff78c10862e459f8a8398b1ae960/alemba-service-manager.svg "Alemba Service Manager")](https://www.g2.com/products/alemba-service-manager/reviews) Alemba Service Manager Small-Business(50 or fewer emp.) 12.5% Mid-Market(51-1000 emp.) 26.6% Enterprise(\> 1000 emp.) 60.9% [![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")](https://www.g2.com/products/servicenow-it-service-management/reviews) ServiceNow IT Service Management Small-Business(50 or fewer emp.) 5.9% Mid-Market(51-1000 emp.) 21.3% Enterprise(\> 1000 emp.) 72.8% Small-Business (50 or fewer emp.) 12.5% 5.9% Mid-Market (51-1000 emp.) 26.6% 21.3% Enterprise (\> 1000 emp.) 60.9% 72.8% Reviewers' Industry [![Alemba Service Manager](https://images.g2crowd.com/uploads/product/hd_favicon/10fcff78c10862e459f8a8398b1ae960/alemba-service-manager.svg "Alemba Service Manager")](https://www.g2.com/products/alemba-service-manager/reviews) Alemba Service Manager Information Technology and Services 28.1% Civil Engineering 9.4% Computer Software 7.8% Law Practice 4.7% Retail 3.1% Other 46.9% [![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")](https://www.g2.com/products/servicenow-it-service-management/reviews) ServiceNow IT Service Management Information Technology and Services 24.0% Hospital & Health Care 7.2% Computer Software 6.8% Financial Services 6.1% Computer & Network Security 3.5% Other 52.3% Alternatives **Alemba Service Manager Alternatives** ![Jira Service 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Freshservice ](/products/freshservice/reviews) ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") [ Jira Service Management ](/products/jira-service-management/reviews) ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk") [ SolarWinds Service Desk ](/products/solarwinds-service-desk/reviews) ![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus") [ ManageEngine ](/products/manageengine-servicedesk-plus/reviews)