Alemba Service Manager Reviews & Product Details

Alemba Service Manager (previously vFire) is a highly functional, 100% ITIL-compliant IT Service Management tool with a specific focus on request fulfilment. Backed by 25 years of heritage, Alemba Service Manager enables users to respond quickly to business demands by dramatically reducing time to request fulfilment through automated workflowed integration. Alemba’s unique pricing model takes into account different levels of participation in, offering an interface for every kind of user.

Seller

Alemba

Discussions

Alemba Service Manager Community

Solution Type

Best-of-Breed

Overview by

Elzette Steenkamp (Editorial & Engagement Manager at Alemba)

Value at a Glance

Averages based on real user reviews.

Time to Implement

5 months

Perceived Cost

$$$$$

View More Pricing Information

Top-Rated Alternatives

Jira Service Management

4.3/5(986)

ServiceNow IT Service Management

4.5/5(1,989)

Freshservice

4.6/5(1,359)

View All Alternatives

User Insights

Average based on 64 real user reviews.

Implementation Time

5 months

Perceived Cost

$$$$$

Log in to unlock pricing and user insights

MJ

Marc J.

General Lab Supervisor

Hospital & Health Care

Mid-Market (51-1000 emp.)

7/29/2016

"VMware was a great fit for my company"

3/5

What do you like best about Alemba Service Manager?

Helps using cloud resources efficiently. Implementation was cost-efficient and relatively fast when compared to other alternatives explored previously. Customer service very helpful. Review collected by and hosted on G2.com.

What do you dislike about Alemba Service Manager?

Encounter some minor compatibility issues with processing software on older computer systems use in the workplace. Review collected by and hosted on G2.com.

RG

Romario G.

Desktop Support Team Lead

Law Practice

Enterprise (> 1000 emp.)

4/10/2015

"Vmware Service Manager Rocks!"

4.5/5

What do you like best about Alemba Service Manager?

How easy it is to remotely configure and troubleshoot vm machines. The tool makes it easier to work with our trouble users without having to frustrate them. This tool is just a great solution for cloud environments. Review collected by and hosted on G2.com.

What do you dislike about Alemba Service Manager?

We haven't really dug that deep to notice some of its bad qualities but we are having issues with Driver configurations. Review collected by and hosted on G2.com.

VG

Victor G.

Sr. Desktop Support Analyst

Law Practice

Enterprise (> 1000 emp.)

4/8/2015

"VMWare"

4/5

What do you like best about Alemba Service Manager?

Overall a good solution for cloud environments

Valuable Features: Simplicity and Flexibility, these are its major plus points making it one leading industry solution for deploying cloud environments. Review collected by and hosted on G2.com.

What do you dislike about Alemba Service Manager?

Configuring a Virtual machine and the time it takes to configure is very long Review collected by and hosted on G2.com.