--- title: Alemba Service Manager Reviews meta\_title: 'Alemba Service Manager Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 64 reviews by the users' company size, role or industry to find out how Alemba Service Manager works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 64 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Alemba Service Manager Reviews & Product Details Alemba Service Manager (previously vFire) is a highly functional, 100% ITIL-compliant IT Service Management tool with a specific focus on request fulfilment. Backed by 25 years of heritage, Alemba Service Manager enables users to respond quickly to business demands by dramatically reducing time to request fulfilment through automated workflowed integration. Alemba’s unique pricing model takes into account different levels of participation in, offering an interface for every kind of user. * * * Seller [Alemba](https://www.g2.com/sellers/alemba) Discussions [Alemba Service Manager Community](https://www.g2.com/products/alemba-service-manager/discuss) Solution Type Best-of-Breed Overview by Elzette Steenkamp (Editorial & Engagement Manager at Alemba) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 5 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/alemba-service-manager/pricing) ## Top-Rated Alternatives [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![ServiceNow IT Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceNow IT Service Management") ServiceNow IT Service Management 4.5/5(1,948) ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,348) ](https://www.g2.com/products/freshservice/reviews) [ View All Alternatives ](https://www.g2.com/products/alemba-service-manager/competitors/alternatives) ## User Insights Average based on 64 real user reviews. Implementation Time 5 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Marc J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marc J.") MJ Marc J. General Lab Supervisor Hospital & Health Care Mid-Market (51-1000 emp.) 7/29/2016 "VMware was a great fit for my company" 3/5 What do you like best about Alemba Service Manager? Helps using cloud resources efficiently. Implementation was cost-efficient and relatively fast when compared to other alternatives explored previously. Customer service very helpful. Review collected by and hosted on G2.com. What do you dislike about Alemba Service Manager? Encounter some minor compatibility issues with processing software on older computer systems use in the workplace. Review collected by and hosted on G2.com. Recommendations to others considering Alemba Service Manager: Much better than Osticket at all levels (cost, ease of use, support). Review collected by and hosted on G2.com. What problems is Alemba Service Manager solving and how is that benefiting you? Facilitates use of the cloud to access off-site resources and programs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Romario G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Romario G.") RG Romario G. Desktop Support Team Lead Law Practice Enterprise (\> 1000 emp.) 4/10/2015 "Vmware Service Manager Rocks! " 4.5/5 What do you like best about Alemba Service Manager? How easy it is to remotely configure and troubleshoot vm machines. The tool makes it easier to work with ou trouble users without having to frustrate them. This tool is just a great solution for cloud enviroments Review collected by and hosted on G2.com. What do you dislike about Alemba Service Manager? we havent reallyy dugged that deep to notice some of its bad qualities but we are having issues with Driver configurations Review collected by and hosted on G2.com. Recommendations to others considering Alemba Service Manager: It will make your life easier! Review collected by and hosted on G2.com. What problems is Alemba Service Manager solving and how is that benefiting you? the remote side of the business. this tool definetly beat some of the other remote system we've used in the past Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite VG Victor G. Sr. Desktop Support Analyst Law Practice Enterprise (\> 1000 emp.) 4/8/2015 "VMWare" 4/5 What do you like best about Alemba Service Manager? Overall a good solution for cloud environments Valuable Features: Simplicity and Flexibility, these are its major plus points making it one leading industry solution for deploying cloud environments. Review collected by and hosted on G2.com. What do you dislike about Alemba Service Manager? Configuring a Virtual machine and the time it takes to configure is very long Review collected by and hosted on G2.com. What problems is Alemba Service Manager solving and how is that benefiting you? Solving most of my problems remotley Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Law Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Law Practice") AL Verified User in Law Practice Enterprise (\> 1000 emp.) 4/8/2015 "Great" 3.5/5 What do you like best about Alemba Service Manager? You can manage and troubleshoot physical Review collected by and hosted on G2.com. What do you dislike about Alemba Service Manager? I don't think i have anything that I dislike. so far it has been good Review collected by and hosted on G2.com. What problems is Alemba Service Manager solving and how is that benefiting you? We are still working on solving some video issues as well as printer driver issues. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Alemba Service Manager? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Alemba Service Manager ](https://www.g2.com/products/alemba-service-manager/discussions/new) GU Guest User What is Alemba Service Manager used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-alemba-service-manager-used-for) [ View all Discussions ](https://www.g2.com/products/alemba-service-manager/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/alemba-service-manager/pricing) Alemba Service Manager Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") Jira Service Management 4.3/5(991) [ Compare Now ](https://www.g2.com/compare/alemba-service-manager-vs-jira-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_da836c06c61c98d4a0795c7cfc3a9a5a/servicenow-it-service-management.jpg "Product Avatar Image") ServiceNow IT Service... 4.5/5(1,948) [ Compare Now ](https://www.g2.com/compare/alemba-service-manager-vs-servicenow-it-service-management) ##### ##### Alemba Service Manager Features Incident Management Automate Ticket Routing Ticket Prioritization Ticket Notifications Reporting Dashboards Time Tracking Surveys Access & Usability Mobile Self Service Active Directory [ View More Features ](https://www.g2.com/products/alemba-service-manager/features) ##### Categories on G2 [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Service Desk](https://www.g2.com/categories/service-desk) ##### Explore More [Which construction data analytics tools integrate natively with Procore and other construction software without custom APIs?](https://www.g2.com/discussions/which-construction-data-analytics-tools-integrate-natively-with-procore-and-other-construction-software-without-custom-apis)[What's the best mobile marketing platform for reaching users effectively without triggering notification fatigue or push opt-outs?](https://www.g2.com/discussions/what-s-the-best-mobile-marketing-platform-for-reaching-users-effectively-without-triggering-notification-fatigue-or-push-opt-outs)[Best app for revenue ops in SaaS businesses](https://www.g2.com/discussions/best-app-for-revenue-ops-in-saas-businesses) [Which image optimization platforms are GDPR compliant for a European ecommerce brand that cannot send customer-uploaded image data to a US-based processing service?](https://www.g2.com/discussions/which-image-optimization-platforms-are-gdpr-compliant-for-a-european-ecommerce-brand-that-cannot-send-customer-uploaded-image-data-to-a-us-based-processing-service)[Top-rated workforce management apps](https://www.g2.com/discussions/top-rated-workforce-management-apps)[Which PLM platforms are the best fit for aerospace and defense companies that need configuration management and document control baked into the workflow?](https://www.g2.com/discussions/which-plm-platforms-are-the-best-fit-for-aerospace-and-defense-companies-that-need-configuration-management-and-document-control-baked-into-the-workflow%20) [Show MoreShow Less](javascript:void(0);)