--- title: Alemba Service Manager Reviews meta_title: 'Alemba Service Manager Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 64 reviews by the users' company size, role or industry to find out how Alemba Service Manager works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 64 scale: '5' date_modified: '2026-08-09' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Alemba Service Manager Reviews **Vendor:** Alemba **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 4.0/5.0 **Total Reviews:** 64 ## About Alemba Service Manager Alemba Service Manager (previously vFire) is a highly functional, 100% ITIL-compliant IT Service Management tool with a specific focus on request fulfilment. Backed by 25 years of heritage, Alemba Service Manager enables users to respond quickly to business demands by dramatically reducing time to request fulfilment through automated workflowed integration. Alemba’s unique pricing model takes into account different levels of participation in, offering an interface for every kind of user. ## Alemba Service Manager Reviews ### 1. Easy to use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2017 **What do you like best about Alemba Service Manager?** It's very easy to use and it also scales **What do you dislike about Alemba Service Manager?** It's very expensive and it can be buggy occasionally **What problems is Alemba Service Manager solving and how is that benefiting you?** Certain client situations and inter department discussions ### 2. Helps me a lot to virtually manage my services across IT opeartions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 04, 2017 **What do you like best about Alemba Service Manager?** Virtualization and Platform usage. Help me manage my day to day IT operation across IT section in my organization. **What do you dislike about Alemba Service Manager?** Desktop based instance is not so popular among users **Recommendations to others considering Alemba Service Manager:** Its the best platform on IT planed to use and standup a virtual environment with ease of use in day to day operations. **What problems is Alemba Service Manager solving and how is that benefiting you?** Helping standup internal cloud based platform ### 3. Using Vmware **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2016 **What do you like best about Alemba Service Manager?** What I like best and is most beneficial in my opinion is the workflow module and the Service desk module. **What do you dislike about Alemba Service Manager?** I wish there was a way to customize the software to match individual and company needs. Maybe a questionnaire to get familiarized with the user. **Recommendations to others considering Alemba Service Manager:** The cost and ease of support are commendable. The customer service is also extremely beneficial and helpful. I would definitely recommend. **What problems is Alemba Service Manager solving and how is that benefiting you?** VMware service manager has a way of simplifying my every day duties and the downloading of different VMware suites and products. ### 4. Easy integration into our system **Rating:** 4.0/5.0 stars **Reviewed by:** Ian N. | Cloud Services Engineer, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2016 **What do you like best about Alemba Service Manager?** The ease of integration that came with the software. It was easy to plan out its place within the environment. **What do you dislike about Alemba Service Manager?** Interrace could be updated slightly. It seems a bit outdated compared to other tools in use currently. **What problems is Alemba Service Manager solving and how is that benefiting you?** It allows an added measure of management that was not previously available with the level of integration provided. ### 5. Excellent Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Pooja D. | Graduate Research Assistant, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2017 **What do you like best about Alemba Service Manager?** The support service and it works great serving all the purposes **What do you dislike about Alemba Service Manager?** Updates and installantions, tuning to the software initially was bit cumbersome. **Recommendations to others considering Alemba Service Manager:** Great support. **What problems is Alemba Service Manager solving and how is that benefiting you?** Project Management and services ### 6. VM Ware **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2017 **What do you like best about Alemba Service Manager?** This one of th he best managers that we have used. It is very intuitive for first time users. **What do you dislike about Alemba Service Manager?** The program cold use a little help with the views. **What problems is Alemba Service Manager solving and how is that benefiting you?** Being able to make Test and Development sites. ### 7. Application Server and Database Server **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2017 **What do you like best about Alemba Service Manager?** I'm used this software for virtual Application Server OS and Database Server OS on one pc. **What do you dislike about Alemba Service Manager?** Disk space is too many required for using VM. **What problems is Alemba Service Manager solving and how is that benefiting you?** Human Resource Management application for Human Resource Department ### 8. Great Server Virtulization Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2017 **What do you like best about Alemba Service Manager?** This is hands down one of the best Virtualization softwares, with lot of support. **What do you dislike about Alemba Service Manager?** There is still a good bit of room to improveme. It's not the easiest user interface and has a learning curve to it. Also the cost is a bit high. **What problems is Alemba Service Manager solving and how is that benefiting you?** - Easy setup and configuring a bunch of servers on different environments. - The cloud access is really one of the best benefits. It's very helpful. ### 9. Complete you SDDC story **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2016 **What do you like best about Alemba Service Manager?** This is one of the main piece to complete your Software Defined DataCenter Story. This provide ability to virtualize your network. A software defined network with make your day to day networking need agile, lower your cost to manage it. Expand the network beyond the traditional VLAN boundary. Spin up and Teardown network on demand. **What do you dislike about Alemba Service Manager?** Debug ability when there is some failure. Its very hard to determine if the problem is in the physical layer or virtual layer. VXLAN also relies on central controllers. Thus determining the problem is at VTEPs or Controllers is difficult. **Recommendations to others considering Alemba Service Manager:** Highly recommended to move the your infrastructure to software defined networking. This also helps build a Private Cloud infrastructure where VSM can provide L2, L3, load balancer, firewall etc services. **What problems is Alemba Service Manager solving and how is that benefiting you?** 1) With traditional VLAN we were only able to create 4096 networks. Thus for a growing business we were quickly running out of VLAN to isolate our broadcast domain. 2) VLAN were not extending our geographical sites. E.g. One of our host was in USA and other in India. We wanted them to be part of same VLAN. Traditional VLAN does not support this. We were able to solve this using VXLAN. ### 10. Very usefull **Rating:** 4.5/5.0 stars **Reviewed by:** Carlos A. | Owner, Enterprise (> 1000 emp.) **Reviewed Date:** December 21, 2016 **What do you like best about Alemba Service Manager?** Ease of use. Flows very well put together. Makes my work easy to manage. **What do you dislike about Alemba Service Manager?** Certain connections take a long time to refresh. **What problems is Alemba Service Manager solving and how is that benefiting you?** Remote Operations for Drilling sites ### 11. VMware was a great fit for my company **Rating:** 3.0/5.0 stars **Reviewed by:** Marc J. | General Lab Supervisor, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2016 **What do you like best about Alemba Service Manager?** Helps using cloud resources efficiently. Implementation was cost-efficient and relatively fast when compared to other alternatives explored previously. Customer service very helpful. **What do you dislike about Alemba Service Manager?** Encounter some minor compatibility issues with processing software on older computer systems use in the workplace. **Recommendations to others considering Alemba Service Manager:** Much better than Osticket at all levels (cost, ease of use, support). **What problems is Alemba Service Manager solving and how is that benefiting you?** Facilitates use of the cloud to access off-site resources and programs. ### 12. Vmware Service Manager Rocks! **Rating:** 4.5/5.0 stars **Reviewed by:** Romario G. | Desktop Support Team Lead, Law Practice, Enterprise (> 1000 emp.) **Reviewed Date:** April 10, 2015 **What do you like best about Alemba Service Manager?** How easy it is to remotely configure and troubleshoot vm machines. The tool makes it easier to work with ou trouble users without having to frustrate them. This tool is just a great solution for cloud enviroments **What do you dislike about Alemba Service Manager?** we havent reallyy dugged that deep to notice some of its bad qualities but we are having issues with Driver configurations **Recommendations to others considering Alemba Service Manager:** It will make your life easier! **What problems is Alemba Service Manager solving and how is that benefiting you?** the remote side of the business. this tool definetly beat some of the other remote system we've used in the past ### 13. VMWare **Rating:** 4.0/5.0 stars **Reviewed by:** Victor G. | Sr. Desktop Support Analyst, Law Practice, Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2015 **What do you like best about Alemba Service Manager?** Overall a good solution for cloud environments Valuable Features: Simplicity and Flexibility, these are its major plus points making it one leading industry solution for deploying cloud environments. **What do you dislike about Alemba Service Manager?** Configuring a Virtual machine and the time it takes to configure is very long **What problems is Alemba Service Manager solving and how is that benefiting you?** Solving most of my problems remotley ### 14. Great **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2015 **What do you like best about Alemba Service Manager?** You can manage and troubleshoot physical **What do you dislike about Alemba Service Manager?** I don't think i have anything that I dislike. so far it has been good **What problems is Alemba Service Manager solving and how is that benefiting you?** We are still working on solving some video issues as well as printer driver issues. ## Alemba Service Manager Discussions - [What is Alemba Service Manager used for?](https://www.g2.com/discussions/what-is-alemba-service-manager-used-for) - [View Alemba Service Manager pricing details and edition comparison](https://www.g2.com/products/alemba-service-manager/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-09+14%3A34%3A45+-0500&secure%5Bsession_id%5D=7c788644-2e47-450e-8e6c-f75d6014174f&secure%5Btoken%5D=0a389297be37a6e04612b2147596cb87dc782eeace7e4763e158460381b8e314&format=llm_user) ## Alemba Service Manager Features **Administration** - Change Management - Asset Management - Reports & Analytics - IT Asset Management - Knowledge Management - Project Management - Service Level Agreement (SLA) Management - Task Management - Service Request Management - Release Management - Configuration Management - Ticket Management - Workflow Management - Problem Management - Incident Management - Contract/License Management - Support Ticket Management - Knowledge Base Management - Capacity Management - Availability Management - Inventory Management **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration - Real-Time Notifications **Service Desk** - Help Desk - Incident Reports - Process Workflow - Customizable Reports **Reporting** - Dashboards - Time Tracking - Surveys - Activity Tracking **Management** - Reporting - Administration Console - Access Management - Asset Management - Real-Time Reporting **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access - Mobile Access **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - Project Management - Procurement Management - CMDB - AI Copilot - Generative AI - IT Risk Management - Service Catalog - Inventory Management - Surveys & Feedback - Chat/Messaging - Change Management - Reporting & Statistics - Task Management - Email Templates - Benchmarking - Localization Automation - Real-Time Reporting - Customer Support - Scheduled/Automated Reports - Alerts/Escalation - Release & Deployment - Email Management - Contract/License Management - Workflow Management - Problem Management - Analytics - Service Level Agreement (SLA) Management - Configuration Management - API - IT Asset Management - Remote Access/Control - Live Chat - Customizable Reports - Incident Management - Asset Lifecycle Management - Support Ticket Management - Customizable Templates - Customizable Branding **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Resource Allocation & Planning - Multi-Language **Additional Functionality** - Prioritization - Service History - Client Portal - Customizable Forms - AI Copilot - API - Service Catalog - Real-Time Notifications - SSL Security - Activity Dashboard - Real-Time Monitoring - Generative AI - Surveys & Feedback - Drag & Drop - Self Service Portal - Alerts/Notifications - Automated Responses - Customizable Branding - Customizable Templates - Support Ticket Tracking - Automated Routing - Macros/Templated Responses - Collaboration Tools - Multi-Channel Communication - Reporting & Statistics - Customizable Fields - Activity Tracking - Search - Alerts/Escalation - Access Controls/Permissions - Dashboard Creation - Remote Access & Monitoring - Asset Tracking - Chat/Messaging - Approval Process Control - Audit Trail ## Top Alemba Service Manager Alternatives - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (966 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,824 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,299 reviews)