--- title: Alemba Service Manager Reviews meta\_title: 'Alemba Service Manager Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 64 reviews by the users' company size, role or industry to find out how Alemba Service Manager works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 64 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Alemba Service Manager Reviews & Product Details Alemba Service Manager (previously vFire) is a highly functional, 100% ITIL-compliant IT Service Management tool with a specific focus on request fulfilment. Backed by 25 years of heritage, Alemba Service Manager enables users to respond quickly to business demands by dramatically reducing time to request fulfilment through automated workflowed integration. Alemba’s unique pricing model takes into account different levels of participation in, offering an interface for every kind of user. * * * Seller [Alemba](https://www.g2.com/sellers/alemba) Discussions [Alemba Service Manager Community](https://www.g2.com/products/alemba-service-manager/discuss) Solution Type Best-of-Breed Overview by Elzette Steenkamp (Editorial & Engagement Manager at Alemba) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 5 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/alemba-service-manager/pricing) ## Top-Rated Alternatives [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![ServiceNow IT Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceNow IT Service Management") ServiceNow IT Service Management 4.5/5(1,948) ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,349) ](https://www.g2.com/products/freshservice/reviews) [ View All Alternatives ](https://www.g2.com/products/alemba-service-manager/competitors/alternatives) ## User Insights Average based on 64 real user reviews. Implementation Time 5 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Daniel K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel K.") DK Daniel K. splunk sme Information Technology and Services Enterprise (\> 1000 emp.) 5/31/2018 "a big headache " 1/5 What do you like best about Alemba Service Manager? how it can show you what tickets need to be looked at and outstanding tickets. the reports that is produced are good for managers and service desk managers Review collected by and hosted on G2.com. What do you dislike about Alemba Service Manager? service keeps crashing confusing to use when something is entered wrong the software does not tell you where its wrong Review collected by and hosted on G2.com. Recommendations to others considering Alemba Service Manager: look around and see what else is out there Review collected by and hosted on G2.com. What problems is Alemba Service Manager solving and how is that benefiting you? none and want to replace Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Management Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Management Consulting") AM Verified User in Management Consulting Enterprise (\> 1000 emp.) 1/24/2018 "Powerful and flexible ITSM application" 2.5/5 What do you like best about Alemba Service Manager? The VMWare Service Manager is a powerful ITSM software that has very good workflow engine to control the ITSM processes/. I have used this on several client projects and it integrates very well with their business workflows. Most of the standard IT processes like Incident management, problem management ,change mangement etc. are easy to setup up out of the box. It is also a cloud based application and can be easily deployed on client environment. It has options to customize the fields on the application as well. For example, if you wanted to add a new field to capture the approximate effort for a change, you can include this field to show up when you create a new change. Most of the navigation options are shown on a panel on the left. This is typical of most ITSM applications.. They also have options to calculate and report the SLA and OLA response times and breaches. Review collected by and hosted on G2.com. What do you dislike about Alemba Service Manager? The user interface takes a little getting used to. When I first started using this, I had trouble understanding the navigations and options that were in here. Having used many other ITSM tools, I can cleary say this is one area that needs to be improved. There are several other ITSM softwares like ServiceNow that offers a lot more functionalities out of the box for project management and IT process management which are lacking in the VMware application. Review collected by and hosted on G2.com. Recommendations to others considering Alemba Service Manager: It would be best to consider the alternatives in the market. The VMWare application is a good option if you have other VMware products that you might want to integrate it with. Review collected by and hosted on G2.com. What problems is Alemba Service Manager solving and how is that benefiting you? Incident management, problem management, configuration management, Knowledge base, change management and service catalogs. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Bobby W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bobby W.") BW Bobby W. Centralized Application Support Supervisor Insurance Mid-Market (51-1000 emp.) 9/27/2017 "VMWare Service Manager" 3.5/5 What do you like best about Alemba Service Manager? what I like best about VMSM is the ability to automate the processes that are needed to manage our Virtual Server environment. Review collected by and hosted on G2.com. What do you dislike about Alemba Service Manager? sometimes the product is a little slow to respond when executing scripts (or automated processes) it kind of makes you think that nothing is happening. a little more visual indicators would be nice to see to let you know that something is going on. Review collected by and hosted on G2.com. Recommendations to others considering Alemba Service Manager: pretty much anything that VMWare is worth trying at least once. I know for our company anything that they have offered has helped us in the long run. Some of the products are a little hard to get going, but once you do, they tend to run themselves. Review collected by and hosted on G2.com. What problems is Alemba Service Manager solving and how is that benefiting you? we've been able to deliver and manage physical, virtual, and cloud-based IT services in a standardized and scalable way. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Amy L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amy L.") AL Amy L. Event Planner II Pharmaceuticals Mid-Market (51-1000 emp.) 8/17/2017 "Provides Great Functionality but is not without issues" 4/5 What do you like best about Alemba Service Manager? The functionality is great. I can now work from any location with a secure internet connection and have access to ALL of my files and programs as if I was sitting at my desk in the office. I could even connect with a tablet. It operates really well. There is no noticeable lag time. I can accomplish many more tasks with this program. Review collected by and hosted on G2.com. What do you dislike about Alemba Service Manager? When working remotely, sometimes it will disconnect from your profile randomly and you have to reconnect, which could take a while. Every time there is an update, there seems to be a complication in it implementing the update. All profiles should be the same base set-up, or there are complications in the few customized profiles. Review collected by and hosted on G2.com. Recommendations to others considering Alemba Service Manager: Make sure to evaluate the needs of all of your staff, not just the majority, as it is more difficult to customize for smaller groups or individuals among the company. Review collected by and hosted on G2.com. What problems is Alemba Service Manager solving and how is that benefiting you? The benefits are large. Our staff can work remotely, if there is bad weather, our office building shuts down or loses power, or any unforeseen circumstance. With this program, the work can still get done no matter what is thrown in our way. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Shane E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shane E.") SE Shane E. Senior Help-desk Administrator Small-Business (50 or fewer emp.) 5/1/2018 "Full Featured and easy to use" 3.5/5 What do you like best about Alemba Service Manager? Easy of use and ability to make changes quickly Review collected by and hosted on G2.com. What do you dislike about Alemba Service Manager? Sometimes are version can be slow and crash Review collected by and hosted on G2.com. What problems is Alemba Service Manager solving and how is that benefiting you? One stop access for service desk Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Enterprise (\> 1000 emp.) 12/29/2017 "Great program! Easy to use! " 5/5 What do you like best about Alemba Service Manager? I love the ability to use the program as a telecommuter. It gives our company to hire many agents that work from home. Without having to worry about having open office space or not enough. Review collected by and hosted on G2.com. What do you dislike about Alemba Service Manager? Sometimes it times out and freezes, but many programs do the same thing. It has been known to completely reset a desktop, however, that has rarely happened. Review collected by and hosted on G2.com. Recommendations to others considering Alemba Service Manager: This program is well worth the time and effort that a company can take actions in training employees to use. It broadens the working environment and locations that an employee can work from. Review collected by and hosted on G2.com. What problems is Alemba Service Manager solving and how is that benefiting you? It gives us the opportunity to work from home and not have to worry about traffic or having to work around weather conditions. Review collected by and hosted on G2.com. Show More 1/2/2018 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Services") UI Verified User in Information Services Enterprise (\> 1000 emp.) 9/28/2017 "VMware Service Manager is a good platform for DevOps virtualization" 4.5/5 What do you like best about Alemba Service Manager? VMware Service Manager can support various IT virtualization environments - physical servers, virtual servers or cloud-based services. It is easy to scale and replicate virtual environments across different servers, which enables quick IT response for changing software development requirements. Review collected by and hosted on G2.com. What do you dislike about Alemba Service Manager? The future development roadmap of the VMware Service Manager was unclear. The web interface is limited for IE only. Workflow engine is not very much intuitive and requires detailed knowledge of the operation you would like to perform. Review collected by and hosted on G2.com. Recommendations to others considering Alemba Service Manager: Know the product roadmap and its new capabilities. It is hard to upgrade to the new releases. Validate terms of support, which in many cases are unclear Review collected by and hosted on G2.com. What problems is Alemba Service Manager solving and how is that benefiting you? Scale up and scale down IT virtualization infrastructure Enforcing infrastructure approval policies across different IT teams Reducing IT cost by enabling Cloud services management and connectivity to other VMware environments Productivity improvement for software development by quickly responding to the ir DevOps requirements Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 8/8/2017 "Ok experience with VMware" 4/5 What do you like best about Alemba Service Manager? VMware made it easy to log into my desktop and work from anywhere. This was especially convenient when traveling between multiple office and hospital locations. All of my documents and applications were available anywhere, and everything was exactly where I left it in my files which saved a great deal of time from searching for the documents that were needed for my daily tasks. Review collected by and hosted on G2.com. What do you dislike about Alemba Service Manager? The software was moderately reliable, I experienced at least a few instances of errors each day using it which required a reboot of the computer I was using. This interrupted a few meetings and was a bit frustrating when it happened during meetings or presentations. Review collected by and hosted on G2.com. Recommendations to others considering Alemba Service Manager: VMware is a great option to assist in everyday needs when accessing remotely. Review collected by and hosted on G2.com. What problems is Alemba Service Manager solving and how is that benefiting you? This software allowed me to work remotely from my home office which was invaluable in my work with multiple office locations and hospitals to visit each day. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ashok K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashok K.") AK Ashok K. Application Analyst Information Technology and Services Mid-Market (51-1000 emp.) 1/8/2018 "Best software available to maintain virtual machines" 5/5 What do you like best about Alemba Service Manager? Best software available to maintain virtual machines Review collected by and hosted on G2.com. What do you dislike about Alemba Service Manager? There is nothing much I dislike in this software Review collected by and hosted on G2.com. What problems is Alemba Service Manager solving and how is that benefiting you? Maintenance of virtual machines Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![ᕓ𝔦𝔠ӄ𝔦 .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ᕓ𝔦𝔠ӄ𝔦 .") α•“ ᕓ𝔦𝔠ӄ𝔦 . Software Developer Enterprise (\> 1000 emp.) 8/8/2017 "Great Software" 4/5 What do you like best about Alemba Service Manager? Enables users to manage IT services, such as cloud-based, virtual, and physical. Provides a user-friendly way to control workflow. Review collected by and hosted on G2.com. What do you dislike about Alemba Service Manager? I haven't had any negative experiences from using this software. It has been extremely beneficial so far. Review collected by and hosted on G2.com. Recommendations to others considering Alemba Service Manager: VMware Service Manager is a useful product that allows users to manage and control IT-services and workflow in a physical, virtual, and cloud-based environment. It is user-friendly and offers many beneficial tools and features. Review collected by and hosted on G2.com. What problems is Alemba Service Manager solving and how is that benefiting you? Team members are able to manage IT-services and control workflow in physical, virtual, or cloud-based environments. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Alemba Service Manager? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Alemba Service Manager ](https://www.g2.com/products/alemba-service-manager/discussions/new) GU Guest User What is Alemba Service Manager used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-alemba-service-manager-used-for) [ View all Discussions ](https://www.g2.com/products/alemba-service-manager/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/alemba-service-manager/pricing) Alemba Service Manager Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") Jira Service Management 4.3/5(991) [ Compare Now ](https://www.g2.com/compare/alemba-service-manager-vs-jira-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_da836c06c61c98d4a0795c7cfc3a9a5a/servicenow-it-service-management.jpg "Product Avatar Image") ServiceNow IT Service... 4.5/5(1,948) [ Compare Now ](https://www.g2.com/compare/alemba-service-manager-vs-servicenow-it-service-management) ##### ##### Alemba Service Manager Features Incident Management Automate Ticket Routing Ticket Prioritization Ticket Notifications Reporting Dashboards Time Tracking Surveys Access & Usability Mobile Self Service Active Directory [ View More Features ](https://www.g2.com/products/alemba-service-manager/features) ##### Categories on G2 [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Service Desk](https://www.g2.com/categories/service-desk) ##### Explore More [Which Quote-to-Cash software enables accurate revenue recognition and ASC 606 compliance for a finance team that cannot afford to get deferred revenue reporting wrong?](https://www.g2.com/discussions/which-quote-to-cash-software-enables-accurate-revenue-recognition-and-asc-606-compliance-for-a-finance-team-that-cannot-afford-to-get-deferred-revenue-reporting-wrong)[What freelance platforms maintain consistent performance and contractor quality as a company grows its use from a few hires to hundreds of engagements a year?](https://www.g2.com/discussions/what-freelance-platforms-maintain-consistent-performance-and-contractor-quality-as-a-company-grows-its-use-from-a-few-hires-to-hundreds-of-engagements-a-year)[Which aviation compliance monitoring tools provide audit-ready centralized incident and corrective action management?](https://www.g2.com/discussions/which-aviation-compliance-monitoring-tools-provide-audit-ready-centralized-incident-and-corrective-action-management) [Which museum management solutions do teams actually adopt and continue using long-term?](https://www.g2.com/discussions/which-museum-management-solutions-do-teams-actually-adopt-and-continue-using-long-term)[Leading customer success applications for technology firms](https://www.g2.com/discussions/leading-customer-success-applications-for-technology-firms)[Top-rated HCM platforms for talent management](https://www.g2.com/discussions/what-are-the-top-rated-hcm-platforms-for-talent-management) [Show MoreShow Less](javascript:void(0);)