--- title: Alemba Service Manager Reviews meta\_title: 'Alemba Service Manager Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 64 reviews by the users' company size, role or industry to find out how Alemba Service Manager works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 64 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Alemba Service Manager Reviews & Product Details Alemba Service Manager (previously vFire) is a highly functional, 100% ITIL-compliant IT Service Management tool with a specific focus on request fulfilment. Backed by 25 years of heritage, Alemba Service Manager enables users to respond quickly to business demands by dramatically reducing time to request fulfilment through automated workflowed integration. Alemba’s unique pricing model takes into account different levels of participation in, offering an interface for every kind of user. * * * Seller [Alemba](https://www.g2.com/sellers/alemba) Discussions [Alemba Service Manager Community](https://www.g2.com/products/alemba-service-manager/discuss) Solution Type Best-of-Breed Overview by Elzette Steenkamp (Editorial & Engagement Manager at Alemba) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 5 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/alemba-service-manager/pricing) ## Top-Rated Alternatives [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![ServiceNow IT Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceNow IT Service Management") ServiceNow IT Service Management 4.5/5(1,947) ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,348) ](https://www.g2.com/products/freshservice/reviews) [ View All Alternatives ](https://www.g2.com/products/alemba-service-manager/competitors/alternatives) ## User Insights Average based on 64 real user reviews. Implementation Time 5 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Translation and Localization](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Translation and Localization") UT Verified User in Translation and Localization Small-Business (50 or fewer emp.) 9/26/2017 "VMware" 2.5/5 What do you like best about Alemba Service Manager? The fact that we can have different virtual machines to record training without messing with our main machine. Review collected by and hosted on G2.com. What do you dislike about Alemba Service Manager? Nothing really. But we have migrated to VirtualBox lately. Review collected by and hosted on G2.com. What problems is Alemba Service Manager solving and how is that benefiting you? Having virtual machines that we could set up to record different training sessions, so we could have an environment that would work perfectly for the translation software/task we were demonstrating. Review collected by and hosted on G2.com. Show More 4/24/2024 Validated ReviewerIncentivizedSource: G2 invite ![Brian K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian K.") BK Brian K. Technical Publishing Coordinator Information Technology and Services Mid-Market (51-1000 emp.) 6/1/2017 "Great management" 3.5/5 What do you like best about Alemba Service Manager? The ease of management from a single pane of glass makes this really awesome Review collected by and hosted on G2.com. What do you dislike about Alemba Service Manager? it is definitely rather costly, but well worth the expense with the amount of time it saves your admins Review collected by and hosted on G2.com. Recommendations to others considering Alemba Service Manager: Give it a test drive and let their experts show you all the benefits. You'll be surprised and very pleased with all of the amazing capabilities this product is capable of. Review collected by and hosted on G2.com. What problems is Alemba Service Manager solving and how is that benefiting you? overal db management by the IT staff, protection and security as well. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 8/15/2017 "VMware Service Manager\_Review Shivakumar" 4.5/5 What do you like best about Alemba Service Manager? It makes IT Healthcare like much easier, secure and most reliable. You can content you client domains/networks with the most secure way possible. Review collected by and hosted on G2.com. What do you dislike about Alemba Service Manager? Nothing as of now.. keep up the good work! Review collected by and hosted on G2.com. Recommendations to others considering Alemba Service Manager: Keep up the good work! work ion the UI Review collected by and hosted on G2.com. What problems is Alemba Service Manager solving and how is that benefiting you? Accessibility, connecting with client domains (Healthcare production (live), Certification, testing). By connecting to client domain via any network from anywhere with at most secured way! (from personal laptops, having installed the VMware) Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Mining & Metals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mining & Metals") EM Verified User in Mining & Metals Enterprise (\> 1000 emp.) 11/14/2017 "Easier to pickup" 4/5 What do you like best about Alemba Service Manager? With simple YouTube training, I quickly start and manage vm. Review collected by and hosted on G2.com. What do you dislike about Alemba Service Manager? It’s ms workshop only, not easy to manage Linux environment. Review collected by and hosted on G2.com. What problems is Alemba Service Manager solving and how is that benefiting you? All complay VDI vm machines with standard environment. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Mid-Market (51-1000 emp.) 8/10/2017 "VMWare review" 4/5 What do you like best about Alemba Service Manager? The ease of managing large amounts of virtual machines without feeling overwhelmed. Each VM tree is available and simple to navigate. Review collected by and hosted on G2.com. What do you dislike about Alemba Service Manager? It still sets the default to FAT32 instead of NTFS for file systems when imaging. Other than that I really like the product and perhaps that is something they corrected in a newer version? Review collected by and hosted on G2.com. What problems is Alemba Service Manager solving and how is that benefiting you? Managing large virtual machines for server and file storage solutions for a large construction company. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") UA Verified User in Automotive Mid-Market (51-1000 emp.) 10/3/2017 "Best Service Manager" 5/5 What do you like best about Alemba Service Manager? Service Manager enables IT to deliver and manage physical, virtual, and Cloud-based IT services in a standardized and scalable way. Review collected by and hosted on G2.com. What do you dislike about Alemba Service Manager? there is nothing that I dislike about VMware Service Manager Review collected by and hosted on G2.com. Recommendations to others considering Alemba Service Manager: go for it!! Review collected by and hosted on G2.com. What problems is Alemba Service Manager solving and how is that benefiting you? Managing Cloud-based IT services of our organization Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Public Safety](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Public Safety") AP Verified User in Public Safety Enterprise (\> 1000 emp.) 10/4/2017 "Great functionality and ease of use " 4/5 What do you like best about Alemba Service Manager? How easy the software is to use. Some members of the team have minimal training but still can pick it up. Review collected by and hosted on G2.com. What do you dislike about Alemba Service Manager? I don’t think there’s anything I dislike about this. Review collected by and hosted on G2.com. What problems is Alemba Service Manager solving and how is that benefiting you? Being able to use virtual Machines rather than physical. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Alejandro Daniel D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alejandro Daniel D.") AD Alejandro Daniel D. Soporte de Desarrollo Mid-Market (51-1000 emp.) 8/3/2017 "very satisfying" 4.5/5 What do you like best about Alemba Service Manager? great user experience, easy to learn and get used to Review collected by and hosted on G2.com. What do you dislike about Alemba Service Manager? linux (ubuntu) version of VMware Horizon Client not very stable Review collected by and hosted on G2.com. What problems is Alemba Service Manager solving and how is that benefiting you? virtual acces trought VMware Horizon Client Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Mechanical or Industrial Engineering](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mechanical or Industrial Engineering") UM Verified User in Mechanical or Industrial Engineering Enterprise (\> 1000 emp.) 10/5/2017 "A Great Administrative Tool" 4.5/5 What do you like best about Alemba Service Manager? Ability to manage multiple environments in a single window Review collected by and hosted on G2.com. What do you dislike about Alemba Service Manager? Monitoring is missing. We need some better monitoring and reporting capability Review collected by and hosted on G2.com. What problems is Alemba Service Manager solving and how is that benefiting you? Ability to snapshot a existing terminal and create a new terminal Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Maurilio F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maurilio F.") MF Maurilio F. .Net Developer Information Technology and Services Small-Business (50 or fewer emp.) 7/17/2017 "Virtualization is Maximun" 4/5 What do you like best about Alemba Service Manager? POwer force of virtualization os ambients computation!! Review collected by and hosted on G2.com. What do you dislike about Alemba Service Manager? easy for configure and less support formats for images. Review collected by and hosted on G2.com. Recommendations to others considering Alemba Service Manager: Using with server base linux is best! Review collected by and hosted on G2.com. What problems is Alemba Service Manager solving and how is that benefiting you? Vistualization high ambients critical. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Alemba Service Manager? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Alemba Service Manager ](https://www.g2.com/products/alemba-service-manager/discussions/new) GU Guest User What is Alemba Service Manager used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-alemba-service-manager-used-for) [ View all Discussions ](https://www.g2.com/products/alemba-service-manager/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/alemba-service-manager/pricing) Alemba Service Manager Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") Jira Service Management 4.3/5(991) [ Compare Now ](https://www.g2.com/compare/alemba-service-manager-vs-jira-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_da836c06c61c98d4a0795c7cfc3a9a5a/servicenow-it-service-management.jpg "Product Avatar Image") ServiceNow IT Service... 4.5/5(1,947) [ Compare Now ](https://www.g2.com/compare/alemba-service-manager-vs-servicenow-it-service-management) ##### ##### Alemba Service Manager Features Incident Management Automate Ticket Routing Ticket Prioritization Ticket Notifications Reporting Dashboards Time Tracking Surveys Access & Usability Mobile Self Service Active Directory [ View More Features ](https://www.g2.com/products/alemba-service-manager/features) ##### Categories on G2 [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Service Desk](https://www.g2.com/categories/service-desk) ##### Explore More [Which construction data analytics tools integrate natively with Procore and other construction software without custom APIs?](https://www.g2.com/discussions/which-construction-data-analytics-tools-integrate-natively-with-procore-and-other-construction-software-without-custom-apis)[What's the best mobile marketing platform for reaching users effectively without triggering notification fatigue or push opt-outs?](https://www.g2.com/discussions/what-s-the-best-mobile-marketing-platform-for-reaching-users-effectively-without-triggering-notification-fatigue-or-push-opt-outs)[Best app for revenue ops in SaaS businesses](https://www.g2.com/discussions/best-app-for-revenue-ops-in-saas-businesses) [Which image optimization platforms are GDPR compliant for a European ecommerce brand that cannot send customer-uploaded image data to a US-based processing service?](https://www.g2.com/discussions/which-image-optimization-platforms-are-gdpr-compliant-for-a-european-ecommerce-brand-that-cannot-send-customer-uploaded-image-data-to-a-us-based-processing-service)[Top-rated workforce management apps](https://www.g2.com/discussions/top-rated-workforce-management-apps)[Which PLM platforms are the best fit for aerospace and defense companies that need configuration management and document control baked into the workflow?](https://www.g2.com/discussions/which-plm-platforms-are-the-best-fit-for-aerospace-and-defense-companies-that-need-configuration-management-and-document-control-baked-into-the-workflow%20) [Show MoreShow Less](javascript:void(0);)