--- title: Alemba Service Manager Reviews meta\_title: 'Alemba Service Manager Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 64 reviews by the users' company size, role or industry to find out how Alemba Service Manager works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 64 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Alemba Service Manager Reviews & Product Details Alemba Service Manager (previously vFire) is a highly functional, 100% ITIL-compliant IT Service Management tool with a specific focus on request fulfilment. Backed by 25 years of heritage, Alemba Service Manager enables users to respond quickly to business demands by dramatically reducing time to request fulfilment through automated workflowed integration. Alemba’s unique pricing model takes into account different levels of participation in, offering an interface for every kind of user. * * * Seller [Alemba](https://www.g2.com/sellers/alemba) Discussions [Alemba Service Manager Community](https://www.g2.com/products/alemba-service-manager/discuss) Solution Type Best-of-Breed Overview by Elzette Steenkamp (Editorial & Engagement Manager at Alemba) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 5 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/alemba-service-manager/pricing) ## Top-Rated Alternatives [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![ServiceNow IT Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceNow IT Service Management") ServiceNow IT Service Management 4.5/5(1,948) ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,348) ](https://www.g2.com/products/freshservice/reviews) [ View All Alternatives ](https://www.g2.com/products/alemba-service-manager/competitors/alternatives) ## User Insights Average based on 64 real user reviews. Implementation Time 5 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Andrea G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrea G.") AG Andrea G. Network Engineer Financial Services Enterprise (\> 1000 emp.) 6/14/2017 "VMware Review " 3.5/5 What do you like best about Alemba Service Manager? That it allows me to access my windows machine on my MAC. Review collected by and hosted on G2.com. What do you dislike about Alemba Service Manager? I've had troubles with VMware not crashing. Not sure if it was my profile or the actual software. Review collected by and hosted on G2.com. What problems is Alemba Service Manager solving and how is that benefiting you? It's been awesome to switch from my windows machine back to my MAC. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Alaina C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alaina C.") AC Alaina C. Adjunct Instructor Enterprise (\> 1000 emp.) 4/25/2017 "Good Product, easy to use" 2.5/5 What do you like best about Alemba Service Manager? It is easy to use and learn. I did not have a lot of experience with this but what I did use I found to be pretty straight forward. Review collected by and hosted on G2.com. What do you dislike about Alemba Service Manager? I did not get to use this much because I did not work on that side of the company so I have nothing bad to say. Review collected by and hosted on G2.com. What problems is Alemba Service Manager solving and how is that benefiting you? It is for data warehousing and storage. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 10/3/2017 "great software" 3.5/5 What do you like best about Alemba Service Manager? Highly recommend the interactive features Review collected by and hosted on G2.com. What do you dislike about Alemba Service Manager? none to dislike as it is perfect as it is Review collected by and hosted on G2.com. Recommendations to others considering Alemba Service Manager: great to use Review collected by and hosted on G2.com. What problems is Alemba Service Manager solving and how is that benefiting you? to manage Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Jeyanthi M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeyanthi M.") JM Jeyanthi M. Project Program Coordinator Enterprise (\> 1000 emp.) 3/16/2017 "VM ware has been helping us to re[plicate our application servers." 4/5 What do you like best about Alemba Service Manager? the best thing is we used it to replicate our application servers for multiple language OS deployment, with different timezones, and its the best for all dot net based web applications and server based databases. Review collected by and hosted on G2.com. What do you dislike about Alemba Service Manager? its bit slower than normal servers for some big applications with multiple SQL installed. Review collected by and hosted on G2.com. What problems is Alemba Service Manager solving and how is that benefiting you? we tried to solve server deplyment with real time interactive web applications and the benefits are with single VMware we could be able to use 6 different installations Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") UC Verified User in Consumer Goods Mid-Market (51-1000 emp.) 7/16/2017 "VMware Service Manager" 3/5 What do you like best about Alemba Service Manager? Not a lot of issues going on--I think it fulfills its functionality to complete the task Review collected by and hosted on G2.com. What do you dislike about Alemba Service Manager? User Interface is quite old--it gets pretty uncomfortable when trying to learn how to use it Review collected by and hosted on G2.com. What problems is Alemba Service Manager solving and how is that benefiting you? to deliver and manage physical, virtual, and Cloud-based IT services in a standardized way with employees Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Timothy Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Timothy Z.") TZ Timothy Z. Software Developer Enterprise (\> 1000 emp.) 8/12/2016 "Best Server Virtulization platform for building and tesking" 4/5 What do you like best about Alemba Service Manager? One of the widely used Virtualization software, with lot of support and patches and Core features such as VMware ESXi, VMware vSphere Client and VMware vSphere Virtual Machine File System. Review collected by and hosted on G2.com. What do you dislike about Alemba Service Manager? Some missing storage features on the Hyper-V, and high prices. at some point some operating system keep crashing while trying to install, I also find it difficult using vagrant. Review collected by and hosted on G2.com. Recommendations to others considering Alemba Service Manager: I find this tool as one of the widely used and best virtualization software, that comes with lots of features and support as well. Review collected by and hosted on G2.com. What problems is Alemba Service Manager solving and how is that benefiting you? Enables the migration of powered virtual machines from one physical server to another with zero down. It has help me setup and configure lot of Test Servers on different environments. Review collected by and hosted on G2.com. Show More 10/3/2016 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") ER Verified User in Retail Enterprise (\> 1000 emp.) 12/23/2016 "The standard in Server Virtulization " 4.5/5 What do you like best about Alemba Service Manager? As a leader in Virtualization software, the VMware service manager provides the Core features of VMware ESXi, VMware vSphere Client and VMware vSphere Virtual Machine File System, essential to managing a world class VM environment. Review collected by and hosted on G2.com. What do you dislike about Alemba Service Manager? There is still room for improvement with the user interface to make it more intuitive. Additional tools or features to help analyze and identify root cause of issues, particularly helping determine if the source of the issue is at the physical or virtual layer. The solution cost can be improved. Review collected by and hosted on G2.com. Recommendations to others considering Alemba Service Manager: If you are not already headed there, It is the way to go long term. VM does not need to need to be the sole technology in your data center, but it should be the lions share. Review collected by and hosted on G2.com. What problems is Alemba Service Manager solving and how is that benefiting you? Providing a more cost effective data center environment that allows for scalability and responsiveness to business needs while being reliable and manageable. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Larry H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Larry H.") LH Larry H. Chief Information Officer Small-Business (50 or fewer emp.) 5/30/2017 "VMWare Service Manager" 3.5/5 What do you like best about Alemba Service Manager? Very easy to use if familiar with prior VMware products. Review collected by and hosted on G2.com. What do you dislike about Alemba Service Manager? Honestly, no negative feedback on this one. Review collected by and hosted on G2.com. What problems is Alemba Service Manager solving and how is that benefiting you? Makes it extremely easy to support and add new VM's. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Bima N. A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bima N. A.") BA Bima N. A. Contract Government Officer Small-Business (50 or fewer emp.) 10/22/2016 "Good Server Virtulization" 3.5/5 What do you like best about Alemba Service Manager? - Troubleshoot physical - A lot support like VMware ESXi, VMware vSphere Client and VMware vSphere Virtual Machine File System - The ease of integration - Easy to use remotely configure and troubleshoot vm machines - Good Service desk module - Best Workflow module Review collected by and hosted on G2.com. What do you dislike about Alemba Service Manager? - Price is expensive - Missing storage features on the Hyper-V - Hard to solved VXLAN Review collected by and hosted on G2.com. Recommendations to others considering Alemba Service Manager: Must be low budget for startup company or personal. Review collected by and hosted on G2.com. What problems is Alemba Service Manager solving and how is that benefiting you? - Easy setup and configure lot of Test Servers on different environments. - The cloud access is really best benefit. - Remote is best solved. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Legal Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Legal Services") AL Verified User in Legal Services Mid-Market (51-1000 emp.) 5/9/2017 "user friendly " 5/5 What do you like best about Alemba Service Manager? ease of use and interface makes everything easy to find Review collected by and hosted on G2.com. What do you dislike about Alemba Service Manager? Nothing, we have been using this with Cisco SUCM & Paging systems with no issues Review collected by and hosted on G2.com. What problems is Alemba Service Manager solving and how is that benefiting you? Cisco and paging system Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about Alemba Service Manager? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Alemba Service Manager ](https://www.g2.com/products/alemba-service-manager/discussions/new) GU Guest User What is Alemba Service Manager used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-alemba-service-manager-used-for) [ View all Discussions ](https://www.g2.com/products/alemba-service-manager/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/alemba-service-manager/pricing) Alemba Service Manager Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") Jira Service Management 4.3/5(991) [ Compare Now ](https://www.g2.com/compare/alemba-service-manager-vs-jira-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_da836c06c61c98d4a0795c7cfc3a9a5a/servicenow-it-service-management.jpg "Product Avatar Image") ServiceNow IT Service... 4.5/5(1,948) [ Compare Now ](https://www.g2.com/compare/alemba-service-manager-vs-servicenow-it-service-management) ##### ##### Alemba Service Manager Features Incident Management Automate Ticket Routing Ticket Prioritization Ticket Notifications Reporting Dashboards Time Tracking Surveys Access & Usability Mobile Self Service Active Directory [ View More Features ](https://www.g2.com/products/alemba-service-manager/features) ##### Categories on G2 [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Service Desk](https://www.g2.com/categories/service-desk) ##### Explore More [Which construction data analytics tools integrate natively with Procore and other construction software without custom APIs?](https://www.g2.com/discussions/which-construction-data-analytics-tools-integrate-natively-with-procore-and-other-construction-software-without-custom-apis)[What's the best mobile marketing platform for reaching users effectively without triggering notification fatigue or push opt-outs?](https://www.g2.com/discussions/what-s-the-best-mobile-marketing-platform-for-reaching-users-effectively-without-triggering-notification-fatigue-or-push-opt-outs)[Best app for revenue ops in SaaS businesses](https://www.g2.com/discussions/best-app-for-revenue-ops-in-saas-businesses) [Which image optimization platforms are GDPR compliant for a European ecommerce brand that cannot send customer-uploaded image data to a US-based processing service?](https://www.g2.com/discussions/which-image-optimization-platforms-are-gdpr-compliant-for-a-european-ecommerce-brand-that-cannot-send-customer-uploaded-image-data-to-a-us-based-processing-service)[Top-rated workforce management apps](https://www.g2.com/discussions/top-rated-workforce-management-apps)[Which PLM platforms are the best fit for aerospace and defense companies that need configuration management and document control baked into the workflow?](https://www.g2.com/discussions/which-plm-platforms-are-the-best-fit-for-aerospace-and-defense-companies-that-need-configuration-management-and-document-control-baked-into-the-workflow%20) [Show MoreShow Less](javascript:void(0);)