--- title: Alemba Service Manager Reviews meta\_title: 'Alemba Service Manager Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 64 reviews by the users' company size, role or industry to find out how Alemba Service Manager works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 64 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Alemba Service Manager Reviews & Product Details Alemba Service Manager (previously vFire) is a highly functional, 100% ITIL-compliant IT Service Management tool with a specific focus on request fulfilment. Backed by 25 years of heritage, Alemba Service Manager enables users to respond quickly to business demands by dramatically reducing time to request fulfilment through automated workflowed integration. Alemba’s unique pricing model takes into account different levels of participation in, offering an interface for every kind of user. * * * Seller [Alemba](https://www.g2.com/sellers/alemba) Discussions [Alemba Service Manager Community](https://www.g2.com/products/alemba-service-manager/discuss) Solution Type Best-of-Breed Overview by Elzette Steenkamp (Editorial & Engagement Manager at Alemba) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 5 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/alemba-service-manager/pricing) ## Top-Rated Alternatives [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![ServiceNow IT Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceNow IT Service Management") ServiceNow IT Service Management 4.5/5(1,948) ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,347) ](https://www.g2.com/products/freshservice/reviews) [ View All Alternatives ](https://www.g2.com/products/alemba-service-manager/competitors/alternatives) ## User Insights Average based on 64 real user reviews. Implementation Time 5 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") UC Verified User in Computer & Network Security Enterprise (\> 1000 emp.) 7/27/2017 "Easy to use" 3.5/5 What do you like best about Alemba Service Manager? It's very easy to use and it also scales Review collected by and hosted on G2.com. What do you dislike about Alemba Service Manager? It's very expensive and it can be buggy occasionally Review collected by and hosted on G2.com. What problems is Alemba Service Manager solving and how is that benefiting you? Certain client situations and inter department discussions Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 4/4/2017 "Helps me a lot to virtually manage my services across IT opeartions" 5/5 What do you like best about Alemba Service Manager? Virtualization and Platform usage. Help me manage my day to day IT operation across IT section in my organization. Review collected by and hosted on G2.com. What do you dislike about Alemba Service Manager? Desktop based instance is not so popular among users Review collected by and hosted on G2.com. Recommendations to others considering Alemba Service Manager: Its the best platform on IT planed to use and standup a virtual environment with ease of use in day to day operations. Review collected by and hosted on G2.com. What problems is Alemba Service Manager solving and how is that benefiting you? Helping standup internal cloud based platform Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Mid-Market (51-1000 emp.) 8/9/2016 "Using Vmware" 4/5 What do you like best about Alemba Service Manager? What I like best and is most beneficial in my opinion is the workflow module and the Service desk module. Review collected by and hosted on G2.com. What do you dislike about Alemba Service Manager? I wish there was a way to customize the software to match individual and company needs. Maybe a questionnaire to get familiarized with the user. Review collected by and hosted on G2.com. Recommendations to others considering Alemba Service Manager: The cost and ease of support are commendable. The customer service is also extremely beneficial and helpful. I would definitely recommend. Review collected by and hosted on G2.com. What problems is Alemba Service Manager solving and how is that benefiting you? VMware service manager has a way of simplifying my every day duties and the downloading of different VMware suites and products. Review collected by and hosted on G2.com. Show More 1/27/2017 Validated ReviewerIncentivizedSource: G2 invite IN Ian N. Cloud Services Engineer Computer Software Enterprise (\> 1000 emp.) 10/20/2016 "Easy integration into our system" 4/5 What do you like best about Alemba Service Manager? The ease of integration that came with the software. It was easy to plan out its place within the environment. Review collected by and hosted on G2.com. What do you dislike about Alemba Service Manager? Interrace could be updated slightly. It seems a bit outdated compared to other tools in use currently. Review collected by and hosted on G2.com. What problems is Alemba Service Manager solving and how is that benefiting you? It allows an added measure of management that was not previously available with the level of integration provided. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite PD Pooja D. Graduate Research Assistant Computer Software Small-Business (50 or fewer emp.) 1/30/2017 "Excellent Performance" 5/5 What do you like best about Alemba Service Manager? The support service and it works great serving all the purposes Review collected by and hosted on G2.com. What do you dislike about Alemba Service Manager? Updates and installantions, tuning to the software initially was bit cumbersome. Review collected by and hosted on G2.com. Recommendations to others considering Alemba Service Manager: Great support. Review collected by and hosted on G2.com. What problems is Alemba Service Manager solving and how is that benefiting you? Project Management and services Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") UN Verified User in Non-Profit Organization Management Enterprise (\> 1000 emp.) 3/14/2017 "VM Ware" 4.5/5 What do you like best about Alemba Service Manager? This one of th he best managers that we have used. It is very intuitive for first time users. Review collected by and hosted on G2.com. What do you dislike about Alemba Service Manager? The program cold use a little help with the views. Review collected by and hosted on G2.com. What problems is Alemba Service Manager solving and how is that benefiting you? Being able to make Test and Development sites. Review collected by and hosted on G2.com. Show More 3/28/2017 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 3/28/2017 "Application Server and Database Server" 3.5/5 What do you like best about Alemba Service Manager? I'm used this software for virtual Application Server OS and Database Server OS on one pc. Review collected by and hosted on G2.com. What do you dislike about Alemba Service Manager? Disk space is too many required for using VM. Review collected by and hosted on G2.com. What problems is Alemba Service Manager solving and how is that benefiting you? Human Resource Management application for Human Resource Department Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 1/10/2017 "Great Server Virtulization Platform" 4/5 What do you like best about Alemba Service Manager? This is hands down one of the best Virtualization softwares, with lot of support. Review collected by and hosted on G2.com. What do you dislike about Alemba Service Manager? There is still a good bit of room to improveme. It's not the easiest user interface and has a learning curve to it. Also the cost is a bit high. Review collected by and hosted on G2.com. What problems is Alemba Service Manager solving and how is that benefiting you? - Easy setup and configuring a bunch of servers on different environments. - The cloud access is really one of the best benefits. It's very helpful. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 5/1/2016 "Complete you SDDC story" 4/5 What do you like best about Alemba Service Manager? This is one of the main piece to complete your Software Defined DataCenter Story. This provide ability to virtualize your network. A software defined network with make your day to day networking need agile, lower your cost to manage it. Expand the network beyond the traditional VLAN boundary. Spin up and Teardown network on demand. Review collected by and hosted on G2.com. What do you dislike about Alemba Service Manager? Debug ability when there is some failure. Its very hard to determine if the problem is in the physical layer or virtual layer. VXLAN also relies on central controllers. Thus determining the problem is at VTEPs or Controllers is difficult. Review collected by and hosted on G2.com. Recommendations to others considering Alemba Service Manager: Highly recommended to move the your infrastructure to software defined networking. This also helps build a Private Cloud infrastructure where VSM can provide L2, L3, load balancer, firewall etc services. Review collected by and hosted on G2.com. What problems is Alemba Service Manager solving and how is that benefiting you? 1) With traditional VLAN we were only able to create 4096 networks. Thus for a growing business we were quickly running out of VLAN to isolate our broadcast domain. 2) VLAN were not extending our geographical sites. E.g. One of our host was in USA and other in India. We wanted them to be part of same VLAN. Traditional VLAN does not support this. We were able to solve this using VXLAN. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Carlos A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carlos A.") CA Carlos A. Owner Enterprise (\> 1000 emp.) 12/21/2016 "Very usefull" 4.5/5 What do you like best about Alemba Service Manager? Ease of use. Flows very well put together. Makes my work easy to manage. Review collected by and hosted on G2.com. What do you dislike about Alemba Service Manager? Certain connections take a long time to refresh. Review collected by and hosted on G2.com. What problems is Alemba Service Manager solving and how is that benefiting you? Remote Operations for Drilling sites Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Alemba Service Manager? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Alemba Service Manager ](https://www.g2.com/products/alemba-service-manager/discussions/new) GU Guest User What is Alemba Service Manager used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-alemba-service-manager-used-for) [ View all Discussions ](https://www.g2.com/products/alemba-service-manager/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/alemba-service-manager/pricing) Alemba Service Manager Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") Jira Service Management 4.3/5(991) [ Compare Now ](https://www.g2.com/compare/alemba-service-manager-vs-jira-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_da836c06c61c98d4a0795c7cfc3a9a5a/servicenow-it-service-management.jpg "Product Avatar Image") ServiceNow IT Service... 4.5/5(1,948) [ Compare Now ](https://www.g2.com/compare/alemba-service-manager-vs-servicenow-it-service-management) ##### ##### Alemba Service Manager Features Incident Management Automate Ticket Routing Ticket Prioritization Ticket Notifications Reporting Dashboards Time Tracking Surveys Access & Usability Mobile Self Service Active Directory [ View More Features ](https://www.g2.com/products/alemba-service-manager/features) ##### Categories on G2 [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Service Desk](https://www.g2.com/categories/service-desk) ##### Explore More [Is it better to get an internet security suite or a standalone antivirus for a gaming PC where performance matters as much as protection?](https://www.g2.com/discussions/is-it-better-to-get-an-internet-security-suite-or-a-standalone-antivirus-for-a-gaming-pc-where-performance-matters-as-much-as-protection)[Best app for automatic dialing in sales teams](https://www.g2.com/discussions/best-app-for-automatic-dialing-in-sales-teams)[Which IT compliance services integrate with existing systems and deliver responsive support throughout implementation?](https://www.g2.com/discussions/which-it-compliance-services-integrate-with-existing-systems-and-deliver-responsive-support-throughout-implementation) [Is Simplus worth it as a quote to cash consulting partner for a Salesforce-heavy implementation, or does a larger firm like IBM Consulting justify the cost difference with broader delivery coverage?](https://www.g2.com/discussions/is-simplus-worth-it-as-a-quote-to-cash-consulting-partner-for-a-salesforce-heavy-implementation-or-does-a-larger-firm-like-ibm-consulting-justify-the-cost-difference-with-broader-delivery-coverage)[Which CPQ app should I choose for a medium-sized enterprise](https://www.g2.com/discussions/which-cpq-app-should-i-choose-for-a-medium-sized-enterprise)[Which autonomous endpoint management tools integrate reliably with Microsoft 365 so device management fits into the stack a company already runs?](https://www.g2.com/discussions/which-autonomous-endpoint-management-tools-integrate-reliably-with-microsoft-365-so-device-management-fits-into-the-stack-a-company-already-runs) [Show MoreShow Less](javascript:void(0);)