--- title: Alemba Service Manager Reviews meta_title: 'Alemba Service Manager Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 64 reviews by the users' company size, role or industry to find out how Alemba Service Manager works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 64 scale: '5' date_modified: '2026-08-09' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Alemba Service Manager Reviews **Vendor:** Alemba **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 4.0/5.0 **Total Reviews:** 64 ## About Alemba Service Manager Alemba Service Manager (previously vFire) is a highly functional, 100% ITIL-compliant IT Service Management tool with a specific focus on request fulfilment. Backed by 25 years of heritage, Alemba Service Manager enables users to respond quickly to business demands by dramatically reducing time to request fulfilment through automated workflowed integration. Alemba’s unique pricing model takes into account different levels of participation in, offering an interface for every kind of user. ## Alemba Service Manager Reviews ### 1. Powerful and flexible ITSM application **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2018 **What do you like best about Alemba Service Manager?** The VMWare Service Manager is a powerful ITSM software that has very good workflow engine to control the ITSM processes/. I have used this on several client projects and it integrates very well with their business workflows. Most of the standard IT processes like Incident management, problem management ,change mangement etc. are easy to setup up out of the box. It is also a cloud based application and can be easily deployed on client environment. It has options to customize the fields on the application as well. For example, if you wanted to add a new field to capture the approximate effort for a change, you can include this field to show up when you create a new change. Most of the navigation options are shown on a panel on the left. This is typical of most ITSM applications.. They also have options to calculate and report the SLA and OLA response times and breaches. **What do you dislike about Alemba Service Manager?** The user interface takes a little getting used to. When I first started using this, I had trouble understanding the navigations and options that were in here. Having used many other ITSM tools, I can cleary say this is one area that needs to be improved. There are several other ITSM softwares like ServiceNow that offers a lot more functionalities out of the box for project management and IT process management which are lacking in the VMware application. **Recommendations to others considering Alemba Service Manager:** It would be best to consider the alternatives in the market. The VMWare application is a good option if you have other VMware products that you might want to integrate it with. **What problems is Alemba Service Manager solving and how is that benefiting you?** Incident management, problem management, configuration management, Knowledge base, change management and service catalogs. ### 2. Quality ticketing system **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2017 **What do you like best about Alemba Service Manager?** Compared to others used like Autotask & SIM, feels to be the most usable. It gives the most options for gathering statistics compared to some others as well. **What do you dislike about Alemba Service Manager?** It didnt have at the time I used it, a sort function to bring more filters in for say specific region on our queue. Other than that, dont really have any complaints, because our team worked well with it. **Recommendations to others considering Alemba Service Manager:** Best of all used. **What problems is Alemba Service Manager solving and how is that benefiting you?** It allows us quick easy way to distribute work among team and pass to other teams when needed. ### 3. VMware **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2017 **What do you like best about Alemba Service Manager?** The fact that we can have different virtual machines to record training without messing with our main machine. **What do you dislike about Alemba Service Manager?** Nothing really. But we have migrated to VirtualBox lately. **What problems is Alemba Service Manager solving and how is that benefiting you?** Having virtual machines that we could set up to record different training sessions, so we could have an environment that would work perfectly for the translation software/task we were demonstrating. ### 4. Good Product, easy to use **Rating:** 2.5/5.0 stars **Reviewed by:** Alaina C. | Adjunct Instructor, Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2017 **What do you like best about Alemba Service Manager?** It is easy to use and learn. I did not have a lot of experience with this but what I did use I found to be pretty straight forward. **What do you dislike about Alemba Service Manager?** I did not get to use this much because I did not work on that side of the company so I have nothing bad to say. **What problems is Alemba Service Manager solving and how is that benefiting you?** It is for data warehousing and storage. ### 5. VMware Service Manager **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2017 **What do you like best about Alemba Service Manager?** Not a lot of issues going on--I think it fulfills its functionality to complete the task **What do you dislike about Alemba Service Manager?** User Interface is quite old--it gets pretty uncomfortable when trying to learn how to use it **What problems is Alemba Service Manager solving and how is that benefiting you?** to deliver and manage physical, virtual, and Cloud-based IT services in a standardized way with employees ### 6. VMware was a great fit for my company **Rating:** 3.0/5.0 stars **Reviewed by:** Marc J. | General Lab Supervisor, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2016 **What do you like best about Alemba Service Manager?** Helps using cloud resources efficiently. Implementation was cost-efficient and relatively fast when compared to other alternatives explored previously. Customer service very helpful. **What do you dislike about Alemba Service Manager?** Encounter some minor compatibility issues with processing software on older computer systems use in the workplace. **Recommendations to others considering Alemba Service Manager:** Much better than Osticket at all levels (cost, ease of use, support). **What problems is Alemba Service Manager solving and how is that benefiting you?** Facilitates use of the cloud to access off-site resources and programs. ## Alemba Service Manager Discussions - [What is Alemba Service Manager used for?](https://www.g2.com/discussions/what-is-alemba-service-manager-used-for) - [View Alemba Service Manager pricing details and edition comparison](https://www.g2.com/products/alemba-service-manager/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+08%3A24%3A52+-0500&secure%5Bsession_id%5D=2934c9fe-5e6e-4ed2-8a95-de610260b81c&secure%5Btoken%5D=2086f34572192d06a6e14472f68fa2a72834dd62ef896d96eb677d5acf3d8ce2&format=llm_user) ## Alemba Service Manager Features **Administration** - Change Management - Asset Management - Reports & Analytics - IT Asset Management - Knowledge Management - Project Management - Service Level Agreement (SLA) Management - Task Management - Service Request Management - Release Management - Configuration Management - Ticket Management - Workflow Management - Problem Management - Incident Management - Contract/License Management - Support Ticket Management - Knowledge Base Management - Capacity Management - Availability Management - Inventory Management **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration - Real-Time Notifications **Service Desk** - Help Desk - Incident Reports - Process Workflow - Customizable Reports **Reporting** - Dashboards - Time Tracking - Surveys - Activity Tracking **Management** - Reporting - Administration Console - Access Management - Asset Management - Real-Time Reporting **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access - Mobile Access **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - Project Management - Procurement Management - CMDB - AI Copilot - Generative AI - IT Risk Management - Service Catalog - Inventory Management - Surveys & Feedback - Chat/Messaging - Change Management - Reporting & Statistics - Task Management - Email Templates - Benchmarking - Localization Automation - Real-Time Reporting - Customer Support - Scheduled/Automated Reports - Alerts/Escalation - Release & Deployment - Email Management - Contract/License Management - Workflow Management - Problem Management - Analytics - Service Level Agreement (SLA) Management - Configuration Management - API - IT Asset Management - Remote Access/Control - Live Chat - Customizable Reports - Incident Management - Asset Lifecycle Management - Support Ticket Management - Customizable Templates - Customizable Branding **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Resource Allocation & Planning - Multi-Language **Additional Functionality** - Prioritization - Service History - Client Portal - Customizable Forms - AI Copilot - API - Service Catalog - Real-Time Notifications - SSL Security - Activity Dashboard - Real-Time Monitoring - Generative AI - Surveys & Feedback - Drag & Drop - Self Service Portal - Alerts/Notifications - Automated Responses - Customizable Branding - Customizable Templates - Support Ticket Tracking - Automated Routing - Macros/Templated Responses - Collaboration Tools - Multi-Channel Communication - Reporting & Statistics - Customizable Fields - Activity Tracking - Search - Alerts/Escalation - Access Controls/Permissions - Dashboard Creation - Remote Access & Monitoring - Asset Tracking - Chat/Messaging - Approval Process Control - Audit Trail ## Top Alemba Service Manager Alternatives - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (966 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,827 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,304 reviews)