Alemba Service Manager Features

Based on 31 Alemba Service Manager reviews. Routes tickets automatically to the appropriate user.

Based on 31 Alemba Service Manager reviews. Prioritizes tickets based on factors configured by the user.

As reported in 30 Alemba Service Manager reviews. Notifies the IT team when a ticket needs action.

As reported in 31 Alemba Service Manager reviews. Provides a forum for answers to common questions.

Integrates knowledge base articles into a ticket. This feature was mentioned in 30 Alemba Service Manager reviews.

As reported in 35 Alemba Service Manager reviews. Displays important metrics relating to performance.

As reported in 35 Alemba Service Manager reviews. Tracks time worked on a ticket.

As reported in 27 Alemba Service Manager reviews. Provides surveys to measure employee satisfaction.

As reported in 24 Alemba Service Manager reviews. Enables access to service desk features via mobile device.

Enables employees to view the status of their tickets. 33 reviewers of Alemba Service Manager have provided feedback on this feature.

Provides a directory of all users within an organization. 33 reviewers of Alemba Service Manager have provided feedback on this feature.

As reported in 32 Alemba Service Manager reviews. Enables access to service desk features through multiple channels such as email, phone, or the portal.

Tools to track and implement required IT changes in a system.

Tools to organize and manage all IT assets within an organization.

A means to view and analyze a large amount of data in order to gain business insights.

A place for users to submit tickets when they require IT help.

Reports based on IT incidents so IT members can prioritize high risk issues and maintain a record of problems and how often they occur.

The ability to create flowcharts and other means to outline specific processes to ensure that all requirements are met.

Provides a service desk for users to submit tickets for IT-related issues.

Tracks action-by-action asset performance with machine- or human-readable logs.

Creates alerts when tracked assets encounter errors or performance issues.

Automates repetitive tasks associated with IT service operations and maintenance.

Provides graphics, dashboards, and general reporting around IT service, assets, and incidents.

Provides administrative tools for routine maintenance, upkeep, and tracking.

Gives administrators control over user privileges and accessibility for IT assets.

Gives administrators control over hardware and software resource allocation and tracking.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives